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Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

5.0 star property
Recharge with relaxing spa treatments or thrill with water activities like lazy rivers, all under sunny skies and excellent amenities.

Choose dates to view prices

Nickelodeon Hotels & Resorts Riviera Maya offers a beachfront experience with a free water park, scuba diving, and two swim-up bars. Guests can enjoy NÁAY SPA, six restaurants, free in-room WiFi, on-site shopping, kid-friendly features, and attentive staff.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • All inclusive
  • Spa
  • Free airport shuttle

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Room options

Available filters for rooms
Showing 18 of 18 rooms

View all photos for Suite Superior with Sea View

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Suite Superior with Sea View

  • 581 sq ft
  • Sleeps 5

View all photos for Suite Standard with Sea View

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Suite Standard with Sea View

  • 581 sq ft
  • Sleeps 5

View all photos for Suite Premium with Pool View

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Suite Premium with Pool View

  • 2368 sq ft
  • Sleeps 7

View all photos for Penthouse, Oceanfront (SWIM-UP KING SUITE)

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Penthouse, Oceanfront (SWIM-UP KING SUITE)

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
  • Ocean view
  • 581 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed, 1 Twin Murphy Bed and 1 Twin Sofa Bed

View all photos for Penthouse, Oceanfront (SWIM-UP QUEEN SUITE)

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Penthouse, Oceanfront (SWIM-UP QUEEN SUITE)

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
  • Ocean view
  • 581 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Suite, Oceanfront (SWIM-UP KING)

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Suite, Oceanfront (SWIM-UP KING)

9.0 out of 10
Wonderful
(89 reviews)

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
  • Ocean view
  • 581 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed, 1 Twin Murphy Bed and 1 Twin Sofa Bed

View all photos for Suite, Oceanfront (SWIM-UP POOL DECK LEVEL KING)

View from room

Suite, Oceanfront (SWIM-UP POOL DECK LEVEL KING)

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
  • Ocean view
  • 581 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed, 1 Twin Murphy Bed and 1 Twin Sofa Bed

View all photos for Suite, Oceanfront (SWIM-UP POOL DECK LEVEL QUEEN)

View from room

Suite, Oceanfront (SWIM-UP POOL DECK LEVEL QUEEN)

7.8 out of 10
Good
(6 reviews)

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
  • Ocean view
  • 581 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, Oceanfront (SWIM-UP QUEEN)

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Suite, Oceanfront (SWIM-UP QUEEN)

9.0 out of 10
Wonderful
(62 reviews)

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
  • Ocean view
  • 581 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Big Kahuna Suite

Big Kahuna Suite | View from room

Big Kahuna Suite

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • Ocean view
  • 1163 sq ft
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds, 1 Twin Murphy Bed and 1 Twin Sofa Bed

View all photos for Lair Suite

Lair Suite | Frette Italian sheets, premium bedding, memory foam beds, free minibar

Lair Suite

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • Ocean view
  • 1163 sq ft
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds, 1 Twin Murphy Bed and 1 Twin Sofa Bed

View all photos for Pineapple Suite

Pineapple Suite | Frette Italian sheets, premium bedding, memory foam beds, free minibar

Pineapple Suite

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • Ocean view
  • 1163 sq ft
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds, 1 Twin Murphy Bed and 1 Twin Sofa Bed

View all photos for Suite, Connecting Rooms, Oceanfront (SWIM-UP)

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Suite, Connecting Rooms, Oceanfront (SWIM-UP)

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
  • Ocean view
  • Sleeps 10
  • 1 King Bed, 2 Queen Beds, 2 Double Sofa Beds and 1 Twin Murphy Bed

View all photos for Penthouse, Connecting Rooms, Oceanfront (SWIM-UP SUITE)

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Penthouse, Connecting Rooms, Oceanfront (SWIM-UP SUITE)

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
  • Ocean view
  • Sleeps 10
  • 1 King Bed, 1 Twin Murphy Bed, 2 Double Sofa Beds and 2 Queen Beds

View all photos for Suite, Connecting Rooms (SWIM-UP POOL DECK LEVEL)

View from room

Suite, Connecting Rooms (SWIM-UP POOL DECK LEVEL)

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
  • Ocean view
  • Sleeps 10
  • 1 King Bed, 1 Twin Murphy Bed, 2 Double Sofa Beds and 2 Queen Beds

