Title: Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only Reviews, Deals & Photos 2026 - Expedia [See all properties](http://www.expedia.com/Hotel-Search?regionId=179995&destination=Cancun%2C+Quintana+Roo%2C+Mexico&selected=24318436&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only Adults-only beachfront resort where travelers can unwind on golden sands, cool off in two outdoor pools with cabanas, or book a rejuvenating spa treatment ## Photo gallery for Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only ![2 outdoor pools, cabanas (surcharge), pool umbrellas - Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only (Cancun)](https://images.trvl-media.com/lodging/25000000/24320000/24318500/24318436/7f8ccf94.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property video](https://mediaim.expedia.com/video/5CE9271FE4B2397E89B94FCEB9271216/a6bb01db-6994-4631-a3fc-13d164bb4412-thumbnail.jpg?impolicy=resizecrop&rw=1280) ![Lobby - Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only (Cancun)](https://images.trvl-media.com/lodging/25000000/24320000/24318500/24318436/eb404a68.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Cafe - Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only (Cancun)](https://images.trvl-media.com/lodging/25000000/24320000/24318500/24318436/3b7bada9.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Premium bedding, free minibar items, in-room safe, desk - Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only (Cancun)](https://images.trvl-media.com/lodging/25000000/24320000/24318500/24318436/ee86977a.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Royalton CHIC Cancun, an Autograph Collection Adults-Only All-Inclusive Resort, offers a sophisticated getaway with practical luxuries. Guests love the attentive staff and prime beach location. Enjoy a swim-up bar and a rooftop terrace with ocean views. ## Reviews 8.4 Very good ## Popular amenities - Parking included - Free WiFi ## Room options ### Check availability for these dates Tonight [Apr 8 - Apr 9](https://www.expedia.com/Hotel-Search?startDate=2026-04-08&endDate=2026-04-09&selected=24318436&PinnedHotelID=24318436&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-04-08&endDate=2026-04-09&selected=24318436&PinnedHotelID=24318436&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Apr 9 - Apr 10](https://www.expedia.com/Hotel-Search?startDate=2026-04-09&endDate=2026-04-10&selected=24318436&PinnedHotelID=24318436&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-04-09&endDate=2026-04-10&selected=24318436&PinnedHotelID=24318436&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Apr 10 - Apr 12](https://www.expedia.com/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=24318436&PinnedHotelID=24318436&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=24318436&PinnedHotelID=24318436&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Apr 17 - Apr 19](https://www.expedia.com/Hotel-Search?startDate=2026-04-17&endDate=2026-04-19&selected=24318436&PinnedHotelID=24318436&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-04-17&endDate=2026-04-19&selected=24318436&PinnedHotelID=24318436&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 3+ beds 2 beds Showing 13 of 13 rooms ### View all photos for Luxury Presidential Two Bedroom Suite Sunset View Diamond club ![Premium bedding, free minibar items, in-room safe, desk](https://images.trvl-media.com/lodging/25000000/24320000/24318500/24318436/d7479653.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Presidential Two Bedroom Suite Sunset View Diamond club - Lagoon view - 1830 sq ft - Sleeps 7 - 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed ### View all photos for Luxury Chairmans Two bedroom Suite Ocean Front Diamond Club ![Premium bedding, free minibar items, in-room safe, desk](https://images.trvl-media.com/lodging/25000000/24320000/24318500/24318436/0727232d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Chairmans Two bedroom Suite Ocean Front Diamond Club 9.6 Exceptional 4 reviews - Ocean view - 3261 sq ft - Sleeps 7 - 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed ### View all photos for Luxury Presidential One Bedroom Suite Sunset View Diamond club ![Premium bedding, free minibar items, in-room safe, desk](https://images.trvl-media.com/lodging/25000000/24320000/24318500/24318436/d7479653.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Presidential One Bedroom Suite Sunset View Diamond club 10.0 Exceptional 1 review - Lagoon view - 1227 sq ft - Sleeps 3 - 1 King Bed and 1 Double Sofa Bed ### View all photos for Luxury suite sunset view ![Premium bedding, free minibar items, in-room safe, desk](https://images.trvl-media.com/lodging/25000000/24320000/24318500/24318436/d7479653.