3 outdoor pools, pool umbrellas, sun loungers

Reviews of Dreams Sapphire Resort & Spa - All Inclusive

5 out of 5
Dreams Sapphire Resort & Spa - All Inclusive
Super Manzana 11, Manzana 9, Lote 10, Puerto Morelos, QROO

Reviews

8.0

Very Good

Rating 10 - Excellent. 458 out of 1001 reviews" "
Rating 8 - Good. 250 out of 1001 reviews" "
Rating 6 - Okay. 137 out of 1001 reviews" "
Rating 4 - Poor. 59 out of 1001 reviews" "
Rating 2 - Terrible. 97 out of 1001 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Quinteschia Michele

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I like the quiet time, the ocean, lastly, the all inclusiveness! I did not like asking for a ride and they were not available.
Stayed 4 nights in May 2024
Response from E-Concierge on May 21, 2024
Dear Michele, Thanks so much for your comments here at our Expedia profile, and for visiting us in your most recent gateway to the Mexican Carribean. We will take your comments in to consideration and work in improving all the oportunities areas and offering you an amazing time with us . We look forward receiving you soon. Best regards

10/10 Excellent

Sarah Oare

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the resort I came solo and felt safe, like i absolutely love this space the environment, customer service is top tier I would definitely come back with my family.
Stayed 2 nights in May 2024
Response from E-Concierge on May 21, 2024
Dear guest,Thanks so much for your great comments, and for choosing us as your home in the mexican caribbean, we are so delighted to hear that you had such an amazing time with us, we would love to receive you back again with youir family and offert all of you a whole experience of enjoyment and fun. Mariana Espinosa

6/10 Okay

Beshoy

Traveled with family
Liked: Cleanliness, amenities
No elevators and staff were stressed and overworked.
Stayed 4 nights in May 2024
Response from E-Concierge on May 21, 2024
Dear guest, Thank so much for your recent visit to Dreams Sapphire, we appreciatte the time and dedication to share your perception with us. Well take your comments and work in our oportunitu areas to improve our service for you. We look forward receive you soon in a new chance to give you a great and memorable time. Best regards Mariana Espinosa

10/10 Excellent

Chloe

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super beautiful and family friendly
Stayed 2 nights in May 2024
Response from Social Media Coordinator on May 21, 2024
Dear Chloe, We appreciate your kind comments here at our Expedia profile, we love to hear that you had a great time staying with us here at Dreams Sapphire, we look forward to receive you soon again. Receive our best regards Mariana Espinosa

10/10 Excellent

Jordan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay here. Staff provided excellent customer service, the food and drinks were great! Would definitely come back!
Stayed 4 nights in May 2024
Response from E-Concierge on May 21, 2024
Dear guest Jordan, We are so pleased to know that you had and amazing time staying with us, we appreciatte your dedication to share your review with us, we will be sharing ypur great comments with our managment team , and we would be so pleased to received you soon in another time of enjoyment. Reeceive our best regards

8/10 Good

Lorinda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is older however, the staff make the experience exceptional. I have been to this property 9 times over the last 6 years. I hope the same great service will continue now that the World of Hyatt has purchased the property however, it seems to have the same excellent service.
Stayed 3 nights in May 2024
Response from E-Concierge on May 15, 2024
Dear guest,We are very grateful for your recent visit and are pleased to hear that your experience was a very pleasant one, so we thank you for sharing your review and your valuable comments with us here on Expedia. We look forward to having you back and providing you with the memorable stay you deserve. Best regards,Mariana Espinosa

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024
Response from E-Concierge on May 15, 2024
Dear guest,We are very grateful for your recent visit and are pleased to hear that your experience was a very pleasant one, so we thank you for sharing your rating with us here on Expedia. We look forward to having you back and providing you with the memorable stay you deserve. Best regards,Mariana Espinosa

