United States
Issue Date: October 8, 2024
Contacts: Media@vrbo.com and press@expedia.com
What: Expedia, Hotels.com and Vrbo have issued travel waivers and activated policies to help travelers displaced by Hurricane Milton.
For impacted airline and hotel reservations:
Expedia Group is helping travelers with reservations impacted by Hurricane Milton. If you have bookings through Expedia or Hotels.com, visit our Customer Service Portals for updates and support. Our Customer Care teams are available 24/7 to assist with travel arrangements.
- Expedia Customer Service Portal
- Hotels.com Customer Service Portal
For Vrbo Reservations:
Vrbo has activated its Extenuating Circumstances Policy for parts of Florida that qualify. The policy applies to travelers who have made reservations in the covered areas. If a traveler is covered, they will receive an email communication directly from Vrbo outlining next steps.
Additional information:
Vrbo’s Extenuating Circumstances Policy helps travelers affected by major disruptions like natural disasters.
- Full Refunds: Hosts must provide full refunds for impacted reservations, regardless of their usual cancellation policy.
- Partial Refunds: For trips already underway, travelers will receive a partial refund for the unused portion of their stay.
- Vrbo Traveler Service Fee Refunds: Vrbo will refund the full traveler service fee for those affected.
Steps for Impacted Travelers:
- Notification: Vrbo will notify affected travelers.
- Contact Host: Reach out to the host via the Vrbo app or platform for reimbursement.
- Customer Service: If the host is unreachable or uncooperative, contact Vrbo’s customer service using the phone number provided in the email sent to you by Vrbo.
For reservations in non-covered areas, the host’s cancellation policy applies, but Vrbo encourages hosts to collaborate with guests. Travelers needing to cancel or change bookings outside the policy window should contact the host directly.
For information related to Hurricane Helene, please click here.
