Daily buffet breakfast (EUR 18 per person)

Reviews of Wanda Vista Istanbul

5 out of 5
Wanda Vista Istanbul
Tasocagi Yolu Caddesi No 25/A, Istanbul, Istanbul

Reviews

8.6

Excellent

Rating 10 - Excellent. 114 out of 193 reviews" "
Rating 8 - Good. 40 out of 193 reviews" "
Rating 6 - Okay. 19 out of 193 reviews" "
Rating 4 - Poor. 8 out of 193 reviews" "
Rating 2 - Terrible. 12 out of 193 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

DAVID

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay in
Stayed 3 nights in May 2024
Response from Elzat on May 22, 2024
Dear Guest ,Thank you for your stay with us! We look forward to serving you again in the future.Sincerely;Guest Relatıons

2/10 Terrible

Kristine

Traveled with partner
Disliked: Staff & service, amenities
I booked my room months in advance in preparation for my trip to Istanbul for surgery. I selected a room with a fridge for my home cooked meals post surgery so I would not have to leave my room unless necessary. I also made sure to book a room with a king bed for my partner, who is a large body builder, and myself with a TV in front of the bed so I can relax and recover in bed to give me some entertainment while staying in bed all day. However, when I got to the hotel, they had given our room away and had no other availabilities. I was given a room with no tv in front of the bed, just a wall, and a small DOUBLE sized bed where we couldn’t fit comfortably for sleeping and my poor partner had to sleep on the uncomfortable sofa. We discussed with management numerous times over the course of the days we were there. We were told they have no availability and that there’s no rooms that have a king bed, with tv and a fridge, no new room. All the information and photos are wrong on the Expedia website. Unfortunately this caused me to check out early and I didn’t get to enjoy the rest of my days in Turkey I was supposed to. I got clearance from my doctor I could fly back home safely and that’s what i immediately did. Expedia has tried contacting the party for my partial refund for the days there we spent absolutely uncomfortable. It’s been weeks and we still did not receive a response. Do not waste your vacation or money on this property. This is not how a business should be ran.
Stayed 9 nights in Apr 2024
Response from Guest Relations on Apr 29, 2024
Dear Guest,We deeply apologize for the inconvenience and disappointment you experienced during your recent stay at our hotel. We understand the importance of providing our guests with the comfort and amenities they expect, especially during a time when you required specific accommodations for your recovery after surgery.It is truly disheartening to hear that your room preferences were not honored and that you were not provided with the necessary facilities for a comfortable stay. We are truly sorry for the impact this had on your recovery process and your overall experience in Istanbul.We take your feedback very seriously and will be addressing the issues you raised with our management team. We will also work closely with our booking partners to ensure that the information and photos provided accurately reflect the amenities and room configurations available at our hotel.We appreciate your feedback as it helps us improve and provide better service to our guests in the future. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you rightfully deserve.Best Regards,

10/10 Excellent

melody

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
My family had a great time.
Stayed 7 nights in Apr 2024
Response from Elzat on Apr 14, 2024
Dear Guest,We are delighted to hear that you and your family had a great time during your stay with us! Your positive feedback is truly appreciated, and we are thrilled to have been able to contribute to a memorable experience for you and your loved ones.Once again, thank you for your kind words, and we look forward to the opportunity to host you and your family again in the future

6/10 Okay

Autumn

Traveled with group
Liked: Cleanliness, staff & service
This property is need of some updates.
Stayed 1 night in Mar 2024
Response from Guest Relations on Mar 25, 2024
Dear AutumnThank you for your feedback regarding the updates needed on the property. We appreciate your input and will take it into consideration for future improvements. Your satisfaction is important to us and we strive to provide a comfortable and pleasant stay for all our guests.Best Regards,Elzat

10/10 Excellent

Olu

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect for my project.
Stayed 7 nights in Mar 2024
Response from Guest Relations on Mar 18, 2024
Dear Guest ,Thank you for your feedback! We are glad to hear that you are satisfied with our service. We look forward to serving you again in the future.Sincerely;ElzatGuest Relatıons

10/10 Excellent

Cristian, London

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Guest Relations on Mar 15, 2024
Dear Guest ,Thank you for your feedback! We are glad to hear that you are satisfied with our service. We look forward to serving you again in the future.Sincerely;ElzatGuest Relatıons

8/10 Good

Feras

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly
Stayed 1 night in Mar 2024
Response from Guest Relations on Mar 12, 2024
Dear FerasThank you for providing additional feedback about your experience at our hotel.We take your feedback about the cleanliness of the rooms and the provision of bathroom amenities seriously. We will address these specific issues with our housekeeping team to ensure that our rooms are cleaned thoroughly and that bathroom items are replenished regularly for our guests' convenience.We look forward to the opportunity to host you again and make your next visit even more enjoyable.Best Regards,ElzatGuest Relatıons

