“All the staff were very nice and warm and made us feel very welcomed. Starting from the manager, Kai, who checked us in and explained everything about the property to us, to the service staff who brought us water, the staff who started the fire in our room and the the waiter who served us during the meals. Small touches like cleaning up our boots and loaning us the gaiters. Chef coming out to ask what we liked. Really appreciate Ed”
“This hotel is absolutely horrible!
It is incredibly overpriced, at the same rate as a Luxury Hotel, but they have service comparable to a Motel in Rural Alabama.
They don't have a restaurant, they have a cafeteria with a fixed menu. The portions are tiny (cheap) and I left each meal still feeling hungry.
They do not have internet in the Rooms.
They do not stock their minibar.
Half of the electrical outlets in each room do not work.
The entrance of each room is accessed through a back alley……
“Very beautiful property. The staff were lovely very happy to help. Nice rooms everything was great. I was able to get a gorilla trek at the last minute which was fantastic due to the last minute calls arrangement by the supervisor ladies at the desk. Well furnished and updated colonial house..”
“Het hotel is ruim opgezet, het personeel vriendelijk. Ontvangst met gemberthee. Het hotel was schoon, de kamers ruim. sAvonds werd de haard in onze kamer aangestoken. Voor onze safari naar de Golden Monkeys was het een heel goede locatie, ook voor de Gorilla safari in Rwanda is het een goede plek. Het eten was uitgebreid , maar de kwaliteit viel een beetje tegen. ”
“Very friendly and helpful staff with a restaurant on-site and the historic hotel/hangout across the street. A bit far from the national park. No fan, AC or mosquito net in room. Luckily, I didn't need the latter. A bit worn around the edges, but relatively comfortable. ”
“The staff was very friendly and more attentive than any other hotel I have ever stayed at. The lodge itself is very outdated the price was high but so are all the other ones in the area.”
“it is a good stop over to volcano national park. about 20 mins drive.
the property is okay. it was well kept. the room was gorgeous but the mattress was terrible. it is hard and gave me backache.
the breakfast can be made better.
the staff is nice. ”
