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The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive

4.5 star property
Luxury Playa del Carmen hotel in Downtown Playa del Carmen with 3 restaurants
VIP Access

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your current months are May, 2024 and June, 2024.
May 2024
June 2024

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive

Photo gallery for The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive

Room amenity
Front of property - evening/night
Deluxe Junior Suite - 1 King Size Bed | In-room safe, blackout drapes, iron/ironing board, free WiFi
Restaurant
2 bars/lounges, rooftop bar

Overview of The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive

Reviews
8.6

Excellent

Popular amenities

  • PoolPoolPool
  • Hot TubHot TubHot Tub
  • Breakfast availableBreakfast availableBreakfast available
  • SpaSpaSpa
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi
The price is $123
$163 total
includes taxes & fees
May 5 - May 6

Explore the area

Map
1 Ave. Norte y Calle 28 Norte, Gonzalo Guerrero, Playa del Carmen, QROO, 77720
  • Popular LocationQuinta Avenida1 min walk
  • Popular LocationMamitas Beach3 min walk
  • Popular LocationPlaya del Carmen Main Beach3 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)49 min drive
Our Silver, Gold and Platinum members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks
Platinum tier member
Room upgrades when available, plus Silver perks
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Room options

View all photos for Deluxe Junior Suite - 1 King Size Bed

Deluxe Junior Suite - 1 King Size Bed | In-room safe, blackout drapes, iron/ironing board, free WiFi

Deluxe Junior Suite - 1 King Size Bed

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout drapes/curtains
Bathrobes
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Junior Suite - 2 Queen beds

Deluxe Junior Suite - 2 Queen beds | In-room safe, blackout drapes, iron/ironing board, free WiFi

Deluxe Junior Suite - 2 Queen beds

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout drapes/curtains
Bathrobes
  • 538 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Master Suite

Deluxe Master Suite | In-room safe, blackout drapes, iron/ironing board, free WiFi

Deluxe Master Suite

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout drapes/curtains
  • 1184 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the neighborhood

Playa del Carmen

Located near the beach, The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive is in Downtown Playa del Carmen, a walkable area in Playa del Carmen with good shopping. The area's natural beauty can be seen at Playa del Carmen Main Beach and Mamitas Beach, while Xplor Theme Park and Xcaret Eco Theme Park are popular area attractions. Xaman Ha Aviary and Temazcal Natura are also worth visiting.
Visit our Playa del Carmen travel guideOpens in a new window

What's nearby

  • Quinta Avenida - 1 min walk
  • Mamitas Beach - 3 min walk
  • Playa del Carmen Main Beach - 3 min walk
  • Quinta Alegría Shopping Mall - 6 min walk
  • Playa del Carmen Maritime Terminal - 20 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • Starbucks - 2 min walk
  • Ah Cacao Chocolate Café - 2 min walk
  • Micaela's - 2 min walk
  • Toscana Grill - 2 min walk
  • Sonora Grill - Playa del Carmen - 2 min walk

About this property

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive

Luxury hotel near Playa del Carmen Main Beach
Close to Mamitas Beach and Quinta Avenida, The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive provides a poolside bar, a rooftop terrace, and dry cleaning/laundry services. Treat yourself to a body scrub, a body wrap, or aromatherapy at Okom, the onsite spa. Be sure to enjoy a meal at any of the 3 on-site restaurants. Yoga classes are offered at the gym; the property also has 2 bars, a business center, and a steam room. In addition to a sauna and a spa tub, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An outdoor pool with sun loungers and pool umbrellas
  • Free self parking and valet parking
  • Buffet breakfast (surcharge), meeting rooms, and tour/ticket assistance
  • A gift shop, beach towels, and luggage storage
  • Guest reviews speak highly of the first-rate property condition
Room features
All 120 rooms include comforts such as furnished balconies and air conditioning, in addition to thoughtful touches like separate sitting areas and bathrobes. Guest reviews speak positively of the clean, spacious rooms at the property.
Extra conveniences in all rooms include:
  • Bathrooms with rainfall showers and free toiletries
  • Flat-screen TVs with cable channels
  • Separate sitting areas, microwaves, and coffee/tea makers

All inclusive details

All-inclusive room rates at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Land activities

Fitness facilities

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available for a fee: USD 10 per person
  • 2 bars/lounges
  • 3 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • 28
  • Asiatico
  • Cachito
  • Lobby bar
  • Roof 28

Things to do

  • Billiards/pool table
  • Full-service spa
  • Gym
  • Outdoor pool
  • Sauna
  • Spa tub
  • Steam room
  • Yoga classes

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Beach towels
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • Elevator (39 inch wide door)

More

  • 1 building
  • 4 floors
  • Built in 2018
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • Flat-screen TV with cable channels
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Microwave

Outdoor space

  • Furnished balcony

More

  • Air conditioning
  • Ceiling fan
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.96 per accommodation, per night
  • Resort fee: USD 12 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 10 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Inclusive Adults
Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Suites Gourmet All Inclusive Adults Playa del Carmen
All-inclusive property The Reef 28 All Inclusive - Adults Only
The Reef 28 All Inclusive - Adults Only Playa del Carmen
The Reef 28 All Inclusive Adults Only
Reef 28 All Suites Gourmet All Inclusive Adults
The Reef 28 All Inclusive Adults Only
The Reef 28 Inclusive

Frequently asked questions

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive?

