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Waldorf Astoria Riviera Maya

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Luxury
5.0 star property
9.4

Exceptional

Tranquil retreat on Cancun shores

Serene ocean views frame every moment at this luxurious beachfront sanctuary with multiple pools and attentive service. The exceptional spa offers rejuvenating treatments. Evenings unfold at three restaurants where chefs transform fresh ingredients into culinary masterpieces.

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi

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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 1500 per accommodation, per day, plus a one-time cleaning fee of MXN 1000
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 51 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 700 to 1400 for adults, and MXN 350 to 1400 for children
  • Pet fee: MXN 1500 per accommodation, per day plus MXN 1000 one-time cleaning fee
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Waldorf Astoria Riviera Maya have a pool?

Yes, this property has 2 outdoor pools.

How much does it cost to stay at Waldorf Astoria Riviera Maya?

As of May 20, 2026, prices found for a 1-night stay for 2 adults at Waldorf Astoria Riviera Maya on Jun 14, 2026 start from $657, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Waldorf Astoria Riviera Maya pet-friendly?

Yes, Waldorf Astoria Riviera Maya allows dogs (limit 2 total) with a maximum weight of up to 51 lbs per pet. There's a fee of MXN 1500 per accommodation, per day. A cleaning fee of MXN 1000 also applies. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Waldorf Astoria Riviera Maya?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Waldorf Astoria Riviera Maya?

Check-out is at noon.

Are there all-inclusive benefits at Waldorf Astoria Riviera Maya?

Some rate plans available at this property are all-inclusive.

Where is Waldorf Astoria Riviera Maya located?

Nestled on the beach, this Cancun resort is just steps from Arrecife de Puerto Morelos National Park and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Moon Palace Golf Club and El Tinto Golf Course are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.4

Exceptional

9.8

Cleanliness

9.6

Amenities

9.8

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 163 out of 199 reviews
Rating 8 - Good. 14 out of 199 reviews
Rating 6 - Okay. 10 out of 199 reviews
Rating 4 - Poor. 6 out of 199 reviews
Rating 2 - Terrible. 6 out of 199 reviews

Reviews

Verified

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean, fresh Riviera Maya property. Great ocean views, although little if any beach to enjoy and except for a handful of unpromoted kayaks, no watersports. If you are visiting Cancun for warm weather and great hospitality this is your spot. If you are looking for authentic Mexican culture, a sprawling resort style pool, big palapa and some lively music this may not be your fit...this is Orlando south.
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Federico

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, excellent food
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Anthony

Liked: Cleanliness, property conditions & facilities
We had a wonderful stay at the Waldorf. The hotel was very clean and serene, the staff was attentive and the restaurants were very good. We wished we could stay longer but we will be back!
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing! Very clean. Beautiful views. Incredible food. Exceptional service. Perfect place for my family to relax.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Dawid

Liked: Cleanliness, staff & service, property conditions & facilities
Great location! Rooms nice and clean Great people!
Stayed 6 nights in Dec 2025
Verified

10/10 Excellent

Cindy Lee

Liked: Cleanliness, amenities, property conditions & facilities
Excellent spot. Highly recommend. Food was outstanding and the yoga classes with Veronica were devine. Beautiful pool area.
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

PETER

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful resort. Excellent accommodations. Wonderful restaurants
Stayed 5 nights in Nov 2025
Verified

10/10 Excellent

Martin Anthony

Liked: Cleanliness, amenities
Room was amazing, service outstanding
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Cornelia Ana

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic property. Absolutely spotless, attentive staff, beautiful pool and facilities. Ocean view rooms with balcony soaking tubs. Daily yoga with Veronica was amazing!
Stayed 6 nights in Jan 2026
Verified

10/10 Excellent

José Miguel

Liked: Cleanliness, amenities, property conditions & facilities
Service amazing
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort. Very quiet and pristine. Very safe and secluded. Extremely clean and staff are excellent. Every room has an ocean view and a jacuzzi hot tub on the balcony. Rooms don't have microwaves or mini frig to store food. The spa is nice. Three good restaurants on site. Two infinity pools. Limited beach space. Not the resort for large sandy beach.
Stayed 4 nights in Mar 2026
Verified

8/10 Good

Aisling

Liked: Cleanliness, amenities, property conditions & facilities
The resort is lovely, rooms are spacious and beautiful and beds very comfortable. The only place this resort needs to improve, is service at the restaurants - it is just too slow - this was at every restaurant, which is disappointing as the food is top notch.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, amenities
Next level. Best service from entry to exit.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service and property are outstanding!! Loved the large rooms and very comfortable bedding and amenities.
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone from the personal concierge to the bell service to all waiters and bartenders we encountered were the most friendly and professional as one want. The property is gorgeous and our room was spectacular, as was all the meals
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

Breonna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were beautiful had amazing ocean views cute hot tubs on the patio so you have your own private hot tub. Room service was so sweet very accommodating. All staff was very friendly very welcoming. Food was phenomenal and if you sit by the pool, make sure you sit with Patricia she is absolutely amazing. She helped to make our stay one of a kind.
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What’s there to say it’s the Waldorf Astoria, enough said. Beautiful property and rooms. Exceptional service.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Theodora

Service and staff were amazing.
Stayed 6 nights in Dec 2024
Verified

10/10 Excellent

Gustavo

This was a great property staff was attentive resort was beautiful no complaint will defenitly return again
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful , luxurious property and amazing pools. Dinners were great with live music every night. Would go back again!
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, very relaxing and the staff were so kind and hospitable. Food was fantastic in all of the restaurants. If you want somewhere very quiet, relaxing and luxurious this is the place.
Stayed 5 nights in Nov 2024
Verified

10/10 Excellent

claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Impeccable service. Wonderful food Beautiful private location
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

CHERRI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely stunning resort with superior service, Shout out Manuel, Marya, Allen, Samuel, Marco, Alejiro, Laura and Ana and the spa team.
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

Asila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Five star Hotel amazing stay and the staff went above and beyond to make comfortable. They even did a surprise for our son‘s birthday will definitely come back. Only downside was the seaweed we couldn’t go into the ocean.
Stayed 5 nights in Jun 2025
Verified

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and great location. I enjoyed how quiet it was and peaceful for the ultimate relaxation get away.
Stayed 5 nights in May 2024