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Hotel New Otani Hakata

4.0 star property
Canal City Hakata's vibrant streets lie just steps away, with public transit connections making exploration easy while attentive staff ensure a comfortable stay

Choose dates to view prices

Hotel New Otani Hakata places travelers in the heart of Fukuoka's energy. The property offers practical amenities like dry cleaning, laundry facilities, and an electric car charging station. Guests can start their day with a buffet breakfast or relax at the hotel's cafe.
VIP Access

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Parking available
  • Bar

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Room options

Available filters for rooms
Showing 34 of 34 rooms

View all photos for Executive Twin Room, Smoking

In-room safe, desk, iron/ironing board, free WiFi

Executive Twin Room, Smoking

Highlights

Air conditioning
Refrigerator
LCD TV
Private bathroom
Shower/tub combination
Bidet
Hair dryer
Bathrobes
  • 280 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Moderate Single or Moderate Twin (Single Use), Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Moderate Single or Moderate Twin (Single Use), Non Smoking

9.8 out of 10
Exceptional
(11 reviews)

Highlights

Air conditioning
Refrigerator
LCD TV
Private bathroom
Hair dryer
Shower/tub combination
Bidet
Electric kettle
  • 280 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Moderate Twin, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Moderate Twin, Non Smoking

9.0 out of 10
Wonderful
(26 reviews)

Highlights

Air conditioning
Refrigerator
LCD TV
Private bathroom
Hair dryer
Shower/tub combination
Bidet
Electric kettle
  • 280 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Japanese Room, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Japanese Room, Non Smoking

Highlights

Air conditioning
Refrigerator
Private bathroom
Shower/tub combination
Bidet
Hair dryer
Bathrobes
Electric kettle
  • 850 sq ft
  • Sleeps 8
  • 4 Twin Futons

View all photos for Connecting Room, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Connecting Room, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Refrigerator
LCD TV
Private bathroom
Hair dryer
Shower/tub combination
Bidet
  • 646 sq ft
  • Sleeps 8
  • 4 Twin Beds

View all photos for Moderate Twin with Extra Bed, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Moderate Twin with Extra Bed, Non Smoking

8.8 out of 10
Excellent
(31 reviews)

Highlights

Air conditioning
Refrigerator
LCD TV
Private bathroom
Hair dryer
Shower/tub combination
Bidet
Electric kettle
  • 280 sq ft
  • Sleeps 6
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Semi Double Room Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Semi Double Room Non Smoking

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Refrigerator
LCD TV
Private bathroom
Hair dryer
Shower/tub combination
Bidet
Electric kettle
  • 280 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Deluxe Twin Room

In-room safe, desk, iron/ironing board, free WiFi

Deluxe Twin Room

Highlights

Air conditioning
Refrigerator
LCD TV
Private bathroom
Shower/tub combination
Bidet
Hair dryer
Bathrobes
  • 570 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Deluxe Double Room, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Deluxe Double Room, Non Smoking

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Refrigerator
LCD TV
Private bathroom
Shower/tub combination
Bidet
Hair dryer
Bathrobes
  • 570 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Moderate Double Room, Smoking

In-room safe, desk, iron/ironing board, free WiFi

Moderate Double Room, Smoking

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Refrigerator
LCD TV
Private bathroom
Hair dryer
Shower/tub combination
Bidet
Electric kettle
  • 279 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Run of House

In-room safe, desk, iron/ironing board, free WiFi

Run of House

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Refrigerator
Private bathroom
Hair dryer
Shower/tub combination
Bidet
Electric kettle
Cable/satellite channels
  • 280 sq ft
  • Sleeps 6
  • 2 Twin Beds

View all photos for Corner Suite Double Room

Corner Suite Double Room | In-room safe, desk, iron/ironing board, free WiFi

Corner Suite Double Room

Highlights

Air conditioning
Refrigerator
LCD TV
Separate bedroom
Private bathroom
Shower/tub combination
Bidet
Hair dryer
  • 646 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Double Room, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Executive Double Room, Non Smoking

8.6 out of 10
Excellent
(4 reviews)

