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Dreams Sapphire Resort & Spa - All Inclusive
5.0 star property

Luxury resort on the beach, with 3 outdoor swimming pools

Choose dates to view prices

your current months are May, 2024 and June, 2024.
May 2024
June 2024

Dreams Sapphire Resort & Spa - All Inclusive

Photo gallery for Dreams Sapphire Resort & Spa - All Inclusive

Terrace/patio
View from room
Premium bedding, down comforters, free minibar, in-room safe
Restaurant
Boating

Overview of Dreams Sapphire Resort & Spa - All Inclusive

VIP Access
Reviews
8.0

Very good

Popular amenities

  • PoolPoolPool
  • Pet friendlyPet friendlyPet friendly
  • Breakfast includedBreakfast includedBreakfast included
  • SpaSpaSpa
  • RestaurantRestaurantRestaurant
  • BarBarBar

Check out the area

Map
Super Manzana 11, Manzana 9, Lote 10, Puerto Morelos, QROO, 77580
  • Popular LocationPuerto Morelos Beach13 min walk
  • Popular LocationPuerto Morelos Town Square8 min drive
  • Popular LocationOjo de Agua Beach11 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)21 min drive
Our Silver, Gold and Platinum members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks
Platinum tier member
Room upgrades when available, plus Silver perks
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Room options

View all photos for Preferred Club Master Suite Beach Front Swim Out King

Preferred Club Master Suite Beach Front Swim Out King | Premium bedding, down comforters, free minibar, in-room safe

Preferred Club Master Suite Beach Front Swim Out King

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
  • 1040 sq ft
  • Beach view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Preferred Club Premium Junior Suite Swim-Out Ocean Front King

Terrace/patio

Preferred Club Premium Junior Suite Swim-Out Ocean Front King

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Free minibar items
LED TV
Pillow menu
Ceiling fan
Separate bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Master Suite Ocean Front King

Preferred Club Master Suite Ocean Front King | Premium bedding, down comforters, free minibar, in-room safe

Preferred Club Master Suite Ocean Front King

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
  • 1040 sq ft
  • Ocean view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Preferred Club Junior Suite Beach Front Swim Out Double

Premium bedding, down comforters, free minibar, in-room safe

Preferred Club Junior Suite Beach Front Swim Out Double

Highlights

Balcony
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
Pillow menu
  • 520 sq ft
  • Beach view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Beach Front Swim Out King

Premium bedding, down comforters, free minibar, in-room safe

Preferred Club Junior Suite Beach Front Swim Out King

Highlights

Balcony
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
Pillow menu
  • 534 sq ft
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Family Junior Suite Tropical View

Premium bedding, down comforters, free minibar, in-room safe

Preferred Club Family Junior Suite Tropical View

Highlights

Balcony
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
Pillow menu
  • 1040 sq ft
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Family Junior Suite Tropical View

Premium bedding, down comforters, free minibar, in-room safe

Family Junior Suite Tropical View

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
Pillow menu
Ceiling fan
  • 1040 sq ft
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Preferred Club Junior Suite Ocean Front Double

Premium bedding, down comforters, free minibar, in-room safe

Preferred Club Junior Suite Ocean Front Double

Highlights

Balcony
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
Pillow menu
  • 520 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Governor Suite

Preferred Club Governor Suite | Premium bedding, down comforters, free minibar, in-room safe

Preferred Club Governor Suite

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
  • 990 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Double Beds (Deluxe)

Premium bedding, down comforters, free minibar, in-room safe

Junior Suite, 2 Double Beds (Deluxe)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
Pillow menu
Blackout drapes/curtains
  • 520 sq ft
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Ocean Front King

Premium bedding, down comforters, free minibar, in-room safe

Preferred Club Junior Suite Ocean Front King

Highlights

Balcony
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
Pillow menu
  • 520 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Tropical View King

