2/10 糟糕
Steve B.
2025 年 1 月 4 日
不满意:清洁度
Horrible - A Warning about this Owner and VRBO
We've used VRBO many times in the past. You can check my history and ratings as a guest - I am a husband, father and CEO of a small company and we have always used VRBO with good results.We booked this property and paid in full September 29, 2024 for an arrival on December 29, 2024. I received all the confirmations from VRBO, including the "Here are you keys" email on December 26, with the email saying "the owner will email you the keys on your arrival day".Arrival day - Sunday, December 29 - no communication and no response from the owner, including the phone number provided and messaging through the VRBO app.4pm on a Sunday in a resort town on New Year's week - no place to stay for my family. VRBO put me on hold for 30 mins, then I spoke to a junior person in the Philippines - no escalation or urgency.After 2.5 hours on the phone, Sunday evening, received One Key credits and left to my own devices to try and find a place to stay. It's Sunday, 5pm on a holiday week in a resort town, and the credit they give you is for the amount you booked an advanced reservation for 2 months ago.We ended up staying in a motel for the week. No kitchen, laundry or other things a family booking a condo 2 months in advance was planning for (cooking vs eating out).This was an alarming wake up call for our family.At a minimum, this owner is a terrible person, as we saw them at the unit! They obviously just decided to use their property for the holiday.
Steve B.
2024 年 12 月入住 5 晚