10/10 Excellent

Feras

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean friendly
Stayed 1 night in Mar 2024
Response from Guest Relations on Mar 12, 2024
Dear Feras,Thank you for providing additional feedback about your experience at our hotel.We take your feedback about the cleanliness of the rooms and the provision of bathroom amenities seriously. We will address these specific issues with our housekeeping team to ensure that our rooms are cleaned thoroughly and that bathroom items are replenished regularly for our guests' convenience.We look forward to the opportunity to host you again and make your next visit even more enjoyable.Best Regards,ElzatGuest Relatıons

4/10 Poor

Rebecca

Traveled with group, Business traveler
Disliked: Staff & service
The reception staff was very unprofessional
Stayed 2 nights in Feb 2024
Response from Guest Relations on Feb 29, 2024
Dear Rebecca,Thank you for bringing this to our attention. We apologize for the unprofessional behavior you experienced with our reception staff. Providing excellent customer service is a top priority for us, and it is concerning to hear that this was not reflected in your interaction with our teamWe appreciate your feedback and thank you for staying with us.Best RegardsGuest Relatıon

8/10 Good

Abrar

Stayed 1 night in Feb 2024

2/10 Terrible

SHUJA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DIRTY BED SHEET INEFFICIENT HOTEL STAFF
My daughter and son in law checked in into Wanda Vista Istanbul on 1st jan 2024. The bedsheet was dirty with yellow stain. They called the reception 4 times and they also went down to the reception twice. But nobody came to change the bedsheet. We checked out and booked into Hotel JW Marriott Hotel Istanbul Marmara Sea. The service in JW Marriott was superb. I wrote to hotels.com for a refund I was not given any refund. We also supposed to stay in Wanda Vista Istanbul from 6th to 10th Jan which we cancelled as the hotel is the dirtiest hotel we ever stayed, and again we did not get any refund. This hotel is not fit for human stay. And the staffs are also not efficient and unhelpful.
Stayed 3 nights in Dec 2023
Response from Guest Relations on Feb 16, 2024
Dear Shuja, We are very grateful to you for sharing your opinion, which is very important for us when assessing the quality of our services, and also for the fact that we are constantly improving in our quest for excellence. We are sorry that we did not meet your expectations. We hope you will give us another opportunity to restore your trust in us as we believe we can and should do more. Best regards, Wanda Vista Istanbul

8/10 Good

Nese

Liked: Staff & service
front desk staff is amazing. unfortunately; hotel is way out of the city, far to everywhere other than the airport. so close to a major highway and the noise is serious if you not on higher floors. Cleaning is one day ok one day not depends on the staff that day. majority of the guests are the surgery recovering patients from the closest hospital, so the breakfast room is like a hospital unit. the area has major traffic problems so it really is not a practical location for those who wants to enjoy beautiful Istanbul.
Stayed 10 nights in Jan 2024
Response from Guest Relations on Jan 17, 2024
Dear Nese,Thank you for taking the time to share your detailed feedback about your recent stay with us. We appreciate your kind words about our front desk staff and are delighted to hear that they made a positive impression on you.If there is anything specific you would like to discuss or if you have further details to share, please feel free to contact us directly. We appreciate your understanding and thank you for choosing to stay with us.Best regards,

4/10 Poor

Farzad

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Relations on Jan 25, 2024
Dear FarzadThank you for taking the time to provide feedback on your recent stay with us. We appreciate all guest reviews, as they help us to continually improve our services. However, I noticed that your review consists of only two points without specific details.To better understand your experience and address any concerns you may have, could you please provide more details or specifics regarding the areas you feel need improvement? Your insights are crucial to us, and we are committed to making your future stays more enjoyable.If you prefer to discuss your feedback in person or have additional comments, please feel free to reach out to me directly at [your email/phone number]. Your satisfaction is our top priority, and we value your input in helping us enhance our guest experience.

