Historic Menorca blends fine dining with water sports at this wine-focused retreat where guests can explore ancient streets by day and savor vintages by night
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Faustino Gran, near Menorca's Cathedral, offers a picturesque setting. Guests can visit the winery, enjoy Mediterranean cuisine at Agua restaurant, relax with spa treatments, and unwind at two poolside bars. Motor boating and cycling are also nearby.
Located in Ciutadella de Menorca, Hotel Faustino Gran - Relais & Chateaux is in the city center and near the beach. Cathedral of Menorca and Cap d'Artrutx Lighthouse are notable landmarks, and the area's natural beauty can be seen at Cala Turqueta and Son Saura Beach. Don't miss out on a visit to Aquarock Waterpark. Scuba diving and snorkeling offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours and mountain biking nearby. Visit our Ciutadella de Menorca travel guide
Calle Sa Muradeta 22, Ciutadella de Menorca, Menorca, 7760
What's nearby
Cathedral of Menorca
2 min walk - 0.1 miles
Palau Saura
3 min walk - 0.2 miles
Fornells Tower
3 min walk - 0.2 miles
Ciudadela City Hall
3 min walk - 0.2 miles
Puerto de Ciutadella de Menorca
6 min walk - 0.4 miles
Getting around
Mahon (MAH-Minorca)
56 min drive
Restaurants
Cafeteria El Arco
3 min walk
S'amarador
2 min walk
Ses Voltes Espai Gastronomic
2 min walk
margot locanda
4 min walk
Cas Cònsol
2 min walk
About this property
Hotel Faustino Gran - Relais & Chateaux
Luxury hotel near Cathedral of Menorca
Located close to Puerto de Ciutadella de Menorca, Hotel Faustino Gran - Relais & Chateaux provides a terrace, a coffee shop/cafe, and a garden. Active travelers can enjoy amenities like archery and motor boating at this hotel. Indulge in reflexology, a body wrap, and a massage at Spa Faustino Gran, the onsite spa. The on-site Mediterranean cuisine fine-dining restaurant, Faustino, offers breakfast, lunch, dinner, and al fresco dining. Enjoy the gym, as well as activities like boat tours and kayaking. Free in-room WiFi, with speed of 500+ Mbps (good for 6+ people or 10+ devices), is available to all guests, along with a library and dry cleaning/laundry services.
You'll also enjoy the following perks during your stay:
2 outdoor pools and 2 indoor pools, along with sun loungers and pool umbrellas
Limo/town car service, valet parking (surcharge), and an indoor/outdoor pool
Concierge services, multilingual staff, and an elevator
A banquet hall, a porter/bellhop, and luggage storage
Room features
All 56 rooms feature comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like pillow menus and air conditioning.
Other amenities include:
Bathrooms with designer toiletries and tubs or showers
In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
Available in some public areas: Free WiFi
Parking and transportation
24-hour roundtrip airport shuttle (surcharge)
Area shuttle (surcharge)
Beach shuttle (surcharge)
Cruise terminal shuttle (surcharge)
Ferry terminal shuttle (surcharge)
Limo/town car service
Uncovered valet parking on site (EUR 60 per day)
Food and drink
A bar/lounge
A coffee shop/cafe
A restaurant
Private picnics
Restaurants on site
Faustino
Things to do
2 indoor pools
2 outdoor pools
Archery
Boat tours
Books
Full-service spa
Gym
Indoor/outdoor pool
Kayaking
Library
Motor boating
Piano
Sauna
Steam room
Stereo
Family friendly
2 indoor pools
2 outdoor pools
Laundry facilities
Soundproofed rooms
Conveniences
24-hour front desk
Guidebooks
Laundry facilities
Luggage storage
Safe at front desk
Guest services
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service
Business services
Meeting room
Outdoors
Garden
Pool loungers
Pool umbrellas
Terrace
Full-service spa
4 treatment rooms
Aromatherapy
Body wraps
Couples treatment rooms
Facials
Hot stone massages
Reflexology
Sauna
Spa open daily
Steam room
Turkish bath
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible airport shuttle
Elevator (55 inch wide door)
Wheelchair accessible (may have limitations)
Wheelchair-accessible pool
Wheelchair-accessible restaurant
More
3 buildings
Banquet hall
Smoking not allowed
Room amenities
Bedroom
Pillow menu
Premium bedding
Bathroom
Bathrobes
Bathtub or shower
Designer toiletries
Hair dryer
Private bathroom
Shampoo
Slippers
Soap
Toilet paper
Toothbrush and toothpaste (on request)
Towels provided
Entertainment
32-inch flat-screen TV
iPod dock
Food and drink
24-hour room service
Champagne service
Free bottled water
Minibar
More
Air conditioning
Desk
Iron/ironing board
Phone
Safe
Soundproofed rooms
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: 11:00 AM
Late check-in subject to availability
Minimum check-in age: 18
Check-out
Check-out before 11:00 AM
Special check-in instructions
This property offers transfers from the cruise terminal, ferry terminal, and airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Renovations and closures
The property is closed between October 30 and March 27.
