Title: The Franklin London - Starhotels Collezione Reviews, Deals & Photos 2026 - Expedia [See all properties](http://www.expedia.com/Hotel-Search?regionId=&selected=15538456&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # The Franklin London - Starhotels Collezione Travelers rejuvenate with spa treatments at this elegant London hotel, where garden views complement authentic Italian cuisine in a tranquil setting ## Photo gallery for The Franklin London - Starhotels Collezione ![Bar (on property) - The Franklin London - Starhotels Collezione (London)](https://images.trvl-media.com/lodging/16000000/15540000/15538500/15538456/7d30bc92.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Creator video](https://mediaim.expedia.com/video/DF98F75553398A89479D5530ECB05DB5/6c123e58-ea6e-4b09-bcb4-b6eaa0b6283b-thumbnail.jpg?impolicy=resizecrop&rw=1080) ![Garden Suite | Frette Italian sheets, premium bedding, down comforters, pillowtop beds - The Franklin London - Starhotels Collezione (London)](https://images.trvl-media.com/lodging/16000000/15540000/15538500/15538456/18160bfd.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior detail - The Franklin London - Starhotels Collezione (London)](https://images.trvl-media.com/lodging/16000000/15540000/15538500/15538456/4f17610a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Single Room | Frette Italian sheets, premium bedding, down comforters, pillowtop beds - The Franklin London - Starhotels Collezione (London)](https://images.trvl-media.com/lodging/16000000/15540000/15538500/15538456/50eba125.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies The Franklin London - Starhotels Collezione is steps from the Victoria and Albert Museum. Enjoy Italian dishes at The Franklin Restaurant with garden views, work out in the 24-hour gym, or book a spa treatment. Praised for its excellent condition and helpful staff. ## Reviews 9.2 Wonderful ## Popular amenities - Spa - Pet friendly - Free WiFi - Restaurant - Air conditioning - Gym ## Check prices for these days [Tonight ](https://www.expedia.com/Hotel-Search?startDate=2026-03-13&endDate=2026-03-14&selected=15538456&PinnedHotelID=15538456&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-03-13&endDate=2026-03-14&selected=15538456&PinnedHotelID=15538456&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.com/Hotel-Search?startDate=2026-03-14&endDate=2026-03-15&selected=15538456&PinnedHotelID=15538456&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-03-14&endDate=2026-03-15&selected=15538456&PinnedHotelID=15538456&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.com/Hotel-Search?startDate=2026-03-13&endDate=2026-03-15&selected=15538456&PinnedHotelID=15538456&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-03-13&endDate=2026-03-15&selected=15538456&PinnedHotelID=15538456&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.com/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=15538456&PinnedHotelID=15538456&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=15538456&PinnedHotelID=15538456&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds Showing 8 of 8 rooms ### View all photos for Superior Double Room ![Superior Double Room | Frette Italian sheets, premium bedding, down comforters, pillowtop beds](https://images.trvl-media.com/lodging/16000000/15540000/15538500/15538456/c04519b0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room 9.8 Exceptional 14 reviews ### Highlights Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds Flat-screen TV Hypo-allergenic bedding Pillow menu Premium bedding - 215 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Deluxe Double Room ![Deluxe Double Room | Frette Italian sheets, premium bedding, down comforters, pillowtop beds](https://images.trvl-media.com/lodging/16000000/15540000/15538500/15538456/33547fff.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room 8.8 Excellent 6 reviews ### Highlights Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds Flat-screen TV Hypo-allergenic bedding Pillow menu Premium bedding - 258 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Junior Suite ![Junior Suite | Frette Italian sheets, premium bedding, down comforters, pillowtop beds](https://images.trvl-media.com/lodging/16000000/15540000/15538500/15538456/ec94cf31.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite ### Highlights Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds Dining table Flat-screen TV Hypo-allergenic bedding Pillow menu - 323 sq ft - 1 bedroom - Sleeps 3 - 1 Queen Bed ### View all photos for Suite Executive ![Frette Italian sheets, premium bedding, down comforters, pillowtop beds](https://images.trvl-media.com/lodging/16000000/15540000/15538500/15538456/cdf32414.