6/10 Okay

Nassri

Property decent. Lobby and surrounding are was very cold , breakfast buffet was below average , rooms were clean . There is not much of anything around the hotel due to location Would I stay again YES price was right and rooms clean
Stayed 2 nights in Dec 2023
Response from Guest Relations on Dec 11, 2023
Dear Nassri,Thank you for taking the time to share your feedback with us. We appreciate your honest review and are pleased to hear that you found the rooms clean and the pricing reasonable.We apologize for any inconvenience you experienced with the cold lobby and surroundings, as well as the below-average breakfast buffet. Your comments are valuable to us, and we will certainly take them into consideration as we strive to enhance our guests' overall experience.We understand that the hotel's location may have limited nearby amenities, and we appreciate your understanding in this regard.We're delighted that despite the challenges you encountered, you would choose to stay with us again. We look forward to the opportunity to welcome you back and provide an even more enjoyable experience.If you have any further suggestions or specific areas where we can improve, please feel free to share. Your input is essential in helping us continually enhance our services.Thank you for choosing our hotel, and we hope to have the pleasure of hosting you again soon.Best Regards,

10/10 Excellent

Vikki

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, really clean, great breakfast. Kids play room was an added bonus and huge rooms. Definitely will only be staying here in the future when I visit Istanbul. Tried many others hotels nearby and none were as nice as this hotel. Can't fault anything.
Stayed 2 nights in Nov 2023
Response from Guest Relations on Dec 7, 2023
Dear Vikki,Thank you so much for your glowing review! We are thrilled to hear that you had such a positive experience during your stay with us. It's wonderful to know that you found our hotel beautiful, clean, and enjoyed the great breakfast.We're delighted that the kids' playroom was a bonus for you, and the spacious rooms met your expectations. Your loyalty means a lot to us, and we're honored that you plan to stay with us exclusively during your future visits to Istanbul.We appreciate your kind words, and if there's anything specific you loved about your stay or if you have any suggestions for making it even better, please feel free to share. We look forward to welcoming you back on your next trip!Best regards,

8/10 Good

moheddin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Guest Relations on Dec 7, 2023
Dear Moheddin,Thank you for taking the time to share your feedback with us. We appreciate your review and the insights you provided in your 4-point comment. Your opinions are important to us, and we're keen on understanding how we can improve to better meet your expectations.If there are specific areas you would like to discuss further or suggestions you'd like to offer, please feel free to share. We are committed to continuous improvement and ensuring our guests have the best possible experience.We hope to have the opportunity to welcome you back and provide a more satisfying stay in the future.Best regards,

10/10 Excellent

Abdulaziz

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Fantastic
Great staff , welcoming , smiling and friendly The hotel is great
Stayed 3 nights in Nov 2023
Response from Guest Relations on Dec 7, 2023
Dear Abdulaziz,Thank you so much for your kind words and positive feedback! We are thrilled to hear that our staff's hospitality made a positive impact on your stay. Providing a welcoming and friendly atmosphere is a top priority for us, and we're delighted that you experienced that during your time at our hotel.Your appreciation for our team and the overall atmosphere is truly encouraging. If there's anything specific you would like to highlight or if you have any suggestions for improvement, please feel free to share. We always strive to provide the best possible experience for our guests.We appreciate your choosing our hotel, and we look forward to the opportunity to welcome you back for another great stay in the future.Warm regards,

4/10 Poor

Laron

The hotel has extremely unreliable wifi service. The service went down for hours on multiple days and there did not appear to be any sense of urgency to restore it. When I called the front desk to ask about it, the desk agent Emir actually hung up on me! Despicable customer service!!
Stayed 4 nights in Oct 2023
Response from Guest Relations on Dec 7, 2023
Dear Laron,We sincerely apologize for the inconvenience you experienced during your stay regarding the unreliable wifi service. Your feedback is crucial to our ongoing efforts to improve, and we regret that we fell short of your expectations.The issues you encountered with the wifi service and the unprofessional behavior of our staff, especially Emir, are not reflective of the high standards we aim to uphold. We take this matter seriously, and appropriate steps will be taken to address the concerns you've raised.Rest assured, we are actively working to improve our wifi infrastructure to ensure a more reliable and efficient service for our guests. Additionally, we will provide additional training to our team to ensure that incidents like the one you described do not happen in the future.We genuinely appreciate your bringing this to our attention, and we are committed to making the necessary improvements. We understand the importance of a seamless and responsive service, and we regret any inconvenience caused during your stay.If there's anything else you would like to discuss or if you have further details to share, please feel free to reach out. We hope to have the opportunity to regain your trust and welcome you back for a much-improved experience.Best regards,