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are available for EUR 100.0 per night
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
A tax is imposed by the city: From 1 November - 30 April, EUR 1.10 per person, per night, up to 8 nights. This tax does not apply to children under 16 years of age.
A tax is imposed by the city: From 1 May - 31 October, EUR 4.40 per person, per night, up to 9 nights, and EUR 2.20 thereafter, up to 8 nights. This tax does not apply to children under 16 years of age.
We have included all charges provided to us by the property.
Optional extras
Airport shuttle fee: EUR 145 per vehicle (one-way, maximum occupancy 4)
Airport shuttle fee per child: EUR 145 (one-way), (up to 18 years old)
Uncovered valet parking fee: EUR 60 per day
Rollaway bed fee: EUR 100.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
We should mention
Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Property is also known as
Hotel Can Faustino Ciutadella de Menorca
Hotel Can Faustino
Can Faustino Ciutadella de Menorca
Can Faustino
Frequently asked questions
Does Hotel Faustino Gran - Relais & Chateaux have a pool?
Yes, this property has 2 Indoor pools and 2 outdoor pools.
Is Hotel Faustino Gran - Relais & Chateaux pet-friendly?
No, pets are not allowed at this property.
How much is parking?
Valet parking is available for EUR 60 per day.
What time is check-in at Hotel Faustino Gran - Relais & Chateaux?
Check-in start time: 3:00 PM; Check-in end time: 11:00 AM. Late check-in is available during limited hours.
What time is check-out at Hotel Faustino Gran - Relais & Chateaux?
Check-out is at 11:00 AM.
Does Hotel Faustino Gran - Relais & Chateaux provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of EUR 145 per vehicle applies.
Where is Hotel Faustino Gran - Relais & Chateaux located?
Located in the heart of Ciutadella de Menorca, this luxury hotel is within a 10-minute walk of Cathedral of Menorca and Puerto de Ciutadella de Menorca. Cap d'Artrutx Lighthouse and Aquarock Waterpark are also within 9 mi (15 km).
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Reviews
Hotel Faustino Gran - Relais & Chateaux Reviews
9.6
Exceptional
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Beautiful hotel in a restored Palau, well positioned in the centre of old Ciutadella. Lovely facilities including a gorgeous underground pool and spa, and with several small unheated outdoor pools. The outside dining area was magical.
Everything about my stay at Faustino Gran was incredible, the staff & service were exceptiona,l and the facilities were top tier. I can't wait to come back
We had a very relaxing five-night stay at Gran Faustino. The hotel is elegant, the staff are very friendly and the location in the quiet back streets is perfect for exploring Ciutadella on foot. Highly recommended.
My husband and I cannot say enough about this hotel. Beautiful location and surroundings, the staff and the Manager make you feel so welcomed and special. Breakfast was great, we chose to eat dinner at the hotel restaurant one evening which was also very good. So many details taken care of at this place - we will be back!
Location location. Location
Within a few hundred yards of the harbour , the cathedral, the shops , in the old city
This former royal palace is excellent in all areas
Highlights include the private booking of the steam room sauna and indoor pool in an underground cave and a day out in their country estate with a lavish picnic in peaceful grounds
Highly recommend this hotel
Highly recommend!! Thoroughly deserves 5*
From the moment I arrived the staff were friendly and helpful. The hotel is situated in a very convenient position for exploring the city and all it has to offer. Ciutadella is very safe, historically interesting, clean and pretty with good transport links to the rest of the island.
There are a good variety of restaurants within close proximity as well as the excellent one at the Faustino.
Breakfasts can be eaten on the terrace which is a joy! There is a lovely continental style cold buffet as well as an excellent selection of hot choices, the staff are only too happy to try and accommodate your needs.
The hotel is split over 3 buildings which are all within about 100 meters of the main building. Each has its own character, they are quiet and beautifully designed.
There is a lovely pool and terrace area in the gardens of the main hotel and also, a smaller beautifully secluded one in Can Llorenc . Both were a peaceful haven after a busy mornings sightseeing.
I will definitely be returning to the Faustino Gran and all it has to offer.
The location is fantastic in good proximity of Citudella. Hotel decor is of a good standard however the experience is certainly not a 5 star experience and I believe we are leaving a fair review of this hotel.
We stayed in the main / largest building. There was an issue when we checked in as we had paid a premium room with a harbour view however we were given a room close proximity of a jazz bar with a view of the side of the courtyard which is uninspiring.
The reception team attempted to allocate a different room however a downgrade to a superior room which appeared to be in the eaves of the building with no harbour view , considering the air conditioning in the rooms in our opinion are of a weak standard we declined as we did not wish compromise 4 nights of interrupted sleep as the rooms in hotel are quite humid.
Rooms were of a good size , however the bed was uncomfortable and pillows a very poor standard offering no neck support, bedding not changed during the 4 night stay even though it was evident there was a stain .
