Hotel Faustino Gran - Relais & Chateaux

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Luxury
5.0 star property
9.6

Exceptional

Elegant retreat in Ciutadella

Ancient rock walls frame a sublime underground spa with private steam room and sauna sessions. Boat rentals include a skipper for harbor exploration, with the hotel pianist playing upon return. Two peaceful pool areas offer seclusion after exploring Ciutadella's cathedral and historic streets.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Double Room

A bedroom with a green bed, a wooden desk, a chair, and a small shelf with a plant.

Double Room

10.0 out of 10
Exceptional
(1 review)
  • 248 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Double Room, Patio

A hotel room with a bed, bedside table, lamp, and a view of a garden through an open door.

Double Room, Patio

10.0 out of 10
Exceptional
(2 reviews)
  • 215 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Double Room

A modern bedroom with a large bed, a skylight, and a view of the garden through arched windows.

Superior Double Room

10.0 out of 10
Exceptional
(1 review)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Junior Suite

A modern living room with two sofas, a coffee table, and a TV.

Junior Suite

  • 527 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite, Terrace

A bedroom with a large bed, a desk, and a bathroom visible through an open door.

Suite, Terrace

10.0 out of 10
Exceptional
(1 review)
  • 592 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite, 2 Bedrooms

A hotel room with two beds, a wooden floor, a balcony with curtains, and a hanging light fixture.

Suite, 2 Bedrooms

  • 721 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Double Room

A bedroom with a bed, a small table, and a chair. There is a balcony with a view of a building.

Deluxe Double Room

8.4 out of 10
Very good
(5 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Villa, Private Pool

A pool area with a wooden deck, a lounge chair, and a small table.

Villa, Private Pool

  • 3025 sq ft
  • 4 bedrooms
  • Sleeps 7
  • 7 Twin Beds

View all photos for Single Room

A small, well-lit bedroom with a single bed, a wooden desk, a chair, a small table, a lamp, a vase with flowers, and a framed picture on the wall.

Single Room

  • 161 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room (Historica)

A large bed with a dark headboard, two bedside lamps, and a view of greenery through open windows.

Double Room (Historica)

8.0 out of 10
Very good
(1 review)
  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
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About the neighborhood

Located in Ciutadella de Menorca, Hotel Faustino Gran - Relais & Chateaux is in the city center and near the beach. Cathedral of Menorca and Cap d'Artrutx Lighthouse are notable landmarks, and the area's natural beauty can be seen at Cala Turqueta and Son Saura Beach. Don't miss out on a visit to Aquarock Waterpark. Scuba diving and snorkeling offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours and mountain biking nearby. Visit our Ciutadella de Menorca travel guide
Map
Calle Sa Muradeta 22, Ciutadella de Menorca, Menorca, 7760

What's nearby

  • Cathedral of Menorca
    2 min walk - 0.1 miles
  • Fornells Tower
    3 min walk - 0.2 miles
  • Ciudadela City Hall
    3 min walk - 0.2 miles
  • Plaza de Alfonso III
    5 min walk - 0.3 miles
  • Puerto de Ciutadella de Menorca
    6 min walk - 0.4 miles

Getting around

  • Mahon (MAH-Minorca)
    56 min drive

Restaurants

  • S'amarador
    2 min walk
  • Es Roseret
    3 min walk
  • Tritón
    4 min walk
  • Restaurante Corb Marí
    4 min walk
  • Cercle Artístic
    2 min walk

About this property

Hotel Faustino Gran - Relais & Chateaux

  • Luxury hotel near Puerto de Ciutadella de Menorca
  • Located close to Cathedral of Menorca, Hotel Faustino Gran - Relais & Chateaux provides a terrace, a coffee shop/cafe, and a library. Active travelers can enjoy amenities like motor boating and archery at this hotel. Indulge in aromatherapy, a hot stone massage, and a facial at Spa Faustino Gran, the onsite spa. The on-site Mediterranean cuisine fine-dining restaurant, Faustino, offers breakfast, lunch, dinner, and al fresco dining. Enjoy the gym, as well as activities like boat tours and kayaking. Free in-room WiFi, with speed of 500+ Mbps (good for 6+ people or 10+ devices), is available to all guests, along with dry cleaning/laundry services and a bar.
  • You'll also enjoy the following perks during your stay:
    • 2 outdoor pools and 2 indoor pools, along with sun loungers and pool umbrellas
    • Limo/town car service, valet parking (surcharge), and an indoor/outdoor pool
    • A banquet hall, multilingual staff, and smoke-free premises
    • A porter/bellhop, a 24-hour front desk, and concierge services
  • Room features
  • All 56 rooms feature comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like pillow menus and air conditioning.
  • Other amenities include:
    • Bathrooms with designer toiletries and tubs or showers
    • Wardrobes/closets, daily housekeeping, and desks

Awards and affiliations

  • The property is a member of Relais & Chateaux.

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Frequently asked questions

Does Hotel Faustino Gran - Relais & Chateaux have a pool?

