Reception

Reviews of The Palmetto Hotel

4 out of 5
The Palmetto Hotel
194 East Bay Street, Charleston, SC

Reviews

9.4

Exceptional

Rating 10 - Excellent. 344 out of 423 reviews" "
Rating 8 - Good. 39 out of 423 reviews" "
Rating 6 - Okay. 24 out of 423 reviews" "
Rating 4 - Poor. 9 out of 423 reviews" "
Rating 2 - Terrible. 7 out of 423 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jimmy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 7 nights in May 2024
Response from The Palmetto Team on May 24, 2024
Thanks Jimmy! We agree - our location can't be beat!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from The Palmetto Team on May 24, 2024
Thank you David!

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Charming quaint boutique hotel conveniently located to walk everywhere. We also enjoyed biking the historic homes of Charleston. The staff were all very friendly and helpful.
Stayed 3 nights in May 2024
Response from The Palmetto Team on May 23, 2024
We are so happy our charms worked! Thank you for the review Lisa!

10/10 Excellent

Jami

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel. From the complimentary cocktail at check in, to the super helpful staff and great recommendations, to the clean and adorable atmosphere. A great stay, couldn’t have been more impressed!
Stayed 1 night in May 2024
Response from The Palmetto Team on May 23, 2024
Thank you very much Jami! We are so happy you had such a great time!

10/10 Excellent

Matt, Eagan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it. Great boutique hotel
Stayed 3 nights in May 2024
Response from The Palmetto Team on May 20, 2024
Thank you Matt! We loved having you!

10/10 Excellent

Dorian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from The Palmetto Team on May 20, 2024
Thanks Dorian!

6/10 Okay

Judith

Love love loved this hotel and the area around it. Room was small. No chairs but very pretty. Will come back.
Stayed 2 nights in Mar 2024
Response from The Palmetto Team on May 16, 2024
Thank you Judith! We love love love reading reviews like this, but hope we can get a 5/5 from you next time!

10/10 Excellent

Deanna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this property and would definitely recommend it and stay here for our next trip to. Charleston. Room was beautiful and modern, cute balcony overlooking the street and perfect location!
Stayed 2 nights in Feb 2024
Response from The Palmetto Team on May 15, 2024
Thank you Deanna! We are thrilled you loved your room and that we were the perfect hotel for you here in Charleston!

10/10 Excellent

Jerry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great location for our visit to Charleston. We have been several times and stayed in different locations around town. I would definitely stay here again.
Stayed 1 night in May 2024
Response from The Palmetto Team on May 13, 2024
Thank you so much Jerry! We are thrilled to be your new Charleston home!

10/10 Excellent

Heriberto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great weekend getaway destination.
Stayed 2 nights in May 2024
Response from The Palmetto Team on May 13, 2024
Thanks Heriberto!

10/10 Excellent

Ellie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location! Right next to city market, rainbow row, the pier and fountain, king street and so much more! The hotel is beautifully decorated and fun! Will definitely stay again here on our next trip!
Stayed 4 nights in May 2024
Response from The Palmetto Team on May 13, 2024
Thank you Ellie! So happy we were the perfect location for your trip!

10/10 Excellent

alison

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. The room was great and the lobby a great spot to relax with a drink.
Stayed 2 nights in May 2024
Response from The Palmetto Team on May 11, 2024
Thank you so much Alison! We're so happy you had such a great stay!

8/10 Good

Margaret

Traveled with partner
Liked: Cleanliness, staff & service
The staff was very attentive and available. The location was grand.
Stayed 3 nights in May 2024
Response from The Palmetto Team on May 10, 2024
We're so happy to read this, thank you Margaret! Hopefully during your next stay we'll get a 5/5!

6/10 Okay

Bryn

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
The lobby is stunning. Upon arrival was informed valet was not complimentary, but even if I wanted to pay for it, the valet was not out front and the signage for parking was misleading. The A/C in our room didn’t work, and did not get below 73–not great for spring/summer in SC. There were somebody else’s long hairs on the bath robe in the bathroom. No ice or water available in the room without contacting front desk. Would choose another hotel for the price. Hope they improve some things!
Stayed 1 night in May 2024
Response from The Palmetto Team on May 8, 2024
So sorry to hear this Bryn! It definitely sounds like we missed the mark a few times and would be happy to discuss your stay further if you wish. We cannot leave contact information in these reviews but our email and phone number can be found on our website. We apologize for any disappointment.

8/10 Good

Eleanor

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from The Palmetto Team on May 8, 2024
Thanks Eleanor! Hopefully we can get a 5/5 next time, please let us know what we can do better!

