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Reviews of Condesa df, Mexico City, a Member of Design Hotels

4 out of 5
Condesa df, Mexico City, a Member of Design Hotels
Av Veracruz 102 Col Condesa, Mexico City, CDMX

Reviews

8.0

Very Good

Rating 10 - Excellent. 144 out of 367 reviews" "
Rating 8 - Good. 121 out of 367 reviews" "
Rating 6 - Okay. 58 out of 367 reviews" "
Rating 4 - Poor. 25 out of 367 reviews" "
Rating 2 - Terrible. 19 out of 367 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

jason

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A great hotel in a perfect location. Rooms are small and bathrooms are smaller, but that’s not what you’re there for. You’re there for great hospitality in an outstanding location. The rooftop bar is the perfect spot for a nightcap, or the beginning of an evening out. We loved it and we’ll be back.
Stayed 3 nights in May 2024

8/10 Good

Lori

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Did not receive free beverage as guaranteed. Breakfast was always late and although there out water on every table, it was an extra charge. Bathroom as very run down and tub wedge was cracked. Despite these flaws staff were very kind and provided excellent service.
Stayed 3 nights in Apr 2024

10/10 Excellent

Scott, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Discreet and stylish. Gym could be improved
Stayed 3 nights in Jan 2024
Response from Maricarmen Calixto Condesa DF on Mar 27, 2024
Dear ScottThank you for the evaluation and comments about your stay with us and for sure I will share them with our team to be better for you.Have a great time and hope to see you soon again here in home,

10/10 Excellent

Rory

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel. The floor to ceiling windows in the room and the huge patio were definitely put to use on a daily basis. Food was great and the view from the rooftop bar/ restaurant were great!
Stayed 3 nights in Mar 2024
Response from Maricarmen Calixto Front Desk Manager Condesa DF on Mar 19, 2024
HiThank you for the evaluation and comments about your reservation. Were so glad to know that you had a good and enjoyable stay with us.Hope to see you soon again here in home.Kind reards

10/10 Excellent

Patrick

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Beautiful property, the staff were incredibly friendly and helpful (accommodating of all our asks and answering our questions, helping us call a restaurant to flag late arrival when our uber didn't turn up and providing recommendations) and a great location for walkable parks, cafés and restaurants. Highly recommend, we'll definitely be back for another stay or at least a drink on the rooftop!
Stayed 4 nights in Jan 2024
Response from Maricarmen Calixto Front Desk Manager Condesa DF on Mar 3, 2024
Dear PatrickThank you for share with us your evaluation and comments, were so glat to know that you enjoy your stay in this lovely City and we help to that.Was a pleasure have you here with us and hope to see you soon again hre in home.Kind regards

10/10 Excellent

Lourdes

Liked: Cleanliness, staff & service, property conditions & facilities
The location
Response from Maricarmen Calixto Front Desk Manager Condesa DF on Mar 3, 2024
Srita. AyalaGracias por compartir su evaluación con nosotros, nos complace saber que pudo disfrutar su estancia con nosotros así como esta hermosa Ciudad.Esperamos verla de nuevo pronto con nosotros en ésta su casa, será un placer atenderla.Excelente día.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all the staff was lovely! I would definitely stay again.
Stayed 3 nights in Nov 2023
Response from Maricarmen Calixto Front Desk Manager Condesa DF on Dec 5, 2023
Mr. BrownThank you for the comments and evaluation. This make us feel happy to know that you enjoyed your stay with us.Ill share this with my partners and hope to see you soon again here with us.Kind regards

10/10 Excellent

Philippe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the design. The staff was friendly. The vibe was so perfect and calm.
Stayed 3 nights in Oct 2023
Response from Maricarmen Calixto FDM Condesa DF on Oct 22, 2023
Mr. RichardsonThank you for the evaluation and comments, were so glad to know that you had a good stay and experience with us.We hope have you here in home again soon.Have a great dayMaricarmen Calixto M. Front Desk Manager Condesa DF

