March 18, 2020 — Vrbo® has updated its COVID-19 Emergency Policy and shared new information with vacation home owners, property managers and travelers.

What Vrbo is doing as part of its COVID-19 Emergency Policy, excerpted from the Vrbo Help Center:

• A full refund of our fees: We are refunding 100% of the money we make through traveler service fees when you must cancel a trip due to COVID-19, whether the cancellation is government-mandated or because you’re prioritizing the health of your family and loved ones. This is in effect for all stays booked before March 13 with a stay night between March 13 and April 30. You don’t have to do anything to collect the refund, it will happen automatically over the next two weeks. No need to call and confirm.

• Minimum of 50% refund: We have notified partners (homeowners and property managers) to abide by our COVID-19 emergency standards, which set a 50% refund minimum if different stay dates cannot be found, in order to avoid penalties in our marketplace. This is applicable for all canceled stays with a night that falls between March 13 and April 30, 2020, even on trips that are outside the set cancellation policy. 
• Credit for future dates: We are asking partners to offer a full credit for different stay dates within the next year (at no additional cost). If you are unwilling or unable to accept the credit, we advise working with our partner on an acceptable refund, and we have incentivized our partners to go above and beyond their standard policies. The more our partners are able to do for travelers, the more Vrbo will reward them with future bookings. 

More information for homeowners and property managers can be found in the Discovery Hub.

More information for travelers can be found here.

About Vrbo

In 1995, Vrbo introduced a new way for people to travel together, pairing homeowners with families and friends looking for places to stay. We were grounded in one purpose: To give people the space they need to drop the distractions of everyday life and simply be together. Since then, we’ve grown into a global community of homeowners and travelers, with unique properties around the world. Vrbo makes it easy and fun to book cabins, condos, beach houses and every kind of space in between.

Vrbo is part of Expedia Group and offers homeowners and property managers exposure to over 750 million visits to Expedia Group sites each month. To learn more, visit www.vrbo.com.

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