Palmaïa-The House of AïA: All Inclusive Wellness Resort
5.0 star property
Wellness and luxury blend seamlessly at this all-inclusive resort where days of rejuvenating spa treatments lead to evenings of gourmet dining under the stars
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Photo gallery for Palmaïa-The House of AïA: All Inclusive Wellness Resort
Nestled close to Piste Cyclable sur Paseo Xaman-Ha and Playa del Carmen Maritime Terminal, Palmaïa-The House of AïA: All Inclusive Wellness Resort offers a tranquil retreat. Relax at one of the 4 outdoor pools, indulge in spa treatments like hydrotherapy and deep-tissue massages at Atlantis: Spa in the Jungle or enjoy Mediterranean cuisine at one of the 4 on-site restaurants. With free beach cabanas, yoga classes and helpful staff available - your stay is sure to be an unforgettable experience.
Reviews
9.89.8 out of 10
Exceptional
Popular amenities
Spa
Parking included
Free WiFi
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Located in Playacar, a neighborhood in Playa del Carmen, Palmaïa-The House of AïA: All Inclusive Wellness Resort is near theme parks and on the beach. Piste Cyclable sur Paseo Xaman-Ha and Playa del Carmen Maritime Terminal are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Quinta Avenida. Traveling with kids? Don't miss Xaman Ha Aviary. Visit our Playa del Carmen travel guide
Paseo Xaman Ha, Lt.1, Playacar, Playa del Carmen, QROO, 77710
What's nearby
Playacar Beach
1 min walk - 0.1 miles
Quinta Avenida
6 min drive - 2.7 miles
Piste Cyclable sur Paseo Xaman-Ha
18 min walk - 1.0 mile
Mahi Golf Course
3 min drive - 0.9 miles
Playacar Golf Club
4 min drive - 1.6 miles
Getting around
Cancun Intl. Airport (CUN)
57 min drive
Restaurants
Viva Wyndham Maya
5 min drive
rosa roja
18 min walk
Festival Grand Buffet
7 min walk
Blue Moon Beach Bar Sandos Select Club
7 min walk
Cupcake Cafe
9 min walk
About this property
Palmaïa-The House of AïA: All Inclusive Wellness Resort
Luxury all-inclusive property near Xaman Ha Aviary
Located close to Piste Cyclable sur Paseo Xaman-Ha and Playa del Carmen Maritime Terminal, Palmaïa-The House of AïA: All Inclusive Wellness Resort provides 2 swim-up bars, a beach bar, and a terrace. With a beachfront location, beachfront dining, and free beach cabanas, this property is the perfect place to soak up some sun. Treat yourself to a facial, a body treatment, or a massage at the onsite spa. At the 4 on-site restaurants, enjoy breakfast, brunch, dinner, and Mediterranean cuisine. Yoga classes are offered at the health club; other things to do include beach yoga. Stay connected with free in-room WiFi, and guests can find other amenities such as designer stores on site and a coffee shop/cafe.
Other perks include:
6 outdoor pools and a children's pool, along with 2 swim-up bars, free cabanas, and sun loungers
Free self parking
Free bicycle rentals, a free beach club on site, and supervised childcare (surcharge)
Outdoor furniture, tour/ticket assistance, and a 24-hour front desk
Guest reviews give top marks for the helpful staff and first-rate property condition
Room features
All 234 rooms feature comforts such as 24-hour room service and free international calls, as well as thoughtful touches like premium bedding and pillow menus.
More conveniences in all rooms include:
Baby baths, art supplies, and childcare services
Designer toiletries and hair dryers
50-inch Smart TVs with digital channels
Furnished balconies or patios, wardrobes/closets, and separate sitting areas
All inclusive details
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
All à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties
Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.
Land activities
Fitness facilities
Lessons/classes/games
Yoga
Entertainment
Onsite entertainment and activities
Onsite live performances
Awards and affiliations
This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.
The property is a member of Preferred Hotels & Resorts.
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If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Smooth flooring in room
Wheelchair accessible (may have limitations)
More
4 floors
7 buildings
At least 80% of food locally-sourced
At least 80% organic food
Banquet hall
Built in 2019
Locally-owned and organized tours and activities
Smoking not allowed
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options
Room amenities
Bedroom
Blackout drapes
Pillow menu
Premium bedding
Bathroom
Bathrobes
Designer toiletries
Hair dryer
Shampoo
Slippers
Soap
Toilet paper
Toothbrush and toothpaste (on request)
Towels provided
Entertainment
50-inch smart TV with digital channels
Food and drink
24-hour room service
Electric kettle
Espresso maker
Free bottled water
Free stocked minibar
More
Air conditioning (climate-controlled)
Ceiling fan
Cleaning products are eco-friendly
Eco-friendly toiletries
Energy-saving switches in guestrooms
Free international calls
Free local calls
Iron/ironing board
Laptop-compatible safe
Phone
Separate sitting area
Window screens
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18
Check-out
Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Children under 10 years old are not permitted.