2/10 Terrible

sarah

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Outdated and terrible rooms. Bad lightening and bad bathrooms
Stayed 4 nights in Oct 2023
Response from Maricarmen Calixto M. Front Desk Manager CondesaDF on Oct 17, 2023
Miss HildrethIve had the chance to review your complain and I like to apologize for all the inconvenience you experienced during your stay.I understand how frustrating this must have been for you cant enjoy your stay for this kind of things.I will share this information with each department prioritizing the issues youve been facing with our service and will try to fix all of them.I appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and I apologize for the inconvenience this has caused. I hope you will give us a new opportunity, I would very much like you to give us the opportunity to change the perception with which you have left the Hotel.I remain at your entire disposal.Maricarmen Calixto M. Front Desk Manager Condesa DF

2/10 Terrible

Peter

Stayed 1 night in Jul 2023
Response from Maricarmen Calixto M. Front Desk Manager CDF on Aug 5, 2023
Mr. Brown I hope this comment finds you good.Could you please let us know why you couldnt cover your expectations? That will help us a lot to know where we need an effort to bring the best to our clients.Hope you can share with us that information.Have a great weekend and Ill be pending of your comments.

8/10 Good

frank

Traveled with partner
Liked: Cleanliness, staff & service
Beautiful, charming building, but a little dated. Bed was comfortable and ambiance was attractive.. Location is great, in excellent neighborhood,. nice balcony. However, bathroom is very small (as a side note: great water pressure in shower), not enough furnishings (ie: no office desk, chests or shelves and only one waste basket in whole suite). Roof top bar/restaurant and first floor restaurant and breakfast are great amenities.
Stayed 4 nights in Jul 2023
Response from Maricarmen Calixto M.Front Desk Manager Condesa DF on Jul 30, 2023
Dear Frank. We appreciate your review and thank you for your valuable feedback. We are going to share this information with our staff as we always are looking to improve in every aspect. We hope to see you soon, it would be a pleasure to have you stay with us.

10/10 Excellent

Liz

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely wonderful hotel and stay! Loved every minute.
Stayed 2 nights in Jun 2023
Response from Maricarmen Calixto FDM Condesa DF on Jun 28, 2023
Dear LizThank you for the evaluation and comments. Were so glad to know that you enjoyed your stay with us, was a pleasure have you here in home and hope to see you again soon.

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lack of hangers and storage space in room was disappointing. Was there for wedding and needed to hang clothes but there were no hangers. When asked they provided a couple.
Stayed 5 nights in May 2023
Response from Maricarmen Calixto FDM Condesa DF on Jun 3, 2023
Mr. MichaelThanks for the time you take to bring us your evaluation and comments. This is very valuable to us to know where we need to make an effort to improve our service, attention and make your stay pleasant.Ill share this with the staff to let them know this and I hope you can give us the opportunity to have you here again with us.Have a great day.

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, amenities
Location is excellent! Easy and safe walking to parks, coffee shops, restaurants etc. Service is also excellent - very friendly and helpful. Rooftop bar is a great option if you are tired and just want a nice drink and a bit of decent sushi. The property is a bit tired/worn but the beds are comfortable and the location and high level of service do compensate for that.
Stayed 4 nights in Apr 2023
Response from Maricarmen Calixto Front Desk Manager Condesa DF on Apr 19, 2023
Mr. SeverideWas a real pleasure have you and your wife here with us.Thank you for the evaluation and comments, Im going to share this with my partners and were so glad to know that you enjoyed your stay with us and in this lovely city.Hope to see you again here with us.Have a great day.

10/10 Excellent

Dylan

Stayed 2 nights in Mar 2023
Response from Maricarmen Calixto Front Desk Manager Condeas DF on May 6, 2023
Dear DylanThank you for your time making this evaluation. was a pleasure have you here with us.Have a great time and hope to see you soon again here with us.