10/10 Excellent

Nathalia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from E-Concierge on May 15, 2024
Estimado huésped,Agradecemos mucho su reciente visita y nos complace saber que su experiencia fue muy grata, es por ello que le agradecemos el compartir su calificación con nosotros aquí en Expedia Esperamos tenerle de vuelta y proporcionarle la memorable estancia que se merece. Reciba un cordial saludo,Mariana Espinosa E-Concierge

4/10 Poor

Aaron A

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No reason to upgrade to prefer side. Zero real benefits. Concierge service Should provide some additional options instead of just saying no. The staff were very friendly and helpful throughout our stay. The building is currently being upgraded, and some new additions are being built. Up when you’re paying for that sort of class thing shouldn’t be as worn out.
Stayed 14 nights in Apr 2024
Response from E-Concierge on May 13, 2024
We would like to express our sincere appreciation for choosing us as your host for your most recent vacation experience and for taking the time to share your comments with us here at our Expedia profileWe would like to express our sincere apologies for the inconvenient situation that seem to marred your perfect stay, please know that your feedback helped us a lot to improve our guests experience, and we will make sure that we will keep working hard to keep offering you the best quality and standards. Please be assured that your feedback is really important to us, your comments will be shared with our management team, and we will take improvement measures to keep creating a wonderful experience for you. We look forward to receiving you back again with us.Sincerely,Mariana Espinosa

10/10 Excellent

Latisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from E-Concierge on May 13, 2024
Dear Guest,We are glad to know that your overall experience was truly positive and that you were able to enjoy many aspects, our service, our beautiful resort and our tasty culinary optionsYour rating is really important to us and we will take into consideration to keep creating a wonderful experience for you. Once again thanks for ypur feedback. Sincerely,Mariana Espinosa

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from E-concierge on May 2, 2024
Dear Guest, Thank you for taking the time to write and share your experience with us here at Dreams Sapphire Resort & Spa. We sincerely appreciate your feedback and are delighted that you enjoyed all the details we're proud to offer our guests, We look forward to welcoming you home in the near future and keep creating an amazing time for you. Sending my best regards, Mariana Espinosa

8/10 Good

Adam Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from E-concierge on May 2, 2024
Dear Guest, Thank you for taking the time to write and share your experience with us here at Dreams Sapphire Resort & Spa. We sincerely appreciate your raiting here at Expedia and we are delighted that you enjoyed all the details we're proud to offer our guests. We look forward to receiving you back again with us. Please do not hesitate to contact me for your next trip for helping you arrange your perfect stay.Sincerely,Mariana Espinosa

10/10 Excellent

Celena

Liked: Cleanliness, staff & service, property conditions & facilities
Great resort!
Stayed 4 nights in Apr 2024
Response from E-concierge on May 2, 2024
Dear Guest,We are glad to know that your overall experience was really positive and that you were able to enjoy many aspects of our service, entertainment activities and confort from our beautiful resort and our tasty culinary optionsPlease be assured that your feedback is really important to us. We look forward to receiving you back again in a new chance to create a memorable time for you. Please do not hesitate to contact me for your next trip for helping you arrange your perfect stay.Sincerely,Mariana EspinosaE-concierge

10/10 Excellent

Priya, Fresh Meadows

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely love this resort! This is my 2nd time here and I plan on coming back in the future. The entire experience was amazing! The staff was very friendly and accommodating.
Stayed 4 nights in Apr 2024
Response from E-concierge on Apr 30, 2024
Dear Guest,We are glad to know that you overall experience was really positive and that you were able to enjoy many aspects of our service and our beautiful resort. It would be a pleasure to assist you with any details for your next stay.Once again thanks for your valuable comments here at Expedia, we look forward to receiving you back again with us.Sincerly,Mariana Espinosa

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
The pool, staff and food were amazing!
Stayed 5 nights in Apr 2024
Response from E-concierge on Apr 30, 2024
Dear guest, Thank you so much for taking the time to write and share your experience here with us at Dreams Sapphire Resort & Spa. We sincerely appreciate your feedback, we are delighted that youve enjoyed all the details we take pride in offering our guests. As our regular webeen happy to share your lovely remarks to our team who takes so much pride in ensuring that al lof our guests only receive the very best service. We look forward to having the pleasure of having you back home in the near future.