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel but the room service is awful food other than that it was a great stay
Stayed 3 nights in Sep 2023
Response from Guest Relations on Dec 7, 2023
Dear Helen,Thank you for sharing your feedback with us, and we're delighted to hear that you found our hotel lovely and had an overall great stay. However, we sincerely apologize for the disappointment you experienced with our room service.Your comments about the food quality have been noted, and we assure you that we take your feedback seriously. We will investigate the issues you raised with our room service team to ensure that improvements are made to enhance the dining experience for our guests.We appreciate your understanding and the opportunity to address this matter. If there's anything specific you would like to share or if you have additional suggestions, please feel free to let us know. We value your input and strive to continuously improve our services.Once again, thank you for choosing our hotel, and we hope to have the chance to welcome you back for an even better experience in the future.Best regards,

10/10 Excellent

Samantha

Traveled with partner
Liked: Property conditions & facilities
Stayed here due to hosp procedure. Hotel clean and room spacious and very comfortable, tv, lounge area and kitchen facilities & fridge but no plates cutlery etc.however overlooking busy noisy motor way . Disappointed outside Pool was closed due to winter season (early oct) weather was still nice. Was hoping to relax their annd Inside pool shallow and cold. Gym area great . Breakfast was ok, reasonable selection of food. Ideal hotel for hosp procedure. Outlet 212 10 min walk and mall of Istanbul 5-10 drive away was fab. Overall it was a pleasant stay apart from traffic noise.
Stayed 6 nights in Oct 2023
Response from Guest Relations on Dec 7, 2023
Dear Samantha,Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your detailed review and are pleased to hear that you found our hotel clean, the room spacious and comfortable, and the amenities such as the TV, lounge area, and kitchen facilities satisfactory.We apologize for any inconvenience you experienced regarding the lack of plates and cutlery in your room. Your feedback is valuable, and we will certainly look into addressing this issue to enhance the overall guest experience.We also regret that the outside pool was closed during your visit due to the winter season. We understand the importance of such amenities for relaxation, and we apologize for any disappointment caused. Your comments about the noise from the busy motorway are duly noted, and we will explore ways to minimize such disturbances in the future.It's great to hear that you enjoyed the gym area and found the breakfast selection reasonable. We appreciate your positive comments about the proximity to Outlet 212 and the Mall of Istanbul.Thank you for choosing our hotel, especially during a challenging time like a hospital procedure. We hope that, overall, your stay was comfortable, and we would love the opportunity to welcome you back in the future to provide an even better experience.If there's anything specific you would like to discuss or if you have further suggestions, please feel free to reach out.Warm regards

8/10 Good

Luigi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, friendly staff.
Stayed 7 nights in Oct 2023
Response from Guest Relations on Dec 7, 2023
Dear LiugiThank you so much for your kind words! We are delighted to hear that you enjoyed your stay at our hotel and found our staff to be friendly. Providing excellent service and a welcoming atmosphere are our top priorities, and it's always rewarding to receive positive feedback.We appreciate you taking the time to share your experience, and we look forward to the opportunity to welcome you back in the future. If there's anything specific that stood out to you or if you have any suggestions for improvement, please feel free to let us know.Once again, thank you for choosing our hotel. We hope to have the pleasure of hosting you again soon.Warm regards,

6/10 Okay

Ali

Traveled with family and small children
Liked: Amenities
Disliked: Cleanliness
House keeping was extremely horrible!!! The rooms were not cleaned at all nicely!!!
Stayed 7 nights in Sep 2023
Response from Guest Relations on Dec 7, 2023
Dear Ali,We sincerely apologize for the inconvenience you experienced with our housekeeping services. Your feedback is important to us, and we regret that we fell short of your expectations in maintaining a clean and well-kept environment.Please be assured that we take your comments seriously, and we will address this matter with our housekeeping team to ensure that improvements are made promptly. We understand the importance of a clean and comfortable stay, and we're committed to rectifying the issues you've raised.If there are specific details or areas that you would like us to focus on, please feel free to provide more information. Your input is invaluable, and we appreciate your understanding.We hope to have the opportunity to regain your trust and provide a much-improved experience during your next visit.Best regards,

10/10 Excellent

Waleed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel. Very friendly staff. Large and comfortable room with amazing view of the city
Stayed 3 nights in Sep 2023
Response from Guest Relations on Dec 7, 2023
Dear Waleed,Thank you so much for your delightful feedback! We're thrilled to hear that you had a wonderful experience at our hotel. It's fantastic that you found our staff to be very friendly and that you enjoyed the large and comfortable room with its amazing view of the city.Your positive comments mean a lot to us, and we're grateful for the opportunity to contribute to your memorable stay. If there's anything specific you loved about your experience or if you have any suggestions for improvement, please feel free to share.We look forward to welcoming you back for another exceptional stay in the future!Best regards,

