Airline-initiated schedule changes

When you receive a change notification via email, SMS or app notification

• Review the schedule change details and follow the directions in the email.
• Depending on the type of schedule change, you may or may not need to contact us to confirm the changes.
• Once the schedule change is complete, we will send you an email confirmation with the revised itinerary.

When you receive a change notification via phone

• Sometimes, we will attempt to reach you by phone in addition to emailing you about the change.
• Once we confirm the flight changes with you and the airline approves them, we will email you the revised itinerary confirmation.