"The front desk person, Donna, was friendly, efficient and made us feel very welcome. The breakfast staff was disappointing. They were obviously not happy with their jobs and looked and acted like they would rather be anywhere else. The larger woman (African American?) was asked about where we would dump out an old coffee cup, and said she would have to go to the kitchen, so no. She went back to making her own breakfast. We asked the Starbucks employee to dump it out which she did. ...