This property serves mostly plant-based meals.
Access methods
Staffed front desk
Pets
Pets not allowed (service animals are welcome, and are exempt from fees)
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
Optional extras
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve high chair
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Children under 10 years old are not permitted.
Property Registration Number 0123008e230fa
We should mention
Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)
Property is also known as
Sandos Palm Bay Playacar All Inclusive All-inclusive property
Sandos Palm All Inclusive All-inclusive property
Sandos Palm All Inclusive
Palmaïa Riviera Maya All Inclusive All-inclusive property
Palmaïa Riviera Maya All Inclusive Playa del Carmen
All-inclusive property Palmaïa Riviera Maya - All Inclusive
Palmaïa Riviera Maya - All Inclusive Playa del Carmen
Palmaïa Riviera Maya All Inclusive
Sandos Palm Bay Playacar All Inclusive
Palmaia Riviera Maya Inclusive
Frequently asked questions
Does Palmaïa-The House of AïA: All Inclusive Wellness Resort have a pool?
Yes, this property has 6 outdoor pools and a children's pool. Pool access is from 8:00 AM–8:00 PM.
How much does it cost to stay at Palmaïa-The House of AïA: All Inclusive Wellness Resort?
As of Mar 17, 2026, prices found for a 1-night stay for 2 adults at Palmaïa-The House of AïA: All Inclusive Wellness Resort on Apr 12, 2026 start from $1,374, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Palmaïa-The House of AïA: All Inclusive Wellness Resort pet-friendly?
No, only service animals are welcome at the property.
How much is parking?
Self parking is free at this property.
What time is check-in at Palmaïa-The House of AïA: All Inclusive Wellness Resort?
Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).
What time is check-out at Palmaïa-The House of AïA: All Inclusive Wellness Resort?
Check-out is at noon. Late check-out is available for a fee (subject to availability).
Are there all-inclusive benefits at Palmaïa-The House of AïA: All Inclusive Wellness Resort?
Yes, the property is all-inclusive. All food and beverages are included, and activities include yoga classes.
Where is Palmaïa-The House of AïA: All Inclusive Wellness Resort located?
Nestled on the beach, this Playacar property is within 3 mi (5 km) of Piste Cyclable sur Paseo Xaman-Ha, Xaman Ha Aviary, and Playa del Carmen Maritime Terminal. Quinta Avenida is 2.3 mi (3.7 km) away.
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Reviews
Palmaïa-The House of AïA: All Inclusive Wellness Resort Reviews
9.8
Exceptional
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Everything was perfect. The property is immaculate and the food is excellent. This is our second time at Palmaia, and it’s just as great as our first time.
Amazing resort, well worth the hype and the price. The only sad thing is they don't allow kids under 4 so we can't come back for four years since I'm pregnant. Other than that it's perfect. Food, staff, amenities are great!
The Resort was beautiful. Staff was friendly and service was excellent. Food was amazing, did not have a bad meal.
Overall excellent experience, we will be returning
This resort exceeded our expectations. Food is Michelin quality, wellness programs led by experienced teachers, outstanding service at the restaurants, clean rooms, beautiful white sand beaches. 10 on 10!!
This place was a dream. Beautiful location, incredibly friendly staff, delicious food. Rooms were lovely and clean. Multiple pools, wonderful activities. Can’t wait to go back!
Gorgeous all inclusive resort with delicious, healthy, vegan food. Excellent service and friendly staff. Beautiful location and amenities. Interesting classes.
This was the best resort I've ever stayed at for so many reasons. Forget your worries, disconnect, and enjoy everything palmaia has to offer. If you value quality good rather than quantity, healthy food over heavy, whole foods over processed, this place is for you! The rooms are all ocean view and the whole resort is walkable. I had such memorable classes here and the personal concierge services was a nice touch and way for us to feel connected all through the week.
Already planning my next visit!! Shoutout to my nomadic guide Oscar for everything he did to make our stay even better
The food, the service, the environment, the activities, truly all a 10/10. Couldn’t have asked for a more perfect vacation because they simply did it all.
Best hotel i stay in my life so beautiful peacefull service 10 outt of 10 super quite i felt special they treat me well and my family also!!
Food amazing they are available 24/7 for you i love it there
The hotel was super clean, with a beautiful beach and fantastic location. Most of the staff were very friendly, and the food was fresh and delicious.
The only downside was when my husband cut his foot—we asked for alcohol and a bandage but were told they only had small bandages. It would be helpful for an all-inclusive hotel, especially one far from pharmacies, to have a basic first aid kit.
Overall, a great experience and highly recommended!
zohreh
Stayed 4 nights in Sep 2025
Verified
10/10 Excellent
kinjal
Dec 18, 2024
Great property clean great staff great for solo women travelers