Highlights

Air conditioning
Refrigerator
LCD TV
Private bathroom
Shower/tub combination
Bidet
Hair dryer
Bathrobes
  • 280 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Executive Double Room, Smoking

In-room safe, desk, iron/ironing board, free WiFi

Executive Double Room, Smoking

7.0 out of 10
Good
(2 reviews)

Highlights

Air conditioning
Refrigerator
LCD TV
Private bathroom
Shower/tub combination
Bidet
Hair dryer
Bathrobes
  • 280 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Twin Room, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Executive Twin Room, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Air conditioning
Refrigerator
LCD TV
Private bathroom
Shower/tub combination
Bidet
Hair dryer
Bathrobes
  • 280 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Moderate Single or Moderate Twin (Single Use), Smoking

In-room safe, desk, iron/ironing board, free WiFi

Moderate Single or Moderate Twin (Single Use), Smoking

8.0 out of 10
Very good
(2 reviews)

Highlights

Air conditioning
Refrigerator
LCD TV
Private bathroom
Hair dryer
Shower/tub combination
Bidet
Electric kettle
  • 280 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Moderate Double Room, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Moderate Double Room, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Refrigerator
LCD TV
Private bathroom
Hair dryer
Shower/tub combination
Bidet
Electric kettle
  • 280 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Moderate Twin, Smoking

In-room safe, desk, iron/ironing board, free WiFi

Moderate Twin, Smoking

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Refrigerator
LCD TV
Private bathroom
Hair dryer
Shower/tub combination
Bidet
Electric kettle
  • 280 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Double Room, Non Smoking - Breakfast Included

In-room safe, desk, iron/ironing board, free WiFi

Executive Double Room, Non Smoking - Breakfast Included

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Refrigerator
LCD TV
Private bathroom
Shower/tub combination
Bidet
Hair dryer
Bathrobes
  • 280 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Moderate Single or Moderate Twin (Single Use) Non Smoking - Breakfast included

In-room safe, desk, iron/ironing board, free WiFi

Moderate Single or Moderate Twin (Single Use) Non Smoking - Breakfast included

8.6 out of 10
Excellent
(4 reviews)

Highlights

Air conditioning
Refrigerator
LCD TV
Private bathroom
Hair dryer
Shower/tub combination
Bidet
Electric kettle
  • 280 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Executive Double Room, Smoking - Breakfast Included

In-room safe, desk, iron/ironing board, free WiFi

Executive Double Room, Smoking - Breakfast Included

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Refrigerator
LCD TV
Private bathroom
Shower/tub combination
Bidet
Hair dryer
Bathrobes
  • 280 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Twin Room Smoking - Breakfast included

In-room safe, desk, iron/ironing board, free WiFi

Executive Twin Room Smoking - Breakfast included

Highlights

Air conditioning
Refrigerator
LCD TV
Private bathroom
Shower/tub combination
Bidet
Hair dryer
Bathrobes
  • 280 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Twin Room Non Smoking - Breakfast Included

In-room safe, desk, iron/ironing board, free WiFi

Executive Twin Room Non Smoking - Breakfast Included

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Refrigerator
LCD TV
Private bathroom
Shower/tub combination
Bidet
Hair dryer
Bathrobes
  • 280 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Connecting Room Non Smoking - Breakfast Included

In-room safe, desk, iron/ironing board, free WiFi

Connecting Room Non Smoking - Breakfast Included

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
LCD TV
Private bathroom
Shower/tub combination
Bidet
Hair dryer
  • 646 sq ft
  • Sleeps 4
  • 4 Twin Beds

View all photos for Semi Double Room Non Smoking - Breakfast Included

In-room safe, desk, iron/ironing board, free WiFi

Semi Double Room Non Smoking - Breakfast Included

Highlights

Air conditioning
Refrigerator
LCD TV
Private bathroom
Hair dryer
Shower/tub combination
Bidet
Electric kettle
  • 279 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Moderate Single or Moderate Twin (Single Use) Smoking- Breakfast Included

In-room safe, desk, iron/ironing board, free WiFi

Moderate Single or Moderate Twin (Single Use) Smoking- Breakfast Included

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Refrigerator
LCD TV
Private bathroom
Hair dryer
Shower/tub combination
Bidet
Electric kettle
  • 280 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Moderate Double Room Non Smoking - Breakfast Included

