Jungle-inspired architecture creates magical spaces for wellness rituals beside pristine pools. The beach club offers swimmable shoreline with cabanas and attentive staff. Evenings feature sunset DJ sessions and plant-based cuisine at restaurants between ocean and forest.
Popular amenities
Parking included
Free WiFi
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Located in Playacar, a neighborhood in Playa del Carmen, Palmaïa-The House of AïA: All Inclusive Wellness Resort is near theme parks and on the beach. Piste Cyclable sur Paseo Xaman-Ha and Playa del Carmen Maritime Terminal are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Quinta Avenida. Traveling with kids? Don't miss Xaman Ha Aviary. Visit our Playa del Carmen travel guide
Paseo Xaman Ha, Lt.1, Playacar, Playa del Carmen, QROO, 77710
What's nearby
Playacar Beach
1 min walk - 0.1 miles
Quinta Avenida
13 min drive - 4.9 miles
Piste Cyclable sur Paseo Xaman-Ha
19 min walk - 1.0 mile
Mahi Golf Course
6 min drive - 1.4 miles
Playacar Golf Club
9 min drive - 2.0 miles
Getting around
Cancun Intl. Airport (CUN)
57 min drive
Restaurants
Viva Wyndham Maya
5 min drive
rosa roja
18 min walk
Turquesa
5 min drive
Cupcake Cafe
9 min walk
Blue Moon Beach Bar Sandos Select Club
7 min walk
About this property
Palmaïa-The House of AïA: All Inclusive Wellness Resort
Luxury all-inclusive property near Xaman Ha Aviary
Located close to Piste Cyclable sur Paseo Xaman-Ha and Playa del Carmen Maritime Terminal, Palmaïa-The House of AïA: All Inclusive Wellness Resort provides 2 swim-up bars, a beach bar, and a poolside bar. With a beachfront location, beachfront dining, and free beach cabanas, this property is the perfect place to soak up some sun. Indulge in a deep-tissue massage, a facial, and a manicure/pedicure at Atlantis Spa, the onsite spa. At the 4 on-site restaurants, enjoy breakfast, brunch, dinner, and Mediterranean cuisine. Yoga classes are offered at the 24-hour health club; other things to do include beach yoga. Stay connected with free in-room WiFi, and guests can find other amenities such as a terrace and designer stores on site.
Other perks include:
6 outdoor pools and a children's pool, along with 2 swim-up bars, free cabanas, and sun loungers
Free self parking
Free bicycle rentals, a free beach club on site, and beach umbrellas
Smoke-free premises, massage treatment rooms, and beach towels
Guest reviews give top marks for the helpful staff and first-rate property condition
Room features
All 234 rooms feature comforts such as 24-hour room service and free international calls, as well as thoughtful touches like premium bedding and pillow menus.
More conveniences in all rooms include:
Designer toiletries and hair dryers
50-inch Smart TVs with digital channels
Furnished balconies or patios, wardrobes/closets, and separate sitting areas
All inclusive details
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
All à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties
Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.
Lessons/classes/games
Yoga
Entertainment
Onsite entertainment and activities
Onsite live performances
Awards and affiliations
This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.
The property is a member of Preferred Hotels & Resorts.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Smooth flooring in room
Wheelchair accessible (may have limitations)
More
4 floors
7 buildings
At least 80% organic food
Built in 2019
Locally sourced food prioritized
Locally-owned and organized tours and activities
Smoking not allowed
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options
Room amenities
Bedroom
Blackout drapes
Pillow menu
Premium bedding
Bathroom
Bathrobes
Designer toiletries
Hair dryer
Shampoo
Slippers
Soap
Toilet paper
Towels provided
Entertainment
50-inch smart TV with digital channels
Food and drink
24-hour room service
Electric kettle
Espresso maker
Free bottled water
Free stocked minibar
More
Air conditioning (climate-controlled)
Ceiling fan
Cleaning products are eco-friendly
Eco-friendly toiletries
Free international calls
Free local calls
Iron/ironing board
Laptop-compatible safe
Phone
Separate sitting area
Window screens
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18
Check-out
Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Children under 10 years old are not permitted.
This property serves mostly plant-based meals.
Access methods
Staffed front desk
Pets
Pets not allowed (service animals are welcome, and are exempt from fees)
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
Optional extras
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve high chair
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Children under 10 years old are not permitted.
We should mention
Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)
Frequently asked questions
Does Palmaïa-The House of AïA: All Inclusive Wellness Resort have a pool?
Yes, this property has 6 outdoor pools and a children's pool. Pool access is from 8:00 AM–8:00 PM.
How much does it cost to stay at Palmaïa-The House of AïA: All Inclusive Wellness Resort?
As of Jul 25, 2026, prices found for a 1-night stay for 2 adults at Palmaïa-The House of AïA: All Inclusive Wellness Resort on Aug 23, 2026 start from $1,097, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Palmaïa-The House of AïA: All Inclusive Wellness Resort pet-friendly?
No, only service animals are welcome at the property.
How much is parking?
Self parking is free at this property.
What time is check-in at Palmaïa-The House of AïA: All Inclusive Wellness Resort?
Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).
What time is check-out at Palmaïa-The House of AïA: All Inclusive Wellness Resort?
Check-out is at noon. Late check-out is available for a fee (subject to availability).