10/10 Excellent

Abdelhadi

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is perfect and great i really enjoyed very much, also i woulk to convey my spcial thanks to mamger of the hotel and all the staff's working in the hotel ,they are very copperating and providing all the help for the customers.
Stayed 6 nights in Sep 2023
Response from Guest Relations on Dec 7, 2023
Dear Abdelhadi,Thank you so much for your kind words and positive feedback! We're delighted to hear that everything was perfect and that you truly enjoyed your stay. Your appreciation for the hotel manager and all the staff is heartening, and we'll be sure to convey your special thanks to them.Our team is dedicated to providing excellent service and assistance, and we're thrilled that their efforts made a positive impact on your experience. If there's anything specific you loved about your stay or if you have any additional feedback to share, please feel free to let us know.We appreciate your choosing our hotel, and we look forward to the pleasure of welcoming you back for another enjoyable stay in the future!Best regards,

10/10 Excellent

Ingrid

Stayed 1 night in Sep 2023
Response from Guest Relations on Dec 7, 2023
Dear Ingrid,Thank you for taking the time to share your thoughts with us. We appreciate your 5-point review and your valuable feedback.If there are specific areas where we excelled or aspects that you feel we could improve upon, we would love to hear more about your experience. Your insights help us enhance our services and provide the best possible stay for our guests.We look forward to any additional comments or suggestions you may have and hope to have the opportunity to welcome you back for an even better experience in the future.Best regards,

10/10 Excellent

Oumou

Stayed 1 night in Aug 2023
Response from Guest Relations on Dec 7, 2023
Dear Oumou,Thank you for taking the time to share your thoughts with us. We appreciate your 5-point review and your valuable feedback.If there are specific areas where we excelled or aspects that you feel we could improve upon, we would love to hear more about your experience. Your insights help us enhance our services and provide the best possible stay for our guests.We look forward to any additional comments or suggestions you may have and hope to have the opportunity to welcome you back for an even better experience in the future.Best regards,

8/10 Good

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities
Its a nice place to stau in
Stayed 2 nights in Jul 2023
Response from Hotel Management on Aug 2, 2023
Dear Guest,Thank you for your kind words! We are thrilled to hear that you found our hotel to be a pleasant and enjoyable place to stay. Our team works diligently to provide a comfortable and welcoming environment for all of our guests, and we're glad to know that we met your expectations.If you have any specific feedback or suggestions on how we can make your experience even better, please don't hesitate to share. We appreciate your feedback and look forward to the opportunity to welcome you back in the future.Warm regards,Hotel Management

10/10 Excellent

Alhassan

Liked: Property conditions & facilities
Good
Stayed 1 night in May 2023
Response from Hotel Management on Jul 6, 2023
Dear Alhassan,Thank you for your kind comment about Wanda Vista Hotel. We are thrilled to hear that you consider our hotel to be good.Providing a positive and enjoyable experience for our guests is our top priority, and we are delighted that you had a good impression of our hotel. We strive to offer exceptional service, comfortable accommodations, and a welcoming atmosphere for all our guests.If there is anything specific you would like to share about your experience or if there are any particular aspects of our hotel that stood out to you, we would love to hear more. Your feedback is valuable to us as we continuously strive to improve and provide the best possible guest experience.Thank you for choosing Wanda Vista Hotel. We hope to have the opportunity to welcome you back in the future for another great stay. If you have any further questions or need any assistance, please feel free to reach out to our guest relations team.Best Regards,Hotel Management

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jun 2023
Response from Hotel Management on Jun 26, 2023
Dear Valued Guest,Thank you for your feedback and for choosing our hotel for your stay. We are delighted to hear that you had a great experience with us.Providing excellent service and creating a memorable stay for our guests is our top priority. We are thrilled that we were able to meet your expectations and make your stay enjoyable.If there is anything specific that stood out to you or any particular aspect of our hotel that you would like to highlight, please let us know. We always value feedback from our guests as it helps us continuously improve our services.Once again, we appreciate your kind words and thank you for choosing our hotel. We hope to have the pleasure of welcoming you back for another great experience in the future.Warm regards,Hotel Management

8/10 Good

Byambadorj, Ulaanbaatar

Liked: Cleanliness, staff & service, property conditions & facilities
The property itself in a good condition with excellent staff attitude. The location is not perfect and nothing in walking distance.
Stayed 2 nights in Jun 2023
Response from Hotel Management on Jun 13, 2023
Dear Guest,Thank you for taking the time to provide us with your feedback. We are glad to hear that you found our property to be in good condition and that our staff provided excellent service. Your kind words are truly appreciated.We understand that the location of our property may not be ideal for everyone, as it may not offer convenient walking distance access to certain attractions or amenities. We apologize for any inconvenience this may have caused during your stay.While we strive to provide a comfortable and enjoyable experience within our property, we also recognize the importance of convenient access to nearby amenities. We appreciate your feedback and will take it into consideration as we continue to evaluate ways to enhance our guests' experience.If there's anything else we can assist you with or if you have any further suggestions, please feel free to let us know. We value your patronage and hope to have the opportunity to welcome you back in the future.Best regards,Hotel Management