Premium bedding, down comforters, free minibar, in-room safe

Preferred Club Junior Suite Tropical View King

Highlights

Balcony
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
Pillow menu
  • 520 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Junior Suite Tropical View Double

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Junior Suite Tropical View Double

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
Pillow menu
Ceiling fan
  • 520 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Premium Junior Suite Ocean Front King

Terrace/patio

Preferred Club Premium Junior Suite Ocean Front King

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Free minibar items
LED TV
Pillow menu
Ceiling fan
Separate bedroom
  • 520 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Deluxe)

Premium bedding, down comforters, free minibar, in-room safe

Junior Suite, 1 King Bed (Deluxe)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
Pillow menu
Blackout drapes/curtains
  • 520 sq ft
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Premium Master Suite Ocean Front

Terrace/patio

Preferred Club Premium Master Suite Ocean Front

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Free minibar items
LED TV
Pillow menu
Ceiling fan
Separate bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Premium Two Storey Villa

Preferred Club Premium Two Storey Villa | Premium bedding, down comforters, free minibar, in-room safe

Preferred Club Premium Two Storey Villa

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Free minibar items
LED TV
Pillow menu
Ceiling fan
Separate bedroom
  • Sleeps 6
  • 1 King Bed

View all photos for Preferred Club Premium Junior Suite Ocean Front Double

Terrace/patio

Preferred Club Premium Junior Suite Ocean Front Double

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Pillow menu
Blackout drapes/curtains
Ceiling fan
Down duvet
  • Sleeps 3
  • 2 Double Beds

View all photos for Deal of the Day Preferred

Premium bedding, down comforters, free minibar, in-room safe

Deal of the Day Preferred

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
Pillow menu
Blackout drapes/curtains
  • 520 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Preferred Club Junior Suite Tropical View Double

Premium bedding, down comforters, free minibar, in-room safe

Preferred Club Junior Suite Tropical View Double

Highlights

Balcony
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
Pillow menu
  • 520 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Premium Master Suite Ocean Front Swim-Out

Terrace/patio

Preferred Club Premium Master Suite Ocean Front Swim-Out

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Pillow menu
Blackout drapes/curtains
Ceiling fan
Down duvet
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Junior Suite Tropical View King

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Junior Suite Tropical View King

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
Pillow menu
Ceiling fan
  • 520 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Premium Junior Suite Swim-Out Ocean Front Double

Terrace/patio

Preferred Club Premium Junior Suite Swim-Out Ocean Front Double

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Pillow menu
Blackout drapes/curtains
Ceiling fan
Down duvet
  • Sleeps 3
  • 2 Double Beds

View all photos for Deal of the Day

Premium bedding, down comforters, free minibar, in-room safe

Deal of the Day

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
Pillow menu
Blackout drapes/curtains
  • 520 sq ft
  • Sleeps 4
  • 2 Twin Beds

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About the neighborhood

Puerto Morelos

Located in Puerto Morelos, Dreams Sapphire Resort & Spa - All Inclusive is on the beach. Moon Palace Golf Club and Riviera Cancun Golf Resort are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Puerto Morelos Beach and Maroma Beach. Traveling with kids? Consider Ventura Park Cancun, or check out an event or a game at El Rey Polo Country Club. Discover the area's water adventures with scuba diving and snorkeling nearby, or enjoy the great outdoors with hiking/biking trails and skydiving.
Visit our Puerto Morelos travel guideOpens in a new window
View more Resorts in Puerto MorelosOpens in a new window

What's nearby

  • Puerto Morelos Beach - 13 min walk
  • Crococun Zoo - 3 min drive
  • Puerto Morelos Town Square - 8 min drive
  • Puerto Morelos Reef - 8 min drive
  • Ojo de Agua Beach - 11 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

  • Portofino - 14 min walk
  • The Kitchen Table - 9 min walk
  • The Reef - 4 min walk
  • Fresca Bar - 9 min walk
  • La Petit Creperie - 7 min walk