Yes, this property has 2 Indoor pools and 2 outdoor pools.

Is Hotel Faustino Gran - Relais & Chateaux pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Valet parking is available for EUR 60 per day.

What time is check-in at Hotel Faustino Gran - Relais & Chateaux?

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM. Late check-in is available during limited hours.

What time is check-out at Hotel Faustino Gran - Relais & Chateaux?

Check-out is at 11:00 AM.

Does Hotel Faustino Gran - Relais & Chateaux provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of EUR 145 per vehicle applies.

Where is Hotel Faustino Gran - Relais & Chateaux located?

Located in the heart of Ciutadella de Menorca, this luxury hotel is within a 10-minute walk of Cathedral of Menorca and Puerto de Ciutadella de Menorca. Cap d'Artrutx Lighthouse and Aquarock Waterpark are also within 9 mi (15 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Faustino Gran - Relais & Chateaux Reviews

9.6

Exceptional

9.8

Cleanliness

9.8

Location

9.4

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 142 out of 177 reviews
Rating 8 - Good. 23 out of 177 reviews
Rating 6 - Okay. 7 out of 177 reviews
Rating 4 - Poor. 4 out of 177 reviews
Rating 2 - Terrible. 1 out of 177 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the most incredible hotel I’ve ever stayed at. Between the room, the breakfast, the pools & the spa, we didn’t want to leave the premises. I will only stay here going forward when I come back to Menorca.
Stayed 4 nights in May 2026
Verified review

6/10 Okay

Liked: Cleanliness, amenities, property conditions & facilities
Its a nice hotel , well located has everything to be a 5 star but isnt quite there … service level ok . the breakfast was ok . The evening entertainment and mood was not very lively.we took a room with a patio but we were right next to the pool and tonthe service area sonwe constantly heard bang as the the door open and shut .
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Great location, super staff, value for money.
Stayed 4 nights in Jun 2025
Verified review

4/10 Poor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel has a good location, the staff is very friendly and attentive, but it is not a hotel worth the price you pay. We had a TERRIBLE experience with the air conditioning at night. The Staff did their best to resolve the situation but could not do it. They suggested a portable fan. Or (the last night) a portable air conditioning which required an open window for the exhaust air to go out. We were part of a group of friends who had no problems with their rooms We were the only ones. There were NO other rooms available. We had very uncomfortable sleep the entire 4 days stay paying over 800$ per night. Very disappointing and frustrating. We have already sent a formal notification to the hotel requesting an adjustment for this inconvenience.
Stayed 4 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in a restored Palau, well positioned in the centre of old Ciutadella. Lovely facilities including a gorgeous underground pool and spa, and with several small unheated outdoor pools. The outside dining area was magical.
Stayed 5 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything about my stay at Faustino Gran was incredible, the staff & service were exceptiona,l and the facilities were top tier. I can't wait to come back
Stayed 3 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very relaxing five-night stay at Gran Faustino. The hotel is elegant, the staff are very friendly and the location in the quiet back streets is perfect for exploring Ciutadella on foot. Highly recommended.
Stayed 5 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect

My husband and I cannot say enough about this hotel. Beautiful location and surroundings, the staff and the Manager make you feel so welcomed and special. Breakfast was great, we chose to eat dinner at the hotel restaurant one evening which was also very good. So many details taken care of at this place - we will be back!
Stayed 2 nights in Apr 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location location. Location Within a few hundred yards of the harbour , the cathedral, the shops , in the old city This former royal palace is excellent in all areas Highlights include the private booking of the steam room sauna and indoor pool in an underground cave and a day out in their country estate with a lavish picnic in peaceful grounds Highly recommend this hotel
Stayed 7 nights in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend!! Thoroughly deserves 5* From the moment I arrived the staff were friendly and helpful. The hotel is situated in a very convenient position for exploring the city and all it has to offer. Ciutadella is very safe, historically interesting, clean and pretty with good transport links to the rest of the island. There are a good variety of restaurants within close proximity as well as the excellent one at the Faustino. Breakfasts can be eaten on the terrace which is a joy! There is a lovely continental style cold buffet as well as an excellent selection of hot choices, the staff are only too happy to try and accommodate your needs. The hotel is split over 3 buildings which are all within about 100 meters of the main building. Each has its own character, they are quiet and beautifully designed. There is a lovely pool and terrace area in the gardens of the main hotel and also, a smaller beautifully secluded one in Can Llorenc . Both were a peaceful haven after a busy mornings sightseeing. I will definitely be returning to the Faustino Gran and all it has to offer.
Stayed 7 nights in Sep 2024
Verified review

