2/10 Terrible
Laura
Traveled with family
Jun 3, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival the person at the front didn’t know much obviously because of lack of training.
Once we found our cabin there was nowhere for us to park due to inadequate parking and no enforcement on proper parking in the few spots there were.
WiFi password did not work. Extremely spotty cell service which was expected in Yellowstone but there was no phone in the room or any type of way to call in the event of an emergency.
Trash doesn’t get picked up unless you request it. Which is very odd to me. To add to that the trash bin was very small.
There was trash all over the park in this area that obviously has been out there for a while and the rest of the park did NOT look like that.
Everyday we saw new trash accumulating with the old trash.
Lots of staff around but it seemed like they were made to work on the make readys for new incoming customers and not concerned about people already there.
Even with temps in the low 40s our room was freezing cold with the heater off and windows open upon arrival. It will take a while to warm your room up.
We tried calling the front desk but the only number we were given was for booking a room not to receive any actual help.
Had great shampoo and conditioner
Laura
Stayed 3 nights in May 2024