8/10 Good

Melanie

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very accommodating
Stayed 4 nights in Apr 2024
Response from E-concierge on Apr 30, 2024
Dear guest, Thank you so much for visiting us and for the dedication given to share your comments with us here at our Expedia profileWe are glad to know that your overall experience was positive and that you were able to enjoy many aspects of our service and our beautiful resort during your stay. We appreciate your gracious comments shared with us and we would be so pleased to welcome you again and offer you a new memorable experience. Looking forward to receiving you back again here at your Mexican Caribbean home. Best regards.

10/10 Excellent

Marty, Charlotte

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort property is beautiful. The staff is very friendly and helpful. We enjoyed our stay and would love to visit again.
Stayed 3 nights in Apr 2024

10/10 Excellent

Bikram

Stayed 5 nights in Apr 2024
Response from E-Concierge on May 18, 2024
Dear guest, Thank you so much for visiting us at Dreams Sapphire Resort & Spa and for the dedication given to share your raiting with us here at Expedia. We are so glad to know that you enjoy from our confort and great service. We will keep our efforts on offering and improving our quality service for you. Please know that we would be so pleased to welcome you again and offer you a new memorable experience. Looking forward to receiving you back again here at your Mexican Caribbean home. Best regards. Mariana Espinosa

10/10 Excellent

sabir

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good place.
Stayed 5 nights in Apr 2024
Response from E-Concierge on Apr 26, 2024
Thank you so much visiting us and for sharing your feedback here with us here at our Expedia profile.We are glad to know that your overall experience was positive and that you were able to enjoy many aspects of our service and our beautiful resort during your stay. Please know we would be so pleased to welcome you again and offer you a new memorable experience. Looking forward to receiving you back again here at your Mexican Caribbean home. Best regards. Mariana Espinosa

4/10 Poor

Melissa

Traveled with family and small children
Liked: Staff & service
If you want to get married this is the place the wedding coordinator was awesome and that’s it , night life dies out quick there and the adult pool is too quiet
Stayed 6 nights in Apr 2024
Response from E-concierge on Apr 27, 2024
Dear Guest,Thank you for choosing us for your beautiful love celebration, we are so pleased to hear that your overall experience was very positive and that you enjoyed many aspects of our service and our beautiful resort.We would be happy to assist you with any details for your next stay and look forward to having you back for more beautiful and important celebrations. Please be assured that your feedback is very important to us and your comments will be shared with our wedding management and our remarkable wedding coordinator team. Thank you again for your valuable comments here at Expedia, we look forward to welcoming you again.Mariana Espinosa

2/10 Terrible

Tiffany Gabriella

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worse resort I’ve ever stand on in over 14 countries I’ve been to. I’ve stayed in Mexico twice and this was by far the worse. The trip was bad but the resort made it horrendous. I paid an extra $300 for a “preferred” room DONT DO IT. It literally means anything, doesn’t give you any faster service, doesn’t give you special treatment it’s literally just access to a pool that closes at 5pm. Are room was the furthest from everything pool, lobby, any activities so the constant walking with N O accessible golf carts was frustrating. For starters my room had NO towels, the ac filter must never be cleaned because the whole stay we stayed with the room feeling humid and just dampened from the sheets to the comforters. We were supposed to get a bottle of liquor for paying “preferred” never did. The room lacked cleanliness the shower literally reeked like a sewage pipe was permeating throughout every shower was atrocious due to that smell. Even though they “fixed” it on day 3 might I add the smell did not go away. The mildew and moldy feeling made the room so uncomfortable. Let’s not forget their version of “cleaning” was a joke they NEVER changed our sheets. We knew from literally seeing a bug we killed flipped over on the opposite side from the sheets. Floor never swept or mopped it was such an uncomfortable experience. Then to get anything cold? Felt like mission IMPOSSIBLE! Everything in the fridge was sweating, nothing I have to say more but I’m out of characters.
Stayed 5 nights in Apr 2024
Response from E-Concierge on Apr 26, 2024
We would like to express our sincere appreciation for choosing us as your host for your recent vacation experience and for taking the time to share your comments with us here on our Expedia profile.We sincerely apologize for the inconvenience that seems to have marred your perfect stay, please know that your feedback has help us greatly to improve our guest experience, and we will ensure that we continue to work hard to provide you with the best quality and standards. Please be assured that your feedback is very important to us, your comments will be shared with our management team and we will take improvement measures to continue creating a wonderful experience for you. Once again, thank you for your valuable comments here at Expedia and we look forward to welcoming you back soon.Sincerely,Mariana Espinosa

