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Illusion Boutique Hotel By BFH

3.5 star property
Comfortable boutique hotel, walk to Central Square

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your current months are June, 2024 and July, 2024.
June 2024
July 2024

Photo gallery for Illusion Boutique Hotel By BFH

Outdoor pool, pool umbrellas, sun loungers
Interior detail
Deluxe Room | Minibar, in-room safe, blackout drapes, free WiFi
Superior Room, Partial Ocean View (Cabanas Vision) | Bathroom | Shower, rainfall showerhead, free toiletries, hair dryer
Property grounds
Reviews
7.8

Good

Popular amenities

  • Room serviceRoom serviceRoom service
  • Breakfast includedBreakfast includedBreakfast included
  • 24/7 front desk24/7 front desk24/7 front desk
  • HousekeepingHousekeepingHousekeeping
  • PoolPoolPool
  • Air conditioningAir conditioningAir conditioning

Explore the area

Map
8th St North, Between 5th Av. and the ocean, Playa del Carmen, QROO, 77710
  • Popular LocationQuinta Avenida1 min walk
  • Popular LocationPlaya del Carmen Main Beach6 min walk
  • Popular LocationQuinta Alegría Shopping Mall6 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)49 min drive
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Room options

View all photos for Superior Room, Partial Ocean View (Cabanas Vision)

Superior Room, Partial Ocean View (Cabanas Vision) | Minibar, in-room safe, blackout drapes, free WiFi

Superior Room, Partial Ocean View (Cabanas Vision)

10/10 Exceptional

Highlights

Individually furnished
Individually decorated
Air conditioning
TV
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
Free bottled water
  • 366 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room | Minibar, in-room safe, blackout drapes, free WiFi

Standard Room

Highlights

Air conditioning
TV
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
Free bottled water
Minibar
Cable channels
  • 355 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Room

Junior Room | Minibar, in-room safe, blackout drapes, free WiFi

Junior Room

8.8/10 Excellent

Highlights

Balcony
Individually decorated
Air conditioning
TV
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
Free bottled water
  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room | Minibar, in-room safe, blackout drapes, free WiFi

Deluxe Room

Highlights

Air conditioning
TV
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
Free bottled water
Minibar
Cable channels
  • 430 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Quadruple Room

Standard Quadruple Room | Minibar, in-room safe, blackout drapes, free WiFi

Standard Quadruple Room

8.2/10 Very Good

Highlights

Air conditioning
TV
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
Free bottled water
Minibar
Cable channels
  • 269 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room

Premium Room | Minibar, in-room safe, blackout drapes, free WiFi

Premium Room

Highlights

Air conditioning
TV
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
Free bottled water
Minibar
Cable channels
  • 624 sq ft
  • Sleeps 2
  • 1 King Bed

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8.2 out of 10, Very Good, (1021)
The price is $52
$76 total
includes taxes & fees
Jun 17 - Jun 18
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About the neighborhood

Playa del Carmen

Illusion Boutique Hotel By BFH is located in Downtown Playa del Carmen, a neighborhood in Playa del Carmen, and is in the entertainment district and near the beach. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa del Carmen Main Beach and Mamitas Beach. Don't miss out on a visit to Xcaret Eco Theme Park.
Visit our Playa del Carmen travel guideOpens in a new window

What's nearby

  • Quinta Avenida - 1 min walk
  • Central Square - 4 min walk
  • Playa del Carmen Main Beach - 6 min walk
  • Quinta Alegría Shopping Mall - 6 min walk
  • Playa del Carmen Maritime Terminal - 8 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • Cervecería Chapultepec - 2 min walk
  • Starbucks - 2 min walk
  • Fah Restaurant Bar - 1 min walk
  • Mercado 174 - 1 min walk
  • Tropical Playa del Carmen - 1 min walk

About this property

Illusion Boutique Hotel By BFH

Boutique hotel near Central Square
Located close to Quinta Alegría Shopping Mall, Illusion Boutique Hotel By BFH provides free self-serve breakfast, a rooftop terrace, and a library. Guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • An outdoor pool with sun loungers and pool umbrellas
  • A 24-hour front desk, a nature reserve, and smoke-free premises
  • Tour/ticket assistance and multilingual staff
  • Guest reviews speak well of the location
Room features
All guestrooms at Illusion Boutique Hotel By BFH feature comforts such as air conditioning, in addition to amenities like free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with rainfall showers and free toiletries
  • 32-inch TVs with cable channels
  • Daily housekeeping and phones

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free self-serve breakfast available daily 7:00 AM to 11:30 AM

Things to do

  • Library
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Beach cabanas (surcharge)
  • In a nature reserve
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways (30 inches high)
  • Handrails in stairways
  • Upper floors accessible by stairs only

