"Stayed 1 night in May. Can’t fault anything really.
The room with a double plus sofa bed met our needs (parents with 1 child). We were on 2nd floor at the front of the hotel on the road but it was quiet and didn’t hear any road noise (stayed Saturday night).
We didn’t have breakfast as we needed to leave early so I can’t comment on food, but there are lots of places to eat with a 5 minute.
Staff were very friendly and booked a taxi for us that turned up in under 2 minutes which was amazing.
Used...
"Made to wait until 3pm to check in which was the policy but ended with overcrowding of people waiting around the lobby and waiting areas and then wait time to check in as backlog of people to check in .. felt amateur , disorganised and unfriendly approach to customers "
"The customer service was excellent. They took extra time to help us with directions and mapped out routes for us….. the rooms are ok, scratches all over the desk, paint chipped and stains in many places. It just seems like an upgrade could be helpful. But, these are 1st world problems. It was overall, an ok place to stay 1 night "
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
"I picked The Strand as a shot in the dark. I was delayed in Chicago for 24 hours and my companions were delayed even longer. I called from the airport and spoke with Kajal. She was so kind and helpful. Every time I spoke with her, she was always very helpful."
"This hotel was great. We started our trip with a different hotel but it was so bad that we left that place and booked this hotel instead and we are so happy we did. We got an accessible room even though we didn’t ask for one and it was huge. The bathroom in this room was bigger than the whole room we had at the original hotel we booked. The location was great with bus stops right in front of the hotel making it easy to get in and out of the city everyday. And finally huge shoutout to the night time desk crew, Masani, Afzal, and Domingos. These guys were amazing with helping when my mom had an accident in the shower coming to help right away and then helping us to arrange additional transport. We would highly recommend staying at this hotel. "
A verified traveler stayed at Hyatt Place London Heathrow Airport