Boutari Winery Tours

You cannot get to this hotel by vehicle which I didn’t know ahead of time. They “contacted us” on WhatsApp which I don’t have. Our driver once realizing you cannot reach by vehicle dropped us off at the bottom of the hill and said it’s up there. The phone number doesn’t reach anybody so after wandering around up the hills and down the hills for over an hour we finally found some nice person that could help us. He directed us to the hotel. it takes 20 minutes when you know where you’re going to get to the hotel up and down steep steps. We finally got the hotel and the room was not ready. We waited for 2 1/2 hours. Once we were told the room was ready, We went to have a look. When we tried to use the hot tub it was dirty with somebody else’s rose petals. There are no roses in the vicinity. There is no toilet paper. The air conditioning didn’t work, the TV was wasn’t working, safe wasn’t working, the coffee maker wasn’t working. Nothing was as it was advertised. The staff was not able to help with anything. We were never able to get anybody on the phone or speak to a manager. I would not recommend this to anyone.

This is a beautiful property but as with most places in Santorini, it comes with lots of stairs to get to your room and most of the stairs are uneven and some quite steep. Not all sections have handrails. Luckily this property is right by the road, so taxis can drop you right outside the reception. I saw others dragging and carrying their suitcases up the steep, uneven stairs around Santorini to get to their hotels… We stayed in the Grand Mare Suite which was really nice with a heated plunge pool overlooking the caldera - heavenly! The table on the terrace was a bit squashed as there were two sun loungers placed immediately in front which totally ate up the space and made it feel cramped. I get that they are trying to provide 4 spaces for the 4 guests accommodated by the room, but there was just too much furniture for the size of the space. Minor point but sometimes less is more and would have elevated the feel of the space. Maybe just a couple of smaller comfy chairs would have been better? Breakfast was served on your own terrace so was nice and private and very relaxing. Staff were very friendly. All in all, a gem of a place.