In-room safe, desk, iron/ironing board, free WiFi

Moderate Double Room Non Smoking - Breakfast Included

Highlights

Air conditioning
Refrigerator
LCD TV
Private bathroom
Hair dryer
Shower/tub combination
Bidet
Electric kettle
  • 280 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Japanese Room Non Smoking - Breakfast Included

In-room safe, desk, iron/ironing board, free WiFi

Japanese Room Non Smoking - Breakfast Included

Highlights

Air conditioning
Refrigerator
Private bathroom
Shower/tub combination
Bidet
Hair dryer
Bathrobes
Electric kettle
  • 850 sq ft
  • Sleeps 4
  • 4 Twin Futons

View all photos for Moderate Double Room Smoking - Breakfast Included

In-room safe, desk, iron/ironing board, free WiFi

Moderate Double Room Smoking - Breakfast Included

Highlights

Air conditioning
Refrigerator
LCD TV
Private bathroom
Hair dryer
Shower/tub combination
Bidet
Electric kettle
  • 280 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Moderate Twin (Breakfast) Smoking

In-room safe, desk, iron/ironing board, free WiFi

Moderate Twin (Breakfast) Smoking

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Refrigerator
LCD TV
Private bathroom
Hair dryer
Shower/tub combination
Bidet
Electric kettle
  • 280 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Moderate Twin Triple Use (Breakfast) Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Moderate Twin Triple Use (Breakfast) Non Smoking

9.0 out of 10
Wonderful
(9 reviews)

Highlights

Air conditioning
Refrigerator
LCD TV
Private bathroom
Hair dryer
Shower/tub combination
Bidet
Electric kettle
  • 280 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Moderate Twin (Breakfast) Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Moderate Twin (Breakfast) Non Smoking

7.6 out of 10
Good
(7 reviews)

Highlights

Air conditioning
Refrigerator
LCD TV
Private bathroom
Hair dryer
Shower/tub combination
Bidet
Electric kettle
  • 280 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Twin Room (Breakfast Included)

In-room safe, desk, iron/ironing board, free WiFi

Deluxe Twin Room (Breakfast Included)

Highlights

Air conditioning
Refrigerator
LCD TV
Private bathroom
Shower/tub combination
Bidet
Hair dryer
Bathrobes
  • 570 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Double Room, Non Smoking (Breakfast Included)

In-room safe, desk, iron/ironing board, free WiFi

Deluxe Double Room, Non Smoking (Breakfast Included)

Highlights

Air conditioning
Refrigerator
LCD TV
Private bathroom
Shower/tub combination
Bidet
Hair dryer
Bathrobes
  • 570 sq ft
  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Located in Chuo Ward, a neighborhood in Fukuoka, Hotel New Otani Hakata is in a shopping district and near the airport. Shoppers can check out Canal City Hakata, while everyone can enjoy the natural beauty of Port of Hakata and Ohori Park. Check out an event or a game at Marine Messe Fukuoka, and consider making time for Marine World Uminonakamichi, a top attraction not to be missed. Guests love the hotel's convenience to public transportation: Watanabe-dori Station is just steps away and Tenjin-minami Station is 9 minutes by foot.
Visit our Fukuoka travel guideOpens in a new window
Map
1-1-2 Watanabe-dori, Chuo-ku, Fukuoka, Fukuoka-ken, 8100004

What's nearby

  • Yanagibashi Rengo Market - 1 min walk - 0.1 miles
  • Tenjin Underground Mall - 9 min walk - 0.5 miles
  • Canal City Hakata - 10 min walk - 0.6 miles
  • Sumiyoshi Shrine - 12 min walk - 0.6 miles
  • Fukuoka Mitsukoshi Department Store - 12 min walk - 0.7 miles

Getting around

  • Watanabe-dori Station - 1 min walk
  • Yakuin Station - 6 min walk
  • Fukuoka Airport (FUK) - 17 min drive

