2/10 Terrible
Kristine
Traveled with partner
Apr 23, 2024
Disliked: Staff & service, amenities
I booked my room months in advance in preparation for my trip to Istanbul for surgery. I selected a room with a fridge for my home cooked meals post surgery so I would not have to leave my room unless necessary. I also made sure to book a room with a king bed for my partner, who is a large body builder, and myself with a TV in front of the bed so I can relax and recover in bed to give me some entertainment while staying in bed all day.
However, when I got to the hotel, they had given our room away and had no other availabilities. I was given a room with no tv in front of the bed, just a wall, and a small DOUBLE sized bed where we couldn’t fit comfortably for sleeping and my poor partner had to sleep on the uncomfortable sofa. We discussed with management numerous times over the course of the days we were there. We were told they have no availability and that there’s no rooms that have a king bed, with tv and a fridge, no new room. All the information and photos are wrong on the Expedia website. Unfortunately this caused me to check out early and I didn’t get to enjoy the rest of my days in Turkey I was supposed to. I got clearance from my doctor I could fly back home safely and that’s what i immediately did. Expedia has tried contacting the party for my partial refund for the days there we spent absolutely uncomfortable. It’s been weeks and we still did not receive a response. Do not waste your vacation or money on this property. This is not how a business should be ran.
Kristine
Stayed 9 nights in Apr 2024