9/10 Wonderful! (1,007 reviews)
Upon arriving and checking in we were told the room we booked which was a swim up junior suite was not available. Management stated they were doing maintenance on the rooms. This was unexceptable, we never received a call or email advising us of this. We purposely choose this hotel for the swim up. After making a fuss and demanding to be made whole the manager said they would have a swim up by pur third day. When that day arrived the room was not ready until 4:45pm so we truly only had 2 full days to enjoy our swim up. Since this could possibly happen again we u fortunately qill not be returning. We can take that risk again and spend that kind of money and not get what we booked. The staff was truly amazing if it weren't for them the trip really would have been a big disappointment.
Reviewed on Jun 6, 2024