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Reviews of Residence Inn Los Angeles L.A. LIVE

3 out of 5
Residence Inn Los Angeles L.A. LIVE
901 W Olympic Blvd, Los Angeles, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 678 out of 1002 reviews" "
Rating 8 - Good. 208 out of 1002 reviews" "
Rating 6 - Okay. 61 out of 1002 reviews" "
Rating 4 - Poor. 22 out of 1002 reviews" "
Rating 2 - Terrible. 33 out of 1002 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Bethany

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is always friendly. Every time I’ve stayed they always checked me in early. Would definitely stay here time and time again and recommend to family and friends!
Stayed 1 night in May 2024
Response from Andrea on May 23, 2024
Hi Bethany,Thank you for staying with us and sharing your thoughts. We look forward to welcoming you back soon!

4/10 Poor

CRISTY PAULINE

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Greetings, I am quite disappointed with the cleanliness of the room. There are dusty lamps, a dirty coffee maker and toaster, a dirty paper towel, stained bath towels, and hair in the bathtub, among other issues. It's my birthday and my first time staying at your hotel, and I am not happy with the quality, especially considering what I paid. I addressed the issues with the night manager, but he was typing something while talking to me and seemed not really focused/sincere (not showing full attention). Sincerely, Cristy
Stayed 1 night in May 2024
Response from Andrea on May 19, 2024
Hi Cristy Pauline,Thank you for staying with us and sharing your experience. I appreciate you allowing our team to respond accordingly prior to your departure.

10/10 Excellent

Mani

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Apr 2024
Response from Andrea on May 19, 2024
Hi Mani,Thank you for staying with us and sharing your experience. We look forward to welcoming you back soon!

8/10 Good

Krystal

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice experience for our kids they loved the hotel complimentary breakfast! We checked in late at night and staff was very short and not too welcoming. Valet was a bit pricey and also had bad customer service etiquette. On the other hand our suite was great! It had all the amenities and beds were comfy after a long travel.
Stayed 1 night in May 2024
Response from Andrea on May 17, 2024
Hi Krystal,Thank you for staying with us and sharing your review. The F&B team will be psyched that your family enjoyed breakfast. The next time your travels bring you to DTLA, please reach out directly so we can enhance your arrival experience.

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service
We came on a Saturday night and there were a bunch of party goers in the lobby eating food from the food trucks across the way. It’s a nice property but the fact that anyone can just walk in there to eat food is weird
Stayed 2 nights in Apr 2024

10/10 Excellent

Nicholas, Fresno

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Francisco

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was waiting for my Car and a homeless person started to chase me around and there was no security
Stayed 1 night in Mar 2024
Response from Andrea on May 2, 2024
Good Day Francisco,Thank you for staying with us and sharing your review. The safety and security of our guests and associates is our number one priority. The next time your travels bring you to DTLA, please reach out directly so we can best respond to your needs.

10/10 Excellent

HENRIK

Stayed 5 nights in Apr 2024
Response from Andrea on Apr 30, 2024
Hi HENRIK,Thank you for staying with us and sharing your review. We look forward to welcoming you back soon!

10/10 Excellent

HECTOR

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for everything you like to do.
Stayed 1 night in Apr 2024
Response from Andrea on Apr 29, 2024
Hi Hector,Thank you for staying with us and sharing you review. We look forward to welcoming you back soon!

6/10 Okay

Kiomars

Traveled with group
Didn’t appreciate the checking-in staff, managers behaviour
Stayed 4 nights in Apr 2024
Response from Andrea on Apr 27, 2024
Hi Kiomars,Thank you for staying with us and sharing your feedback. I’ve reviewed with our team and hope their resolution will encourage you to stay with us again.

10/10 Excellent

FRANK, Carson

Stayed 1 night in Apr 2024
Response from Andrea on May 14, 2024
Hi Frank,Thank you for staying with us and sharing your review. We look forward to welcoming you back soon!