8/10 Good

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Hotel Management on Jun 13, 2023
Dear Guest,Thank you for sharing your feedback with us. We are pleased to hear that you found our rooms to be modern and nice, and that our staff provided a friendly experience during your stay.We appreciate your comments about the breakfast. We continuously strive to improve our offerings, and your feedback helps us in this process. Please be assured that we will take your comments into consideration as we work towards enhancing the breakfast experience for our guests.Regarding the location, we apologize for any inconvenience you may have faced. We understand that a car or taxi may be necessary to access certain attractions or amenities. However, we are glad to hear that the 212 shopping mall is within a reasonable walking distance, making it a convenient option for guests who prefer to explore on foot.Your satisfaction is our top priority, and we value your feedback. If there's anything else we can do to improve your future stays, please do not hesitate to let us know. We appreciate your patronage and look forward to welcoming you back in the future.Best regards,Hotel Management

10/10 Excellent

Hosam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Modern nice rooms. Friendly staff. Breakfast average! Car or taxi is needed, however 212 shopping mall is about 15 mins walk away.
Stayed 1 night in Jun 2023
Response from Hotel Management on Jun 10, 2023
Dear Hosam,Thank you for your feedback on our hotel. We are delighted to hear that you found our rooms to be modern and pleasant, and that our staff provided friendly service. We appreciate your comments about the breakfast, and we will take them into consideration as we strive to improve our offerings.Regarding transportation, we understand that having a car or taking a taxi may be necessary for some guests, and we apologize for any inconvenience this may have caused. However, we are pleased to inform you that the 212 shopping mall is conveniently located within a 15-minute walk from our hotel, providing an alternative option for entertainment and shopping.We value your input and aim to provide the best possible experience for our guests. If there is anything else we can assist you with or if you have any further suggestions, please do not hesitate to let us know. We hope to have the opportunity to welcome you back in the future and exceed your expectations in all aspects of your stay.Kind Regards,

10/10 Excellent

Maysoun

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a very nice hotel but the shower water was floating in the bathroom and there’s no free breakfast.
Stayed 2 nights in Jun 2023
Response from Hotel Management on Jun 12, 2023
Dear Maysoun,Thank you for taking the time to provide us with your feedback. We appreciate your kind words about our hotel, and we regret to hear about the issues you encountered during your stay.We apologize for the inconvenience you experienced with the shower water in the bathroom. Please be assured that we take such matters seriously, and we will investigate and address the problem to ensure it doesn't happen again in the future. We appreciate you bringing this to our attention, as it helps us improve the quality of our facilities for all our guests.Regarding the breakfast, we understand that complimentary breakfast is an important amenity for many guests.We offer a range of dining choices, including breakfast options that can be purchased separately. We apologize if this was not communicated clearly during your booking process.We value your feedback and will take your comments into consideration as we continuously strive to enhance our services and amenities.Best regards,

10/10 Excellent

Raven

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Food is great on breakfast. There is a very good Chinese Resto in the Hotel and walking distance Supermarket
Stayed 1 night in May 2023
Response from Hotel Management on Jun 10, 2023
Dear Raven,Thank you for your feedback and positive comments about the food options at our hotel. We are delighted to hear that you enjoyed your breakfast experience. Our team takes great pride in providing a variety of delicious options to start your day off right.We are also pleased to inform you that we have a fantastic Chinese restaurant located within the hotel premises. It offers a wide range of authentic Chinese dishes prepared by skilled chefs. We believe that our guests should have access to diverse culinary experiences, and we are glad you found our Chinese restaurant to be of high quality.Additionally, we understand the convenience of having a supermarket within walking distance. It provides an excellent opportunity for our guests to explore local flavors and purchase any essentials they may need during their stay.Once again, thank you for your kind words and for choosing our hotel. We look forward to serving you again in the future and providing you with more exceptional dining experiences.Warm regards,Hotel Management.