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury suite sunset view 9.0 Wonderful 9 reviews - Lagoon view - 721 sq ft - Sleeps 3 - 1 King Bed and 1 Double Sofa Bed ### View all photos for Luxury Chairmans Three bedroom Suite Ocean Front Diamond Club ![Premium bedding, free minibar items, in-room safe, desk](https://images.trvl-media.com/lodging/25000000/24320000/24318500/24318436/0727232d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Chairmans Three bedroom Suite Ocean Front Diamond Club - Ocean view - 3864 sq ft - 3 bedrooms - Sleeps 11 - 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed ### View all photos for Luxury junior suite sunset view Diamond Club ![Premium bedding, free minibar items, in-room safe, desk](https://images.trvl-media.com/lodging/25000000/24320000/24318500/24318436/d7479653.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury junior suite sunset view Diamond Club 9.0 Wonderful 41 reviews - Lagoon view - 603 sq ft - Sleeps 4 - 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed ### View all photos for Luxury Junior Suite Ocean Front ![Premium bedding, free minibar items, in-room safe, desk](https://images.trvl-media.com/lodging/25000000/24320000/24318500/24318436/6a9e418b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Junior Suite Ocean Front 8.6 Excellent 121 reviews - Ocean view - 603 sq ft - Sleeps 4 - 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed ### View all photos for Luxury Junior Suite Ocean Front Diamond Club ![Premium bedding, free minibar items, in-room safe, desk](https://images.trvl-media.com/lodging/25000000/24320000/24318500/24318436/6a9e418b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Junior Suite Ocean Front Diamond Club 8.6 Excellent 29 reviews - Ocean view - 603 sq ft - Sleeps 4 - 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed ### View all photos for Luxury Chairmans Four bedroom Suite Ocean Front Diamond Club ![Premium bedding, free minibar items, in-room safe, desk](https://images.trvl-media.com/lodging/25000000/24320000/24318500/24318436/0727232d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Chairmans Four bedroom Suite Ocean Front Diamond Club - Ocean view - 4467 sq ft - Sleeps 13 - 2 King Beds, 4 Queen Beds and 1 Double Sofa Bed ### View all photos for Luxury junior suite sunset view ![Premium bedding, free minibar items, in-room safe, desk](https://images.trvl-media.com/lodging/25000000/24320000/24318500/24318436/d7479653.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury junior suite sunset view 8.8 Excellent 129 reviews - Lagoon view - 603 sq ft - Sleeps 4 - 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed ### View all photos for Luxury Suite Ocean Front ![Premium bedding, free minibar items, in-room safe, desk](https://images.trvl-media.com/lodging/25000000/24320000/24318500/24318436/0295be49.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Suite Ocean Front 9.0 Wonderful 8 reviews - Ocean view - 721 sq ft - Sleeps 3 - 1 King Bed and 1 Double Sofa Bed ### View all photos for Luxury Presidential Ocean Front Two Bedroom Suite Diamond club ![Premium bedding, free minibar items, in-room safe, desk](https://images.trvl-media.com/lodging/25000000/24320000/24318500/24318436/0295be49.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Presidential Ocean Front Two Bedroom Suite Diamond club - Ocean view - 1830 sq ft - Sleeps 7 - 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed ### View all photos for Luxury Presidential Ocean Front One Bedroom Suite Diamond Club ![Premium bedding, free minibar items, in-room safe, desk](https://images.trvl-media.com/lodging/25000000/24320000/24318500/24318436/0295be49.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Presidential Ocean Front One Bedroom Suite Diamond Club - Ocean view - 1227 sq ft - Sleeps 3 - 1 King Bed and 1 Double Sofa Bed ## You may also like Ad ![Aerial view](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/30000/28200/28108/d8649eca_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Sunscape Cancun All-Inclusive Resort & Spa by Hyatt Zona Hotelera - 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[Sign in](https://www.expedia.com/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Royalton-CHIC-Suites-Cancun-Resort-Spa-Adults-Only-All-Inclusive.h24318436.Hotel-Information%3Fsiteid%3D1%26langid%3D1033%26clickref%3D1011lCh6dxPc%26affcid%3DUS.DIRECT.PHG.1100l278119.1100l68075%26ref_id%3D1011lCh6dxPc%26my_ad%3DAFF.US.DIRECT.PHG.1100l278119.1100l68075%26afflid%3D1011lCh6dxPc%26affdtl%3DPHG.1011lCh6dxPc.)