8/10 Good

MOHAMED WAFAA

Traveled with partner
Liked: Cleanliness, staff & service
Facility is old
Stayed 7 nights in Apr 2024
Response from E-Concierge on Apr 24, 2024
Dear guest, Its our most pleasure to to learn that your stay was a wonderful time, one while you were satisfied with our service and facilities, thank you for choosing us for your recent stay. We appreciate your kind evaluation as it shows our consistency in mantain our Dreams Sapphire brand standars. We would be so pleased to welcome you again and offer you a new memorable experience.Best regards Mariana Espinosa

8/10 Good

Asha Sairah

Traveled with group
Liked: Cleanliness, staff & service, amenities
Spa was good, food was meh, scam for unlimited vacation club was annoying, pool needed to be cleaned, alcohol was AWFUL - clearly refilled bottles with what basically amounted to rubbing alcohol
Stayed 4 nights in Apr 2024
Response from E-concierge on Apr 23, 2024
Dear Guest, We would like to thank you for choosing Dreams Sapphire as your host for your recent vacation experience and for taking the time to share your feedback with us here on our Expedia profile.We are very happy to know that you enjoyed our spa and we are very sorry to know that your personal perception of the quality of our services is perceived in this way.At Dreams Sapphire, we work daily to provide you with the highest quality standards in our services and amenities.But be assured that we will continue to work hard to improve the details you mention to continue to offer you the best quality and standards.We would love to have you stay with us again, in a new opportunity to give you the excellent experience you deserve.Sincerely.Mariana Espinosa

8/10 Good

Michael

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice I did not care for room as it was missing an irony board, no wash cloth I had to keep calling the front desk the phone also was not the best had a lot of static. I had to pay for early check in which was $100 more.
Stayed 2 nights in Apr 2024
Response from E-concierge on Apr 23, 2024
Dear Michael, We would like to express our sincere appreciation for choosing Dreams Sapphire as your host for your most recent vacation experience and for taking the time to share your comments with us here at our Expedia profileWe would like to express our sincere apologies for the inconvenient situations during your stay, please know that your feedback help us a lot to improve our guests experience and that these situation do not reflect of our brand experience, and make sure that we would keep working hard on improving the details you mention in order to keep offering you the best quality and standards. Looking forward to receiving you back again, in a new opportunity to give you the excellent experience that you deserve. Best regards. Mariana Espinosa

6/10 Okay

Laura Maxine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff and facilities were nice. Food was terrible and we tried all the options. The main pool had a loud, spring break vibe with music, games, loud guests, etc. If you’re looking to relax be sure to book a preferred status so you can use the adults only pool.
Stayed 3 nights in Apr 2024
Response from E-concierge on Apr 23, 2024
Dear Guest ,We would like to express our sincere appreciation for choosing Dreams Sapphire as your host for your most recent vacation experience and for taking the time to share your comments with us here at our Expedia profilePlease be assured that your feedback is really important to us, your comments will be shared with our management team, and we will take improvement measures to keep creating a wonderful experience for you. Once again thanks for your valueble comment us, we look forward to receive you back again with us.Sincerely,Mariana EspinosaE-concierge