6/10 Okay

Carla

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property is in really good condition, clean, cool looking and well maintained. Lovely view outside. However the room is so poorly designed that staying here was frustrating if you stay for more than a couple of days. We had two small carry on suitcases and only one fit in the tiny closet positioned off a narrow entryway from the door. You had to take turns getting to your suitcase since the passageway was too narrow. Two huge rocking chairs took up so much space in the room that another suitcase wasn’t even possible to put on the floor without tripping over it. Very little space in the bathroom to put your toiletries. Few plugs and only one bedside. No bedside tables or places to place your water or book apart from a narrow headboard shelf. Not worth it to stay here again.
Stayed 4 nights in Mar 2023
Response from Maricarmen Calixto M FD, Condesa DF on Apr 2, 2023
Dear CarlaThank you for your evaluation and comments that help us know where to make an effort to improve and provide a better service for you.We are in a design change process and your comments will be shared with the designers.Hope to see you again here with us and change your point of view uf us.Regards

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
I stay here because of location and the great rooftop restaurant/bar- but it was closed for rental my entire stay- first for a film shoot and then for a private party-the noise not just from the events but from the middle of the night set up and breakdown of the film production and fume producing generator outside my window made it impossible to sleep for two nights. The price has doubled since my last stay and is not worth this noisy experience with no regard for guests.
Stayed 4 nights in Mar 2023
Response from Maricarmen Calixto M. Front Desk Manager. Condes on Mar 27, 2023
Dear guestOur most sincere apologies about this situation, it isnt something that happens all the time and were working hard to improve in this kind of situations and dont affect our guest who are our priority.We hope you can bring us another chance to change your opinion of us.Have a great day.

10/10 Excellent

Edward

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2023
Response from Maricarmen Calixto M. Front Desk Manager. Condes on Mar 27, 2023
Mr. PowersThanks for the evaluation, of course was a pleasure have you here with us.We hope have you here again on you next trip to this lovely City.Have a great week.

8/10 Good

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Maricarmen Calixto M.Front Desk Manager Condesa DF on Mar 13, 2023
Sr. EnriqueAgradecemos nos haya tomado como su opción de hospedaje durante su visita a Ciudad de México.Esperamos verle de nuevo pronto con nosotros.

6/10 Okay

Tanya, Irvine

Traveled with group
Response from Maricarmen Calixto M.Front Desk Manager Condesa DF on Jan 9, 2023
Hi TanyaThank you for your evaluation, We hope see you here with us again , have a great day .Warm regards

10/10 Excellent

Kateryna

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very well designed property
Response from Maricarmen Calixto Condesa DF. on Dec 25, 2022
Hi KaterynaThank you for the evaluation and comments. We hope you have enjoyed your stay and visit in this lovely city.Will be a pleasure have you here again with us. Merry Christmas and happy holidays.

8/10 Good

Ainsley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Condesa Df has a great cool vibe and the music in the open top bar on the 4th floor is buff!!
Response from Maricarmen Calixto M. FDM Condesa DF on Dec 10, 2022
Dear AinsleyThank you for your evaluation and comments.Was a pleasure have you here in home and hope to see you again with us on your next trip to Mexico City.Hava a happy holidays, we wish you the best.

10/10 Excellent

Debra, Seattle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed the two restaurants. Fun place to stay
Stayed 2 nights in Oct 2022
Response from Maricarmen Calixto M. FDM Condesa DF on Oct 22, 2022
Dear DebraThank you for your evaluation and comments. Will be a pleasure have you here with us again on your nex trip to this lovely city.Have a great day.

8/10 Good

Alejandro, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2022

10/10 Excellent

Steph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was the best! The concierge service was amazing (thanks Cesar!), they always checked in to see if we needed anything. The hotel was centrally located and in a great neighborhood. We had the terrace suite and loved our view. I’m not sure how there are any bad reviews honestly, we had the best stay.
Stayed 5 nights in Sep 2022
Response from Maricarmen Calixto M.Front Desk Manager Condesa DF on Sep 7, 2022
Dear StephThank you for your evaluation and comments, Im going to share this with our partners and with Cesar of course.Were pleased to know that you enjoyed your stay with us. We hope to see you soon again here in home.Have a lovely day.