4/10 Poor

Disliked: Staff & service, property conditions & facilities
The location is fantastic in good proximity of Citudella. Hotel decor is of a good standard however the experience is certainly not a 5 star experience and I believe we are leaving a fair review of this hotel. We stayed in the main / largest building. There was an issue when we checked in as we had paid a premium room with a harbour view however we were given a room close proximity of a jazz bar with a view of the side of the courtyard which is uninspiring. The reception team attempted to allocate a different room however a downgrade to a superior room which appeared to be in the eaves of the building with no harbour view , considering the air conditioning in the rooms in our opinion are of a weak standard we declined as we did not wish compromise 4 nights of interrupted sleep as the rooms in hotel are quite humid. Rooms were of a good size , however the bed was uncomfortable and pillows a very poor standard offering no neck support, bedding not changed during the 4 night stay even though it was evident there was a stain . Housekeeping was of a good standard however I do feel that the guest experience is poor as housekeeping had not tided the room until after 3pm on an occasion , reception were extremely unhelpful as I explained to receptionist that my husband needsed to rest as the 3rd night of our stay (room 16) we were woken by loud music from the jazz bar that continued until 5am in the morning and we had an extremely sleepless night. I was informed I need
Stayed 4 nights in Apr 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
The Faustino Gran is a beautiful property, with lovely staff. But it was let down by a consistently chaotic breakfast service, and a food a beverage offering that generally did not live up to the price-point or what you would generally expect from a R&C hotel. The breakfast service was understaffed for the number of guests, making it consistently hard to get seated and order a coffee, and on more than one occasion hard to get a table prepared with cutlery or a menu. This was consistently the case over a five night stay - we decided to skip breakfast on the last morning because (despite our lovely waitresses) it just took too long every day previously. We had high expectations of dinner, which we booked on our first night, but despite the lovely staff and setting we were very disappointed by the standard of food - far from good enough for the price and out of sync with the generally excellent standard in Ciutadela. Rice was seriously undercooked, burrata salad way too cold, as if pre-prepared and taken from the fridge. Similarly, it was sometimes hard to get drinks from the cocktail bar due to staffing, no pool-side service, and the same classic cocktails varied depending on who made them. There are noise issues in the rooms facing the port, where we stayed. While the port nightlife is out of the hotel’s control, investment in better sound proofing would help. Despite these issues, the hotel is beautiful, well located, with helpful and friendly staff who did their best.
Stayed 5 nights in Sep 2023
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
The access by car is very limited and one must park in the public parking of the city.
Stayed 5 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wayy better than we expected. We love exploring boutique hotels, and Faustino did not lack in any area. The Spa is included, which is something other hotel of this caliber charge for. Also location of the hotel is something to really consider - if you are planning Menorca. We wish we extended our stay here.
Stayed 3 nights in Jun 2026
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Lack of service and amenities for the price of the stay.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel to stay in Ciudadela
Stayed 3 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing and the staff were very attentive.
Stayed 3 nights in Jul 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in the middle of Ciutadella. Staff wonderful and welcoming.
Stayed 3 nights in Apr 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a true oasis. Beautifully renovated and decorated throughout, in the midst of the city, yet tucked in old city villas. The pool area is gorgeous, especially in the second palazzo - with the cathedral towering above you. Breakfast is generous and fresh, making for a perfect start to the day. If you need a place to find peace and quiet, you can’t ask for more.
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic hotel!

What a nice and classy hotel! We had the most wonderful stay here. Everything was just perfect and the staff did everything to make our stay as good as possible 🙂 We rented their boat for the day and had a super day together with their skipper Lluis 😃 The pool in their other building is probably the most beautiful pool area we’ve ever seen 😍 The restaurant was very beautiful and had a great atmosphere with a pianist playing. Our suite terrace had a perfect view over both the cathedral and the harbor 👌 This hotel is now in our top 5 list of best hotels we have ever visited 😃 Will definitely come back!
View from our terrace
Stayed 3 nights in Jul 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our room was formidable but it was in other building. We need to walk 1 block to have breakfast. It was not far but we are not notified when we did the booking
Stayed 2 nights in Sep 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
We thought the staff were friendly and approachable. Our room was lovely but frustrating there were no hooks anywhere to hang towels etc expect in the shower where they got wet. The room was so dark, the lighting so poor that we asked for a lamp but when we pulled it out of the plug to use it the wire came loose. This is a 5 star hotel , no tote bag for the beach awful hairdryer nothing to play music on and a totally different building to where breakfast was. Such simple things to make a difference. We enjoyed our stay but don’t think it’s 5 star
Stayed 5 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Fabulous Experience.

A beautiful hotel in the heart of old town, walking distance from the harbour, main square and laberinth of streets for shops, bars and restaurants. Although well occupied, we never felt crowded, with a sizeable team on hand for anything we needed, guided by a very attentive general manager. The main entrance is on a very narrow road to the front so it would have been be wise to call reception just before arrival - they would probably have greeted us to assist with the luggage before driving off to park. In truth however, we didn’t need the car during our stay, so if we had only been saying here during our week, a taxi or airport transfer would have made more sense. Overall, a fabulous experience and highly recommended - we hope to be lucky enough to return in the future.
Shady pool
Our harbour view
Stayed 2 nights in Jul 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel incrível. Todos funcionários muito atenciosos e prestativos. Quartos limpos e amplos. Localização excelente. Recomendo.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chambre propre personnel aux petits soins
Stayed 3 nights in May 2026