More

  • 1 building
  • 5 floors
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Free bottled water
  • Minibar
  • Room service

More

  • Access via exterior corridors
  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
This property's beach club is 600 yards (550 meters) away.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children 5 and younger are not allowed at this property; All guests older than 5 are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Children 5 years old and younger are not permitted at this property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
A car is not required for transportation to and from this property

Property is also known as

Hotel Illusion
Illusion Boutique
Illusion Boutique Hotel Xperience Hotels Adults Playa del Carmen
Illusion Boutique Hotel Playa del Carmen
Illusion Boutique Playa del Carmen
Illusion Hotel
Illusion Boutique Hotel By Xperience Playa Del Carmen
Illusion Boutique Hotel Xperience Hotels Playa del Carmen
Illusion Boutique Xperience Hotels Playa del Carmen
Illusion Boutique Xperience Hotels
Illusion Boutique Xperience Hotels Adults
Illusion Boutique Adults Xperience Hotels
Hotel Illusion Boutique Hotel Adults Only By Xperience Hotels
Illusion Boutique Hotel by Xperience Hotels Adults Only
Illusion Boutique Hotel Adults Xperience Hotels Playa del Carmen
Illusion Boutique Hotel Adults Xperience Hotels
Illusion Boutique Adults Xperience Hotels Playa del Carmen
Illusion Boutique Hotel by Xperience Hotels
Illusion Boutique Hotel
Illusion By Xperience Hotels

Frequently asked questions

Does Illusion Boutique Hotel By BFH have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Illusion Boutique Hotel By BFH?

As of Jun 6, 2024, prices found for a 1-night stay for 2 adults at Illusion Boutique Hotel By BFH on Jun 12, 2024 start from $42.23, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Illusion Boutique Hotel By BFH pet-friendly?

No, pets are not allowed at this property.

How much is parking at Illusion Boutique Hotel By BFH?

This property doesn't offer parking.

What time is check-in at Illusion Boutique Hotel By BFH?

Check-in start time: 3 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Illusion Boutique Hotel By BFH?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Illusion Boutique Hotel By BFH located?

Located in Downtown Playa del Carmen, this boutique hotel is within a 10-minute walk of Central Square and Quinta Alegría Shopping Mall. Xcaret Eco Theme Park is 6.2 mi (10 km) away.

Reviews

7.8

Good

Rating 10 - Excellent. 267 out of 729 reviews" "
Rating 8 - Good. 255 out of 729 reviews" "
Rating 6 - Okay. 96 out of 729 reviews" "
Rating 4 - Poor. 51 out of 729 reviews" "
Rating 2 - Terrible. 60 out of 729 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

6.2/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Lyle

Traveled with partner
Liked: Staff & service
Disliked: Amenities
The walls are thin - I could hear the noise from outside and next door loudly. I stayed for 5 days and they never replaced my bath towels. There was a stain on my bedsheet that was always there so the sheets were never replaced. Otherwise, great location, helpful staff and beautiful garden.
Stayed 4 nights in Apr 2024

10/10 Excellent

Amy

Traveled with partner
Getting up to 5th floor was a trek eith no elevator service.
Stayed 1 night in Apr 2024

4/10 Poor

Amy

Traveled with partner
Disliked: Property conditions & facilities
I liked that the Frida Museo was right actoss the street and we could see the ocean from either room. I did not love that we were out of water for the last two days and thst we were only offered toast for breakfast.
Stayed 2 nights in Apr 2024

8/10 Good

Melody

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Suited basic needs, clean room, rooftop pool area was a nice & spacious, excellent location within walking distance to shopping & restaurants, 1/2 block to the beach. There was no elevator & the continental breakfast included only toast & weak coffee.
Stayed 3 nights in Apr 2024

6/10 Okay

Daniela

Traveled with group
Liked: Cleanliness, staff & service
If selecting this hotel bear in mind...
I had a nice(ish) big room on the 1st floor with a balcony and a tiny bit of sea view. Unfortunately there were people eating smelly foods, children playing ball games, men smoking and coughing in the common areas and neighbouring balcony, which was really unpleasant. The hotel is centrally located and close to the beach. Very noisy area, expect loud music from nearby bars until past 2am every night. Budget hotel, which has clearly seen more splendours days. Breakfast is on another hotel not far, but small and long wait to get in. We ended up having breakfast at local coffee shops every day. The staff were very friendly though.
Stayed 5 nights in Mar 2024

6/10 Okay

Yolanda

Liked: Staff & service
Disliked: Amenities
We arrive air conditioner need to be recharge, the last night we stayed the room was SUPER hot the air conditioner went out again… very uncomfortable night with no sleep at all…
Stayed 3 nights in Feb 2024

