Cape Rey Carlsbad Beach, a Hilton Resort & Spa

4.5 star property
Beach resort with a full-service spa and a conference center

Choose dates to view prices

your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Cape Rey Carlsbad Beach, a Hilton Resort & Spa

Exterior
Exterior
Premium bedding, pillowtop beds, in-room safe, desk
Breakfast, lunch, dinner served; beach views
Couples treatment rooms, sauna, steam room, body treatments

Reviews

8.4 out of 10

Very good

Popular amenities

  • Breakfast available
    Breakfast available
  • Bar
    Bar
  • Parking available
    Parking available
  • Housekeeping
    Housekeeping
  • Hot Tub
    Hot Tub
  • 24/7 front desk
    24/7 front desk
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Room options

Available filters for rooms
Showing 23 of 23 rooms

Room, 2 Queen Beds, Accessible

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Premium bedding
  • 420 sq ft
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 King Bed, Accessible

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
  • 950 sq ft
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed with Sofa bed, Non Smoking, Ocean View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Sofa bed
  • 400 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed with Sofa bed, Pool View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Sofa bed
  • 400 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed, Balcony, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
  • 390 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
  • 850 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Premium bedding
  • 390 sq ft
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Pool View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Premium bedding
  • 390 sq ft
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds, Ocean View (First Floor)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Sofa bed
  • 420 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Ocean View (No Balcony)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Sofa bed
  • 390 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Ocean View (First Floor)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Sofa bed
  • 390 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed with Sofa bed, Ocean View (First Floor)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Sofa bed
  • 390 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed with Sofa bed, Ocean View (No Balcony)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Sofa bed
  • 390 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Sofa bed
  • 420 sq ft
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-in Shower)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Sofa bed
  • 420 sq ft
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Sofa bed
  • 390 sq ft
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Sofa bed
  • 390 sq ft
  • Sleeps 2
  • 1 King Bed

Traditional Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Premium bedding
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds, Balcony, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
  • 420 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Pool View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Premium bedding
  • 420 sq ft
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Premium bedding
  • 450 sq ft
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Sofa bed
  • 390 sq ft
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Accessible

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Premium bedding
  • 400 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

About the neighborhood

Map
1 Ponto Rd, Carlsbad, CA, 92011

What's nearby

  • Carlsbad Premium Outlets - 4 min drive
  • Flower Fields of Carlsbad - 5 min drive
  • Moonlight State Beach - 7 min drive
  • LEGOLAND® California - 8 min drive
  • Carlsbad State Beach - 15 min drive

Getting around

  • Carlsbad Poinsettia Station - 19 min walk
  • San Diego Intl. Airport (SAN) - 42 min drive

Restaurants

  • ‪McDonald's - ‬5 min drive
  • ‪Windmill Food Hall - ‬4 min drive
  • ‪Subway - ‬4 min drive
  • ‪Tip Top Meats - ‬5 min drive
  • ‪Miguel's Cocina - ‬5 min drive

About this property

Cape Rey Carlsbad Beach, a Hilton Resort & Spa

Luxury resort near Carlsbad Premium Outlets
Located close to Flower Fields of Carlsbad and LEGOLAND® California, Cape Rey Carlsbad Beach, a Hilton Resort & Spa provides a poolside bar, a grocery/convenience store, and a terrace. This resort is a great place to bask in the sun with beachfront dining, sun loungers, and a free beach shuttle. Treat yourself to a Swedish massage, a body wrap, or a body scrub at the onsite spa. The on-site restaurant, Chandler's Oceanfront, offers breakfast, brunch, lunch, dinner, and ocean views. Yoga classes are offered at the 24-hour gym; the property also has shopping on site, a firepit, and a garden. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and an outdoor entertainment area.
You'll also enjoy perks such as:
  • An outdoor pool with cabanas, sun loungers, and pool umbrellas
  • Cooked-to-order breakfast (surcharge), free bicycle rentals, and valet parking (surcharge)
  • An area shuttle, an electric car charging station, and a porter/bellhop
  • Tour/ticket assistance, a front-desk safe, and luggage storage
  • Guest reviews give top marks for the dining options, beach locale, and pool
Room features
All 215 rooms feature comforts such as premium bedding and laptop-compatible safes, in addition to perks like air conditioning and bathrobes. Guest reviews highly rate the clean rooms at the property.
More amenities include:
  • Hypo-allergenic bedding, pillowtop mattresses, and free cribs/infant beds
  • Bathrooms with free toiletries and hair dryers
  • HDTVs with premium channels
  • Refrigerators, microwaves, and coffee/tea makers

