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Rating 10 - Excellent. 640 out of 1006 reviews" "
10 - Excellent
640
Rating 8 - Good. 164 out of 1006 reviews" "
8 - Good
164
Rating 6 - Okay. 101 out of 1006 reviews" "
6 - Okay
101
Rating 4 - Poor. 61 out of 1006 reviews" "
4 - Poor
61
Rating 2 - Terrible. 40 out of 1006 reviews" "
2 - Terrible
40
9.2/10
Cleanliness
8.8/10
Staff & service
8.2/10
Amenities
8.8/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
10/10 Excellent
Wayland
Traveled with partner
Apr 30, 2024
Beautiful old hotel. Friendly, helpful staff! Only place we stay in SF!
Great property but understaffed. Doesn't meet 5 start requirements like 24 hour room service or the little things that make a 5 star stay different.
Would recommend just measure expectations--gorgeous restaurant and AMAZING nail salon!
Lisa
Stayed 3 nights in Apr 2024
10/10 Excellent
Michael
Traveled with partner
Apr 18, 2024
Liked: Cleanliness, staff & service, amenities
I could get used to this!!!
Excellent service all around (only minus was a waaaay well-done burger ordered medium. Tonga Room was awesome.
One of the best stays of my life. Elegant but comfortable. Everyone that works here knows what they're doing, and their mission is to make your time the best it can be.