Find Hotel with a Concierge in Francisco Uh May

"The front desk staff starting with Marlene is phenomenal! Everyone is very welcoming ! Very helpful my family and I absolutely LOVE this place !!! It was our third time visit in 1.5 years we really love it ! "

"Great staff. Beautiful resort ! Great pools and food ! If your a long beach walker this may not be for you. There are stones and rocks in the water and on shore which made it challenging but still a beautiful snorkel area near the beach bar . I would return "

"Great property friendly staff with beautiful landscape. Staff went above and beyond with anything we asked for and always have a smile and never heard the word NO well we were there. Nice beach always open palapa to get chairs. We swam with turtles in front of the property everyday as well as seeing plenty of fish. Worth getting the preferred club. Room was clean and updated with great amendments. Had plenty of food options and portions were good. We have stayed at dozens of adults only all-inclusive and other Secrets. All and all this was one of the best ones we have been at. "

"Amazing family vacation. Worry-free, everything was taken care of. Second time here and we are already planning to go back. "

"Loved the resort, the staff, and the vibe. The only reason I might think twice before I book my next trip there is the restaurants on the resort. Although, the food was very good, the prices are outrageous. Everything is very overpriced. I paid $125 USD for a small piece of steak! And a $100 USD for one fish. "

"It was very fun and the entertainment was great!"

"lets just start with one word, STAFF!!!I have never stayed at any resort anywhere in the world with such an amazing staff, this was my first time and definitley will be back because of them, is it everything ?no , what can be worked in is the beach loungers , they are horrible and old , need to be more comfortable on that beautiful beach, second the pools need some work , and lastley the food at breakfast was not good , always look forwars to breakfast and had to settle with pbandj sandwich , but the snack bar at lunch is fantastic as is the specialty restaurants and if you are a sushi lover this is the place for you , rooms are comfy and any issue you may have is worked on ASAP , with smiles!!! again have stayed at many resorts in Riviera Maya and they are huge and love them but Akumal Bay felt like i was leaving home , they make you feel that good so because of that wonderful amazing beautiful staff we will be back as soon as we can !!! Thank you so much , if you guys only knew how bad my husband and i needed this , hugs to you all , till we see you again!!! "

"Best vacation so far. Definitely recommend this resort. "

"Room could use some renovation as well as the jacuzzi and the yard could get some cleaning from falling branches . Properly itself is gorgeous but far from their other properties. The good thing is the other properties is accessible ."