10/10 Excellent

Brent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near LA Live!! Lots happening. Will stay here again!
Stayed 2 nights in Mar 2024
Response from Andrea on Apr 22, 2024
Hi Brent,Thank you for staying with us and sharing your review. We look forward to welcoming you back soon!

10/10 Excellent

Cynthia, Henderson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Andrea on Apr 23, 2024
Hi Cynthia,Thank you for staying with us and sharing your review. We look forward to welcoming you back soon!

10/10 Excellent

Candace

Stayed 3 nights in Apr 2024
Response from Andrea on Apr 23, 2024
Hi Candace,Thank you for staying with us and sharing your review. We look forward to welcoming you back soon!

10/10 Excellent

Khyati

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was spacious , clean , affordable
Stayed 1 night in Feb 2023
Response from Andrea on Apr 19, 2024
Hi Khyati, Thank you for staying with us and sharing your review. We look forward to welcoming you back soon!

4/10 Poor

Frank

Traveled with family
Average condition
Stayed 1 night in Apr 2024
Response from Andrea on Apr 18, 2024
Hi Frank,Thank you for staying with us and sharing your review. Please reach out directly with specific feedback so that we can respond accordingly. Should future travels bring you back to DTLA, we'd like to leave you with a better impression.

10/10 Excellent

Tabita, Peoria

Traveled with family and small children, Traveled with group, Traveled with family
The rooms were very clean and spacious.
Stayed 3 nights in Apr 2024
Response from Andrea on Apr 15, 2024
Hi Tabita,Thank you for staying with us and sharing your review. We look forward to welcoming you back soon!

10/10 Excellent

Chris

Stayed 2 nights in Apr 2024

10/10 Excellent

Miah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Andrea on Apr 12, 2024
Hi Miah,Thank you for staying with us and sharing your review. We look forward to welcoming you back soon!

8/10 Good

Alvin Lopez

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GREAT location but L.A. has a bad homeless problem in the surrounding area which only hurts the return tourism business.
Stayed 5 nights in Apr 2024
Response from Andrea on Apr 10, 2024
Hi Alvin Lopez,Thank you for staying with us and sharing your review. We look forward to welcoming you back soon!

10/10 Excellent

Sally

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great in the room service was great my only complaint is upon arrival we checked in at 4pm and I had a reservation for 2 rooms and only 1 room was ready the other room did not become available until 6:30pm almost 7pm and still had to check out at 11am room's were great beds comfortable front desk was very nice and accommodating
Stayed 1 night in Apr 2024
Response from Andrea on Apr 8, 2024
Hi Sally, Thanks for staying with us and sharing your experience. We look forward to welcoming you back soon!

8/10 Good

Catherine

Traveled with family
Liked: Cleanliness, staff & service, amenities
The room was spacious and great for our family to sleep and get to a basketball game at Crypto arena was super close and convenient. The pool area was so dark at night wish they had some mood lighting and maybe some outdoor heating lamps and music. The breakfast food was pretty bad. Watered down coffee, barely warm hot items and cheapest tasting bread for toast - the oatmeal was good with a variety of toppings. The shower door in our suitte wouldn't stay shut it kept sliding open. Staff were super friendly and helpful with alternative parking options nearby.
Stayed 2 nights in Mar 2024
Response from Andrea on Apr 7, 2024
Hi Catherine, Thank you for staying with us and sharing your thoughts. We look forward to welcoming you back soon. Please reach out directly so we can leave you with a better impression.

8/10 Good

John, San Diego

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too many bums and way to expensive parking
Stayed 1 night in Apr 2024
Response from Andrea on Apr 6, 2024
Hi John,Thanks for staying with us and sharing your review. We look forward to welcoming you back soon!

8/10 Good

Tesfanesh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very pretty and clean on the inside, knowing it’s in the city the surrounding area while dirty was a cool and surrounding was a good urban experience. My family and I loved LA and will be coming back soon. This hotel gave us a great experience staff and all included. Only thing I have to ask is to have more variety for the breakfast options and make it more known as a valet only facility.
Stayed 4 nights in Mar 2024
Response from Andrea on Apr 5, 2024
Hi Tesfanesh,Thank you for staying with us and sharing your review. We look forward to welcoming you back soon!