10/10 Excellent

Elise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My stay at the Condesadf was absolutely outstanding! It’s gorgeous, comfortable, safe, and every single person was exceptionally kind and helpful. If it were possible to give 6stars that would still not cover it.
Stayed 4 nights in Aug 2022
Response from Maricarmen Calixto M.Front Desk Manager Condesa DF on Aug 30, 2022
Dear EliseWe are glad to know that the efforts of my colleagues to make your stay pleasant were good.Thank you for your comments and we hope to see you again here with us on your next trip to Mexico City.Was a pleasure have you here with us.Kind regards

6/10 Okay

James

Liked: Cleanliness
Stayed 5 nights in Jul 2022

10/10 Excellent

Caroline

Stayed 1 night in Jul 2022

6/10 Okay

Kenneth

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Always loved this hotel but so disappointing…
First off, I have LOVED Condesa DF for more than 10 years. I’ve been there many times to have drinks or a meal booth on the rooftop and in the lobby. I always told myself that one day on a special occasion I would splurge and stay at the property. It was my husband’s 50th birthday and the last night of a 3 week trip to Holbox, Dominican Republic and Bacalar before heading back to Los Angeles the following day. When you pay close to $600 for a corner Junior Suite, you don’t expect the carpet by the bedding to look frayed, the tile work to be cracked throughout the entire suite, two lamps that did not work and an unsightly worn out brown leather wing chair that was a focal piece in the bedroom. There was a lovely sentiment of a welcome card and some macaroons. Unfortunately the macaroons were super old, dry and brittle to the touch. I’m a Chef and caterer so I’m not exaggerating when I say they were old. Last but not least, the next morning we went to take a shower and there was a completely capped empty bottle of body wash. We had to use the shampoo to wash our body.
Stayed 1 night in Jul 2022
Response from Juan Tamames GM Condesa DF. on Jul 5, 2022
Dear Kenneth, First of all thank you for sharing your experience with us, it makes us improve. Regarding the floor, carpet and furniture we understand its worn and we are currently working on refurbishing all our rooms. We have recently started with the first floor. In relation to the macaroons and the shower gel, next time please let us know and our team will be more than happy to assist you with new fresh products. Please be sure to contact me for your next visit, in order to make it as special as possible. Once again thank you for staying with us and your comments. Juan Tamames General Manager Condesa DF

2/10 Terrible

Chantal

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
NO RUNNING WATER FOR 2 DAYS AND NO SERVICE
I was thrilled this small unique hotel had some last minute availability for our spontaneous trip to Mexico City. We paid for a suite so we could do some work from our room and have plenty of space. Our arrival and check in was great and the hotel and room were charming and clean. However on the first day of our stay the air conditioning was not working, and they kept "coming to fix it" and pushed a few buttons and said it would work but definitely did not and we couldn't sleep. On the second day our hot water stopped working all day. we were told it would return in the evening so we did our best to stay busy during the day and came back expecting hot water. The water had stopped working all together on day 2 and day 3 of our stay there. The manager was unresponsive and never made any effort to return my calls and request to modify my reservation or get a refund. We left on day 3 to fly home without showering for 2 days of sightseeing and having paid top dollar for a suite and being treated like annoying tourists. I understand things happen but I've never had this experience with the staff being so rude and unaccommodating especially when I was paying $500 per night un USD. Worst experience!!!! Do not stay here!!!!!
Stayed 2 nights in May 2022
Response from Juan Tamames GM Condesa DF on Jun 21, 2022
Dear Chantal We are very happy to hear that you chose us as your to go hotel in Mexico City, it truly means a lot to us. The hotel's commitment is always to offer the best experience and to exceed your expectations. This is why the works were dully organised in advance to ensure that your experience was affected as little as possible. With the best of intentions, the works were scheduled from 09:30 until 21:00, taking into account that most guests would have showered before or after this time. Unfortunately, the works had several setbacks, which were not foreseen in the works study, but we have tried to alleviate them as quickly as possible. This is why the service was affected for more hours than scheduled. On behalf of myself and the entire Condesadf team, we would like to extend our sincere apologies for any inconvenience this situation may have caused you. We would like to make it up to you and offer you a complimentary room in order to give you the expericne you deserve. All the best, Juan Tamames N. General Manager Condesa DF

