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"It is the cool place but staff can learn more customer service "

"Staff gets a 5 star, tube system 10 min walk, buses short distance. Park and Thames within walking distance, shopping mall 10 min walk. These accommodations had everything a hotel would have. Very dog friendly with snacks. Area very comfortable. My complaint was air conditioner didn't function and room very warm, staff worked hard in getting it to function ultimately relying on a fan, tube/ train system had disruption for the Richmond area which was a bit of a hiccup but no fault of the hotel....

"Amazing hotel with a great location and an absolutely amazing concierge staff. Andy, the senior concierge is top-notch one of the best I have ever worked with."

"Excellent Hotel There isn't anything they could have done make our stay better! will look for Novotel Hotels in the future"

"Came here for the convention at Excel. Convenient location with good rooms and clean facilities. The Staff is polite and helpful, Soraya especially helped us wonderfully. I'd recommend and use Good Hotel again."

"The hotel is older but still really nice. The location is great for Kew gardens and some really special restaurants and bars. "

"Overall it was ok for one night but regarding the room condition nothing changed as per the last reviews. I was given a double bed room but actually it was two single beds and there was a big crack in the middle of the two single mattresses, I couldn't sleep whole night due to this, whole next day my back was hurting. Don't forget to lift the mattresses and you will be surprised to find that the bed base frame is actually broken and there were couple of wooden planks been put there to support...