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Reviews of Napa Wine Country Retreat in Silverado


Reviews

7.6

Good

Rating 10 - Excellent. 9 out of 18 reviews" "
Rating 8 - Good. 1 out of 18 reviews" "
Rating 6 - Okay. 5 out of 18 reviews" "
Rating 4 - Poor. 1 out of 18 reviews" "
Rating 2 - Terrible. 2 out of 18 reviews" "

8.2/10

Cleanliness

2.0/10

Staff & service

4.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Ursula Z.

Liked: Cleanliness
Silverado Beauty
Great property - loved it!
Stayed 7 nights in Apr 2024
Response from VrboOwner on May 20, 2024
Fantastic! So happy you loved the property! We work hard to create a great experience for our guests, so your feedback really makes our day. Thanks for staying with us!

4/10 Poor

Selandra M.

Ok for a night
Great location but the room is very small, and all the furnishings are outdated. The room needs a remodel. The owner is communicative and responsive, however we would have preferred instructions and information in the app than several texts and emails. We had to ask for the wifi name/pw, etc.
Stayed 2 nights in Jul 2023

10/10 Excellent

Kevin C.

Liked: Cleanliness
Excellent
Room was great and very clean
Stayed 1 night in Jul 2023

6/10 Okay

Christina R.

Liked: Cleanliness
Quick stay
Accommodations were clean and communication was good. Would have appreciated a couple complimentary waters on arrival. Also - perhaps a one cup pod coffeemaker. Thanks for sharing your home.
Stayed 1 night in May 2023

2/10 Terrible

Joe H.

Slippery when wet! BEWARE!
The toilet leaked in the back making the bathroom floor very slippery and dangerous. The shower has no slip protection on the bottom of the tub. My wife fell in the shower. Had to go to the doctor today. Very dangerous. The instructions that came with the room were full of instructions threatening fines and extra charges if not followed exactly. BEWARE..
Stayed 1 night in Mar 2023

10/10 Excellent

Tricia P., Reno

Liked: Cleanliness
Love the resort
Easy peasy!
Stayed 3 nights in Dec 2022

10/10 Excellent

Karine D.

Liked: Cleanliness
Perfect location! Great accommodations
Loved our weekend stay here
Stayed 2 nights in Oct 2022

8/10 Good

Raymond P.

Liked: Cleanliness
Just Alright
Dated hotel room
Stayed 1 night in Jul 2021

10/10 Excellent

paul a.

Liked: Cleanliness
Comfortable experience
Just as expected ! was a good night's rest...
Stayed 1 night in Mar 2021

6/10 Okay

Elizabeth T.

Disappointed
I was disappointed when I arrived and didn’t find any towels. I thought I must have missed something but I found one towel and then went out with my colleagues for dinner. When I came back, the towels were in my room?? If this is a VRBO I didn’t expect people to be coming and going after I entered. The TV remote is whacky and the TV itself does not have a power button on it so it took me about 20 minutes to figure out what was wrong and then several attempts thereafter just to get the TV on. Last night it seemed the air conditioner just decided to stop working but would loudly attempt to turn off and on. This was my first time doing a VRBO and I don’t think I’ll do it again.
Stayed 3 nights in Aug 2019

10/10 Excellent

Amy M.

Super!
I loved my stay! The bed was extremely comfortable and the bottle of wine was delicious! Who could ask for anything more? Thank you so much!
Stayed 2 nights in Mar 2019

6/10 Okay

Meschelle R.

It was ok for an overnight stay.
We were there for one night and the accommodations were fine. The bottle of wine was a nice touch.
Stayed 1 night in Feb 2019

10/10 Excellent

Frank L.

Loved our visit!
Loved everything about this condo.
Stayed 1 night in Dec 2018

10/10 Excellent

David L.

Amenities + Location
Enjoyed everything! The resort has world-class amenities and restaurants. The afternoon, we visited nearby wineries based on the host recommendation. Thank you for the bottle of wine in the room as a welcome gift!
Stayed 1 night in Dec 2018

6/10 Okay

Diane H.

Clean, very small
The unit was nice and well maintained- however I would not call or an apartment it was actually more like a hotel room - only a mini fridge and coffee maker. No assigned parking so if you get home late you might find yourself needing to park 1 block away from the unit. The resort is great we love Silverado but we have stayed in other units that were larger, more convenient and less expensive.
Stayed 2 nights in Jul 2018
Response from VrboOwner on Jun 19, 2023
Thank you Diane for your review. My unit is inside the 5 stars Silverado Resort. You are right that there are different levels of unit sizes and prices...and I also have larger unit in the same resort. However, they are at a higher price and I recall your budget was on the lower end. The unit is exactly as described and yes it has all the hotel features and hotel amenities (swimming pool, restaurants, etc.). Some people require a kitchen, some don't. One thing I want to clarify, the parking is not 1 block away but right in front of the unit. It appears that the welcome message with all these instructions were not followed. We would have loved to let you know also on the phone or text about these details in the email we sent prior to your stay, if only you would have contacted us before your check-out. We hope you will come back in this unit or any other of the resort to make your stay even more enjoyable!

2/10 Terrible

Erik, San Francisco

Disliked: Cleanliness, staff & service, property conditions & facilities
STOP, watch the fine print on this one. I paid $174.00 in property fees on a $150.00 room charge. They try to hide this so you overlook. Walls are paper thin, you will hear everything next door and above you. Dirty wet towel hanging over the bathroom curtain. Extremely small room. When you add the property fees to the room charge, you can stay anywhere in the valley and have a much better experience. Dont be fooled like I was.
Stayed 1 night in Aug 2018

6/10 Okay

Geoff B.

Ok for the price
It was clean, you can hear the neighbors very clearly through the door, was fine for what it was.
Stayed 1 night in May 2018

10/10 Excellent

Carla A.

We enjoyed our suite. It was well maintained and bright
We had plenty of room. The bed was excellent. We enjoyed the patio in the evenings. It was wonderful to stay close to Napa Valley wineries and Sonoma Valley was an easy drive.
Stayed 3 nights in Mar 2018