10/10 Excellent

Sarah

Stayed 1 night in May 2022
Response from Maricarmen Calixto M.Front Desk Manager Condesa DF on May 10, 2022
Hi Sarah Thank´s for this evaluation. We´re so glad to know that you enjoyed your stay with us and hope that you can take us as your hosting option during your next visit to Mexico City. Kind regards

6/10 Okay

DIANE

Traveled with group
Disliked: Room comfort
Rooms are very noisy. You hear everyone in the hallways. Beautiful common areas but rooms are tiny.
Stayed 3 nights in Apr 2022
Response from Maricarmen Calixto M.Front Desk Manager Condesa DF on May 10, 2022
Hi Diane Thank you for share your comments with us and we do really sorry that you can´t enjoy in a 100% your stay with us. We always try to do the best for our guest and hope you can bring us a second chance to give you our best if you come back to Mexico City. Your photos are amazing. Kind regards

10/10 Excellent

Cassale

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful chic property with amazing friendly staff. Loved our stay!
Stayed 4 nights in Apr 2022
Response from Maricarmen Calixto M. FDM Condesa DF on Apr 12, 2022
Hi Thank you for your comments and evaluation. I´ll share this with my partners this as motivation for all of us to bring our best everyone. Was a pleasure have you here with us and we´re so glad that you enjojed your stay. Hope to see you soon again. Kind regards

4/10 Poor

Ari

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This hotel came highly recommended and by all accounts is considered a classic. Architecturally it’s quite beautiful and there are lots of restaurants nearby. I was wit shordy so I sprung for a king suite. If comes with a balcony and… that’s about it. Room was tiny considering the price (around $500 a night). I def expected more room. Also, the street was RAGING until 1am, which blindsided us. Def did not feel suite-like. Felt like the bar was literally in our room. Icing on the cake was the bathtub. Handle came off entirely, temperature felt impossible to regulate, and the drain did not work. Staff was generally super helpful and prompt, but when i voiced my misgivings about our experience, they became instantly unhelpful. Guess it’s all well and good til it’s time to count the money. Anyway, pretty disappointing. Def won’t be going back
Stayed 1 night in Mar 2022
Response from Maricarmen Calixto M. FDM Condesa DF on Apr 9, 2022
Hi We do really sorry that you can´t enjoy your stay with us and please accept our apologize for this. We share your comments to our staff to be sure that all of us will do our best for our guest. This make us give an extra effort to bring the best for you. I hope you can give us another chance on your next trip to Mexico City. Kind regards Maricarmen Calixto M. Front Desk Manager. Condesa DF

10/10 Excellent

Alastair

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!
Stayed 2 nights in Feb 2022
Response from Maricarmen Calixto M. FDM Condesa DF on Mar 18, 2022
Hi Thank you for share with us your evaluation and comments. We hope to have you here with us again. Kind regards.

8/10 Good

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2022

10/10 Excellent

Heather

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Staff, Location and Food
Great staff, amazing location, roof top deck was a perfect place to chill out, and if you are concerned about safety/water/etc - you don't need to be worried at this hotel. I would agree with other reviews that even though I love the design of this hotel it could use a refresh as over all things are getting worn out. It's still lovely, but for the high cost I would expect the design elements to be crisp. Rooms could use better lighting, new paint, bed was to hard for me. Showers are fantastic.
Stayed 5 nights in Dec 2021
Response from Maricarmen Calixto M. Front Desk Manager CondesaDF on Jan 28, 2022
Hi Ms. Heather Thank you for your comments cause that help us to be better for you. We hope to have have you here with us again. Was a pleasure and please keep safe and healthy. Regards

6/10 Okay

Celeste

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about the Condesa Df except the price!
Stayed 1 night in Nov 2021
Response from Maricarmen Calixto M. Front Desk Manager CondesaDF on Jan 28, 2022
Ms. Celeste Thank you for the time to share with us your comments and evaluation, that help us to be better for you. We are making our best to bring you all that you need and more. We hope you can be safe and healthy and see you for a next time Kind regards

8/10 Good

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location
Perfect location, great place to stay
Stayed 1 night in Nov 2021
Response from Maricarmen CalixtO. Front Desk Manager Condesa DF on Nov 20, 2021
Hi Thank you for your evaluation and comments. We hope to see you soon with us again. Great day.