10/10 Excellent

Anna, Cloverdale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Andrea on Apr 6, 2024
Hi Anna,Thanks for staying with us and sharing your review. We look forward to welcoming you back soon!

10/10 Excellent

Ronald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is beautiful, nearby downtown area a bit sketchy. One thing that i didn't like was the $60 per day parking that the hotel charges, was not clear to me when i booked that parking wasnt included.
Response from Andrea on Apr 2, 2024
Hi Ronald,Thanks for staying with us and sharing your experience. We look forward to welcoming you back soon!

8/10 Good

Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Andrea on Apr 2, 2024
Hi Austin, Thanks for staying with us and sharing your experience. We look forward to welcoming you back soon!

10/10 Excellent

Jae Mo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Andrea on Mar 31, 2024
Hi Jae Mo, Thanks for staying with us and sharing your review. We look forward to welcoming you back soon!

8/10 Good

Rahim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The area is great in day time and close to all amenities and sports attractions. The night is little less safe and parking is expensive.
Stayed 6 nights in Mar 2024
Response from Andrea on Mar 30, 2024
Hi Rahim,Thanks for staying with us and sharing your review. We look forward to welcoming you back soon!

10/10 Excellent

Saryang

Stayed 2 nights in Mar 2024
Response from Andrea on Apr 17, 2024
Hi Saryang,Thank you for staying with us and sharing your review. We look forward to welcoming you back soon!

8/10 Good

Sobha Rani

Traveled with family
Liked: Cleanliness, property conditions & facilities
Good and clean Hotel. I didn’t like the valet parking option. The valet parking area very narrow. Breakfast is ok .
Stayed 4 nights in Mar 2024
Response from Andrea on Mar 26, 2024
Hi Sobha Rani,Thank you for staying with us and sharing your review.We look forward to welcoming you back soon!

2/10 Terrible

Donald

Stayed here for one night during trip to catch a hockey game and 6am flight out next day. Pre paid through Expedia and 3 weeks later I see a charge on cc statement from the day we checked out. Called and they said there was damage to room. We didn’t even unpack. I am an avid traveler with so many hotel stays and have never had this happen. No call or email even. I asked why they would not have called or emailed prior or even after charging my cc and they said they have the right to charge my card even without my consent. Beware of extra charges from this hotel after the fact!!
Response from Andrea on Mar 25, 2024
Hi Donald,Thank you for staying with us and sharing your review. Please reach out to the Hotel directly to review the details of the incident report.

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet parking was amazing. Front desk experience was wonderful, thank you Andrea. Staff was polite and courteous, Ashley and a few names that escape me, working the bar were excellent.
Stayed 3 nights in Mar 2024
Response from Andrea (GM) on Mar 21, 2024
Hi Kevin,Thanks for staying with us and sharing your review. I forwarded to all hotel and valet associates who #loveourguests. We look forward to welcoming you back soon!

10/10 Excellent

Monica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Andrea on Mar 12, 2024
Hi Monica,Thank you for staying with us and sharing your review. We look forward to welcoming you back soon!

6/10 Okay

Rahman

Stayed 11 nights in Mar 2024
Response from Andrea on Mar 14, 2024
Hi Rahman,Thank you for staying with us and sharing your review. Please reach out directly with specific feedback so we can respond accordingly. We'd like to leave you with a better impression of a future stay.

10/10 Excellent

Tanisha, Sacramento

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Mar 2024
Response from Andrea on Mar 12, 2024
Hi Tanisha,Thank you for staying with us and sharing your review. We look forward to welcoming you back soon!

10/10 Excellent

Daniela

Stayed 1 night in Mar 2024
Response from Andrea on Mar 11, 2024
Hi Daniela,Thank you for staying with us and sharing your review. We look forward to welcoming you back soon!

