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"Comfortable stay and nice environment "

"The staff were very welcoming and friendly. The breakfast was amazing. The bed was the most comfortable bed I have ever slept in. "

"Fantastic "

"Hotel was excellent. Very clean, comfortable, friendly staff. Will definitely be staying here again. "

"Really lovely hotel. Always friendly staff, hotel is well maintained and very handy for the train station xxx"

"Property in general was great. The rooms can use a little updating. But the location is wonderful"

"Great M6 drop off"

"Great hotel would stay again"

"The Richmond used to be a great property but feels neglected of late. Room given initially was so smelly, asked the manager and to his credit changed the room to something more pleasant. Overall, the cleanliness is not great, lots of visible damage to the hotel, but only stayed for one night so made do. Have stayed before an the hotel does have a nice wing which is newer but rest of it was poor and it's the second time I've needed a room change. "

"Enjoyed our stay, staff were helpful and friendly. Breakfast was great, my Husband was particularly pleased to see no mushrooms, as he is allergic to them. No risk of cross contamination worries. 10/10 Everything was clean, and housekeeping very efficient. A small stain on the carpet and signs of wear and tear stiff sliding doors on wardrobe. Mattress a, little soft, but that's personal preference. Nothing that would stop us coming back."