10/10 Excellent

Raven

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location for shopping
Location is near the Bug Local Supermarket and Outlet stores
Stayed 1 night in May 2023
Response from Hotel Management on Jun 10, 2023
Dear Raven,Dear Guest,Thank you for taking your precious time to make this nice feedback. Hope to see you again as soon as possible.Best Regards,

6/10 Okay

Abdulaziz

Liked: Staff & service, property conditions & facilities, room comfort
In the beginning we got smoking room while we clearly mentioned to get non smoking room , and wasn’t full clean , over all the beds are soo comfortable.
Stayed 3 nights in Apr 2023
Response from Alp Mumcu on May 5, 2023
Dear guest,Thank you for taking the time to provide us with feedback about your recent stay at our hotel. We apologize for any inconvenience caused by the smoking room allocation despite your request for a non-smoking room. We understand that this may have affected your overall experience with us.We are also sorry to hear that the cleanliness of the room did not meet your expectations. We strive to maintain a high standard of cleanliness and hygiene, and we will make sure to address this with our housekeeping team to ensure that our standards are being met.On a positive note, we are glad to hear that you found the beds to be comfortable. We take great pride in ensuring that our guests have a comfortable and enjoyable stay with us.Once again, please accept our apologies for any inconvenience caused during your stay. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Best regards,Hotel Management.

10/10 Excellent

Egle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Büşra CANDAN on Apr 4, 2023
Değerli Misafirimiz,Kıymetli vaktinizi ayırıp otelimizle ilgili yorumunuz için çok teşekkür ederiz. Hizmet kalitemizden memnun kalmış olmanız bizleri de çok mutlu etmiştir. Sizi tekrar Wanda Vista Istanbul Hotel’de ağırlamaktan mutluluk duyarız.Saygılarımla,Büşra CANDAN Misafir İlişkileri Sorumlusu

4/10 Poor

Akbar

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Service was okay, very inconsistent. Some folks were nice and others were so rude. Valet scratched my car, and didn't take any responsibility. On two occasions I was given the key and told to get the car myself.
Response from Büşra CANDAN on Mar 27, 2023
Dear Akbar,Thank you very much for evaluating us. If you share more detailed information about the subject with us, we would be grateful to receive your comments. Hoping to welcome you again very soon.Best Regards,Büşra CANDANGuest Relations Agent

10/10 Excellent

Hamza

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Büşra CANDAN on Mar 16, 2023
Dear Hamza,Thank you very much for spending your valuable time to leave your review about Wanda Vista Istanbul Hotel. We are very happy to see that you were completely pleased with our service / your stay. We would be very glad to host you again in the near future.Best Regards,Büşra CANDAN Guest Relations Agent

10/10 Excellent

ESSA

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
مريح وعائلي ولطيف
- الفندق جميل ونظيف - الاستقبال ودود ومتعاون - خدمة صف السيارة وحامل الحقائب متعاون ومبادر - الغرفة واسعة وفسيحة ونظيفة وبها كافة الاحتياجات مع جلسة جميلة ومطبخ مفتوح جميل - المطعم جيد وبحاجة إلى تنوع الأصناف - صالة اللياقة البدنية كبيرة وبها معدات متنوعة - عند التوجه للفندق انتبه جيدا هناك شارع على اليمين يأخذك مباشرة للفندق حتى تتجنب الازدحام
Stayed 1 night in Mar 2023
Response from Büşra CANDAN on Mar 11, 2023
Dear Essa,Thank you for taking the time to tell us about your experience with us. It is always a pleasure to receive positive feedback.We are particularly pleased that you completely enjoyed your stay. We will share your comments with our team, who we are certain will be encouraged by your remarks. Here at Wanda Vista, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Best Regards,Büşra CANDAN Guest Relations Agent

10/10 Excellent

Sara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful and amazing The hotel had a beautiful design loved it.
Response from Büşra CANDAN on Mar 9, 2023
Dear Sara,Thank you very much for spending your valuable time to leave your review about us. We are very happy to see that you were pleased with desing and staff.We would be very glad to host you again in the near future.Best Regards,Büşra CANDAN Guest Relations Agent

4/10 Poor

Samer, Glenview

Traveled with partner
Disliked: Amenities, property conditions & facilities
Beds are not comfortable. Also there is no noise isolation you can hear you next door neighbor. Parking lot has construction. Hard to park in front of the hotel. You have to pickup your bags upstairs in front of the hotel to get to reception hotel enternace.
Response from Büşra CANDAN on Feb 16, 2023
Dear Samer,Thank you very much for spending your valuable time to leave your review about Wanda Vista Istanbul Hotel. We kindly indicate that we work hard to offer friendly service and our best efforts will be put forth to give our guests entire satisfaction. Therefore, you may rest assured that your review is well noted and will be evaluated.We would be very glad to host you again in the near future.Best Regards,Büşra CANDAN Guest Relations Agent

