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Hotel de la Cité Carcassonne - MGallery Collection

5.0 star property
Luxury hotel with a winery and a full-service spa

Choose dates to view prices

Photo gallery for Hotel de la Cité Carcassonne - MGallery Collection

Seasonal outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas
Meeting facility
Reception
Meeting facility
Junior Suite, 1 King Bed with Sofa bed | 1 bedroom, premium bedding, pillowtop beds, minibar
VIP Access

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Parking available
  • Spa
  • Pet friendly

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Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Suite, 1 Double Bed, Terrace

Suite, 1 Double Bed, Terrace | 1 bedroom, premium bedding, pillowtop beds, minibar

Suite, 1 Double Bed, Terrace

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 1 King Bed, City View

1 bedroom, premium bedding, pillowtop beds, minibar

Classic Room, 1 King Bed, City View

9.8 out of 10
Exceptional
(23 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
  • 215 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed

Junior Suite, 1 King Bed with Sofa bed | 1 bedroom, premium bedding, pillowtop beds, minibar

Junior Suite, 1 King Bed with Sofa bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Double Bed

1 bedroom, premium bedding, pillowtop beds, minibar

Standard Room, 1 Double Bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 King Bed

1 bedroom, premium bedding, pillowtop beds, minibar

Suite, 1 King Bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 Queen Bed, Terrace, Garden View

1 bedroom, premium bedding, pillowtop beds, minibar

Superior Room, 1 Queen Bed, Terrace, Garden View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room, Multiple Beds

Family Room, Multiple Beds | 1 bedroom, premium bedding, pillowtop beds, minibar

Family Room, Multiple Beds

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Superior Room overlooking the gardens and ramparts - a king-size bed

Superior Room overlooking the gardens and ramparts - a king-size bed | 1 bedroom, premium bedding, pillowtop beds, minibar

Superior Room overlooking the gardens and ramparts - a king-size bed

9.6 out of 10
Exceptional
(9 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
  • 215 sq ft
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
Place Auguste Pierre Pont, Carcassonne, Aude, 11000

What's nearby

  • Historic Fortified City of Carcassonne - 1 min walk - 0.0 miles
  • Aude Gate - 2 min walk - 0.1 miles
  • Theatre Jean Deschamps - 3 min walk - 0.2 miles
  • Château Comtal - 3 min walk - 0.2 miles
  • Narbonnaise Gate - 3 min walk - 0.2 miles

Getting around

  • Carcassonne Station - 9 min drive
  • Carcassonne (CCF-Pays Cathare) - 15 min drive

Restaurants

  • ‪Restaurant la Barbacane - ‬1 min walk
  • ‪Le Bar à Vins de la Cité - ‬1 min walk
  • ‪L'Escargot - ‬3 min walk
  • ‪Comte Roger - ‬2 min walk
  • ‪Le Trouvère - ‬3 min walk

About this property

Hotel de la Cité Carcassonne - MGallery Collection

Luxury hotel located in City of Carcassonne
You can look forward to an attached winery, a poolside bar, and a terrace at Hotel de la Cité Carcassonne - MGallery Collection. Active travelers can enjoy cycling at this hotel. Treat yourself to aromatherapy, a deep-tissue massage, or a body treatment at the onsite spa. The on-site French cuisine fine-dining restaurant, La Barbacane 1 étoile, offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi, with speed of 25+ Mbps, and guests can find other amenities such as shopping on site and a garden.
You'll also enjoy perks such as:
  • Swimming pool with sun loungers and pool umbrellas
  • Buffet breakfast (surcharge), bike rentals, and valet parking (surcharge)
  • An electric car charging station, a seasonal outdoor pool, and babysitting (surcharge)
  • Massage treatment rooms, meeting rooms, and a porter/bellhop
  • Guest reviews give top marks for the helpful staff
Room features
All 59 individually furnished rooms feature comforts such as 24-hour room service and premium bedding, as well as perks like pillow menus and air conditioning.
Extra amenities include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Eco-friendly toiletries, tubs or showers, and hair dryers
  • 42-inch flat-screen TVs with cable channels
  • Free infant beds, electric kettles, and daily housekeeping

Awards and affiliations

The property is a member of Historic Hotels of the World.