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Executive 8.0 Very good 1 review ### Highlights Separate dining area Separate sitting area Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds Dining table Minibar (some free items) - City view - 355 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Single Room ![Single Room | Frette Italian sheets, premium bedding, down comforters, pillowtop beds](https://images.trvl-media.com/lodging/16000000/15540000/15538500/15538456/b4564b76.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Single Room 10.0 Exceptional 1 review ### Highlights Soundproofed Air conditioning Connecting rooms available Flat-screen TV Hypo-allergenic bedding Pillow menu Pillowtop bed Premium bedding - 161 sq ft - Sleeps 1 - 1 Queen Bed ### View all photos for Garden Suite ![Garden Suite | Frette Italian sheets, premium bedding, down comforters, pillowtop beds](https://images.trvl-media.com/lodging/16000000/15540000/15538500/15538456/72d063c7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Garden Suite 10.0 Exceptional 1 review ### Highlights Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds Dining table Minibar (some free items) Flat-screen TV Hypo-allergenic bedding - Garden view - 388 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Presidential Suite ![Presidential Suite | Frette Italian sheets, premium bedding, down comforters, pillowtop beds](https://images.trvl-media.com/lodging/16000000/15540000/15538500/15538456/43b5a21f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Presidential Suite ### Highlights Separate dining area Separate sitting area Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds Dining table Minibar (some free items) - Garden view - 667 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Triple Room ![Frette Italian sheets, premium bedding, down comforters, pillowtop beds](https://images.trvl-media.com/lodging/16000000/15540000/15538500/15538456/cdf32414.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Triple Room ### Highlights Separate sitting area Soundproofed Air conditioning Connecting rooms available Free rollaway/extra beds Free cribs/infant beds Flat-screen TV Hypo-allergenic bedding - 323 sq ft - 1 bedroom - Sleeps 3 - 1 Twin Bed and 1 King Bed ## You may also like Ad ![Front of property - evening/night](https://images.trvl-media.com/lodging/1000000/520000/518100/518026/ddf11236.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Royal Lancaster London London City Centre - Pet friendly - Free WiFi - Restaurant - Air conditioning 9.6 Exceptional 1,007 reviews $245 nightly $295 total Mar 15 - Mar 16 Total with taxes and fees [](https://www.expedia.com/London-Hotels-Royal-Lancaster-London.h518026.Hotel-Information?chkin=2026-3-15&chkout=2026-3-16&rm1=a2®ionId=178279&destination=London (and vicinity)&destType=MARKET&latLong=51.507538,-0.127804&searchId=f56e8abe-25d7-46b0-9e1a-6e9868182bc4&top_cur=USD) Ad ![Indoor pool](https://images.trvl-media.com/lodging/93000000/92970000/92962400/92962344/d6166b20.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Other House South Kensington London City Centre - 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[Sign in](https://www.expedia.com/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FLondon-Hotels-The-Franklin-London-Starhotels-Collezione.h15538456.Hotel-Information%3Fsiteid%3D1%26langid%3D1033%26clickref%3D1100lC7ZZxPf%26affcid%3DUS.DIRECT.PHG.1011l335453.1100l68075%26ref_id%3D1100lC7ZZxPf%26my_ad%3DAFF.US.DIRECT.PHG.1011l335453.1100l68075%26afflid%3D1100lC7ZZxPf%26affdtl%3DPHG.1100lC7ZZxPf.)[Sign up, it's free](https://www.expedia.com/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FLondon-Hotels-The-Franklin-London-Starhotels-Collezione.h15538456.Hotel-Information%3Fsiteid%3D1%26langid%3D1033%26clickref%3D1100lC7ZZxPf%26affcid%3DUS.DIRECT.PHG.1011l335453.1100l68075%26ref_id%3D1100lC7ZZxPf%26my_ad%3DAFF.US.DIRECT.PHG.1011l335453.1100l68075%26afflid%3D1100lC7ZZxPf%26affdtl%3DPHG.1100lC7ZZxPf.) ## About the neighborhood Located in London City Centre, a neighborhood in London, The Franklin London - Starhotels Collezione is in a shopping district and near a metro station. Victoria and Albert Museum and Natural History Museum are cultural highlights, and some of the area's notable landmarks include Brompton Oratory and Royal Albert Hall. Imperial College London and Kensington Palace are two other places to visit that come recommended. [Visit our London travel guide](https://www.expedia.com/London.dx178279) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C51.49602%2C-0.16885&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=q8u8OeYxbrGJdBa4Pgwr0h80dPo=) 24 Egerton Gardens, London, England, SW3 2DB ### What's nearby - ![Victoria and Albert Museum showing a square or plaza and a fountain](https://images.trvl-media.com/place/501540/e8ec4df9-2696-4fbb-b89c-3d8ea05a9c9b.