2/10 Terrible

Sigrid

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The landscaping of the property was serene. With that being said I was disappointed with the lack of service as it related to the following: the day I arrived there was a heavy thunderstorm and the front desk did not offer me and my group a ride to our room which was a quarter mile away. Our building was difficult to locate in the heavy rain and each employee we came in contact with did not speak english and could not assist. Secondly, the refrigerator in out room was broken, the iron was broken and the safe did not work. The building our rooms were in were outdated. The booking of dinner reservations at the resort was complicated for no apparent reason. Overall, the customer service component of this resort was lacking to say the least. Less emphasis on appearance and take more time to adhere to the needs of your patrons to ensure positive reviews in the future. Maybe i’ll read about it because I wont be back.
Stayed 3 nights in Apr 2024
Response from E-concierge on Apr 15, 2024
Dear guest, Thank you very much in advance for your kind comments, I am very sorry to hear that your first impression of our hotel did not meet the standards that characterize our brand and that the weather conditions contributed to this perception. Our service is usually distinguished by the high quality and warmth of our staff, but I understand that all these unusual events have marred your stay, so please allow us to give you a second opportunity to impress you and it will be a pleasure for me to personally arrange for your return visit. Please do not hesitate to contact me via email or phone and I will be more than happy to help you organize and plan your stay according to the level of expectation and quality that you deserve. Receive our best regards Mariana Espinosa

10/10 Excellent

Sara Melissa

Traveled with group
Liked: Cleanliness, staff & service, amenities
This resort never disappoints us. The food is superb at every restaurant. The service is amazing, especially at the buffet for breakfast and lunch with Mardo and Archie. I highly recommend the resort. The only thing I did not like was the addition of the day beds by the pool area. It made it look messy, cluttered and less luxurious than what I remember without them. I would remove these. Similarily, the pool area has become very congested with loungers and the lounge pads need to be replaced.
Stayed 4 nights in Apr 2024
Response from E-concierge on Apr 13, 2024
Dear Melisa,We would like to express our sincere appreciation for choosing Dreams Sapphire as your host for your recent vacation experience and for sharing your valuable comments with us here on our Expedia profile.We are so pleased to hear that you had a truly enjoyable time with your entire family and that our team made you feel pampered and cared for, please know that we appreciate your gracious comments as they are a valuable contribution to keep improving our brand experience and will be passed on to our management team, We look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that's the hallmark of our brand and resort. Best regards Mariana Espinosa

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 5 nights in Apr 2024
Response from E-Concierge on Apr 8, 2024
Dear Guest, We are delighted to hear that we met your expectations and that you had an enjoyable stay. At Dreams Sapphire Resort & Spa, service is our passion and the comfort of our guests is our priority; therefore, we are glad to know that you had a spectacular time with us and enjoyed our great culinary offerings. We look forward to welcoming you back soon for another remarkable and enjoyable time. Best regards, Mariana Espinosa

8/10 Good

RENE, ROMA

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
Its a great hotel on te lower part of the tops resorts. Vip status was very honored and was great. The staff is always kind and useful for all amenities and activities. Restaurants are great, and the oriental and french ones are superb! They are not that big so expect a bit of waiting because there are no reservations
Stayed 6 nights in Mar 2024
Response from E-concierge on Apr 2, 2024
Dear Guest, We are delighted to know that we met your expectations and that you had a pleasant stay with us, at Dreams Sapphire Resort & Spa service is our passion and the comfort of our guests is our priority; therefore we are happy to know that the staff provided you with exceptional service and that all our colleagues were extremely helpful and friendly and made your stay unforgettable. We are very pleased to know that you enjoyed the delicious Himitsu and Bordeaux specialities, we will be happy to share your excellent comments with our management and look forward to welcoming you back soon for another remarkable and enjoyable time. Mariana Espinosa

