2/10 Terrible
Canadian, British Columbia
Jul 28, 2018
Liked: Cleanliness
Disliked: Staff & service
The building and room is very run down and grungy looking. The customer service was poor-upon arriving they gave us the key and left us to find our own way to the room, no directions, very little Care for customers and the site. The walls of the room look like they haven’t been painted in twenty years. The lighting in room was very dim, hallway doors and balcony doors have large gaps. Weak ac in the room. Weak wifi at best. Bed was okay. Breakfast was gross and inefficient-one lady with a hot plate trying to fry eggs for 20+ people...and she looks very unhappy to be there, as did other staff. There were two neighbor dogs that barked for hours during the early hours of the morning and we couldn’t shut down the noise level bc of the leaks around the door and open cement brink style windows in the bathroom. We asked for the front desk to help us make a local call (all other places did this as a courtesy for guests)...the manager told us we could only use his phone for 50 cents a minute. The front desk was not helpful or welcoming. This hotel felt very gettho like...but was a higher mid range price. We prepaid non refundable on line for two days-got out as soon as we could. Central Location initially got us there-close to palace and river and has a small pool... not ever going back and would not recommend the place.
Canadian
Stayed 2 nights in Jul 2018