[Sign up, it's free](https://www.expedia.com/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Royalton-CHIC-Suites-Cancun-Resort-Spa-Adults-Only-All-Inclusive.h24318436.Hotel-Information%3Fsiteid%3D1%26langid%3D1033%26clickref%3D1011lCh6dxPc%26affcid%3DUS.DIRECT.PHG.1100l278119.1100l68075%26ref_id%3D1011lCh6dxPc%26my_ad%3DAFF.US.DIRECT.PHG.1100l278119.1100l68075%26afflid%3D1011lCh6dxPc%26affdtl%3DPHG.1011lCh6dxPc.) ## About the neighborhood Located on the beach, Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only is in Zona Hotelera, a neighborhood in Cancun. Iberostar Cancun Golf Course and Ultramar Ferry Puerto Juárez are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit La Isla Shopping Mall and Puerto Cancun Marina Town Center. West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Xoximilco are not to be missed. [Visit our Cancun travel guide](https://www.expedia.com/Cancun.dx179995) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.12759%2C-86.75193&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=yDN0FMj41trBZGtoYPkeOnU50uY=) Km 9.7 Blvd. Kukulcan, Zona Hotel, Cancun, QROO, 77500 ### What's nearby - ![Nichupté Lagoon](https://images.trvl-media.com/place/179995/87a37650-106b-4915-9d83-11c3469d9d6d.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Nichupté Lagoon 2 min walk \- 0.1 miles - ![Chac Mool Beach](https://images.trvl-media.com/place/6242276/d98bfc7a-2ede-495e-9c79-6b2a463f00ee.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Chac Mool Beach 8 min walk \- 0.5 miles - ![Cancun Forum beach Playa Gaviota Azul](https://images.trvl-media.com/place/6242190/58c17b27-91d9-429b-b276-821cba6676ba.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Forum Beach 13 min walk \- 0.7 miles - ![Gaviota Azul Beach](https://images.trvl-media.com/place/6242291/12fa2fdb-c06e-49da-981d-dffe22cb67f0.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Gaviota Azul Beach 3 min drive \- 1.1 miles - Cancun Convention Center 17 min walk \- 1.0 mile ### Getting around - Cancun Intl. Airport (CUN) 26 min drive ### Restaurants - Snack Grand Park 8 min walk - The Surfin Burrito 6 min walk - Flor De Sal 8 min walk - El Mirador 9 min walk - Coco Bongo Beach Party 12 min walk ## About this property ### Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only Luxury all-inclusive property near West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park Forum Beach and Cancun Convention Center are located near Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only, which provides a free breakfast buffet, a swim-up bar, and a poolside bar. Treat yourself to a body treatment, a manicure/pedicure, or a massage at the onsite spa. Be sure to enjoy a meal at any of the 6 on-site restaurants. Free in-room WiFi is available to all guests, along with a rooftop terrace and shopping on site. Other perks at this property include: - 2 outdoor pools along with cabanas, sun loungers, and pool umbrellas - Free self parking - ATM/banking services, a 24-hour front desk, and an elevator - Multilingual staff, a banquet hall, and wedding services - Guest reviews speak highly of the beach locale, pool, and helpful staff Room features All 180 rooms include comforts such as 24-hour room service and premium bedding, in addition to perks like furnished balconies and pillow menus. Guest reviews highly rate the clean rooms at the property. Extra amenities include: - Rainfall showers, free toiletries, and hair dryers - Flat-screen TVs with premium channels - Wardrobes/closets, separate sitting areas, and coffee/tea makers ### All inclusive details This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply). ### Gratuities and taxes Gratuities are included and additional gratuities at guests' discretion are accepted. ### Food and beverages À la carte meals and snacks included 24-hour room service In-room minibar (all beverages included) ### Activities and facilities/equipment All onsite activities and use of facilities and equipment are included. ### Awards and affiliations Eco-Certified Property This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy. ## Similar properties ![4 outdoor pools, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/81000000/80280000/80279500/80279416/22b336ff.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Riu Palace Kukulkan - Adults Only - All Inclusive Zona Hotelera - Pool - Breakfast included - All inclusive - Spa 9.2 Wonderful 4,748 reviews [](https://www.expedia.com/Hotel-Search?startDate=2026-04-22&endDate=2026-04-23&selected=80279416&PinnedHotelID=80279416&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/70000000/69570000/69562400/69562378/d0739479.