10/10 Excellent

Rany

Stayed 3 nights in Nov 2021
Response from Maricarmen Calixto M. Front on Nov 17, 2021
Hi Thank you for this evaluation. We hope that you enjoyed your stay with us. Was a pleasure have you here in home and we wish to see you again soon. Have a great day.

8/10 Good

Enrique

Traveled with group
Liked: Cleanliness, staff & service, amenities
Great location. Starting to show its age. Especially the bathrooms.
Stayed 4 nights in Oct 2021
Response from Maricarmen Calixto. Front Desk Manager Condesa DF on Nov 20, 2021
Hi Thank you for your comments and evaluation. We´ll take care of the details that you mention in the rooms. We hope to see you soon with us again. Great day.

10/10 Excellent

francesco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel.
Great bed and best shower ever. Sinks should be replaced and toilet should have a real level. Rooftop bar wonderful.
Stayed 3 nights in Oct 2021
Response from Maricarmen Calixto. Front Desk Manager. Condesa DF on Nov 20, 2021
Hi Fracesco Thank you for the comments and evaluation. It´s good to know that you enjoyed your stay and of course we will take care of the mentioned details. We hope to see you soon again with us. Great day!

8/10 Good

Verified traveler

Traveled with family
Disliked: Room comfort
Condesa neighborhood is very nice and centric to most tourists attractions. The hotel is in a historic home however decorations are very modern
Stayed 2 nights in Sep 2021
Response from Maricarmen Calixto M. Front Desk Manager CDF on Oct 9, 2021
Thank you for your comments. I hope that wou enjoyed your stay with us and of course, you´re more than welcome for your next trip to Mexico City. Was a pleasure have your here with us.

10/10 Excellent

Mike, Dallas

Stayed 2 nights in Sep 2021

10/10 Excellent

Verified traveler

Stayed 1 night in Jun 2021
Response from Maricarmen Calixto M. FDM. Condesa DF on Jul 6, 2021
Dear guest Thank you for this evaluation. We hope you may come and stay with us again. Kind regards

4/10 Poor

Verified traveler

Stayed 1 night in Jun 2021
Response from Maricarmen Calixto M. FDM. Condesa DF on Jul 6, 2021
Dear guest. Thank you for the evaluation and take for sure, we will work hard to give our guest the best experience. We hope to cover your expectations in your next stay. Kind regards.

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Hotel is outdated, do not stay here as the rooms are old and not worth it for the rate you pay.
Stayed 2 nights in May 2021
Response from Maricarmen Calixto M. FDM. Condesa DF on May 25, 2021
Dear guest We apologize if during your stay with us, you couldn´t enjoy the hotel. We´re trying to do our best to bring our guest a satisfactory and pleasant stay. This was no your case. We hope you can bring us another chance to give a better service and attention that you deserves. Thank you for the comments an you can be sure that I´m going to share it with our partners.

4/10 Poor

Verified traveler

Stayed 3 nights in Apr 2021
Response from Maricarmen Calixto M. FDM. Condesa DF on Jun 14, 2021
Dear guest. We apologize for any inconvenience that doesn´t leave you enjoy your stay with us. We are working hard in this new normality to give our best to our guest. We hope you cuold give us a chance to change the experience with us. Kind regards.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice hotel with lovely workers and so friendly and professional. Thank you very much!
Stayed 4 nights in Feb 2021
Response from Maricarmen Calixto M. FDM. Condesa DF on Mar 1, 2021
Dear guest Thank you a lot for your comments. We are so glad to know that you could enjoy your stay. Will be a pleasure have you with us the next time. See you soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2021
Response from Maricarmen Calixto M. FDM. Condesa DF on Jan 26, 2021
Estimado Huésped Gracias por su evaluación. Esperamos que pronto, podamos ofrecerles todas las amenidades y servicios con los que cuenta el Hotel para que su estancia sea más placentera. Saludos cordiales