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Victoria and Albert Museum 3 min walk \- 0.2 miles - ![The Royal Albert Hall entrance statue at south Kensington as seen on a sunny spring morning](https://images.trvl-media.com/place/6079005/8e88493c-0658-405d-9c80-158fb50fe17b.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Imperial College London 5 min walk \- 0.3 miles - ![EyeEm Custom Shoots Q4 2018](https://images.trvl-media.com/place/501562/bc3afc77-d615-45eb-b7a2-03b28062bef9.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Harrods 6 min walk \- 0.3 miles - ![London Natural History Museum showing interior views, heritage architecture and heritage elements](https://images.trvl-media.com/place/501537/7cc95c57-5700-42fa-af0e-bafae1a14724.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Natural History Museum 9 min walk \- 0.5 miles - ![Hyde Park featuring a garden, a river or creek and watersports](https://images.trvl-media.com/place/507738/66d59579-a9fc-4a02-8886-325e585c864b.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Hyde Park 9 min walk \- 0.5 miles ### Getting around - West Brompton Station 4 min drive - South Kensington Underground Station 7 min walk - Heathrow Airport (LHR) 34 min drive ### Restaurants - Voyage Lounge 4 min walk - Caffè Concerto 4 min walk - Café Muse 3 min walk - The Bunch of Grapes 3 min walk - Ciro's Pizza Pomodoro 5 min walk ## About this property ### The Franklin London - Starhotels Collezione Luxury hotel near Victoria and Albert Museum Located close to Brompton Oratory and Natural History Museum, The Franklin London - Starhotels Collezione provides a coffee shop/cafe, a library, and dry cleaning/laundry services. Indulge in a body treatment, a facial, and a massage at the onsite spa. The on-site Italian cuisine fine-dining restaurant, The Franklin Restuarant, offers lunch, dinner, and garden views. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and a 24-hour gym. Additional perks include: - Full breakfast (surcharge), express check-out, and babysitting (surcharge) - Multilingual staff, luggage storage, and an elevator - A 24-hour front desk, a banquet hall, and a porter/bellhop - Guest reviews give top marks for the helpful staff and first-rate property condition Room features All guestrooms at The Franklin London - Starhotels Collezione offer comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like pillow menus and air conditioning. Other conveniences in all rooms include: - Hypo-allergenic bedding, Frette Italian sheets, and pillowtop mattresses - Bathrooms with rainfall showers and designer toiletries - Flat-screen TVs with premium channels - Wardrobes/closets, heating, and daily housekeeping ## Similar properties ![Indoor pool, open 8:00 AM to 8:00 PM, sun loungers](https://images.trvl-media.com/lodging/1000000/10000/9800/9745/842feb8b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Rembrandt London City Centre - Pool - Hot tub - Free WiFi - Restaurant 9.0 Wonderful 2,232 reviews $198 nightly $237 total Apr 6 - Apr 7 Total with taxes and fees [](https://www.expedia.com/Hotel-Search?startDate=2026-04-06&endDate=2026-04-07&selected=9745&PinnedHotelID=9745&HadPinnedHotel=true®ionId=-1&adults=2) ![View from room](https://images.trvl-media.com/lodging/1000000/60000/55000/54987/86ea6f58.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Royal Garden Hotel London City Centre - Spa - Free WiFi - Restaurant - Air conditioning 9.2 Wonderful 1,844 reviews $194 nightly $232 total Mar 15 - 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Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - 24-hour offsite parking (GBP 52 per day) ### Food and drink - Daily full breakfast available 7:00 AM to 11:00 AM for a fee: GBP 25 for adults and GBP 12.50 for children - A bar/lounge - A coffee shop/cafe - A restaurant ### Restaurants on site - The Franklin Restuarant ### Things to do - 24-hour gym - Full-service spa - Library - Steam room ### Family friendly - Babysitting (surcharge) - Laundry facilities - Soundproofed rooms ### Conveniences - 24-hour front desk - Free newspapers in lobby - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Turndown service ### Business services - Business center - Meeting room ### Outdoors - Garden ### Full-service spa - Couples treatment rooms - Facials - Manicures/pedicures - Massage - Treatment room - Turkish bath ### Accessibility - Elevator - Hardwood flooring in room ### More - 1 building - 5 floors - Banquet hall - Smoking not allowed ## Room amenities ### Bedroom - Blackout drapes - Down comforter - Frette Italian sheets - Hypo-allergenic bedding - Pillow menu - Pillowtop mattress ### Bathroom - Bathrobes - Bathtub or shower - Designer toiletries - Hair dryer - Private bathroom - Rainfall showerhead - Slippers - Toothbrush and toothpaste (on request) - Towels provided ### Entertainment - Flat-screen TV with premium cable channels ### Food and drink - 24-hour room service - Free bottled water ### More - Air conditioning - Connecting rooms available - Desk - Desk chair - Free daily newspapers - Heating (climate-controlled) - Phone - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: anytime Early check-in subject to availability Early check-in is available for a fee Contactless check-in available Minimum check-in age: 18 ### Check-out Check-out before 11 AM Contactless check-out available Late check-out subject to availability A late check-out fee will be charged Express check-out available ### Special check-in instructions Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets allowed for an extra charge of GBP 40 per pet, per night Service animals are welcome, and are exempt from fees Welcoming dogs only 1 total (up to 31 lbs per pet) Pets cannot be left unattended Restrictions apply; for more information contact the property at the number on the booking confirmation Food and water bowls are available ### Children and extra beds Children are welcome 1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for GBP 50 per night ### Property payment types ## Important information ### Optional extras - Fee for full breakfast: approximately GBP 25 for adults and GBP 12.50 for children - Nearby parking fee: GBP 52 per day(1312 ft away; open 24 hours) - Pet fee: GBP 40 per pet, per night - Service animals are exempt from fees - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) - Rollaway bed fee: GBP 50 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Safety features at this property include a fire extinguisher ### We should mention Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation ### Property is also known as Franklin Hotel London Franklin London Franklin Hotel Starhotels Collezione London Franklin Hotel Starhotels Collezione Franklin Starhotels Collezione London Franklin Starhotels Collezione Franklin Starhotels Collezion The Franklin Hotel Starhotels Collezione The Franklin London - Starhotels Collezione Hotel The Franklin London - Starhotels Collezione London The Franklin London - Starhotels Collezione Hotel London ## Frequently asked questions ### Is The Franklin London - Starhotels Collezione pet-friendly? ### How much does it cost to stay at The Franklin London - Starhotels Collezione? ### What time is check-in at The Franklin London - Starhotels Collezione? ### What time is check-out at The Franklin London - Starhotels Collezione? ### Where is The Franklin London - Starhotels Collezione located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## The Franklin London - Starhotels Collezione Reviews 9.2 ### Wonderful All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.com/lp/b/content-guidelines) ### 9.6 Cleanliness ### 9.4 Location ### 9.6 Staff & service ### 9.2 Property conditions & facilities 10 - Excellent 401 8 - Good 86 6 - Okay 28 4 - Poor 9 2 - Terrible 16 ## Reviews ### 10/10 Excellent #### Brad Oct 19, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great staff, great location ##### Brad Stayed 6 nights in Oct 2025 ### 10/10 Excellent #### Sonja Sep 20, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Lovely and welcoming staff, beautiful property ##### Sonja Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Jeff Oct 7, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The staff was very helpful and treated us like a royalty. ##### Jeff Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### Laura Sep 29, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff was wonderful! Everything was top notch. I would highly recommend this place! ##### Laura Stayed 3 nights in Sep 2025 ### 10/10 Excellent #### Georgina Sep 14, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Wonderful luxury hotel Gorgeous private garden Moody interiors Super quiet ##### Georgina Stayed 2 nights in Jul 2025 ### 8/10 Good #### Lynne Dec 21, 2025 Liked: Cleanliness, amenities, property conditions & facilities Room was beautiful and staff were great except for staff in bar. Wasn’t very welcoming and my drink wasn’t quite right. Otherwise everything else great. ##### Lynne Stayed 1 night