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The Ritz-Carlton, Charlotte

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Luxury
5.0 star property
9.0

Wonderful

Urban sanctuary with rooftop pool

Attentive staff create romantic retreats while couples dine downtown. The renovated spa offers sanctuary after exploring Spectrum Center and Queen City Quarter. Four sophisticated bars and a poolside lounge complement the American steakhouse where guests dine under Frette Italian linens.

Popular amenities

  • Pool
  • Spa
  • Restaurant
  • Air conditioning
  • Gym
  • Breakfast available

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Total with taxes and fees
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Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight

Check-out

Check-out before noon

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from February 25 2026 to May 31 2026 (completion date subject to change). The following areas are affected:
  • Front desk
  • Lobby
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 28 to 100 per person
  • Fee for in-room wireless internet: USD 9.95 per day (rates may vary)
  • Valet parking fee: USD 40 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does The Ritz-Carlton, Charlotte have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at The Ritz-Carlton, Charlotte?

As of May 23, 2026, prices found for a 1-night stay for 2 adults at The Ritz-Carlton, Charlotte on May 24, 2026 start from $690, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Ritz-Carlton, Charlotte pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Valet parking is available for USD 40 per day.

What time is check-in at The Ritz-Carlton, Charlotte?

Check-in start time: 4 PM; Check-in end time: midnight.

What time is check-out at The Ritz-Carlton, Charlotte?

Check-out is at noon.

Where is The Ritz-Carlton, Charlotte located?

Located in Uptown Charlotte, this luxury hotel is within a 5-minute walk of Queen City Quarter and Spectrum Center. Charlotte Convention Center and Bechtler Museum of Modern Art are also within 10 minutes. Tryon Street Tram Stop and Charlotte Transportation Center Station are within a 5-minute walk.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.0

Wonderful

9.6

Cleanliness

9.2

Location

9.4

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 223 out of 305 reviews
Rating 8 - Good. 39 out of 305 reviews
Rating 6 - Okay. 23 out of 305 reviews
Rating 4 - Poor. 10 out of 305 reviews
Rating 2 - Terrible. 10 out of 305 reviews

Reviews

Verified

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, great location, helpful staff.
Stayed 2 nights in May 2026
Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was amazing! It’s was my wife’s birthday and they know how to accommodate when it comes to special occasions. Everything was perfect and relaxing!
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Elan

Liked: Cleanliness, amenities
Great service!
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
First-class in every respect although THE most expensive place I've ever stayed. Everyone there helpful and kind!!
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very hospitable and several amenities available for guest.
Stayed 1 night in Jan 2024
Verified

10/10 Excellent

Sloane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Friendly staff.
Stayed 3 nights in Oct 2024
Verified

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very warm and attentive staff.
Stayed 2 nights in Nov 2023
Verified

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay! From the dining options to the amazing staff. The attention to detail was top notch.
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Clarrissa

Liked: Cleanliness, staff & service, property conditions & facilities

My hotel stay

It was very nice and clean. The staff was very friendly.
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved our stay! Room service was amazing. The new spa was incredible. 10/10
Stayed 1 night in Oct 2023
Verified

6/10 Okay

Juan

Liked: Cleanliness
Disliked: Staff & service
Property located in Downtown…Beautiful room. However, there is always room for a better service including the welcome amenities
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful! The MOST COMFY BEDS EVER!!! Paid for 5 hours of blissful sleep right before my 7am flight. WORTH IT!
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Our room wasn’t available at 4:00 PM But they made it right by buying us food & drinks.
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Helberth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed here with my fiance for our engament celebration and I have no words to describe how amazing everyone at the Ritz was, their kindness, efficiency, excellent service is the best one we've ever had. The went above and beyond in every single detail and I cant be more thankful. There was no waiting time for the Valet and everything was timely. Thank you!!! You helpe us made this event unforgettable!
Stayed 1 night in May 2024
Verified

10/10 Excellent

Lawrence

Liked: Amenities
All I can say is if you’ve never had the experience at the Ritz Carlton? You need to have one! Yes, I tipped everybody at least 10 bucks for everything they did for me, but you know what? They treated my lady like royalty and they treated me the same way. I have never felt more important for being just an average guy in my life. This was a celebration of my girlfriend‘s divorce after three years, and yes, we definitely bougie it up! The staff made the room all romantic for me while we were out to dinner and surprised her as she walked through the door. Pretty much you ask them to do anything and will bend over backwards to make sure that they get it done.
Stayed 2 nights in Dec 2024
Verified

4/10 Poor

Giovanna

Liked: Cleanliness, staff & service
Terribly noisy. Couldn’t get a good nights rest due to the loud noise. Our room faced the street, but even on the highest floor, the noise was still unbearable. For over $600 a night, this I was definitely not worth it. The staff is very kind and the Punch Bowl is a great lounge bar.
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were kind and courteous, they made our anniversary stay and dinner special!
Stayed 1 night in May 2026
Verified

10/10 Excellent

Theron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

kristopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Benita

Liked: Cleanliness, amenities, property conditions & facilities
We had a wonderful time. Our room was absolutely beautiful.!
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Tangannica

Liked: Cleanliness, staff & service, amenities
the overall view and experience
Stayed 1 night in Dec 2025
Verified

8/10 Good

Zach

Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean and staff were awesome!!!
Stayed 1 night in Mar 2023
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay! 10/10 highly recommend Charlotte Ritz Carlton!
Stayed 2 nights in Jul 2022
Verified

10/10 Excellent

Christene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Go to Charlotte just to stay here!

Most amazing stay I have ever had at a hotel. Top notch rooms and service
Stayed 3 nights in Aug 2022
Verified

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely perfect.
Stayed 1 night in Mar 2024