View all photos for Suite with Sea View

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Suite with Sea View

  • 1377 sq ft
  • Sleeps 8

View all photos for Suite with Sea View

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Suite with Sea View

  • 1377 sq ft
  • Sleeps 4

View all photos for Suite with Sea View

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Suite with Sea View

  • 1377 sq ft
  • Sleeps 4

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Platinum Yucatan Princess Adults Only - All Inclusive

Playa del Carmen
  • Pool
  • Hot tub
  • Breakfast included
  • All inclusive
8.6 out of 10, Excellent, 3,024 reviews
$242 nightly
The price is $296
Apr 8 - Apr 9
Total with taxes and fees
Platinum Yucatan Princess Adults Only - All Inclusive
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About the neighborhood

Located in Playa del Carmen, Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive is on the beach. While the natural beauty of Maroma Beach and Tres Rios Ecopark can be enjoyed by anyone, those looking for an activity can check out El Camaleón Mayakoba Golf Course. Traveling with kids? Consider West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park, or check out an event or a game at El Rey Polo Country Club. Take an opportunity to explore the area for water adventures such as swimming. Visit our Playa del Carmen travel guide
Map
Carretera Cancun Tulum Km 45, Riviera Maya, Playa del Carmen, QROO, 77710

What's nearby

  • Cirque du Soleil Boutique at Vidanta Riviera Maya
    8 min drive - 4.2 miles
  • Playa Paraiso Golf Course
    8 min drive - 4.4 miles
  • Dr. Alfredo Barrera Marin Botanical Garden
    8 min drive - 5.3 miles
  • Sanctuary of Hope and Time Capsule
    8 min drive - 5.3 miles
  • Monumento Ruta de los Cenotes
    9 min drive - 5.7 miles

Getting around

  • Cancun Intl. Airport (CUN)
    31 min drive

Restaurants

  • El Mar Y Tierra
    9 min drive
  • Don Miquel
    13 min drive
  • La Hacienda
    11 min drive
  • El Cocotal
    6 min drive
  • Guacamaya Bar
    9 min drive

About this property

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

Luxury all-inclusive hotel by the ocean
A free roundtrip airport shuttle, free water park access, and 2 swim-up bars are just a few of the amenities provided at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive. This hotel is a great place to bask in the sun with a beachfront location and scuba diving. Indulge in a hot stone massage, a body scrub, and aromatherapy at Náay Spa, the onsite spa. Be sure to enjoy a meal at any of the 6 on-site restaurants. Pilates classes and yoga classes are offered at the 24-hour health club; Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive also has a free grocery shopping service, a free daily manager's reception, and shopping on site. Free in-room WiFi is available to all guests, along with a garden and a playground.
You'll also find perks like:
  • An outdoor pool and a children's pool, along with a lazy river, a waterslide, and 2 swim-up bars
  • Free self parking
  • Limo/town car service, supervised childcare (surcharge), and a porter/bellhop
  • Coffee/tea in the lobby, multilingual staff, and a gift shop
  • Guest reviews give top marks for the family-friendly amenities and helpful staff
Room features
All 280 individually furnished rooms boast comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like furnished balconies and laptop-friendly workspaces.
Other amenities include:
  • Changing tables, children's slippers, and children's dinnerware
  • Hypo-allergenic bedding, Frette Italian sheets, and memory foam beds
  • 2 bathrooms with rainfall showers and deep soaking tubs
  • Smart TVs with satellite channels
  • Wardrobes/closets, separate sitting areas, and childcare services

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service

Land activities

Fitness facilities
Kids club

Lessons/classes/games

Aerobics
Cooking
Dancing
Pilates
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free roundtrip airport shuttle
  • Limo/town car service
  • Free self parking on site

Food and drink

  • 2 swim-up bars
  • 3 bars/lounges
  • 6 restaurants
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • BIKINI BOTTOM BAR™
  • GOOD BURGER™
  • PIAZZA™
  • YACHT CLUB, WORLD CUISINE

Things to do

  • 24-hour health club
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Lazy river
  • Outdoor pool
  • Pilates classes
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Steam room
  • Waterslide
  • Yoga classes

Family friendly

  • Changing table
  • Children's dinnerware
  • Children's games
  • Children's pool
  • Free children's club
  • Free water park access
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Lazy river
  • Outdoor pool
  • Playground
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Free pool cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator

More

  • 1 building
  • 6 floors
  • Built in 2021
  • Smoking not allowed

Room amenities

Bedroom

  • Free crib
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Memory foam mattress

Bathroom

  • 2 private bathrooms
  • Bathrobes
  • Children's robes
  • Children's slippers
  • Deep soaking bathtub
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Smart TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number OPERADORA GENTION SA DE CV

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Nickelodeon Hotels Resorts Riviera Maya
Nickelodeon Hotels Resorts All Inclusive Riviera Maya
Nickelodeon Hotels Resorts Riviera Maya Gourmet by Karisma

Frequently asked questions

Does Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

As of Mar 10, 2026, prices found for a 1-night stay for 2 adults at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive on Mar 11, 2026 start from $1,073, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

Check-in start time: 4:00 PM; Check-in end time: midnight.

What time is check-out at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

Check-out is at 11:00 AM.

Does Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive provide a shuttle to the airport?

Yes, there's a free airport shuttle.

Are there all-inclusive benefits at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include aerobics classes, cooking classes, pilates classes, and more.

Where is Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive located?

Nestled on the beach, this Playa del Carmen hotel is within 6 mi (10 km) of Playa Paraiso Golf Course, Paradise Beach, and Nicklaus Design Golf Course. Dr. Alfredo Barrera Marin Botanical Garden and Sanctuary of Hope and Time Capsule are also within 6 mi (10 km).

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Reviews

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive Reviews

8.4

Very Good

9.0

Cleanliness

8.8

Amenities

8.6

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 701 out of 1200 reviews
Rating 8 - Good. 209 out of 1200 reviews
Rating 6 - Okay. 124 out of 1200 reviews
Rating 4 - Poor. 71 out of 1200 reviews
Rating 2 - Terrible. 95 out of 1200 reviews

Reviews

10/10 Excellent

Rafael

Liked: Cleanliness, amenities, property conditions & facilities
Rooms and staff were great
Stayed 2 nights in Jan 2026

10/10 Excellent

ALMA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was amazing. A hotel for kids that partents enjoy 1000%
Stayed 2 nights in Jan 2026

10/10 Excellent

Topazio

Liked: Cleanliness, property conditions & facilities
The room was amazing! Staff was amazing since the moment we enter the hotel! One of the staff name Santiago was amazing! He was always messaging if everything was good if we needed anything. My kids loved everything about it. I will be returning back :).
Stayed 4 nights in Jan 2026

8/10 Good

Esmeralda

Liked: Cleanliness, property conditions & facilities
The rooms were clean, the facility was clean and everyone was helpful and welcoming.
Stayed 4 nights in Nov 2025

10/10 Excellent

Danny Da

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My kids really enjoyed every second of this vacations. The rooms were big and comfortable. The service was top notch. We enjoyed all the shows that were offered specially the one on Tuesday. The pijama breakfast was an amazing experience, but they did not offer as much as in the spatula restaurant. The food in good burger and the pizza place were amazing all the other restaurants were at hit or miss depending on the day. Overall, we enjoyed everything about this resort.
Stayed 4 nights in Jan 2026

10/10 Excellent

Amandeep

Liked: Cleanliness, staff & service, amenities
Rooms were amazing. Very clean and modern. The shows were great. Food was good. Water park safe and clean
Stayed 2 nights in Dec 2025

10/10 Excellent

Rushdi

Liked: Cleanliness, amenities, property conditions & facilities
The best experience for kids ever, highly recommend it, at the beginning you need to get to know the facility and the stuff are very helpful, food is the best , many many activities specially for kids, rooms and room services are above and beyond , very clean , very attractive and beautiful, pool water cleaner than ozarka water, I am traveler and have been in many places around the world, this one is from my top list for families with kids 1-15 , yes its expensive little bit but worth every penny and more.
Stayed 3 nights in Dec 2025

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room everyday nice staff! Also the view is amazing!
Stayed 3 nights in Oct 2025

10/10 Excellent

Ravinder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff at the resort were friendly and showed a lot of patients and respect. The room was cleaned everyday with care. The restaurants had great food and catered to our kids allergies.
Stayed 5 nights in Nov 2025

10/10 Excellent

Estephany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely be returning! Clean everything, amazing staff!
Stayed 3 nights in Oct 2025

10/10 Excellent

Dunia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family time
Stayed 5 nights in Sep 2025