10/10 Excellent

Grace

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful, staff was great - loved the bar and everything they had to offer!
Stayed 1 night in Apr 2024
Response from The Palmetto Team on Apr 30, 2024
Thank you very much Grace! We appreciate the feedback!

6/10 Okay

Bret

Liked: Staff & service
Very convenient
Stayed 1 night in Apr 2024
Response from The Palmetto Team on Apr 29, 2024
Thanks Bret, but please let us know what we could have done for a 5/5!

8/10 Good

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Construction around the hotel was unfortunate. Loud and messy. Breakfast included but was not very good. Not hot or satisfying. Everything else was great!
Stayed 1 night in Apr 2024
Response from The Palmetto Team on Apr 26, 2024
Thank you Tammy! We are so sorry the work being done on the street affected your stay. It looks as though the city is wrapping up so hopefully things will be back to normal soon!

10/10 Excellent

jolene j

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from The Palmetto Team on Apr 25, 2024
Thanks Jolene!

6/10 Okay

Thomas

Traveled with partner
Disliked: Property conditions & facilities
Expensive, toilet backed up soon as we arrived. Had to relocate to another room, then asked to move back late that night after dinner. One of the two window shades were inoperative . No offer from management to offset the inconvenience . Not impressed.
Stayed 2 nights in Apr 2024
Response from The Palmetto Team on Apr 22, 2024
So sorry to hear of your disappointment Thomas. Please reach out to us directly so we can track down your reservation and make it right. We cannot provide contact details in this response, but they can be found on our website.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from The Palmetto Team on Apr 22, 2024
Thanks so much Gary!

10/10 Excellent

Gerry-Lynn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully appointed with custom millwork and details. Renovation in the historic building was well done and I would stay again. I have stayed in most of the boutique hotels in Charleston and this was in the top five. Large and luxurious bathroom and a comfortable room.
Stayed 3 nights in Jan 2024
Response from The Palmetto Team on Apr 18, 2024
We love this review so much - thank you Gerry-Lynn! Hopefully we will see you again soon!

10/10 Excellent

Rebekah

Stayed 3 nights in Apr 2024
Response from The Palmetto Team on Apr 17, 2024
Thank you for the 5/5 Rebekah!

8/10 Good

Christine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location & staff was very nice. Walls are thin & you can hear your neighbor talking & snoring.
Stayed 2 nights in Apr 2024
Response from The Palmetto Team on Apr 15, 2024
Thank you Christine! We apologize for any disturbance during your stay, but hope you had a wonderful time regardless!

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice boutique hotel with a great breakfast spread from Millers. Rooms were great.
Stayed 2 nights in Apr 2024
Response from The Palmetto Team on Apr 15, 2024
Thank you so much Adam!

10/10 Excellent

Dianna

Liked: Cleanliness, amenities, property conditions & facilities
It was an excellent choice for our stay
Stayed 5 nights in Apr 2024
Response from The Palmetto Team on Apr 15, 2024
We agree! Thank you Dianna!

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from The Palmetto Team on Apr 12, 2024
Thanks Greg!

10/10 Excellent

Lauren Renee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property and location with lovely hotel staff! The bar staff were impeccable!
Stayed 3 nights in Jan 2024
Response from The Palmetto Team on Apr 8, 2024
Thank you for this amazing review Lauren, we are so happy you had such a great time!

4/10 Poor

Tom

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Too expensive- put in handicap room - hand shower and not even a hair to sit on
Stayed 1 night in Apr 2024
Response from The Palmetto Team on Apr 8, 2024
Sorry to read you did not enjoy your room Tom. We hope that our ADA rooms are just as comfortable as non-ADA rooms, despite slight variances in layout to be compliant. We never wish our guests to feel they did not receive what they paid for.

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from The Palmetto Team on Apr 8, 2024
Thank you Amber!

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming! Absolutely perfect getaway! Hotel is charming, clean, modern and elegant. Staff is exceptional and we couldn’t have chosen a better hotel. Off the “shopping” district so it’s quieter at night but still walkable to everything. Best espresso martinis in the city!!
Stayed 3 nights in Apr 2024
Response from The Palmetto Team on Apr 8, 2024
Thank you for this wonderful review Thomas! We think your choice to stay with us was spot on as well!

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from The Palmetto Team on Apr 8, 2024
Thanks Erica!

8/10 Good

Laura

Liked: Property conditions & facilities
Stayed 4 nights in Mar 2024
Response from The Palmetto Team on Apr 8, 2024
Thanks Laura!

10/10 Excellent

Grace Ivonne

location is perfect our room pretty neat walking distace to down town
Stayed 3 nights in Mar 2024
Response from The Palmetto Team on Apr 8, 2024
Glad you had a great stay Grace Ivonne - thank you for this review!