8/10 Good

Katerina, Holmes

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attentive staff, great location and beautiful surroundings were great. Food and choice of restaurants could use some improvement.
Stayed 6 nights in Mar 2024
Response from E-concierge on Apr 1, 2024
Dear Guest,It was a pleasure to welcome you, we appreciate your preference during your recent visit to Dreams Sapphire Resort & Spa, thank you for the review you kindly shared with us here at Expedia. We appreciate the time you took to share your remarks and suggestions, please know that your valuable comments are of great value to us and encourage us to improve your experience. We strive to offer the best offer and quality of dining to our visitors.Thank you again for your visit and your detailed feedback, we look forward to welcoming you again for another unique and memorable experience.Mariana Espinosa

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from E-concierge on Apr 1, 2024
Dear Guest,It was a pleasure to welcome you and we appreciate your preference during your recent visit to Dreams Sapphire Resort & Spa.It will always be our primary goal to make sure that all of our guests have a great experience while staying with us. We appreciate the time you have taken to share your review here on our Expedia platform as it helps us to continue to strive for excellence for you. It will be a pleasure to welcome you back to your home in the Mexican Caribbean and provide you with another unique and memorable experience. Mariana Espinosa

6/10 Okay

Bahtiyor, plainfield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from E-Concierge on Apr 23, 2024
Dear Guest,We are very grateful for your recent visit to Dreams Sapphire Resort & Spa and for the kind review you have kindly shared with us through our Expedia profile.We are very happy to know that you enjoyed your stay with us, we appreciate your rating and you can count on us to continue working on our areas of opportunity in which we will undoubtedly continue to work in search of offering you the best possible experience at all times. We can't wait to welcome you back and provide you with another memorable experience.Sincerely,Mariana Espinosa

6/10 Okay

Melanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was very mediocre at best; disappointing for a 5 star resort. Staff was friendly and helpful. Property was well kept and the room was clean.
Stayed 4 nights in Mar 2024
Response from E-concierge on Apr 1, 2024
Dear Guest,It was a pleasure to welcome you and we appreciate your preference during your recent visit to Dreams Sapphire Resort & Spa.We appreciate the time you took to share your review here on our Expedia profile and please accept our sincere apologies for the inconvinients that seem to happen during your stay, we strive to offer the best offer and quality of dinning to our visistors, we are so sorry didn't fulfill your expectations, please know that your valuable comments are of great value to us and encourage us to improve your experience. Once again thanks for your visit and your detailed feedback to us, we look forward to welcoming you back for another unique and memorable experience.Mariana Espinosa

6/10 Okay

Deniz

Traveled with family
It was ok at best. Resort isn’t in top shape. Limited food options. When you actually were able to eat somewhere, the food is below average at best. Good luck getting seats by the pool, everyone wakes up early and outs their personal stuff on chairs to reserve. This is not a 4 star resort. I’ve stayed at Dreams resorts before and this by far is the worst of all of them.
Stayed 4 nights in Mar 2024
Response from E-concierge on Mar 29, 2024
Dear Deniz, From all the team, thank you for your recent visit and for sharing your experience here with our Expedia community and us. We were are so pleased to received you at the Mexican Caribbean, we will be sharing your kind comments with our great collegues and our management team, and kee working in improving our amazing quality in the way to offer you a truly remarkable time.We would be so enchanted to receive a future occasion and provide you with the exceptional standards and service that characterizes our brand and resort Receive our best regards, Mariana Espinosa

10/10 Excellent

Deep

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from E-concierge on Mar 28, 2024
Dear Guest, We would like to thank you for choosing Dreams Sapphire Resort & Spa during your recent visit to our beautiful beach destination. It was a pleasure to have you during these days and we truly appreciate you taking the time to share your experience with us here on Expedia. Your comments have motivated us to continue creating exclusive and unique experiences and we would be delighted to have you back soon here at Dreams Sapphire, your home in the Mexican Caribbean.Warm regards. Mariana Espinosa