Languages

English, Filipino, Romanian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Area shuttle up to 5 mi
  • Free beach shuttle
  • Covered self parking on site (USD 30 per night; includes in/out privileges)
  • Covered valet parking on site (USD 40 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:30 AM for a fee: USD 10 to 25 for adults and USD 4 to 7 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Chandler's Oceanfront

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • Full-service spa
  • Outdoor pool
  • Outdoor pool (guest access)
  • Shopping
  • Spa tub
  • Steam room
  • TV in common areas
  • Water sports equipment
  • Yoga classes

Family friendly

  • Free crib
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center (8,503 square feet of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Direct access to the beach
  • Firepit
  • Garden
  • In a nature reserve
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Outdoor treatment areas
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Ballroom
  • Banquet hall
  • Built in 2012
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 25 lbs per pet)
Pets cannot be left unattended
Food and water bowls and an off-leash area are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 39.20 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach loungers
  • Beach towels
  • Bicycle storage
  • Business center/computer access
  • Fitness center access
  • Housekeeping
  • In-room coffee
  • In-room safe
  • Pool access
  • Shuttle service

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 10 to 25 for adults, and USD 4 to 7 for children
  • Covered self parking fee: USD 30 per night (in/out privileges)
  • Covered valet parking fee: USD 40 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Children under 16 years old are not allowed in the swimming pool, fitness facility, or spa tub without adult supervision
Guests under 12 years old are not allowed in the spa, and guests under 15 years old are only allowed with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Carlsbad Hilton Oceanfront Resort
Carlsbad Oceanfront Hilton
Carlsbad Oceanfront Resort
Hilton Carlsbad
Hilton Carlsbad Oceanfront
Hilton Carlsbad Oceanfront Resort
Hilton Oceanfront Carlsbad
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Oceanfront Carlsbad
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Cape Rey Hilton Resort
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Cape Rey Carlsbad Beach Hilton
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Cape Rey Carlsbad Beach, a Hilton Resort & Spa Carlsbad
Cape Rey Carlsbad Beach, a Hilton Resort & Spa Resort Carlsbad

Frequently asked questions

Does Cape Rey Carlsbad Beach, a Hilton Resort & Spa have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Cape Rey Carlsbad Beach, a Hilton Resort & Spa?

As of Oct 31, 2024, prices found for a 1-night stay for 2 adults at Cape Rey Carlsbad Beach, a Hilton Resort & Spa on Nov 24, 2024 start from $158.76, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Cape Rey Carlsbad Beach, a Hilton Resort & Spa pet-friendly?

Yes, this resort allows dogs (limit 2 total) with a maximum weight of up to 25 lbs per pet. There's a fee of USD 75 per accommodation, per night. Service animals are exempt from fees.

How much is parking at Cape Rey Carlsbad Beach, a Hilton Resort & Spa?

Self parking is available for USD 30 per night. Valet parking is available for USD 40 per night.

What time is check-in at Cape Rey Carlsbad Beach, a Hilton Resort & Spa?

Check-in start time: 4:00 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Cape Rey Carlsbad Beach, a Hilton Resort & Spa?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Cape Rey Carlsbad Beach, a Hilton Resort & Spa located?

Offering direct access to the beach, this South Beach resort is within 3 mi (5 km) of Carlsbad Premium Outlets, Flower Fields of Carlsbad, and LEGOLAND® California. Moonlight State Beach and Carlsbad State Beach are also within 6 mi (10 km). Carlsbad Poinsettia Station is 19 minutes by foot.

