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Reviews of Hyatt Vacation Club at Northstar Lodge, Lake Tahoe

4.5 out of 5
Hyatt Vacation Club at Northstar Lodge, Lake Tahoe
970 Northstar Drive, Truckee, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 577 out of 877 reviews" "
Rating 8 - Good. 156 out of 877 reviews" "
Rating 6 - Okay. 79 out of 877 reviews" "
Rating 4 - Poor. 27 out of 877 reviews" "
Rating 2 - Terrible. 38 out of 877 reviews" "

9.4/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Toublong

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Check in was strange. Our room was advertised as having a balcony based off of photos, but when we checked in it had no balcony. I was willing to pay extra for an upgraded room with a balcony but the hotel refused and said I had to contact Expedia for the change. This is absurd because I never had and issue with changing rooms anywhere else. The management there did not want to accommodate our change, and said all rooms were booked even though the place was dead quiet and we hardly saw any other guests there.
Stayed 1 night in May 2024

10/10 Excellent

Pary

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Gorgeous land and buildings. Amazing room. A door on the master bath cabinet in our room had broken hinges and it looked like it had been that way for a while and not repaired. The shower felt a little awkward with no good place to hang your towel while you shower so you could easily get it when you're done. One of the drawers in the master bedroom would not stay closed and would slide open slightly by itself. Overall, an incredible place to stay.
Stayed 2 nights in May 2024

10/10 Excellent

Jessica Castillo

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything about this place was just perfect
Stayed 2 nights in May 2024

10/10 Excellent

Roberto

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Spacious and still new feel, with access to the gondola and ski valet. The property is very nice. As any vacation club it has limited services at the property.
Stayed 6 nights in Mar 2024
Response from Juana on May 19, 2024
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Peter Paul

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful place for those who seek calm and close-to-nature ambiance in late spring or any off-season like May. Perfect for family or friends getaway.
Stayed 1 night in May 2024
Response from Juana on May 13, 2024
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Jamie

Liked: Cleanliness, amenities, property conditions & facilities
Awesome property!! Rooms were super nice and the hot tub was phenomenal!
Stayed 4 nights in May 2024
Response from Juana on May 12, 2024
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Mira

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Juana on May 12, 2024
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Mercedes

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I love that the place looked nice the people were nice. loved the activities they had.
Stayed 2 nights in May 2024
Response from Juana on May 10, 2024
Thank you for staying with us, we appreciate your feedback.

8/10 Good

Srijan

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
The steam was not working all 3 days I stayed. This is dissapointing as that was one of the reasons I booked the property.
Stayed 2 nights in May 2024
Response from Juana on May 10, 2024
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Dawei

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Roomy and clean, will come back again
Stayed 1 night in Apr 2024
Response from Juana on May 10, 2024
Thank you for staying with us, we appreciate your feedback.

8/10 Good

Eunice

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2024

6/10 Okay

Viktor

Traveled with family
Liked: Cleanliness
W
Stayed 1 night in May 2024
Response from Juana on May 3, 2024
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Amelia

Traveled with family
Liked: Cleanliness, property conditions & facilities
Excellent
Stayed 2 nights in Apr 2024
Response from Juana on May 3, 2024
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Michael

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Had the place to ourselves
Stayed 1 night in Apr 2024
Response from Juana on Apr 28, 2024
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, property conditions & facilities
Beautiful time the week after they closed the mountain for skiing. Very quiet!
Stayed 3 nights in Apr 2024
Response from Juana on Apr 19, 2024
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Leila

Stayed 1 night in Apr 2024
Response from Juana on May 4, 2024
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Carlos

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We are not the skiing type but that didn’t stop us from enjoying our stay. Place is high class with plenty of things to do for kids moms and dads. Proximity to Truckee and Tahoe makes anything else you might want to do easy as well.
Stayed 2 nights in Apr 2024
Response from Juana on Apr 14, 2024
Thank you for staying with us, we appreciate your feedback.

8/10 Good

Eduardo

Liked: Cleanliness, property conditions & facilities
Great for skiing. Ski in and ski out option with gondola right behind the property great ski valet service. One Front desk staff member could use some polishing up on customer care
Stayed 4 nights in Mar 2024
Response from Juana on Apr 5, 2024
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Serena

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff friendly and helpful! Lots of room in the rooms.
Stayed 1 night in Mar 2024
Response from Juana on Apr 5, 2024
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Laura

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great for families and fun for kids. Spacious rooms. We wanted to ice skate but it was closed; the only negative.
Stayed 2 nights in Mar 2024
Response from Ryan on Mar 22, 2024
Thank you, Laura, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Daniil

Liked: Cleanliness, amenities, property conditions & facilities
Located at walking distance from Northstar Village.
Stayed 2 nights in Mar 2024
Response from Ryan on Mar 15, 2024
Thank you, Daniil, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Patrick Lee, Tyler

Stayed 4 nights in Mar 2024
Response from Juana on Apr 5, 2024
Thank you for staying with us, we appreciate your feedback.