Housekeeping was of a good standard however I do feel that the guest experience is poor as housekeeping had not tided the room until after 3pm on an occasion , reception were extremely unhelpful as I explained to receptionist that my husband needsed to rest as the 3rd night of our stay (room 16) we were woken by loud music from the jazz bar that continued until 5am in the morning and we had an extremely sleepless night. I was informed I need
The Faustino Gran is a beautiful property, with lovely staff. But it was let down by a consistently chaotic breakfast service, and a food a beverage offering that generally did not live up to the price-point or what you would generally expect from a R&C hotel. The breakfast service was understaffed for the number of guests, making it consistently hard to get seated and order a coffee, and on more than one occasion hard to get a table prepared with cutlery or a menu. This was consistently the case over a five night stay - we decided to skip breakfast on the last morning because (despite our lovely waitresses) it just took too long every day previously. We had high expectations of dinner, which we booked on our first night, but despite the lovely staff and setting we were very disappointed by the standard of food - far from good enough for the price and out of sync with the generally excellent standard in Ciutadela. Rice was seriously undercooked, burrata salad way too cold, as if pre-prepared and taken from the fridge. Similarly, it was sometimes hard to get drinks from the cocktail bar due to staffing, no pool-side service, and the same classic cocktails varied depending on who made them. There are noise issues in the rooms facing the port, where we stayed. While the port nightlife is out of the hotel’s control, investment in better sound proofing would help. Despite these issues, the hotel is beautiful, well located, with helpful and friendly staff who did their best.
This is a true oasis. Beautifully renovated and decorated throughout, in the midst of the city, yet tucked in old city villas.
The pool area is gorgeous, especially in the second palazzo - with the cathedral towering above you.
Breakfast is generous and fresh, making for a perfect start to the day.
If you need a place to find peace and quiet, you can’t ask for more.
Great place to stay in the middle of Ciutadella. Staff wonderful and welcoming.
David
Stayed 3 nights in Apr 2023
8/10 Good
Carolyn
Sep 20, 2025
Liked: Cleanliness, staff & service, amenities
We thought the staff were friendly and approachable.
Our room was lovely but frustrating there were no hooks anywhere to hang towels etc expect in the shower where they got wet. The room was so dark, the lighting so poor that we asked for a lamp but when we pulled it out of the plug to use it the wire came loose. This is a 5 star hotel , no tote bag for the beach awful hairdryer nothing to play music on and a totally different building to where breakfast was. Such simple things to make a difference.
We enjoyed our stay but don’t think it’s 5 star
What a nice and classy hotel!
We had the most wonderful stay here. Everything was just perfect and the staff did everything to make our stay as good as possible 🙂
We rented their boat for the day and had a super day together with their skipper Lluis 😃
The pool in their other building is probably the most beautiful pool area we’ve ever seen 😍
The restaurant was very beautiful and had a great atmosphere with a pianist playing.
Our suite terrace had a perfect view over both the cathedral and the harbor 👌
This hotel is now in our top 5 list of best hotels we have ever visited 😃
Will definitely come back!
Our room was formidable but it was in other building. We need to walk 1 block to have breakfast. It was not far but we are not notified when we did the booking
A beautiful hotel in the heart of old town, walking distance from the harbour, main square and laberinth of streets for shops, bars and restaurants.
Although well occupied, we never felt crowded, with a sizeable team on hand for anything we needed, guided by a very attentive general manager.
The main entrance is on a very narrow road to the front so it would have been be wise to call reception just before arrival - they would probably have greeted us to assist with the luggage before driving off to park. In truth however, we didn’t need the car during our stay, so if we had only been saying here during our week, a taxi or airport transfer would have made more sense.
Overall, a fabulous experience and highly recommended - we hope to be lucky enough to return in the future.
Très bel établissement, en plein centre de cuitadella, l'hôtel et décomposer en 3 bâtiments tous avec piscine.
Les chambres sont propres, simple.
Grosse déception concernant le petit déjeuner, peu de choix, ayant fait plusieurs hôtel a gamme inférieure, j'ai eu beaucoup mieux, un hôtel de cette gamme devrait revoir la copie.
Un séjour de rêve avec un bémol sur le SPA, pas au niveau d’un 5 étoiles. Le reste était plus que parfait. Mention particulière pour les concierges, adorables et de vrai bon conseil.
Un séjour inoubliable dans ce havre de paix et de sérénité en plein cœur de la ville.
Nous étions dans la partie secondaire à quelques maisons de l'accueil. Une ancienne maison de l'évêque juste à côté de la cathédrale.
Tout et beau et décoré avec goût.
Le personnel aux petits soins avec vous.
Le spa est caché dans une cave souterraine. Nous n'avons pas testé les piscines mais elles étaient chauffées.
Ha sido muy agradable nuestra estancia en el hotel, hubiese querido quedarme más tiempo! El servicio es excelente, todos son muy amables y a la escucha.
La comida es excelente, el spa es muy bonito y la ventaja de poder reservar para evitar aglomeraciones es ideal.
Los mejores consejos del concierge.
La habitación muy cómoda, amplia, el baño es como una segunda habitación es muy grande. Las amenidades muy completas.
Lo único que faltaría sería un servicio de turndown por las noches, pero ya es un 100 a nivel servicio.