Reviews

8.4

Very Good

Rating 10 - Excellent. 518 out of 1001 reviews" "
Rating 8 - Good. 249 out of 1001 reviews" "
Rating 6 - Okay. 132 out of 1001 reviews" "
Rating 4 - Poor. 62 out of 1001 reviews" "
Rating 2 - Terrible. 40 out of 1001 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

pedro

Liked: Cleanliness, staff & service, property conditions & facilities
Love this spot.
Stayed 1 night in Oct 2024

8/10 Good

Gracie

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service
Good location. Loud street noise if you have an ocean view room. Very pet friendly which is why we stayed.
Stayed 1 night in Oct 2024

8/10 Good

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Whis they would have included all the extra charges in my original booking. Was.charged.an additional 150 dollars for different charges. Other than that we had a wonderful stay.
Stayed 2 nights in Oct 2024

8/10 Good

DAniel

Stayed 2 nights in Sep 2024

10/10 Excellent

Laura

Stayed 2 nights in Jul 2024

8/10 Good

Lynn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and room were nice. Cleaning services needs improvement, we asked them to come back one of the days and they didn’t so one day the room didn’t get cleaned. Second day they came they didn’t finish. Resort fee should be optional based on your stay. Parking is expensive. Restaurant and happy hour were good.
Stayed 3 nights in Sep 2024

10/10 Excellent

Dwayne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant, Bar and Pool were great! Rooms are a little outdated
Stayed 3 nights in Sep 2024

8/10 Good

Ida

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities
Location and hotel design , and facilities were great. Will come back soon very relaxing.
Stayed 2 nights in Sep 2024

10/10 Excellent

Sergio

Stayed 1 night in Jun 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Im a gold tier member. Of all the hilton properties Ive been to anywhere, this one has the best staff and customer service attitude I've seen! My new go to when we visit carlsbad
Stayed 1 night in Sep 2024

10/10 Excellent

Karlene

Traveled with group
Excellent
Stayed 1 night in Sep 2024

8/10 Good

Jesus

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Photo of the beach is misleading, I had to cross a highway for the beach.
Stayed 1 night in Sep 2024

8/10 Good

Nica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Tony

Traveled with family and small children
Liked: Staff & service
Great hotel and staff!
Stayed 2 nights in Aug 2024

10/10 Excellent

Sudarshan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice experience, for business as well as pleasure.
Stayed 2 nights in Sep 2024

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities
Perfection!
Stayed 1 night in Aug 2024

10/10 Excellent

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay at Cape Rey! We enjoyed the pool all day in a cabana and appreciated the service received. The food was delicious at Chandlers. We had 2 breakfasts, lunch , dinner and enjoyed a fresh sourdough loaf in our room for an evening snack. The facility was very clean and the room very comfortable . We will be visiting again!
Stayed 2 nights in Aug 2024

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Aug 2024

10/10 Excellent

Mebrato

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2024

6/10 Okay

John, Lake Forest

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We liked the property but overall the staff seem very unhappy nobody smiled except the bartender and a busboy at the restaurant. Checking in staff have no knowledge of anything and the parking fees are very high which was not disclosed even to park your own car you have to pay $30. To be honest we would not return.
Stayed 2 nights in Aug 2024

2/10 Terrible

Jenelle

Liked: Property conditions & facilities
Disliked: Staff & service
The front desk staff was extremely rude. I interacted with at least three different staff at the front desk to ask basic questions. The language that they used, their tone of voice and their lack of caring to resolve my concerns was disappointing. One of the front desk staff even hung up on me on the phone. And I was not being rude at all. I spent a lot of money to stay there, plus they charged me $150 a night of hidden fees. I’m a resident of Carlsbad, I live just miles from the property and I’m ashamed that this is happening in my community. However, I would like to add that the restaurant/bar staff and housekeeping were all kind and professional. It is unfortunate because I frequent the restaurant for date nights. However, I will never be going back to the hotel or the restaurant. Very discouraging.
Stayed 1 night in Aug 2024

6/10 Okay

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I did not like being charged to park.
Stayed 1 night in Aug 2024

4/10 Poor

Deborah

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
So, first night I slept on dirty sheets. Met another couple who slept on dirty sheets their first night. My credit card was charged hundreds of dollars not authorized, which the resort, and VISA took care of. Was NOT the relaxing trip I had hoped for due to multiple hotel fraudulent charges.
Stayed 4 nights in Aug 2024

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
This is a very nice hotel, especially the Ocean Crest Spa. Nice location, close to many ammenities. Just to mention, the lobby, hallways, dining areas were very cold in temperature.
Stayed 3 nights in Aug 2024

General hotel information

Reasons to Book
Outdoor Pool & Onsite Restaurant/Bar
Check-In Time
4:00 PM
Check-Out Time
12:00 PM
Star Rating
4.5