8/10 Good

Dennis

Very good. Very clean.
Stayed 7 nights in Nov 2025

6/10 Okay

Mark

Liked: Cleanliness, amenities, property conditions & facilities
We weren’t a fan of the concierge trying to sell us some exclusive membership under the guise of a free breakfast. Also, a basketball court or some outdoor sports would have been fun. We also found that a grab and go snack option at the residence building would be a helpful addition for the post-brunch/pre-dinner munchies that we often experienced. But the waterpark and activities were fun, the room was comfortable, and the food was good.
Stayed 6 nights in Dec 2025

10/10 Excellent

zarekeia

Liked: Cleanliness
I loved this property it is modern, clean, and the food/drinks were excellent
Stayed 3 nights in Jul 2025

8/10 Good

Terrell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the property and the staff at the hotel and water park were excellent
Stayed 4 nights in Jul 2025

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best vacation with kids!
Stayed 4 nights in Jul 2025

8/10 Good

Juana G

Liked: Cleanliness, amenities, property conditions & facilities
Great place to take the kids for vacation
Stayed 5 nights in Jun 2025

10/10 Excellent

Chase

Liked: Cleanliness, amenities, property conditions & facilities
Very kid friendly, and the staff was very accommodating!
Stayed 5 nights in Jun 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love love love this resort. Clean luxury and all inclusive. Definitely coming back.
Stayed 3 nights in Jun 2025

10/10 Excellent

Leonel

Liked: Cleanliness, amenities, property conditions & facilities
Nice for kids
Stayed 3 nights in Jun 2025

10/10 Excellent

Carlos

The service was great
Stayed 3 nights in Jun 2025

6/10 Okay

Ilana

Liked: Cleanliness, amenities, property conditions & facilities
We stayed at Nickelodeon Resort as a party of five (two adults, kids 4, 5 and 9) and left with mixed feelings: the entertainment team at the waterpark and theatre was outstanding and the kids loved the character meet-and-greets, and our room was comfortable with a well-stocked fridge and a balcony pool, but many other aspects fell short for the price. Dining was mediocre and service inconsistent—we repeatedly waited to be seated (even at the buffet) and often had to flag down servers—while the hotel is about 2 miles from the main lobby/park and shuttle waits with young children were inconvenient (management did provide a go-cart for the rest of our stay after we complained). Other negatives: character dining is an expensive add-on, the café has very limited morning hours, and there’s little for older kids beyond the waterpark. Overall, fun entertainment but logistical and service issues mean we won’t be returning.
Stayed 6 nights in Dec 2025

4/10 Poor

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities are beautiful and enjoyable and the staff are very friendly and helpful. Sadly we were not able to enjoy our stay due to getting sick after consuming the food from the buffet in the resort
Stayed 2 nights in Jul 2025

10/10 Excellent

Joel Fillion

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our 4th visit to Nickelodeon Riviera Maya. Our kids now 3 and 7 love it. This time we brought another family (friends) and they also enjoyed their stay with their kids. Park is awesome, rooms are very nice and comfortable, staff is very helpful and the general ambiance is perfect for families with children. Of course everything that is not included is overpriced but we just accept it. I recommend Nickelodeon Riviera Maya to anyone with kids and who can afford it. It’s unique and magical if you are a fan.
Stayed 3 nights in Sep 2025

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went January 2026. I know the resort is more expensive than the average so I’ll give you pros and cons from us (family of 4, with 2 kids 6 and 8). Pros: Cleanest resort we have been to by far. Service was excellent. It was also VERY quiet when we went though so didn't have to fight over chairs etc. (not sure if you even have to here?) Lots of entertainment options for littles, waterpark is super fun! Downsides (IMO) - The water park (aqua nick), main lobby building and hotel are all separate. So you have to shuttle to everything. (Like... through a forest. Not walkable with little ones) We understand why (people there can go to the water park for the day and other resorts come for the day, so for safety they keep hotel separate). However, we did wish at least the main building was close because we skipped night events sometimes because we didn't feel like waiting in line for a shuttle to get there. Nothing happens at the hotel building. There are still wonderful restaurants etc in hotel building but otherwise... it was kinda boring there. (again... for us. We like night parties etc) Also It’s NOT a beach resort if you like beaches. They do their best with up-keep but it is a small beach area.
Stayed 6 nights in Jan 2026