Exterior

Reviews of Holiday Inn Omaha Downtown - Waterpark, an IHG Hotel

3 out of 5

Reviews

7.2

Good

Rating 10 - Excellent. 49 out of 126 reviews" "
Rating 8 - Good. 18 out of 126 reviews" "
Rating 6 - Okay. 29 out of 126 reviews" "
Rating 4 - Poor. 14 out of 126 reviews" "
Rating 2 - Terrible. 16 out of 126 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tess

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying here! A great area. Walkable to lots of little shops, ice cream places, parks. The Waterpark was fantastic. Our only “flaw” was parking is $50/night. Can add up quickly if you’re staying more than a couple nights!
Stayed 1 night in May 2024
Response from OMAFC on May 21, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn OMAHA DOWNTOWN - WATERPARK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 2 nights in May 2024
Response from OMAFC on May 19, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn OMAHA DOWNTOWN - WATERPARK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future

10/10 Excellent

Nick

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2024
Response from OMAFC on May 20, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn OMAHA DOWNTOWN - WATERPARK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future

10/10 Excellent

Miguel

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking place is very Spencer
Stayed 1 night in May 2024
Response from OMAFC on May 21, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn OMAHA DOWNTOWN - WATERPARK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

2/10 Terrible

Abigail

there was pee on the bed sheets and blood on the bathroom door
Stayed 1 night in May 2024
Response from OMAFC on May 20, 2024
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn OMAHA DOWNTOWN - WATERPARK.I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

6/10 Okay

Lucy, Fort Washington

Business traveler
Liked: Staff & service
Disliked: Cleanliness
Bathroom had mold around tub. Floors dirty
Stayed 1 night in May 2024
Response from OMAFC on May 15, 2024
Discovering mold around the tub and dirty floors in the bathroom can be disappointing and concerning. Mold not only affects the appearance of the bathroom but can also pose health risks. Dirty floors also detract from the overall cleanliness and comfort of the room.We have taken corrective action immediately

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful!
Stayed 1 night in May 2024
Response from OMAFC on May 16, 2024
It sounds like you had a wonderful stay! Whether it was for business or pleasure, a comfortable and quiet room can make all the difference. If you have any other experiences or thoughts you'd like to share about your stay, feel free to do so!

10/10 Excellent

Robyn

Staff was nice
Stayed 1 night in May 2024
Response from OMAFC on May 15, 2024
It's great to hear that the staff was nice during your stay! Friendly and helpful staff can really make a difference in the overall experience, even when other aspects of the accommodation might not meet expectations. It sounds like they helped to make your visit more pleasant despite the other challenges you encountered. If you decide to stay there again in the future, it's worth mentioning your positive experience with the staff as well.

8/10 Good

Josh

Traveled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Joyce must be a terrible housekeeper. Our room did appear to be clean but the floors were filthy. The room also smelt like smoke from the previous tenant, a plastic bag was wrapped around the fire/smoke detector, how do they not smell that and catch that?
Stayed 2 nights in May 2024
Response from OMAFC on May 15, 2024
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn OMAHA DOWNTOWN - WATERPARK.I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.

4/10 Poor

Travis

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Maybe it’s a thing now but we were under the impression of free breakfast. On top of that, having to pay for parking. The service in the restaurant was awful as well. The waterpark made up for some of the bad stuff as the kids loved it. Not a bad property at all but definitely a little overpriced for what we got.
Stayed 2 nights in May 2024
Response from OMAFC on May 13, 2024
Your feedback about the pricing and the areas where improvements could be made, such as breakfast inclusion, parking fees, and restaurant service, are valuable for the hotel management to consider. Overall, it seems like there were both positives and areas for improvement, and sharing your experience can help the hotel make necessary adjustments. If you decide to stay there again in the future, hopefully, your experience will be even better.

8/10 Good

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is bad
Stayed 2 nights in May 2024
Response from OMAFC on May 12, 2024
Thank for staying at Holidayinn. We have taken your feedbackand strive best to address it. We take each and every feedback in positive manner.

4/10 Poor

Tiana

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from OMAFC on May 11, 2024
It sounds like you had a less than satisfactory experience somewhere and didn't receive any feedback about it. It's important for us to know when their customers aren't happy so we can improve. We strive to make each stay as pleasant and comfortable as possible.

10/10 Excellent

Chad

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great job
Stayed 1 night in May 2024
Response from OMAFC on May 10, 2024
I'm glad to hear that you had a great stay! Whether it was a vacation or a business trip, having a positive experience can really make a difference. If there's anything specific you want to share or talk about regarding your stay, feel free to let me know!