As of May 1, 2024, prices found for a 1-night stay for 2 adults at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive on May 5, 2024 start from $123.34, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive?

Self parking and valet parking are free at this property.

What time is check-in at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive?

Some rate plans available at this hotel are all-inclusive.

Where is The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive located?

Located in Downtown Playa del Carmen, this luxury hotel is within a 5-minute walk of Quinta Avenida, Playa del Carmen Main Beach, and Mamitas Beach. Mario Villanueva Stadium Madrid and Quinta Alegría Shopping Mall are also within 10 minutes.

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 575 out of 1005 reviews" "
Rating 8 - Good. 236 out of 1005 reviews" "
Rating 6 - Okay. 86 out of 1005 reviews" "
Rating 4 - Poor. 60 out of 1005 reviews" "
Rating 2 - Terrible. 48 out of 1005 reviews" "

9.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Beverley Renee

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Israel & Paco were amazing! Super accommodating and helpful throughout our stay. The rooftop pool was great, and I loved that we had the options to go and spend the day at their sister resorts. The rooms were clean and the food was good, especially for all inclusive! Highly recommend!
Stayed 5 nights in Apr 2024

10/10 Excellent

Adriana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommended
Stayed 4 nights in Apr 2024

2/10 Terrible

Michelle

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
We booked for the All-Inclusive package. When we got there they said that Expedia did not book it as an All-Inclusive package. We had to pay an additional money; and it wasn’t a small amount! I believe the Hotel was running a scam because I know that we paid Expedia for the All-Inclusive package. This was our second year at the resort and comparing receipts from last year and this year the language is the same. Will definitely NOT BE RETURNING TO THIS RESORT!! BEWARE!!!!
Stayed 7 nights in Apr 2024

10/10 Excellent

Donalson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything went well.
Stayed 3 nights in Apr 2024

10/10 Excellent

Ekaete Bietor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay overall
Stayed 6 nights in Apr 2024

4/10 Poor

Reza

Traveled with group
Liked: Cleanliness, property conditions & facilities
Downgraded upon arrival due to overbooking. We were 3 guys who had booked the master suite (1200 sq ft) and were given keys to a junior suite instead (500sq ft). This made our stay pretty uncomfortable, not going to lie. To make it worse, no one explained anything to us until we went downstairs saying they gave us the wrong room. Only then did they start listing off excuses (first, it was that the master suite is for 2 people - wrong, then it was they simply overbooked, THEN it was that someone broke all the doors in the master suite). Overall very shady and we did not understand why they tried to hide it from us at first. Luckily, we stayed on them for a refund of the difference. It took until checkout to get a concrete answer (constantly told that the person to handle it wasnt available). Expedia was able to make sure we got our money back. Food was great, for sure. Avg wait time was about 30min for food at lunch, 45 for dinner. Pool area/rooftop was dead but maybe it was the time of the year. Convenience of the location is 10/10 though. Quick walk to beautifum beach and bars. Probably would not go back. Would consider something else downtown.
Stayed 3 nights in Apr 2024

4/10 Poor

Anton

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
First i booked ALL inclusive but they don't have ALL inclusive as the delicious food like steak and burger you have to pay for that and some seafood
Stayed 7 nights in Apr 2024

6/10 Okay

Kimberly Joy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This would be a 5 star review if they had given us the room we reserved. We reserved a room with two queen beds, but when we arrived they told us they were out of those rooms and put us in a room with only one queen bed and a "sofa bed". Sofa bed is quotes because this "bed" was only about 4 feet long and was apparently made for kids. I'm only 5'4" and I still couldn't fit in the bed. It's extremely rude and disrespectful to us as guests to purposefully oversell rooms and not hold our reservations. It's misleading and false advertisement to sell something that isnt available. That's taking advantage of the fact that we as guests have no other options to go to another hotel once we arrive. They initially told us we could move to the correct room on Saturday, then on Saturday they said it would be "Sunday or Monday" (spoiler alert: it was Monday). It's also disrespectful of our time, because it takes time out of our schedule to pack everything, check out for the day, then unpack again, when this time could've been used doing something else during our vacation. Other than that, there were no major complaints. I didn't love that they hotel was pushing time share packages, and I felt the concierge wasn't very helpful. Also the rooms towards the back of the hotel are very noisy due to the bar across the street and sometimes loud patrons at the rooftop bar. But the hotel is very clean & the service is A .
Stayed 7 nights in Apr 2024

8/10 Good

Katharine Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Apr 2024

8/10 Good

Talil, Missouri City

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevators went out a few times
Stayed 3 nights in Apr 2024

General hotel information

Reasons to Book
Outdoor Pool & Property Cleanliness
Check-In Time
3:00 PM
Check-Out Time
12:00 PM
Star Rating
4.5