Languages

English, French, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Uncovered valet parking on site (EUR 30 per night; includes in/out privileges)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: EUR 30 for adults and EUR 15 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bar Blbliothèque
  • La Barbacane 1 étoile

Things to do

  • Bicycle rentals
  • Full-service spa
  • Library
  • Seasonal outdoor pool
  • Shopping
  • Steam room
  • Winery

Family friendly

  • Babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1909
  • Designated smoking areas (fines apply)
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 20 per pet, per night
Service animals are welcome, and are exempt from fees
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 80.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 3.50 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 30 for adults and EUR 15 for children
  • Uncovered valet parking fee: EUR 30 per night (in/out privileges)
  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 80.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Property Registration Number FR0F532662145

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from June to September
Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services, spa treatments, and private bath/onsen; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Cite MGallery Collection
de la Cite Carcassonne MGallery Collection
Hotel Cite
Hotel Cite MGallery Collection
Hotel de la Cite Carcassonne MGallery Collection
Hotel Cite Carcassonne MGallery Collection
Cite Carcassonne MGallery Collection
De La Cite Carcassonne
Hotel de la Cite Carcassonne - MGallery Collection Hotel
Hotel de la Cite Carcassonne - MGallery Collection Carcassonne

Frequently asked questions

Does Hotel de la Cité Carcassonne - MGallery Collection have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from 8:00 AM–8:00 PM.

How much does it cost to stay at Hotel de la Cité Carcassonne - MGallery Collection?

As of Jul 1, 2025, prices found for a 1-night stay for 2 adults at Hotel de la Cité Carcassonne - MGallery Collection on Jul 16, 2025 start from $345.62, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel de la Cité Carcassonne - MGallery Collection pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 20 per pet, per night. Service animals are exempt from fees.

How much is parking at Hotel de la Cité Carcassonne - MGallery Collection?

Valet parking is available for EUR 30 per night. Limited spots are available.

What time is check-in at Hotel de la Cité Carcassonne - MGallery Collection?

Check-in start time: 4 PM; Check-in end time: midnight.

What time is check-out at Hotel de la Cité Carcassonne - MGallery Collection?

Check-out is at noon.

Where is Hotel de la Cité Carcassonne - MGallery Collection located?

Located in City of Carcassonne, this luxury hotel is steps from Historic Fortified City of Carcassonne, Basilica of St. Nazaire and St. Celse, and School Museum. Aude Gate and Museum of Chivalry, Arms & Archery are just steps away. Carcassonne Station is 27 minutes by foot.

Hotel de la Cité Carcassonne - MGallery Collection Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 619 out of 799 reviews
Rating 8 - Good. 119 out of 799 reviews
Rating 6 - Okay. 35 out of 799 reviews
Rating 4 - Poor. 17 out of 799 reviews
Rating 2 - Terrible. 9 out of 799 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities
We very much enjoyed our 5 night stay. The location is spectacular. The hotel and grounds were beautiful. The staff were polite and very helpful.
Stayed 5 nights in May 2025

10/10 Excellent

Mike

Liked: Cleanliness, amenities, property conditions & facilities
I had a fantastic stay! The room was spotless, the staff were incredibly friendly, and the spa services were top-notch. The experience at restaurant was amazing
Stayed 1 night in May 2025

10/10 Excellent

Jo Ann

Liked: Cleanliness, amenities, property conditions & facilities
Wow this was a wonderful place to stay. Fantastic room, pool and outdoor bar area. In the heart of the old town. Excellent staff. Highly recommend!!!
Stayed 2 nights in May 2025

10/10 Excellent

Michelle

Liked: Cleanliness, amenities, property conditions & facilities
Charming "old world" hotel inside the medieval walled city. Front desk staff was extremely helpful. Enjoyed dinner at the hotel one night. Nice breakfast buffet. Loved sitting outside on the sofas with a cold glass of wine in the afternoon.
Stayed 1 night in May 2025