10/10 Excellent

Brenda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fun place to be
Stayed 1 night in May 2024
Response from OMAFC on May 9, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn OMAHA DOWNTOWN - WATERPARK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future

4/10 Poor

Regina

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Our room was not clean at all. The fridge was filthy.
Stayed 1 night in Apr 2024
Response from OMAFC on May 9, 2024
I'm sorry to hear that! It sounds like you had a disappointing experience. Did you get a chance to inform the staff about the cleanliness issue? They might be able to address it and ensure a better experience for future guests. If not, you could consider leaving a review to let others know about your experience.

10/10 Excellent

Nyachan

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice and beautiful
Stayed 1 night in May 2024
Response from OMAFC on May 8, 2024
That's wonderful to hear! A nice and beautiful hotel can really enhance the overall experience of a trip. It sounds like you had a lovely time. If there's anything else I can assist you with, just let me know!

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was kind and professional
Stayed 1 night in May 2024
Response from OMAFC on May 8, 2024
It's fantastic to hear that you enjoyed your stay at the hotel! A good hotel experience can make all the difference when traveling. If there's anything else you'd like to share about your stay or if you have any questions about future trips, feel free to let me know!

2/10 Terrible

terence

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Tv, coffee maker did not work. Room next to outdoor heat exchanger which was loud and started and stopped continuously through the night. Property in a scary location. Charged $15/night for outdoor parking. Train wreck- expected more from Expedia
Stayed 1 night in May 2024
Response from OMAFC on May 3, 2024
It sounds like there were definitely some disappointments with your accommodation. It's frustrating when amenities like the TV and coffee maker don't work as expected, and disturbances like a loud outdoor heat exchanger can really disrupt your comfort. We charge very competitive price for the parking as we are the cheapest in downtown properties

10/10 Excellent

Kylie

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
It was cool room was kinda gross
Stayed 1 night in May 2024
Response from OMAFC on May 3, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn OMAHA DOWNTOWN - WATERPARK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn

8/10 Good

Robert, Oak Harbor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Handy location.
Stayed 1 night in May 2024
Response from OMAFC on May 2, 2024
It sounds like you're looking for a convenient spot! What kind of location are you thinking about?Thank you for taking the time to tell us about your experience at Holiday Inn OMAHA DOWNTOWN - WATERPARK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn,

8/10 Good

Brian

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from OMAFC on May 3, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn OMAHA DOWNTOWN - WATERPARK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn

10/10 Excellent

Kiffany

Stayed 1 night in Apr 2024
Response from OMAFC on May 21, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn OMAHA DOWNTOWN - WATERPARK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

4/10 Poor

Lori K

Traveled with family and small children
First off we had nothing but trouble with our room key cards. We had to have them reset every time we left our room. The common areas were dirty (lobby, elevators, entrance). The parking for this facility is a joke. Not enough spaces, very tight spaces, and the method used for paying was not very user friendly. The staff was unprofessional and unkept. The waterpark is very small and the number of people utilizing the facility made it very crowded. The room was adequate, but seemed a little high priced for what we got. The place gets overrun with families and unsupervised children. The most startling thing (and this is in no way the hotels doing) was a 12-13 year old boy who got on the elevator with me, was clearly using drugs or had been drinking…seriously, where are the parents. I’d stir clear of this place if you’re looking for a family friendly, clean, well managed property.
Stayed 2 nights in Apr 2024
Response from OMAFC on Apr 30, 2024
It sounds like you had quite a disappointing experience at that hotel. It's frustrating when key cards don't work properly, common areas aren't well-maintained, and parking is difficult.I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

6/10 Okay

Pam

Somewhat unkempt
Stayed 2 nights in Apr 2024
Response from OMAFC on Apr 28, 2024
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn OMAHA DOWNTOWN - WATERPARK.I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception

10/10 Excellent

Bertha

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from OMAFC on Apr 29, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn OMAHA DOWNTOWN - WATERPARK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future

10/10 Excellent

Justin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was a lot of fun for the kids.
Stayed 1 night in Apr 2024
Response from OMAFC on Apr 27, 2024
Having a fun pool experience can be a highlight of a hotel stay, especially for families with children! It's great to hear that the pool provided enjoyment and entertainment for the kids during your stay. A well-maintained and enjoyable pool area can definitely enhance the overall experience for guests. If you're leaving a review or providing feedback to the hotel, mentioning the positive experience at the pool could be helpful for other families looking for a kid-friendly accommodation.

10/10 Excellent

Jeneisha, Omaha

Liked: Cleanliness, amenities
It was great
Stayed 1 night in Apr 2024
Response from OMAFC on Apr 26, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn OMAHA DOWNTOWN - WATERPARK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn

10/10 Excellent

Beki

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Make sure to validate parking or you have to pay for it
Stayed 1 night in Apr 2024
Response from OMAFC on Apr 25, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn OMAHA DOWNTOWN - WATERPARK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Thank you for your good gesture for clarifying the parking. It is really appreciated and show how much you care for the property.