in Dec 2025 ### 10/10 Excellent #### Debra Oct 1, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Fabulous hotel Beautiful boutique hotel on a quiet street just steps from the V&A and natural history museums. Very close to the S. Kensington tube station. High end shopping abounds. Very comfortable rooms and excellent customer service. Would definitely stay again. ##### Debra Stayed 6 nights in Sep 2025 ### 10/10 Excellent #### Hannah May 14, 2025 Liked: Cleanliness, staff & service, property conditions & facilities A wonderful hotel in a great location with exceptional staff and incredibly comfortable beds. ##### Hannah Stayed 1 night in May 2025 ### 10/10 Excellent #### Rebecca May 9, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel was beautiful and the staff was helpful and kind ##### Rebecca Stayed 6 nights in Apr 2025 ### 10/10 Excellent #### Jennifer Jun 2, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The hotel is exceptional. We felt very well cared for by the bar, restaurant, and front desk staff. Location is ideal. ##### Jennifer Stayed 3 nights in May 2025 ### 10/10 Excellent #### tom Feb 20, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Hôtel was nice and staff were also very helpful thank you ##### tom Stayed 1 night in Feb 2025 ### 8/10 Good #### Maria Mar 13, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Loved our 6 night stay! The staff are amazing & the hotel well appointed & in a lovey area. We would definitely return here for our next London visit! ##### Maria Stayed 5 nights in Mar 2025 ### 10/10 Excellent #### Richard Mar 30, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel is so convenient to great shopping and the park. It is modern and there is a real sense of luxury. ##### Richard Stayed 1 night in Mar 2025 ### 8/10 Good #### Jennifer Jun 20, 2025 Liked: Cleanliness, staff & service Reception staff more than welcoming and friendly. They went above and beyond. Great location. ##### Jennifer Stayed 4 nights in Jun 2025 ### 10/10 Excellent #### Janice Lorraine Sep 18, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities A fantastic boutique hotel. Kind and attentive staff. Comfortable room and bed. Randomly chosen from Expedia. Lucky for us! One morning there was no hot water. Likely happens as this is a small hotel. This did not affect our very positive experience. Breakfast was just excellent. Not cheap. But worth it. ![](https://a.travel-assets.com/ugc/hotel-reviews/834192c7-3759-4605-8b92-e2fb64401e75-1758160483132.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/71c7c03d-9d6c-4bf9-9e23-8cdb7ffbe401-1758160475218.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/f99aa581-2c62-4e82-82ad-396072c76bc6-1758160490241.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Janice Lorraine Stayed 6 nights in Sep 2025 ### 10/10 Excellent #### Sanjiv May 10, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Hotel is having excellent location and ambience plus staff is extremely helpful Had wonderful stay ##### Sanjiv Stayed 5 nights in Apr 2024 ### 10/10 Excellent #### Christine Apr 9, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Fabulous Experience The Franklin is an excellent hotel. The location is convenient, the service was exceptional and the decor was modern and stylish. We would not hesitate to stay there again. ##### Christine Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### ismail Apr 23, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Location,location and location ##### ismail Stayed 7 nights in Apr 2025 ### 10/10 Excellent #### Lisa Jul 11, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Great service from the day one and the restaurant food was excellent! ##### Lisa Stayed 7 nights in Jun 2024 ### 10/10 Excellent #### Ruslan Mar 7, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Amazing personnel and restaurant! ##### Ruslan Stayed 4 nights in Feb 2024 ### 10/10 Excellent #### Verified traveler Sep 8, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Wonderful Stay An amazing stay in a beautiful location, staff are super friendly and pleasant, the rooms are fantastic and fully equipped with everything you need, the food was amazing and restaurant staff were very helpful and welcoming, I would highly recommend for your next stay ![](https://a.travel-assets.com/ugc/hotel-reviews/1B6E8C06C3EB1B6391F78D0D0D98A2B44B9F4EF91725786283496.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/F33CCD0926AE10AF83DFFB9847BB4077DD2B5CF21725786282708.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/E60694DD52769AA5F9FDD051C1EC27C703AAA26E1725786282955.