10/10 Excellent

Ismail

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stays at the hotel
Stayed 1 night in Feb 2023
Response from Büşra CANDAN on Feb 9, 2023
Dear Ismail,Thank you very much for spending your valuable time to leave your review about Wanda Vista Istanbul Hotel. We are very happy to see that you were completely pleased with our service / your stay. We would be very glad to host you again in the near future.Best Regards,Büşra CANDAN Guest Relations Agent

2/10 Terrible

Murat

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible Hotel
I have booked chairman suite room for 2 adults and 2 kids. There was any extra bed once we checked in to the room and also there was not a space for 2 extra beds. They changed our room and there were other guesta in the new room once we arrived. Even after this issues did not stop: in the new room window was not closing. So they moved us to third room. It took 1.5 hour to give us a room with 4 bed as they promised in the booking. The breakfast is terrible also. This hotel should get 2 star, thats all.
Stayed 1 night in Jan 2023
Response from Büşra CANDAN on Jan 30, 2023
Dear Murat,Thank you very much for spending your valuable time to leave your review about Wanda Vista Istanbul Hotel. We kindly indicate that we work hard to offer friendly service and our best efforts will be put forth to give our guests entire satisfaction. Therefore, you may rest assured that your most recent experience does not represent the high level of service we work so relentlessly to sustain. Your valuable comments are much appreciated, and they have been already shared with our relevant departments for instant improvement.We do hope that you will give us another chance in the future to welcome you back again for an enhanced stay.Best Regards,Büşra CANDAN Guest Relations Agent

10/10 Excellent

Muzamil

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and hospitality, very friendly
Response from Büşra CANDAN on Jan 19, 2023
Dear Muzamil,Greetings from Wanda Vista Istanbul Hotel.I would like to thank you for staying with us and taking the time to share your valuable rating.We look forward to welcoming you again during your future trips to Istanbul.Kind Regards,Büşra CANDANGuest Relations Agent

10/10 Excellent

Muzamil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was goo
Response from Büşra CANDAN on Jan 14, 2023
Dear Muzamil,Thank you very much for spending your valuable time to leave your review about Wanda Vista Istanbul Hotel. We are very happy to see that you were completely pleased with our service / your stay. We would be very glad to host you again in the near future.Best Regards,Büşra CANDAN Guest Relations Agent

6/10 Okay

sehaj

Traveled with family
Liked: Staff & service, property conditions & facilities
The Housekeeping staff needs to be properly trained in cleaning the rooms. As we stayed for 4 nights and the floor of the rooms were not cleaned and even on oneday they missed in cleaning the toilets. The provision for facilities like Dental kits were not provided.
Response from Büşra CANDAN on Jan 5, 2023
Dear Sehaj,Thank you for reviewing your stay. While it was difficult to read your comments and learn of the shortfalls you experienced, we do appreciate your honesty so that we can further improve. We’ll use your review as a coaching topic to remind our team members of the importance of attention to detail and accurate communication. What you’ve described is not a reflection of our high standards, and we’re sorry. Again, we thank you for sharing your point of view.Best Regards,Büşra CANDANGuest Relation Agent

10/10 Excellent

NABIL

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Great hotel to stay
Stayed 4 nights in Dec 2022
Response from Büşra CANDAN on Dec 28, 2022
Dear Nabil,Thank you for sharing your positive score and feedback. We appreciate knowing what you loved and what we can improve upon. Join us again! Kind Regards,Büşra CANDANGuest Relations Agent

10/10 Excellent

Farzad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Response from Büşra CANDAN on Dec 28, 2022
Dear Farzad,Thank you very much for spending your valuable time to leave your review about Wanda Vista Istanbul Hotel. We are very happy to see that you were completely pleased with our service / your stay. We would be very glad to host you again in the near future.Best Regards,Büşra CANDAN Guest Relation Agent

10/10 Excellent

ahmed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is so good and the staff is so professional specially reception staff Thanks bushra for the support all the time
Stayed 1 night in Dec 2022
Response from Büşra CANDAN on Dec 23, 2022
Dear Ahmed,Thank you for choosing Wanda Vista Istanbul and providing us with this wonderful feedback which makes us so proud. Indeed, we are thrilled to hear you had a wonderful stay with us and our service was able to leave you such a lasting impression indeed it is all about our colleagues. It is truly an encouragement for us to go the extra mile to ensure a great experience for every one of our guests. We wish that we create a home away from home for you in Istanbul. We hope to welcome you back soon and kindly do not hesitate to reach me. With Warmest Regards, Büşra CANDANGuest Relations Agent