6/10 Okay

Joe

Liked: Staff & service
Disliked: Cleanliness
Nowhere to eat after 10
Stayed 1 night in Apr 2024
Response from omafc on May 1, 2024
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn OMAHA DOWNTOWN - WATERPARK.I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.

2/10 Terrible

Ashley

Disliked: Cleanliness
There was a cockroach infestation in our room 412 two nights ago so we left and have yet to hear from management. The floors were very visible dirty. We’re expecting at least a full refund.
Stayed 2 nights in Apr 2024
Response from OMAFC on Apr 24, 2024
Accusing a hotel of having Cockroach is an extremely serious accusation that we take very seriously. Prior to the stay in question, this room had zero reports of Cockroach. After the stay, this room had zero reports of Cockroach. We have an extensive housekeeping protocol to search for any crawling insects such as cockroach after every single stay.We have a 3rd party company that is the standard bearer in the hospitality industry that checks our hotel every month for this issue. We also proactively treat for any pests every month.Our housekeeping team does a great job managing this process and has the scores to reflect this.We empathize with the perception you had of your stay...but to throw this accusation out in a review is not fair to our team or to the efforts we take every day to ensure our guests have a nice stay.

10/10 Excellent

Tony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff were incredibly helpful and friendly. They definitely made our stay memorable. 5 Star treatment and service!
Stayed 1 night in Apr 2024
Response from OMAFC on Apr 23, 2024
That sounds like a fantastic experience! It's always wonderful when the front desk staff goes above and beyond to make your stay special. Their friendly and helpful demeanor can truly make a difference in how you remember your time there. A five-star treatment indeed! Do you have any plans to revisit that place?

6/10 Okay

Babygirl

Liked: Amenities, property conditions & facilities
It was loud as heck, the water wasnt what we expected.
Stayed 2 nights in Apr 2024
Response from OMAFC on Apr 22, 2024
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn OMAHA DOWNTOWN - WATERPARK.It sounds like noise and dissatisfaction with the water quality were significant issues during your stay. Excessive noise can disrupt sleep and relaxation, detracting from the overall experience. Additionally, when the water quality doesn't meet expectations, it can affect guests' enjoyment of amenities like pools or water features.

6/10 Okay

Rosy, Sioux City

Liked: Staff & service
Need update. Staff friendly. Not easy access since the train tracks cross next to the place. But the things that I don’t like at all was they offer shuttle to the airport, and they said “ just during working hours?!” Since my flight was as so early in the morning I need to call a cab. So, not good for “airport stop” .
Stayed 1 night in Apr 2024
Response from OMAFC on Apr 16, 2024
It sounds like you had a mixed experience. It's great to hear that your room was clean and remodeled, but it's unfortunate that the pool was cold and the parking lot was small. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

8/10 Good

Maria

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 19, 2024
Thank you for your feedback.

10/10 Excellent

Todd

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The family room was truly a family room. We need motels with more rooms large enough for a family with 4 and 5 kids. Everyone had a bed no sleeping on floor. Would definitely go back
Stayed 1 night in Apr 2024
Response from OMAFC on Apr 12, 2024
tt sounds like the family room accommodation met your needs perfectly, providing ample space for everyone in your group. Having enough beds for everyone without anyone having to sleep on the floor is definitely a big plus, especially for larger families. It's wonderful to hear that you had such a positive experience and that you would consider returning in the future.

10/10 Excellent

Jeanette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have to pay to park in the parking lot
Stayed 1 night in Apr 2024
Response from OMAFC on Apr 14, 2024
I'm glad to hear that overall, you had a good stay. All the downtown properties are charging for parking space and our charges are very competitive in the market. . We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Brianna

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly and accommodating! Loved the water park and the restaurant located inside. Will definitely being staying again soon!
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 12, 2024
Thank you for your feedback. Hope to see you again soon!

2/10 Terrible

Zach

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from OMAFC on Apr 9, 2024
I'm sorry to hear about your experience. If there's anything specific, you'd like to share or if there's anything I can assist you with, please feel free to let me know. Your feedback is important, and I'm here to help in any way I can.