Restaurants

  • ‪麦衛門 - ‬2 min walk
  • ‪ピッツェリア ファリーナ - ‬2 min walk
  • ‪KAMAKIRI COFFEE TAKASAGO - ‬10 min walk
  • ‪ナマステ堂 - ‬3 min walk
  • ‪クラブラウンジ - ‬1 min walk

About this property

Hotel New Otani Hakata

Hotel near Canal City Hakata
You can look forward to a hair salon, dry cleaning/laundry services, and a bar at Hotel New Otani Hakata. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, and Japanese cuisine. Stay connected with free in-room WiFi.
Other perks include:
  • Buffet breakfast (surcharge), self parking (surcharge), and an electric car charging station
  • An elevator, a ballroom, and a front-desk safe
  • A porter/bellhop, a 24-hour front desk, and laundry services
  • Guest reviews speak highly of the helpful staff and proximity to public transit
Room features
All 372 rooms boast comforts such as air conditioning, in addition to perks like free WiFi and safes. Guest reviews speak well of the clean rooms at the property.
Other amenities include:
  • Bathrooms with bidets and shower/tub combinations
  • Refrigerators, cable channels, and electric kettles

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Self parking on site (JPY 1,500 per day)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 3,500 for adults and JPY 2,000 for children
  • 4 restaurants
  • A bar/lounge

Restaurants on site

  • Green house
  • Sembazuru
  • Taikanen
  • The Castillian Room

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Spa

  • In-room massages

Accessibility

  • Elevator

More

  • 14 floors
  • Ballroom
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Cable/satellite channels

Food and drink

  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 2 AM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests must be at least 20 years of age to stay in a smoking room.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children aged 3 and younger eat free breakfast
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 3500 for adults and JPY 2000 for children
  • Self parking fee: JPY 1500 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees apply to children 4-12 years old for breakfast.

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel New Otani Hakata
Hotel New Otani Hakata Fukuoka
New Otani Hakata
New Otani Hakata Fukuoka
New Otani Hakata Hotel
New Otani Hotel Hakata
Hotel New Otani Hakata Hotel
Hotel New Otani Hakata Fukuoka
Hotel New Otani Hakata Hotel Fukuoka

Frequently asked questions

Is Hotel New Otani Hakata pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at Hotel New Otani Hakata?

As of Jan 15, 2026, prices found for a 1-night stay for 2 adults at Hotel New Otani Hakata on Jan 25, 2026 start from $98.07, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking is available for JPY 1500 per day.

What time is check-in at Hotel New Otani Hakata?

Check-in start time: 2 PM; Check-in end time: 2 AM.

What time is check-out at Hotel New Otani Hakata?

Check-out is at 11:00 AM.

Where is Hotel New Otani Hakata located?

Located in Chuo Ward, this hotel is within 1 mi (2 km) of Yanagibashi Rengo Market and Canal City Hakata. Port of Hakata is 1.8 mi (2.9 km) away. Watanabe-dori Station is only a 2-minute walk and Tenjin-minami Station is 9 minutes.

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Reviews

Hotel New Otani Hakata Reviews

9.2

Wonderful

9.2

Cleanliness

8.8

Amenities

9.4

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 697 out of 1098 reviews
Rating 8 - Good. 301 out of 1098 reviews
Rating 6 - Okay. 77 out of 1098 reviews
Rating 4 - Poor. 15 out of 1098 reviews
Rating 2 - Terrible. 8 out of 1098 reviews

Reviews

10/10 Excellent

Gary

Liked: Cleanliness
Excellent property, clean, wonderful staff, very good breakfast and three minutes to the metro station.
Stayed 3 nights in Sep 2025

8/10 Good

catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nearby subway and walkable to minami tenjin for dining
Stayed 3 nights in Nov 2025

8/10 Good

Suzan

Liked: Cleanliness, amenities, property conditions & facilities
good breakfast
Stayed 4 nights in Nov 2025

10/10 Excellent

Jin Rui

Liked: Cleanliness, amenities, property conditions & facilities
convenient location with lots of great food around!
Stayed 3 nights in Jun 2025

6/10 Okay

Vi ping

Liked: Cleanliness
Close to many restaurants and right next to the subway. Easy to get to hakata station, tenjin underground shopping mall, walkable to Canal city. Room was clean and quiet, a bit outdated.
Stayed 4 nights in Jan 2026