About this property

Dreams Sapphire Resort & Spa - All Inclusive

Luxury all-inclusive resort on the waterfront
At Dreams Sapphire Resort & Spa - All Inclusive, you can look forward to a free breakfast buffet, free water park access, and 2 poolside bars. With a white sand beach, beach massages, and kayaking, this resort is the perfect place to soak up some sun. Treat yourself to hydrotherapy, a deep-tissue massage, or a manicure/pedicure at Dreams Spa by Pevonia, the onsite spa. Be sure to enjoy a meal at any of the 7 on-site restaurants. The gym offers fitness classes and Pilates classes; other things to do include basketball, volleyball, and archery. Stay connected with free in-room WiFi, with speed of 50+ Mbps, and guests can find other amenities such as a swim-up bar and a terrace.
Other perks at this resort include:
  • 3 outdoor pools and a children's pool, with a waterslide, sun loungers, and pool umbrellas
  • Free bicycle rentals, 2 outdoor tennis courts, and babysitting (surcharge)
  • ATM/banking services, beach towels, and a foosball table
  • A gift shop, multilingual staff, and wedding services
  • Guest reviews speak well of the family-friendly amenities, breakfast, and pool
Room features
All 488 rooms offer comforts such as 24-hour room service and premium bedding, as well as perks like pillow menus and laptop-friendly workspaces. Guests reviews give good marks for the clean rooms at the property.
Extra conveniences in all rooms include:
  • Free toiletries and hair dryers
  • 50-inch LED TVs with cable channels
  • Balconies, childcare services, and ceiling fans

All inclusive details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Number or type of beverages limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Snorkeling
Windsurfing

Land activities

Fitness facilities
Soccer
Tennis
Volleyball
Access to golf course
Golf green fees

Lessons/classes/games

Aerobics
Dancing
Water fitness

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 2 poolside bars
  • 6 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Air hockey
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Fitness classes
  • Foosball table
  • Free bicycle rentals
  • Free water park
  • Full-service spa
  • Games
  • Gym
  • Kayaking
  • Mini golf
  • Paddleboard
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • Water sports equipment
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Beach toys
  • Children's club
  • Children's games
  • Children's pool
  • Children's toys
  • Free water park access
  • In-room babysitting (surcharge)
  • Mini golf
  • Playground
  • Snack bar/deli
  • Stroller
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 4 meeting rooms
  • Conference center (8,295 square feet of space)

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Handrails in stairways (44 inches high)
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk (43 inches high)
  • Wheelchair-accessible restaurant

More

  • 14 buildings
  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • Built in 2001
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels

Entertainment

  • iPod dock
  • LED TV with cable channels

Food and drink

  • 24-hour room service
  • Free stocked minibar
  • Restaurant dining guides

Outdoor space

  • Balcony

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 65 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 22 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Pet fee: USD 65 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1
Guests under 16 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

All Inclusive Now Sapphire Riviera Cancun
Now Riviera Sapphire
Now Sapphire All Inclusive
Now Sapphire Cancun
Now Sapphire Cancun All Inclusive
Now Sapphire Riviera Cancun
Now Sapphire Riviera Cancun All Inclusive
Now Sapphire Riviera Cancun All Inclusive Puerto Morelos
Now Sapphire Riviera Cancun Puerto Morelos
Riviera Sapphire Cancun
Now Sapphire Riviera Cancun All Inclusive All-inclusive property

Frequently asked questions

Does Dreams Sapphire Resort & Spa - All Inclusive have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

How much does it cost to stay at Dreams Sapphire Resort & Spa - All Inclusive?

As of May 2, 2024, prices found for a 1-night stay for 2 adults at Dreams Sapphire Resort & Spa - All Inclusive on May 7, 2024 start from $417.2, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Dreams Sapphire Resort & Spa - All Inclusive pet-friendly?

Yes, this resort allows dogs (limit 1 total) with a maximum weight of up to 22 lbs per pet. There's a fee of USD 65 per pet, per night. Service animals are exempt from fees.