6/10 Okay

Bethany

Liked: Staff & service, amenities, property conditions & facilities
Great location, cute waterpark for kids, pretty cheap parking. The hotel itself seemed nice however, when I went to use the hot tubs, they were about to close them for three hours to do maintenance checks which is totally fine but I think a heads up at check in or a message sent out (similar to how they do check in messages) would have been nice. My one complaint is the cleanliness of the room was not up to par with what should have been the standard for this level of hotel. There was stuff on the ground (crumbs?) and the areas that had trashcans had spill marks on them as if someone had thrown away a coffee and it splashed onto the walls. I ended up taking a cleaning wipe and wiping the room down myself. Also, my door seemed to be crooked on the hinges and while that didn't affect the closing/opening of the door, I could visibly see through the gap in the top so someone coulld have used a tool to unlock my door. Rm 241 if management sees these reviews at all.
Stayed 2 nights in Apr 2024
Response from OMAFC on Apr 8, 2024
Thank you for your detailed feedback regarding your recent stay. We appreciate you bringing these issues to our attention, and we apologize for any inconvenience you experienced. We will address the cleanliness concerns with our housekeeping team to ensure that our rooms meet the highest standards of cleanliness. Additionally, we'll investigate the door issue you mentioned to ensure the safety and security of our guests.We also appreciate your suggestion regarding providing advance notice for maintenance activities like hot tub closures. We'll review our communication practices to ensure that guests are informed about any disruptions to their experience.Your feedback is invaluable to us, and we'll take immediate action to address these issues. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience. If you have any further concerns or feedback, please don't hesitate to reach out to our management team. Thank you again for choosing to stay with us.

8/10 Good

Anton

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Property was very nice , room was spacious. Problem was the water temperature inside pool was cold , too cold to swim in .
Stayed 1 night in Apr 2024
Response from OMAFC on Apr 7, 2024
It's great to hear that you found the property to be very nice and the room spacious. However, I'm sorry to hear that the water temperature in the pool was too cold for swimming. It's important for guests to have a comfortable experience, especially when using amenities like the pool.I would like to apologizing to you for the inconveniences you faced during your stay.

8/10 Good

D

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 2, 2024
Thank you for your feedback.

10/10 Excellent

????????

Stayed 1 night in Mar 2024
Response from OMAFC on Apr 23, 2024
I'm glad to hear that you're satisfied! A positive experience can make all the difference. Whether you're on vacation or traveling for business, having a comfortable stay can really enhance your trip. If you need any more assistance or recommendations while you're there, feel free to ask!

6/10 Okay

Gabino

Traveled with family
Water in pool to cold and small
Stayed 1 night in Mar 2024
Response from OMAFC on Apr 1, 2024
It sounds like the temperature of the water in the pool was not comfortable for you, and you also found the pool to be smaller than expected. If you need further assistance or guidance, please feel free to let me know. Your satisfaction is important, and I'm here to help in any way I can.

10/10 Excellent

Lauren, Grand Island

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has a lot of options, great rooms, and nice staff. Very fun happy environment
Stayed 1 night in Mar 2024
Response from OMAFC on Mar 30, 2024
It's wonderful to hear that you enjoyed your stay at the property and found it to have many options, great rooms, and friendly staff. Creating a fun and happy environment for guests is certainly a priority for many hotels, and it's great to know that you experienced that during your stay. I

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from OMAFC on Mar 30, 2024
I'm thrilled to hear that you had a wonderful stay! If you have any other comments, feedback, or if there's anything else I can assist you with, please feel free to let me know. Your satisfaction is important, and I'm here to help in any way I can!

4/10 Poor

Jennifer

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The building had damages throughout. The pool water was ice cold. The slide and water park water was also ice cold. The bathroom had hair inside and the toilet was clogged upon arrival. There was a hidden $50 fee for parking. There was no breakfast included in the cost of the room.
Stayed 1 night in Mar 2024
Response from OMAFC on Mar 29, 2024
t's disappointing to hear about the various issues you encountered during your stay. By addressing these concerns promptly and providing feedback, you can help ensure a better experience for yourself in the future

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities
My stay was great, beds were comfortable, but Allie made my whole stay worth while! She always helped me with my requests and questions and always had a contagious positive vibe that let me know everything would be ok! Or she would make it that way! She seems to run the show there and does an impeccable job! Thanks Allie for always having the customer first attitude and just being an awesome lady! Property was great but the hot tub wasn’t working. Long lines for the elevator were challenging. Nice comfortable beds and a good night sleep! Plenty of space in my room.
Stayed 1 night in Mar 2024
Response from Management on Mar 26, 2024
Thank you for sharing your feedback. We are happy to hear Allie madea positive impact on your stay. We hope to see you again soon.

6/10 Okay

Shanna, Dell Rapids

Traveled with family
Liked: Amenities
The room was dirty. Hair and noticeable dirt clumps on the bed and in the shower. No ice liner and only Decaf k-kups. Otherwise the 2 king beds was a huge plus and the room was modern and comfortable.
Stayed 1 night in Mar 2024
Response from Front desk on Mar 25, 2024
I am sorry to hear of your concerns. We will make sure we use your feedback to make the next stay better.

6/10 Okay

Brian

Liked: Staff & service
Disliked: Cleanliness
Good front office staff but there was trashbags in the hallways all day that were full and beginning to stink.
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 25, 2024
Thank you for your feedback about your stay. We hope to see you again.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Walkable, safe neighborhood. Clean and quiet hotel.
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 25, 2024
Thank you for sharing your great experience with us. We hope to see you again soon.