Find Hotel with a Concierge in Playa del Carmen

"The food,shows,customer service,cleaning Didn’t like they trow you out from the pool and the beach at 6 pm. They start picking up the chairs turn off the music and close the bar next to the pool "

"Fantastic property. Our concierge, Jorge, was fantastic and went above and beyond!"

"Staff was the best."

"Our first visit, but no our last. My wife and I were just there for our honeymoon. The grounds are amazing, the room was great. The food was good, not great. But with the amount of choices you have dining options, everyone can find what they want. The pool scene was very cool. For the money you cant beat it."

"Alex Flores was particularly amazing. I would definitely come back here. Gladly."

"Love coming back to this resort!"

"Beautiful resort, friendly and attentive staff. Good was good also. Loved that you could message via WhatsApp to ask questions and make reservations. "

"Myself, my 2 kids and my mom and dad came down for 12 days. The suite is nicely decorated, the beds are comfy. There is everything you need for cooking and when our blender wasn’t working Dana had another one for us that very day. You have a view of the pool from the balcony. The pool is perfect for the kids and we ended up spending most of our time there. The nice little added touch was the floaties and body boards in the suite for us to use. There is a 7/11 across the street for anything you...

"I did not get welcome drink or even room upgrade"

"I didn't like that after check-in they kept me for almost 2 hours trying to show me promotions."