Are there all-inclusive benefits at Palmaïa-The House of AïA: All Inclusive Wellness Resort?
Yes, the property is all-inclusive. All food and beverages are included, and activities include yoga classes.
Where is Palmaïa-The House of AïA: All Inclusive Wellness Resort located?
Nestled on the beach, this Playacar property is within 3 mi (5 km) of Piste Cyclable sur Paseo Xaman-Ha, Xaman Ha Aviary, and Playa del Carmen Maritime Terminal. Quinta Avenida is 2.3 mi (3.7 km) away.
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
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Reviews
Palmaïa-The House of AïA: All Inclusive Wellness Resort Reviews
9.8
Exceptional
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
My husband and I absolutely loved our stay. One of the most incredible resorts we have stayed at - the service definitely made our stay more enjoyable. The staff really do go above and beyond. The daily activities were also amazing. Can't wait to return.
Everything about this place is excellent. The staff are great, service is spot on. Beautiful property. Vegan forward but they are accommodating of all food choices. Loved our pool front room. Great activities - yoga, and sound baths. Above and beyond all inclusive…Premium tequilas and chill vibes. Daily brunch on the beach, one of a kind.
If you’re looking to escape the city and truly relax, this is the perfect place. The property is beautiful, peaceful, and surrounded by nature. Although it’s an all-inclusive vegan resort, but we are not vegan , so we also enjoyed the fish and steak—they were delicious! The drinks were exceptional, and the staff was amazing—friendly, helpful, and always welcoming. We had a wonderful stay and highly recommend it to anyone looking for a relaxing getaway.
Special Thanks to Kasandra and Oscar .
They made our stay exceptional, they very attentive and caring.
The food options have decreased since we went 4 years ago. There are only 3 restaurants, so you end up eating at the same one multiple nights. That would be fine if the menu had more options, but each one only has 3 or 4 options on the main selection. The room service menu is also very small and sad, and the food we tried on that was not edible.
Property is beautiful and peaceful, work out room is really nice. We come here for the small resort size and quiet, and Palmai delivers on that. They maintain the property really well and deserve recognition for that.
Overall we won’t come back until the menu options change or increase.
Exceptional customer service, with creative and delicious vegan food
There are fish, beef, shrimp and chicken options which can be substituted
The meditation, sound immersion, movement and art classes are very good and helped us unplug from work and stress.
This is our second visit and …. Likely will return again.
The food and staff here are out of this world. They go above and beyond- the nomadic guides are available to help with all your questions via text. Danny and Fernando at the pool were awesome. Luis and Carlos and everyone at the restaurants does an amazing job! The food is great! There is something for everyone at every meal- you will find your favorites at every restaurant. Best experience at a Mexican resort in my 20 plus years of traveling there- definitely the best all inclusive experience! BTW if you like wine and martinis- this place does both very well! The vibes are calm and Plantissa was my daughter's favorite. Already planning our return visit!
Our vacation was PERFECT in every way! This resort is amazing! Set within a jungle next to the ocean! The food was amazing- the service was always EXCELLENT- the staff was VERY ATTENTIVE- and our Nomadic Guides (Oscar and Andre) we're very helpful with any of our questions. We will BE BACK!!!
Palmaia never disappoints; it is quite like paradise in every way imaginable. The property itself is stunning, as are the accommodations. Every room faces the beach, and you can hear the tide even with the sliding door to your room closed. The rooms are immaculate and contribute to the Zen quality of the resort.
The food is absolutely delicious. We have stayed here now four times, and the quality of the food is unwavering. Alas, we do have one complaint, which is they now include animal options for those who are not plant-based. But we believe this is so the owner can remain solvent, so it is a price we are willing to pay to sustain this beautiful place.
The rituals, classes, and spa treatments, and the incredible people who take care of you doing your stay are the icing on the cake. If you are considering, do it! It is well worth it!
Everything was perfect. The property is immaculate and the food is excellent. This is our second time at Palmaia, and it’s just as great as our first time.
The Resort was beautiful. Staff was friendly and service was excellent. Food was amazing, did not have a bad meal.
Overall excellent experience, we will be returning
The only wellness resort I've ever been to but it was amazing and relaxing. The staff was AMAZING. The scenery and rooms was absolutely beautiful as well as the amenities. The only downfall for me was i got food poisoning on the last day of my trip. 24 hours of diarrhea and vomiting. The staff insisted it was because the fermented foods but i assured them kimchi was not new to my diet nor plant based foods. I was offered a ride to the pharmacy to purchase a small bottle of pepto for $20. Besides that inconvenience the trip was great.
Amazing resort, well worth the hype and the price. The only sad thing is they don't allow kids under 4 so we can't come back for four years since I'm pregnant. Other than that it's perfect. Food, staff, amenities are great!
This place was a dream. Beautiful location, incredibly friendly staff, delicious food. Rooms were lovely and clean. Multiple pools, wonderful activities. Can’t wait to go back!
This resort exceeded our expectations. Food is Michelin quality, wellness programs led by experienced teachers, outstanding service at the restaurants, clean rooms, beautiful white sand beaches. 10 on 10!!
Gorgeous all inclusive resort with delicious, healthy, vegan food. Excellent service and friendly staff. Beautiful location and amenities. Interesting classes.