“Nice hotel, nice location, nice food, nice staff. You can walk up to the hill or by cablecar, and get down to Ludesheim by cablecar, enjoy the super scenery on top of the grape field. I would love to come back again.”
“The hotel's location is good. However, we're not happy with the front desk clerks. As we had 3 people stayed there for 2 nights and we asked if we can change to a bigger room, even they don't have a room for 3. They answered that the hotel was fully booked. We felt that they just want to make an excuse to close the case of our request and not willing like to help.”
“Great place and great location. One major drawback however is the Glockenspiel, on a tower inside the hotel courtyard, that rings for several minutes every hour on the hour from 10 am to 10 pm. You can not only hear it, but feel it in the nearby rooms when it chimes. Can be very annoying for one trying to take a midday nap or who has gone to bed early. (Also, I discovered too late that had I booked directly with the property, the parking would have been free and the taxes reduced.) ”
“Straightforward staffs so felt less courteous. As checked in, frontdesk lady let me wait for 5 mins then dissapeared. It was its restaurant waitress helped me thru check-in.”