10/10 Excellent

Mohammad Ali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great time there it was very nice and clean, staff were great and Emanuel at the receptionist was great and very helpful when ever i asked for anything in regards to anything thank you all
Stayed 8 nights in Jan 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 14 nights in Jan 2024

6/10 Okay

Andrew

Disliked: Staff & service
Nice greeting. Close to the beach. Free breakfast 10 minute walk away. Wonderful rooftop deck with a small pool. Better rooftop pool with a bar and restaurant next door at The Carmen. Open to anyone that buys food or drink. Most of these places are hit or miss. On my visit house keeping was non existent. If you get a room here make sure it's as far away from 8th as possible.
Stayed 3 nights in Jan 2024

8/10 Good

Sandra

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Property needs upgrades, not as nice as in the pictures. Looks ok, towels were not goid at all, they were very old and with stains

2/10 Terrible

Chern

Traveled with group
Disliked: Cleanliness, staff & service, room comfort
Cats roam freely. You can hear them meowing. we had to book another room as the hot water was shut off for NYE and NYday. Free Breakfast is questionable
Stayed 5 nights in Dec 2023

2/10 Terrible

GABRIELA

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
NEVER THIS HOTEL!!!
Stayed 3 nights in Jan 2024

2/10 Terrible

Louisa

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived and they told us there were no blankets in the whole hotel. It was late at night and they simply had NO BLANKETS. The place was SO LOUD that our bed was jumping from the noise of Señor Frogs across the street. They then refused to give us refund. NEVER BOOK THIS ROOM
Stayed 6 nights in Dec 2023

2/10 Terrible

Shelly

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023

8/10 Good

Joshua

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the hotel desk was amazing even tho most didnt speak fluently english they used all technology available to understand and help accommodate our stay. The area is beautiful plenty of shopping and amazing art and shows within walking distance local bars clubs and nightlife are everyday until early morning which is amazing I will return

2/10 Terrible

Alex

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and accommodations are wonderful. This was my second time staying and will definitely be back.
Stayed 1 night in Dec 2023

4/10 Poor

Francesco

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We liked that it was near all the shops and restaurants but didn't like the poor sanitation in this hotel. The noise of loud music is very annoying.
Stayed 3 nights in Dec 2023

2/10 Terrible

Shivesh K

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
No phone in the room. Was given a room on 5th floor but there was no elevator. Even for a small thing, had to go down 64 steps to communicate-that also with great difficulty. Later on, realized they communicate thru WhatsApp. Toilet flush was not working properly despite them sending someone to repair. No tissue box in the room and they asked to use toilet paper instead. Ocean view room is a sham-You have to look at some dirty/weird rooftops before you can see ocean. Some staff were really nice. For breakfast, we had to go to their sister hotel which was a 2 minute walk but they had very limited option and anything other than the item that day had to be paid-And language? Biggest problem. Had to use google translator with most of the staff. Won't stay again here.
Stayed 3 nights in Dec 2023

6/10 Okay

John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was very noisy till 4 A.M. staff speaks no English at all!! The stairs were hard to get up and down with luggage! Good hot water for the shower, toilet worked good, which is not normal for Mexico!
Stayed 4 nights in Dec 2023

6/10 Okay

Brendan

Stayed 9 nights in Nov 2023

8/10 Good

Stacey

Stayed 1 night in Dec 2023

2/10 Terrible

Miriam

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer Service very rude when tried to exolain, at the picture the room had a sea view. Nobody helped to switch to such view. Neither recepcionist or expedia over the phone, very very rude service. Not at used to be! Better not book again
Stayed 3 nights in Oct 2023

6/10 Okay

Andrey R, Vancouver

Traveled with family
Liked: Cleanliness
Elevator is not working condition (long time), area around is dirty (lots of garbage)
Stayed 13 nights in Nov 2023

2/10 Terrible

Mahdi Bin

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
STAY AWAY AT ALL COSTS!! Even if they offered you to stay there for free! First of all, the sheets were dirty, the towels were ripped, the place is across from Señor Frog which means EXTREMELY LOUD music and DJ yelling from noon to 3 AM EVERYDAY! so kiss your sleeping and resting goodbye. "breakfast included" more like a snack!! this won't even feed a 2 year old. It was an egg with two toasts for one day and that was the most they gave. There are no fruits, nothing for vegetarians or vegans. They cannot even compensate for that.. and you had to go to another building for that luxurious "breakfast". They will charge you more for extra towel, sheet, or even if you "stained" the towel .. the irony! I have never done this, but I have literally left mid way during my stay and paid extra to stay somewhere else. They were not able to refund me the 4 remaining nights I did not stay there for. The only good part is it is steps away from the beach. so are many nearby hotels. Avoid this place or let it ruin your trip!
Stayed 7 nights in Nov 2023