Find Hotel with a Concierge in Hangzhou

"Accessible to the lakefront, however, quite crowded during the day."

"Very nice hotel. Huge huge huge room. Very good buffet dinner and breakfast with nice view on the 22nd floor. Recommend for business trips or just a family weekend getaway. Would stay here again if come back to Hangzhou."

"Clean"

"The hotel staff were nice, efficient and accommodating, and helped to make my stay really easy and wonderful. The room is spacious, the bathroom is huge. Everything was so clean, and they also provided good quality bathroom amenities. It was really a great experience. Thanks - esp to Jason, Ada and Chris at the front desk. "

"I don't think this is 5 start hotel: 1) the property facilities are old, for example, the glass-door of shower room cannot prevent shower water leak to bathroom, always. 2) the swimming pool in basement is dark and dirty, with very bad smell, I didn't use but looked around. The fitting facilities and swimming pool are open to public, such as training groups, unsafe at all. 3) the main hotel entry door doesn't open to the street facing west lake (if so that'll be great), however, it's opening to...

"Nice surroundings but the villa is very cold in winter. We stayed a night in the winter. The villa was extremely cold. We called the front desk; a technician came to check and admit AC is not strong enough and would get a heater for us. But the heater never came and we had to call front desk again for a quilt. Avoid the villas in winters."

"Reception counter staff attitude is very bad and not well trained"

"Beautiful surroundings "

"Close proximity to the West Lake makes it easy to assess. There's no lake view from our room but can go to the gardens for that. Room is well taken care of by the service staff, excellent service. "

"It is a beautiful hotel on the lake with many wonderful memories."