8/10 Good

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff was friendly
Stayed 3 nights in Sep 2025

10/10 Excellent

Kiyomi

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless. The staff was very courteous. Hotel is next to a subway station. Highly recommended.
Stayed 2 nights in Nov 2025

10/10 Excellent

Chee Peng

Liked: Cleanliness, amenities, property conditions & facilities
Excellent. We got a big room. 4 futon and 2 bed for 4 of us to choose. I enjoy the bed while my fam used the futon. 2 toilets and 1 bath room. Amazing. Location is good, walkable to shopping areas. Breakkfast options in hotel very good too.
Stayed 2 nights in Dec 2025

8/10 Good

Gang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, well maintained. Old facilities call for some update. Family friendly too.
Stayed 3 nights in Aug 2025

6/10 Okay

Lorraine

Disliked: Cleanliness, amenities
The staff at reception was friendly and tried their best to communicate. However, our welcome drinks was not mentioned at all during check-in and throughout our stay and the rooms were pretty dated. Housekeeping were not the best either as we took photos of stuff left behind by previous guest at prominent area such as headboard of beds.
Stayed 3 nights in Dec 2025

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff gave superb service and rooms were spacious for Japan.
Stayed 2 nights in Oct 2024

8/10 Good

YOUNGSUB

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I could feel that it was quite an old accommodation, but it is well managed and the price is relatively low compared to the hotel size and facilities.
Stayed 1 night in May 2025

10/10 Excellent

Hope

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
overall this hotel was excellent. We could smell smoke (cigarette) but we had a air purifier that helped the smell. We did not take advantage of the breakfast in the hotel since we had more options within walking distance. Staff was accommodating and friendly always offering their assistance.
Stayed 5 nights in Oct 2025

10/10 Excellent

Chiara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very welcoming. The room was nice and clean.
Stayed 3 nights in Mar 2025

10/10 Excellent

Tomiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very professional and helpful. I’d stay again.
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended hotel for service and friendly/helpful staff. The Japanese breakfast is a must ;-)
Stayed 3 nights in Dec 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice experience

Nice location and great service for my family. They show kindness to my kids. Things are well-organized.
Stayed 1 night in Jun 2025

8/10 Good

Chee Vui

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is clean. Staffs are friendly, helpful and polite. Easy access to public transports.
Stayed 5 nights in Feb 2025

10/10 Excellent

CHIE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every staff member we engaged was very kind and helpful for our request. It was a very satisfying stay dealing with perfect hospitality.
Stayed 1 night in Oct 2024

10/10 Excellent

SAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mahalo Otani Hakata

This was one of the best and classic hotel in Japan.They have the best staff and it's super clean. Thank you everyone for supporting my son, my wife and myself. Mahalo.
Stayed 3 nights in Apr 2025

10/10 Excellent

HAO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service received from the hotel staffs and they also speak my language ( while most doesn’t speak English )
Stayed 1 night in Mar 2025

10/10 Excellent

Miyuki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staffs are so polite and professional. Thank you for the hospitality.
Stayed 1 night in Dec 2024

8/10 Good

Martin P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Classic

Classic old-style 5-star hotel. Great service, clean and comfortable. Just some of the design features around room and lobby facilities starting to look a little bit old world.
Stayed 3 nights in Feb 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our time here. The staff were very helpful and were very patient as there were a couple times that communication was a little challenging. The room was spacious and comfortable and I really liked how clean everything was. The food in the hotel's restaurants was excellent. There are a lot of places to shop in the area and transportation was easy as well. I really enjoyed my time at the New Otani and I would definitely stay here again!
Stayed 7 nights in Sep 2024

8/10 Good

Yu

Liked: Cleanliness, staff & service, property conditions & facilities
■Good The hotel has a long history and the facilities and staff maintain a first-class feel. The hotel is close to the subway station, within walking distance to downtown, offers Times car sharing in the parking lot, and has a large capacity, making it suitable as a hotel for family trips. ■Not Good The wifi in the rooms does not provide enough access bandwidth to the internet and would like to see improvements.
Stayed 1 night in Oct 2024