"Springhill Suites is my fave place to stay when away fr hm. My disappointment had to do with check-in & housekeeping. We checked in just a few mins past check-in time & l enthusiastically asked for the top fl with an ocean view. Staff happily said she put me on the 3rd fl. Later after unpacking & lving for dinn, l realized they had four floors. I asked staff about being placed on the 3rd fl & not the 4th fl & her timid response was, “I don’t think the top floor had any rooms.” It was too late to...