2 bedrooms, iron/ironing board, internet, bed sheets
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Reviews of Resort condo with hot tub, heated pool, tennis, gym, 2 patios, washer/dryer, AC

Resort condo with hot tub, heated pool, tennis, gym, 2 patios, washer/dryer, AC
Napa, CA

Reviews

2.0
Rating 10 - Excellent. 0 out of 1 reviews" "
Rating 8 - Good. 0 out of 1 reviews" "
Rating 6 - Okay. 0 out of 1 reviews" "
Rating 4 - Poor. 0 out of 1 reviews" "
Rating 2 - Terrible. 1 out of 1 reviews" "

10/10

Cleanliness

Reviews

2/10 Terrible

Jillian I.

Liked: Cleanliness
False advertisement regarding included amenities
The listing stated "Resort condo with hot tub, heated pool, tennis, gym, 2 patios, washer/dryer, AC" but the it's only resort guests that have access to the hot tub, heated pool, tennis and gym. We were very unimpressed with this as we had to drive to San Fran every day just to keep the kids busy. The laundry is also on the other side of the resort, so we had to walk the 10 mins to use the paid machines. We won't be booking through VRBO again as they weren't willing to provide us with any kind of amenity refund for our week long stay. The place itself is very clean and kept up through.
Stayed 7 nights in Dec 2023
Response from VrboOwner on Dec 29, 2023
Thank you for providing your valuable feedback. We are sorry for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.