8/10 Good

scott

Stayed 2 nights in Mar 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
The experience was excellent! It made our stay at NorthStar very enjoyable.
Stayed 1 night in Feb 2024
Response from Ryan on Mar 12, 2024
Thank you for your amazing 10/10 review! We greatly appreciate your positive feedback, and we're here to ensure every stay with us is top-notch. If you ever have any specific comments or suggestions to share, please feel free to do so. Your satisfaction is our priority, and we look forward to serving you again soon!

10/10 Excellent

Ronghui

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2024
Response from Ryan on Mar 12, 2024
Ronghui, thank you for your amazing 10/10 review! We greatly appreciate your positive feedback, and we're here to ensure every stay with us is top-notch. If you ever have any specific comments or suggestions to share, please feel free to do so. Your satisfaction is our priority, and we look forward to serving you again soon!

10/10 Excellent

Peter

Liked: Cleanliness, amenities, property conditions & facilities
Staff was amazing - especially at check in.
Stayed 1 night in Feb 2024
Response from Ryan on Mar 14, 2024
Thank you, Peter, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Siobhan

Stayed 1 night in Feb 2024
Response from Ryan on Feb 7, 2024
Siobhan, thank you for your amazing 10/10 review! We greatly appreciate your positive feedback, and we're here to ensure every stay with us is top-notch. If you ever have any specific comments or suggestions to share, please feel free to do so. Your satisfaction is our priority, and we look forward to serving you again soon!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Room comfort
Stayed 4 nights in Jan 2024
Response from Ryan on Feb 2, 2024
Thank you for your amazing 10/10 review! We greatly appreciate your positive feedback, and we're here to ensure every stay with us is top-notch. If you ever have any specific comments or suggestions to share, please feel free to do so. Your satisfaction is our priority, and we look forward to serving you again soon!

10/10 Excellent

Teondrick

Traveled with partner
Liked: Cleanliness, property conditions & facilities
I loved my stay!
Stayed 3 nights in Nov 2023
Response from Ryan on Jan 23, 2024
Thank you, Teondrick, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

8/10 Good

Nadia

Liked: Cleanliness, property conditions & facilities
Good
Response from Ryan on Feb 7, 2024
Nadia, thank you for the fantastic review! We're delighted to hear that you had such a wonderful experience with us. Your kind words mean a lot, and we look forward to welcoming you back for another exceptional stay!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from Ryan on Dec 18, 2023
Thank you for your amazing 10/10 review! We greatly appreciate your positive feedback, and we're here to ensure every stay with us is top-notch. If you ever have any specific comments or suggestions to share, please feel free to do so. Your satisfaction is our priority, and we look forward to serving you again soon!

10/10 Excellent

gabrielagab

Traveled with family
Beautiful location
Stayed 3 nights in Nov 2023
Response from Juana on Dec 4, 2023
Thank you for staying with us, we appreciate your feedback.

8/10 Good

Helen

Liked: Cleanliness, room comfort
Took a while to get hot water for showers Walls are thin, could hear next door children
Stayed 3 nights in Nov 2023
Response from Juana on Dec 3, 2023
Thank you for staying with us, we appreciate your feedback.

8/10 Good

William

Traveled with family
Liked: Cleanliness, property conditions & facilities
Modern and recently updated. Clean units and well equipped. Disliked that front desk tried to signed me up for a vacation club open house and sell other promotion package right after checking in after driving 5 hours.
Stayed 4 nights in Nov 2023
Response from Juana on Dec 4, 2023
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

marion

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very convenient. Free parking, coffeeshops and dining are very accessble, you can just walk in the village or drive 30mins in truckee downtown. Friendly staff too. This is my second time here and will come back for more
Stayed 2 nights in Nov 2023
Response from Juana on Nov 29, 2023
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
One night stay. Beautiful property.
Pros: beautiful property, close to shops & small restaurants. Beautiful in the winter season. Cons: check out at 10am and didn’t allow for late check out even if our stay was off season (11/10) and barely any cars in the parking lot, $20 additional car parking, will talk you into signing up for vacation rental sales, small parking spaces. We stayed in a 2 bedroom unit, nice space, beautiful bathroom suite. Kitchen stocked with dining sets, pots & pans, etc. They’ve got the basics covered.
Stayed 1 night in Nov 2023
Response from Ryan on Nov 14, 2023
Thank you for your detailed feedback! We're delighted to hear you enjoyed the beautiful property, proximity to shops and restaurants, and the overall space and amenities in your 2-bedroom unit. We appreciate your comments about the check-out time, parking, and the additional services offered. Your feedback is valuable, and we'll take it into consideration to enhance our guests' experience. If there's anything else you'd like to share, feel free to let us know.