10/10 Excellent

ISMAEL

Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness and the food was Really Good!!! 👍
Stayed 2 nights in Mar 2024
Response from E-concierge on Mar 27, 2024
Dear Guest,Thank you for taking the time to share your experience with us, we strive to provide our guests with an exceptional and memorable experience; therefore, I am glad to know that you had a great experience while staying with us. Thank you for taking the time to share your review here on our Expedia profile.We look forward to having the pleasure of welcoming you back for your next trip.Warm regards.Mariana Espinosa

10/10 Excellent

jamika

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was just what I needed for vacation.
Stayed 3 nights in Mar 2024
Response from E-Concierge on Mar 25, 2024
Dear Jamika, Its our most pleasure to learn that your stay was a wonderful one, while you were impressed with our service and facilities. We appreciate your gracious comments as it shows our consitency in mantain the Dreams Resorts brand standars. Your feedback has been shared to the team as a motivation to keep up our work . We look forward receiving you back soon. Mariana Espinosa

2/10 Terrible

kenneth

Traveled with family
Disliked: Cleanliness, staff & service
The worst trip we have ever been on.
Stayed 7 nights in Mar 2024
Response from E-Concierge on Mar 25, 2024
Dear guest, We appreciate the time that you have invested in writing an overview of your stay with us. All the comments from our guests are really important for us since feedback is always taken into consideration to improve and being able to offer our guest remarkable experiences.We would kindly like to ask you if you could please contact us via mail to provide us more detailed information from your stay . We look forward read from you. Mariana Espinosa

8/10 Good

Jodi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Alexis Gonzales on Mar 21, 2024
We would like to thank you for choosing Dreams Sapphire Resort & Spa during your recent visit to our beautiful beach destination. It was a pleasure to have you during those days and we truly appreciate you taking the time to share your experience with us here at Expedia. Your comments have motivated us to continue creating exclusive and unique experiences and we look forward to welcoming you back to Dreams Sapphire, your home in the Mexican Caribbean. Social Media Coordinator

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent and so was the property.
Stayed 4 nights in Mar 2024
Response from E-concierge on Mar 16, 2024
Dear Jason,It was a pleasure to welcome you and we appreciate your preference during your recent visit to Dreams Sapphire Resort & Spa, as well as for giving us a rate here on our Expedia profile. We are very happy to hear that you enjoyed our friendly hospitality and amenities.And we would be honored to welcome you back for another enjoyable stay.Regards,Mariana Espinosa

8/10 Good

Cynthia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort, small but so much that it feels crowded . Great staff, great service, great food. If I had anything to say negatively would be that night life ends at 11. But that’s it. Loved our time there.
Stayed 7 nights in Mar 2024
Response from Social Media Coordinator on Mar 12, 2024
Dear Guest,It was a pleasure to welcome you, we appreciate your preference during your recent visit to Dreams Sapphire Resort & Spa, thanks so much for the review that you kindly shared with us and our Expedia community.We are thrilled to know that you enjoyed our beautiful space surrounded by nature and the clear and beautiful beach, as well as our kind hospitality and amenities. We will be sharing your positive comments and your attention points with our team. We would be so honored to welcome you on your next visit and continue to serve you with our excellence service. Our best regards. Alexis Gonzales

10/10 Excellent

Percy

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Response from Social Media Coordinator on Mar 12, 2024
Dear GuestWe would like to thank you for choosing the hospitality of Dreams Sapphire Resort & Spa and for taking the time to rate our resort here at ExpediaWe are so thriled to read that you had a great time with us. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand.Regards,Alexis Gonzalez

10/10 Excellent

Cudberto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well designed and staff very helpful and friendly. Especially the breakfast staff at the buffet. Ale Mendez was very accommodating to our needs. The accommodations for the wedding were excellent.
Stayed 3 nights in Feb 2024
Response from Social Media Coordinator on Mar 12, 2024
Dear Guest,We thank you for choosing the hospitality of Dreams Sapphire Resort & Spa and for taking the time to write a review about your recent experience here at Expedia. I'm pleased to read that you had a great time here at such a lovely wedding. It was so rewarding to get to know that your overall experience was positive and that you were able to enjoy our beautiful location and our excellent service. We sincerely look forward to welcome you back on a future occasion and providing you with the exceptional quality and service that you already experienced. Regards.Alexis Gonzales