10/10 Excellent

Tanesha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful property. Only issue was wifi connection. Other than that, 10 out of 1p. Would definitely go back.
Stayed 3 nights in Mar 2024
Response from The Palmetto Team on Apr 3, 2024
Thank you Tanesha! Sorry to read of any wifi troubles, but we are so happy you had a wonderful stay otherwise!

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful.
Stayed 3 nights in Mar 2024
Response from The Palmetto Team on Apr 2, 2024
Thank you for the kind words Danny! We appreciate your review!

10/10 Excellent

Yiram

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A stand-out boutique hotel experience (especially among its local peers). Exceptional staff and service made for an excellent stay. Thank you!
Stayed 2 nights in Mar 2024
Response from The Palmetto Team on Apr 2, 2024
Thank you so very much Yiram! We are thrilled your stay was nothing short of excellent :)

10/10 Excellent

Kevin

Stayed 3 nights in Mar 2024
Response from The Palmetto Team on Mar 31, 2024
Thanks Kevin!

10/10 Excellent

Cassidy

Liked: Cleanliness, staff & service, property conditions & facilities
I liked that The Palmetto is right off East Bay so it was so nice tI explore Charleston with a convenient “home base.” All of the staff members were really friendly and it was a very comfortable stay.
Stayed 1 night in Mar 2024
Response from The Palmetto Team on Mar 28, 2024
Thank you Cassidy! We are thrilled to be your Charleston home base!

10/10 Excellent

Heather

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and elegant hotel. Great location.
Stayed 2 nights in Mar 2024
Response from The Palmetto Team on Mar 27, 2024
Thank you very much Heather!

10/10 Excellent

steve

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They staff was great and very friendly. The rooms were very clean and had some Unique features. Short walk to most all options you might want to do for the day.
Stayed 3 nights in Mar 2024
Response from The Palmetto Team on Mar 26, 2024
Thank you so much Steve! We're so happy you had a great stay!

10/10 Excellent

cori, San Clemente

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The Palmetto Team on Mar 26, 2024
Thank you Cori!

10/10 Excellent

Gayle

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely property with thoughtful touches. Felt like home away from home.
Stayed 4 nights in Mar 2024
Response from The Palmetto Team on Mar 26, 2024
We're so happy to be your home away from home Gayle, thank you!

10/10 Excellent

DARRELL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great. Very nice and clean hotel. Staff was very friendly
Stayed 2 nights in Mar 2024
Response from The Palmetto Team on Mar 21, 2024
Thank you Darrell! Glad you had such a great time with us!

8/10 Good

Olga

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location,
Stayed 2 nights in Mar 2024
Response from The Palmetto Team on Mar 21, 2024
Thanks Olga!

6/10 Okay

marc

Business traveler
Liked: Cleanliness
It’s a modest space with good staff. Even the rooms advertised as suites are on the small side, but the hotel fits into the local atmosphere.
Stayed 1 night in Mar 2024
Response from The Palmetto Team on Mar 21, 2024
We're happy you enjoyed your stay Marc! Please tell us what we can do for a 5/5!

8/10 Good

Carol

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Gave it 4 Stars because for the price, the breakfast was nothing special, no coffee in the rooms or all day coffee available, no special things for the guests for the price.
Stayed 2 nights in Mar 2024
Response from The Palmetto Team on Mar 18, 2024
Hi Carol! So sorry you did not enjoy our breakfast, but we actually do have Nespresso machines is all of our guest rooms with complimentary pod refills so our guests can enjoy as much coffee as they would like! It sounds like we did not do a great job informing you of our property amenities since we aim to include as many perks as we can for our guests. We sincerely apologize for that!

2/10 Terrible

jay

Stayed 1 night in Mar 2024
Response from The Palmetto Team on Apr 8, 2024
This is not what we like to see - please tell us what happened Jay! We cannot include contact information in these responses, but our email and phone number can be found on our website. We hope to hear from you.

10/10 Excellent

Jaclyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super cute boutique style hotel. We stayed in a king suite with the balcony and loved it. Also a fan that they use aroma 360 and it smelt like home ❤️
Stayed 4 nights in Mar 2024
Response from The Palmetto Team on Mar 18, 2024
Thank you so much Jaclyn! We are so happy you loved your stay!

10/10 Excellent

Heather Renee

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was friendly it was clean and a beautiful hotel. We look forward to returning!
Stayed 1 night in Mar 2024
Response from The Palmetto Team on Mar 18, 2024
Thank you Heather Renee! We look forward to you returning as well!