10/10 Excellent

Gilda M

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023
Response from Juana on Nov 12, 2023
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Sarah

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Juana on Nov 7, 2023
Thank you for staying with us, we appreciate your feedback.

8/10 Good

Barbara

Traveled with group
Liked: Property conditions & facilities
Disliked: Amenities
This property is Beautiful and the room was very nice. However, I am disabled and using a Walker now. I requested a room for disabled and the walk to the room was Horrific for me. We were on the 3rd floor and were Not told about underground parking. I had to walk So Far then to The Very last room at the end of the Hall. The room temp was 76* and we called the front desk for help. We were told that an engineer had to set our thermostat properly, and if we couldn’t wait, they would fix it in the morning. We waited, the “engineer” came to our room and set it to 68*. This Hotel Néeds to take care of Simple requests without arguing or threatening that if we leave, our room temp will continue to climb until the morning, when the “engineer” could set our Thermostat. We found out that a person was to accompany us to the room and show us how to set the complex thermostat and other feature’s. Bad Service, zero attention to my current status of disability. Rude front desk staff. We later found out that the parking garage, that is Not marked clearly, would have saved me any extremely painfully very long walk to our room. An extremely early checkout time of 10am!!?
Stayed 1 night in Nov 2023
Response from Juana on Nov 5, 2023
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Hearthy

Stayed 1 night in Nov 2023
Response from Juana on Nov 4, 2023
Thank you for staying with us, we appreciate your feedback.

4/10 Poor

Verified traveler

Stayed 1 night in Oct 2023
Response from Ryan on Oct 23, 2023
We noticed you didn't include any specific comments in your review. We value your feedback, and if you have any concerns or suggestions, please share them with us so we can improve and ensure a better experience in the future. Your input is important to us, and we strive to provide the best possible service.

8/10 Good

tina

Traveled with partner
Rooms not cleaned during stay. Rooms are worn, stained couch and scuffed up furniture. Bathroom could use a refresh.
Stayed 3 nights in Oct 2023
Response from Juana on Oct 20, 2023
Thank you for staying with us, we appreciate your feedback

6/10 Okay

Nancy

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Ryan on Oct 20, 2023
Hi Nancy, thank you for taking the time to leave a review. We'd love to hear more about your stay and any feedback you might have. Your input helps us improve our services, so please feel free to share more details about your experience. We're here to listen and make your next stay even better.

10/10 Excellent

Angela

Traveled with partner
It was absolutely beautiful. I was amazed at the size of the room. Front desk & concierge was very friendly.
Stayed 1 night in Oct 2023
Response from Juana on Oct 20, 2023
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

mike

Liked: Cleanliness, property conditions & facilities
Good
Stayed 1 night in Oct 2023
Response from Juana on Oct 8, 2023
Thank you for staying with us, we appreciate your feedback

10/10 Excellent

Kirk

Traveled with family
Liked: Cleanliness, property conditions & facilities
The Northstar Village is laid out to serve people of all interests. Our stay was quiet and peaceful. We're recommending the Hyatt Vacation Club at Northstar Lodge to our closest family and friends.
Stayed 7 nights in Sep 2023
Response from Juana on Oct 3, 2023
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

PEDRO

Stayed 2 nights in Sep 2023
Response from Juana on Oct 16, 2023
Thank you for staying with us we appreciate your feedback

10/10 Excellent

Yair

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Just a great place to stay
Stayed 1 night in Sep 2023
Response from Juana on Sep 25, 2023
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Malgorzata

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hyatt Vacation club is a amazing place to relax. I was there for a week with my family members and we had great time. Apartment was spacious, beds were comfortable and staff was friendly. Underground parking is a bonus and the area is walkable to the stores, restaurants, gondola and theater. It is about close to Truckee and Lake Tahoe area. Can't wait to visit again.
Stayed 7 nights in Sep 2023
Response from Juana on Sep 23, 2023
Thank you for staying with us, we appreciate your feedback

10/10 Excellent

Arowyn, Brentwood

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Kat our check in agent was amazing. We had a late check in but. She was so sweet about it and what can on me really do if your room isn’t ready. So we went to eat and by the time we were done our room was ready. Again thank you Kat you were amazing. Room was very clean! And anything we requested was accommodated by staff asap. We even requested robes and slippers. Within ten minutes they had arrived. Was a great experience for my family..thank you to all staff and we will be having many more family vacations here.
Stayed 3 nights in Sep 2023
Response from Juana on Sep 18, 2023
Thank you for staying with us, we appreciate your feedback.