10/10 Excellent

Thomas, Escondido

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughter and I really enjoyed are stay at Residence Inn Los Angeles. Front desk staff was very nice and helpful. Room was clean and modern. Will stay here again.
Stayed 1 night in Mar 2024
Response from Andrea on Mar 11, 2024
Hi Thomas,Thanks for staying with us and sharing your review. We look forward to welcoming you back soon!

10/10 Excellent

Angelo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Andrea on Mar 10, 2024
Hi Angelo,Thanks for staying with us and sharing your review. We look forward to welcoming you back soon!

10/10 Excellent

craig

Business traveler
Liked: Cleanliness, staff & service, amenities
Room has great space but need some face lifts . However saw pictures in their elevator displaying the new upgrades to the rooms.If they go through with these upgrades , this hotel would be one of the best hotels in downtown L.A
Stayed 2 nights in Feb 2024
Response from Andrea on Mar 8, 2024
Hi craig,Thanks for staying with us and sharing your review. Our room renovation will be completed June 2024. Come back soon and enjoy a brand new room!

10/10 Excellent

Kwamah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like the parking, only Valet or you have to find parking in surrounding area. Valet can be expensive depending on what kind of car you have.
Stayed 1 night in Feb 2024
Response from Andrea on Mar 5, 2024
Hi Kwamah,Thanks for staying with us and sharing your review. We look forward to welcoming you back soon!

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Andrea on Mar 5, 2024
Hi Justin,Thank you for staying with us and sharing your review. We look forward to welcoming you back soon!

6/10 Okay

Gem

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Andrea on Mar 4, 2024
Hi Gem,Thank you for staying with us and sharing your review. Please reach out with specific feedback so we can respond accordingly. We want to leave you with a better impression.

10/10 Excellent

Octaviano

Stayed 1 night in Feb 2024
Response from Andrea on Mar 21, 2024
Hi Octaviano,Thank you for staying with us and sharing your review. We look forward to welcoming you back soon!

2/10 Terrible

Adalila

Stayed 1 night in Feb 2024
Response from Andrea on Feb 27, 2024
Hi Adalila, Thank you for staying with us and sharing your review. Please reach out with specific feedback so we can respond accordingly. We hope to leave you with a better impression.

10/10 Excellent

Maria

Liked: Amenities
Great
Stayed 1 night in Feb 2024
Response from Andrea on Feb 26, 2024
Hi Maria,Thanks for staying with us and sharing your review. We look forward to welcoming you back soon!

6/10 Okay

Austin

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Overall it was an okay stay. Unfortunately there wasn’t a full gym available due to remolding. When I went into my room I had found red and white confetti on the couch, room was decently cleaned. Breakfast was okay eggs and potatoes were cold. The staff was friendly and polite. 6/10
Stayed 1 night in Feb 2024
Response from Andrea on Feb 22, 2024
Hi Austin,Thank you for staying with us and sharing your review. While we are sorry our renovation sidelined your workout, please come back soon and enjoy our newly remodeled fitness center with brand new equipment.

8/10 Good

Riza

Stayed 3 nights in Dec 2023
Response from Andrea on Feb 21, 2024
Hi Riza,Thank you for staying with us and sharing your review. We look forward to welcoming you back soon!

10/10 Excellent

Zao xiang, Surrey

Liked: Cleanliness, staff & service, property conditions & facilities
Good service, very clean, nice food for breakfast.
Stayed 3 nights in Feb 2024
Response from Andrea on Feb 20, 2024
Hi Zao xiang,Thank you for staying with us and sharing your review. We look forward to welcoming you back soon!

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ultra clean rooms. Fantastic staff at every level. Good location for entertainment and food. I highly recommend.
Stayed 4 nights in Feb 2024
Response from Andrea on Feb 18, 2024
Hi Jeffrey,Thanks for staying with us and sharing your review. We look forward to welcoming you back soon!