10/10 Excellent

Normand

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and service. Beautiful hotel.
Stayed 2 nights in Apr 2025

10/10 Excellent

Stephen

Liked: Cleanliness, amenities, property conditions & facilities
Set in the medieval City with spectacular views from the hotel and a lovely private garden, this is a very opulent hotel. It might seem pricey but well worth the money.
Stayed 3 nights in May 2025

10/10 Excellent

Terrance

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend for a real first hand experience of the Cite. Dinner was superb and the staff very accommodating. Please don't wear your AC/DC t-shirt, flip flops and cowboy hat to dinner.
Stayed 2 nights in May 2025

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing experience staying in this historic property. The staff were attentive had an issue with the bar regarding drinks but this was effectively resolved in a courteous manner. Will definitely be back . Had a beautiful room overlooking the square and city The gardens restaurant and pool were stunning and the hotel restaurant exceptional
Stayed 3 nights in May 2025

8/10 Good

Alison

This is a very nice hotel in the walled city. Views are beautiful and the food is very good. Service was nice but a bit unorganized. We had some trouble with our room so they upgraded us to a suite. This is an old property (formerly the bishops house) and needs some upgrades like carpet and paint, par for the course with these older properties.
Stayed 3 nights in Jun 2025

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was amazing. We will be staying here again.
Stayed 1 night in Dec 2024

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!
Stayed 1 night in Oct 2024

10/10 Excellent

Patrice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect
Stayed 2 nights in Mar 2025

10/10 Excellent

Alessandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facilities and good location.
Stayed 3 nights in Aug 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Locate the parking outside of the city wall and have the porter drive you and your luggage in. Do not attempt to park at the hotel. Wonderful property.
Stayed 1 night in Mar 2025

10/10 Excellent

Keir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely old hotel. With old comes one downside. Very difficult to control the heat! It was sweltering in the room even set at 15, so we left the windows open. That's the only downside. It was a great stay in a very unique location.
Stayed 2 nights in Mar 2025

10/10 Excellent

Laura

Liked: Cleanliness, amenities, property conditions & facilities
An absolutely gorgeous hotel that is in an excellent location and with beautiful gardens right on the walls of the city. It is like an oasis and we had a fantastic time! The restaurant is also excellent, especially great value is the lunch set menu.
Stayed 2 nights in Oct 2024

10/10 Excellent

laurence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow what an unbelievable hotel with such amazing surroundings
Stayed 1 night in Aug 2024

10/10 Excellent

anita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service, food and location. Comfortable room. Pretty hotel
Stayed 1 night in Sep 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

An incredible hotel!

This hotel was phenomenal. I am well traveled, and found this to be exceptional. I was upgraded to one of the suites, where I had one of the largest balconies one could ever expect from a hotel overlooking the southwest of France. I also had another balcony in the sitting room. The staff was really friendly and helpful. One tip – you cannot really drive to this hotel. It’s hard to find, and you have to park a bit away in the parking lot and track up the hill into the walled city. .
Stayed 1 night in Mar 2025

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing and so kind. We loved every moment at the hotel and we only wished that we stayed longe r
Stayed 1 night in Oct 2024

8/10 Good

Flavio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a 5 star hotel , the room was very outdated with a shower inside a tub which was awkward to stay in and a shower movable glass barrier that didn’t prevent spraying water into the floor Area around toilet was stained dark Bed was wonderful and room spacious but the plethora of carpeting gives an impression of not being totally clean The breakfast was good but not close to what we have experienced in other 5 star hotels The restaurant Le Barbacane was extremely overpriced for what it proposes although dessert was devine. I would say that this hotel merits a 4 and not a 5 star but the staf was the difference in making every effort to make our stay a nice one
Stayed 5 nights in Apr 2025

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was absolutely lovely and the staff professional and helpful. A must stay if in Carcassonne.
Stayed 1 night in May 2024

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful!!!
Stayed 2 nights in Nov 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really goid
Stayed 2 nights in Nov 2024

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
stayed in a nice room with a deck and view during the offseason. deck might have been bigger than the room! lovely service.
Stayed 2 nights in Nov 2024