Playa del Carmen Eco-friendly Vacations

Overall RIU staff provided excellent services. We stayed at the palace and felt that we should have the option of having dinner at other RIU locations, in the area. Additionally, natural cleaning product should be used in hotel lobby as there was a strong chemical smell.

Rooms, staffs, services everything was great...

If you’re younger than 60 years old and enjoy doing activities at the resort, don’t stay at this location. You’ll have a better time at the family resort-princess sunset. This hotel felt outdated. The elevators worked half the time. A majority of the staff seemed like they didn’t want to be there with an exception of a couple people working. Every time we asked for a golf cart ride to the sister property, the bell hops acted like it was an inconvenience when they weren’t doing anything. The food was below average at the buffet and at one point we were severed raw chicken. The sit down restaurants on the property were decent. The alcoholic beverages were subpar. The piña coladas and other blends drinks tasted like fake flavors. The best drinks were two ingredient drinks like rum/coke or rum/pineapple juice. The beach on the adults only side was alright. We spent more time over at the sister resort because overall the vibe was better and more enjoyable. If you’re going to spend your money, make sure to really research the hotels. If we come back we will be going to the Princess Sunset Resort.

Exelente hotel, el personal muy amables, atentos de lo mejor la comida exquisita y sobretodo muy limpio! 100% recommendedo!

Had an amazing stay here at Secrets, we stayed 2 nights and everything was perfect! The resort is so beautiful and well maintained, the room was spacious and very clean, the staff were all very professional and friendly. Plenty of restaurants to choose from, food was excellent. Our stay was very relaxing and peaceful which is what we were wanting. Will definitely stay again!

Rooms, staffs, services everything was great...

If you’re younger than 60 years old and enjoy doing activities at the resort, don’t stay at this location. You’ll have a better time at the family resort-princess sunset. This hotel felt outdated. The elevators worked half the time. A majority of the staff seemed like they didn’t want to be there with an exception of a couple people working. Every time we asked for a golf cart ride to the sister property, the bell hops acted like it was an inconvenience when they weren’t doing anything. The food was below average at the buffet and at one point we were severed raw chicken. The sit down restaurants on the property were decent. The alcoholic beverages were subpar. The piña coladas and other blends drinks tasted like fake flavors. The best drinks were two ingredient drinks like rum/coke or rum/pineapple juice. The beach on the adults only side was alright. We spent more time over at the sister resort because overall the vibe was better and more enjoyable. If you’re going to spend your money, make sure to really research the hotels. If we come back we will be going to the Princess Sunset Resort.

Had an amazing stay here at Secrets, we stayed 2 nights and everything was perfect! The resort is so beautiful and well maintained, the room was spacious and very clean, the staff were all very professional and friendly. Plenty of restaurants to choose from, food was excellent. Our stay was very relaxing and peaceful which is what we were wanting. Will definitely stay again!

Overall RIU staff provided excellent services. We stayed at the palace and felt that we should have the option of having dinner at other RIU locations, in the area. Additionally, natural cleaning product should be used in hotel lobby as there was a strong chemical smell.

If you’re younger than 60 years old and enjoy doing activities at the resort, don’t stay at this location. You’ll have a better time at the family resort-princess sunset. This hotel felt outdated. The elevators worked half the time. A majority of the staff seemed like they didn’t want to be there with an exception of a couple people working. Every time we asked for a golf cart ride to the sister property, the bell hops acted like it was an inconvenience when they weren’t doing anything. The food was below average at the buffet and at one point we were severed raw chicken. The sit down restaurants on the property were decent. The alcoholic beverages were subpar. The piña coladas and other blends drinks tasted like fake flavors. The best drinks were two ingredient drinks like rum/coke or rum/pineapple juice. The beach on the adults only side was alright. We spent more time over at the sister resort because overall the vibe was better and more enjoyable. If you’re going to spend your money, make sure to really research the hotels. If we come back we will be going to the Princess Sunset Resort.

Rooms, staffs, services everything was great...

Very poor property conditions limited food and overall property and all needs a lot of updates

Will definitely stay here again.

Rooms, staffs, services everything was great...