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Social Media Coordinator on Mar 4, 2024
Dear Lisa,We would like to express our sincere appreciation for choosing Dreams Sapphire Resort & Spa to host you during your last trip to the beautiful beaches of the Mexican Caribbean and for taking the time to give us a rating here on Expedia.We are so glad you enjoyed your stay with us and we look forward to welcoming you again on your next visit.Best regards. Alexis Gonzalez

6/10 Okay

Rafaelina

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Almost everything in this hotel is average. It is important to mentioned that the hotel is under construction at the moment. The front desk lied about the very obvious construction and the noice around pool and dinning areas. The front desk was very unapologetic about it and decided to ignore my complaints about the very loud construction noice. However, most of the waiters were very friendly and humble. The entertainment was also very good and the spa experience was excellent.
Stayed 3 nights in Feb 2024
Response from Social Media Coordinator on Mar 4, 2024
Dear Guest,We would like to express our sincere thanks for choosing us to host you during your last trip to the beautiful beaches of the Mexican Caribbean and for taking the time to share these lines here on Expedia.We appreciate your detailed explanation about the points that did not meet your satisfaction during your stay. We would like to make it clear that what happened does not represent our usual brand experience and guest treatment.We apologize again for the misunderstanding this seems to have generated and we invite you to visit us again so you can enjoy our excellent service from our colleagues once again.Best regardsAlexis Gonzalez

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Social Media Coordinator on Mar 23, 2024
Dear Guest,Thank you very much to visit Dreams Sapphire Resort & Spa and for sharing your 5 out of 5 on Expedia, we truly appreciate.Dreams Sapphire Team looks forward to welcome you back in the near future.Alexis Gonzalez

10/10 Excellent

safar

Stayed 4 nights in Feb 2024
Response from E-Concierge on Mar 22, 2024
Dear guest, It was a pleasure to welcome you and we appreciate your preference during your recent visit to Dreams Sapphire Resort & Spa as well as the great rate that you have given us through our Expedia profile. We are very happy to know that you enjoyed our beautiful space surrounded by nature and the clear and beautiful beach, as well as our kind hospitality and amenities. We would be so honored to welcome you on your next visit and to continue to serve you with our high-quality service Regards, Mariana Espinosa

10/10 Excellent

Kishen Das Kondabagilu

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful resort for families with or without kids. Lot of sport amenities and 4-5 dining options. Make sure to carry a formal dress, as the Italian restaurant requires it. Very helpful staff. Free rides available for Playa Del Carmen.
Stayed 5 nights in Feb 2024
Response from Social Media Coordinator on Feb 23, 2024
Dear Guest,Thank you for choosing Dreams Sapphire Resort & Spa and for sharing your comments on Expedia, we truly appreciate.We are delighted to hear that you enjoyed your stay with us, in particular with our dining options and our friendly colleagues.Dreams Sapphire Team looks forward to welcome you back in the near future.Alexis Gonzalez

10/10 Excellent

Vijay

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exallant service.Only problem was mosquitoes
Stayed 14 nights in Feb 2024
Response from Social Media Coordinator on Feb 19, 2024
Dear Guest,Thank you very much to visit Dreams Sapphire Resort & Spa and for sharing your comments on Expedia.We are glad to hear that you had a great time enjoying our professional and helpful colleagues. We will share your comments with Management.We hope to welcome you back in the near future.Alexis Gonzalez

10/10 Excellent

Devraj

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 7 nights in Feb 2024
Response from Social Media Coordinator on Feb 16, 2024
Dear Guest,Thank you for choosing Dreams Sapphire Resort & Spa and for your 5 out of 5 on Expedia.We are glad to know that you had a excellent stay. We will share your 5 rating with the Operations Committee.Dreams Sapphire Team looks forward to welcome you back.Alexis Gonzalez