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/E89909453458857CD8280EEAE5FD7913531AED031725786282547.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Verified traveler Stayed 1 night in Sep 2024 ### 10/10 Excellent #### JENNIFER Jun 17, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Location, quiet rooms, professional staff. ##### JENNIFER Stayed 2 nights in Jun 2024 ### 10/10 Excellent #### Renee Sep 16, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent staff and conveniently located. will stay here again ##### Renee Stayed 3 nights in Aug 2023 ### 8/10 Good #### SYLVIA Aug 26, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Lovely stay It was fabulous as celebrating my birthday and staff were great and extremely helpful. I would definitely recommend it but be aware there is service on absolutely everything even your stay which is optional but put on your bill. I am very disappointed on being charged for an extra coffee at breakfast when we took the package. We have travelled the world and stayed in many London Hotels and coffee at breakfast is always unlimited. A little petty and unnecessary in my opinion. I would like to say Justina was exceptional. ##### SYLVIA Stayed 1 night in Aug 2025 ### 8/10 Good #### Kristian Dec 14, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice hotel Nice hotel in perfect central yet quiet location. Friendly and welcomming but breakfast and bar staff seemed quite rookie and untrained ##### Kristian Stayed 2 nights in Dec 2024 ## Explore a world of travel with Expedia - [Lodging](?equalTargetTab=tab-0) - [Flights](?equalTargetTab=tab-1) - [Packages](?equalTargetTab=tab-2) - [Cars](?equalTargetTab=tab-3) - [Vacation Rentals](?equalTargetTab=tab-4) - [Things to Do](?equalTargetTab=tab-5) - [Leonardo Royal London Tower Bridge](https://www.expedia.com/London-Hotels-Leonardo-Royal-London-Tower-Bridge.h4190769.Hotel-Information) - [Hotel Indigo London - Kensington by IHG](https://www.expedia.com/London-Hotels-Hotel-Indigo-London-Kensington.h5029737.Hotel-Information) - [The Westin London City](https://www.expedia.com/London-Hotels-The-Westin-London-City.h69271708.Hotel-Information) - [Jw Marriott Grosvenor House London](https://www.expedia.com/London-Hotels-JW-Marriott-Grosvenor-House-London.h25578.Hotel-Information) - [Copthorne Tara Hotel London Kensington](https://www.expedia.com/London-Hotels-Copthorne-Tara-Hotel-London-Kensington.h26145.Hotel-Information) - [Hilton London Paddington](https://www.expedia.com/London-Hotels-Hilton-London-Paddington.h598182.Hotel-Information) - [Radisson Blu Hotel, London Bloomsbury](https://www.expedia.com/London-Hotels-Radisson-Blu-Hotel.h19825.Hotel-Information) - [Park Plaza County Hall London](https://www.expedia.com/London-Hotels-Park-Plaza-County-Hall-London.h1742184.Hotel-Information) - [Hotel Riu Plaza London Victoria](https://www.expedia.com/London-Hotels-Hotel-Riu-Plaza-London-Victoria.h78550383.Hotel-Information) - [Marlin Waterloo](https://www.expedia.com/London-Hotels-Marlin-Waterloo.h18561390.Hotel-Information) - [The Trafalgar St. James London, Curio Collection by Hilton](https://www.expedia.com/London-Hotels-The-Trafalgar-St-James-London.h693827.Hotel-Information) - [Royal National Hotel](https://www.expedia.com/London-Hotels-The-Royal-National-Hotel.h55001.Hotel-Information) - [Me London](https://www.expedia.com/London-Hotels-ME-London.h4883915.Hotel-Information) - [Hotel Xenia, Autograph Collection](https://www.expedia.com/London-Hotels-Hotel-Xenia.h5453489.Hotel-Information) - [The Waldorf Hilton, London](https://www.expedia.com/London-Hotels-The-Waldorf-Hilton.h2065.Hotel-Information) - [The Resident Victoria](https://www.expedia.com/London-Hotels-The-Resident-Victoria.h12084011.Hotel-Information) - [Shangri-La The Shard, London](https://www.expedia.com/London-Hotels-Shangri-La-The-Shard.h8035714.Hotel-Information) - [Tower Suites by Blue Orchid](https://www.expedia.com/London-Hotels-Tower-Suites-BY-Blue-Orchid.h41549669.Hotel-Information) - [The Savoy](https://www.expedia.com/London-Hotels-The-Savoy.h27158.Hotel-Information) - [The Cumberland, London](https://www.expedia.com/London-Hotels-Great-Cumberland-Place.h21659.Hotel-Information) - [Flights to London](https://www.expedia.com/Cheap-Flights-To-London.d178279.Travel-Guide-Flights) - [London Vacations](https://www.expedia.com/London.d178279.Destination-Travel-Guides) - [Car rentals near London](https://www.expedia.com/Car-Rentals-In-London.d178279.Car-Rental-Guide) - [London Vacation Rentals](https://www.expedia.com/London-Vacation-Rentals.d178279.Travel-Guide-VacationRentals) - [Things to do in London](https://www.expedia.com/Things-To-Do-In-London.d178279.Travel-Guide-Activities)