What time is check-in at Dreams Sapphire Resort & Spa - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Dreams Sapphire Resort & Spa - All Inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Dreams Sapphire Resort & Spa - All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include windsurfing, snorkeling, kayaking, and more.

Where is Dreams Sapphire Resort & Spa - All Inclusive located?

Nestled on the beach, this Puerto Morelos resort is within a 15-minute walk of Arrecife de Puerto Morelos National Park and Puerto Morelos Beach. Petempich Bay and Ojo de Agua Beach are also within 3 mi (5 km).

Dreams Sapphire Resort & Spa - All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 459 out of 1004 reviews" "
Rating 8 - Good. 252 out of 1004 reviews" "
Rating 6 - Okay. 136 out of 1004 reviews" "
Rating 4 - Poor. 60 out of 1004 reviews" "
Rating 2 - Terrible. 97 out of 1004 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Adam Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024

10/10 Excellent

Celena

Liked: Cleanliness, staff & service, property conditions & facilities
Great resort!
Stayed 4 nights in Apr 2024

10/10 Excellent

Priya, Fresh Meadows

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely love this resort! This is my 2nd time here and I plan on coming back in the future. The entire experience was amazing! The staff was very friendly and accommodating.
Stayed 4 nights in Apr 2024

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
The pool, staff and food were amazing!
Stayed 5 nights in Apr 2024

8/10 Good

Melanie

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very accommodating
Stayed 4 nights in Apr 2024

10/10 Excellent

sabir

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good place.
Stayed 5 nights in Apr 2024

4/10 Poor

Melissa

Traveled with family and small children
Liked: Staff & service
If you want to get married this is the place the wedding coordinator was awesome and that’s it , night life dies out quick there and the adult pool is too quiet
Stayed 6 nights in Apr 2024

2/10 Terrible

Tiffany Gabriella

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worse resort I’ve ever stand on in over 14 countries I’ve been to. I’ve stayed in Mexico twice and this was by far the worse. The trip was bad but the resort made it horrendous. I paid an extra $300 for a “preferred” room DONT DO IT. It literally means anything, doesn’t give you any faster service, doesn’t give you special treatment it’s literally just access to a pool that closes at 5pm. Are room was the furthest from everything pool, lobby, any activities so the constant walking with N O accessible golf carts was frustrating. For starters my room had NO towels, the ac filter must never be cleaned because the whole stay we stayed with the room feeling humid and just dampened from the sheets to the comforters. We were supposed to get a bottle of liquor for paying “preferred” never did. The room lacked cleanliness the shower literally reeked like a sewage pipe was permeating throughout every shower was atrocious due to that smell. Even though they “fixed” it on day 3 might I add the smell did not go away. The mildew and moldy feeling made the room so uncomfortable. Let’s not forget their version of “cleaning” was a joke they NEVER changed our sheets. We knew from literally seeing a bug we killed flipped over on the opposite side from the sheets. Floor never swept or mopped it was such an uncomfortable experience. Then to get anything cold? Felt like mission IMPOSSIBLE! Everything in the fridge was sweating, nothing I have to say more but I’m out of characters.
Stayed 5 nights in Apr 2024

8/10 Good

MOHAMED WAFAA

Traveled with partner
Liked: Cleanliness, staff & service
Facility is old
Stayed 7 nights in Apr 2024

8/10 Good

Asha Sairah

Traveled with group
Liked: Cleanliness, staff & service, amenities
Spa was good, food was meh, scam for unlimited vacation club was annoying, pool needed to be cleaned, alcohol was AWFUL - clearly refilled bottles with what basically amounted to rubbing alcohol
Stayed 4 nights in Apr 2024

General hotel information

Reasons to Book
Outdoor Pool & Onsite Restaurant/Bar
Check-In Time
3:00 PM
Check-Out Time
12:00 PM
Star Rating
5.0