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Breathless Cancun Soul Resort & Spa - 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New Spa now open! Zona Hotelera - Pool - Hot tub - Breakfast included - All inclusive 8.0 Very Good 64 reviews $348 nightly $426 total May 3 - May 4 Total with taxes and fees [](https://www.expedia.com/Hotel-Search?startDate=2026-05-03&endDate=2026-05-04&selected=3147&PinnedHotelID=3147&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-04-22&endDate=2026-04-23&selected=24318436&PinnedHotelID=24318436&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=24318436,80279416,69562378,1087292,1087294) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Free self parking on site ### Food and drink - Free buffet breakfast available daily 7:00 AM to 10:30 AM - 2 bars/lounges - 6 restaurants - A coffee shop/cafe - A poolside bar - A swim-up bar - Couples/private dining ### Restaurants on site - Agave - Mexican Cuisine - C/X Culinary Experience - Gourmet Marché - Hunter Steakhouse - Jade - Asian Cuisine ### Things to do - 2 outdoor pools - Full-service spa - Health club - Sauna - Shopping ### Conveniences - 24-hour front desk - ATM - Hair salon - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Proposal/romance packages - Tour and ticket assistance - Turndown service - Wedding services ### Business services - Business center - Meeting rooms ### Outdoors - Garden - On the beach - Pool cabanas (surcharge) - Pool loungers - Pool umbrellas - Rooftop terrace ### Full-service spa - 18 treatment rooms - Couples treatment rooms - Facials - Manicures/pedicures - Massage - Sauna - Spa open daily ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator (36 inch wide door) - Wheelchair accessible (may have limitations) ### More - Banquet hall - Designated smoking areas ## Room amenities ### Bedroom - Pillow menu - Premium bedding ### Bathroom - Bathrobes - Free toiletries - Hair dryer - Rainfall showerhead - Shower - Slippers - Towels provided ### Entertainment - Flat-screen TV with premium cable channels - iPod dock - MP3 dock ### Food and drink - 24-hour room service - Coffee/tea maker - Free bottled water - Free minibar (limited items) ### More - Air conditioning (climate-controlled) - Ceiling fan - Desk - Laptop workspace - Phone - Safe - Separate sitting area ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: midnight Contactless check-in available Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Sanitation services: USD 4.06 per night We have included all charges provided to us by the property. ### Optional extras - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room Property Registration Number 005-007-006215/2025 ### We should mention Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Guests under 18 years old are not permitted at this adults-only property Only registered guests are allowed in the guestrooms Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation No pets and no service animals are allowed at this property ### Property is also known as Royalton Cancun Resort All Inclusive Royalton Cancun All Inclusive Royalton Suites Cancun Resort All Inclusive Royalton Suites Resort All Inclusive Royalton Suites All Inclusive Royalton Suites Cancun Resort & Spa - All Inclusive Cancun Royalton Suites Cancun Resort Spa All Inclusive Royalton Suites Cancun All Inclusive Royalton Cancun Resort Spa All Inclusive Royalton Suites All Inclusive Royalton Chic Suites Cancun Royalton CHIC Suites Cancun Resort Spa Royalton Suites Cancun Resort Spa All Inclusive Royalton CHIC Suites Cancun Resort Spa Adults Only All Inclusive ## Frequently asked questions ### Does Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only have a pool? ### How much does it cost to stay at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only? ### Is Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only pet-friendly? ### How much is parking? ### What time is check-in at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only? ### What time is check-out at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only? ### Are there all-inclusive benefits at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only? ### Where is Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only Reviews 8.4 ### Very Good All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.com/lp/b/content-guidelines) ### 9.0 Cleanliness ### 8.6 Amenities ### 8.8 Staff & service ### 8.6 Property conditions & facilities 10 - Excellent 1,357 8 - Good 535 6 - Okay 322 4 - Poor 131 2 - Terrible 155 ## Reviews Verified ### 10/10 Excellent #### Lana Mar 28, 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Breakfast was amazing ##### Lana Stayed 5 nights in Mar 2026 Verified ### 10/10 Excellent #### Andrey Mar 23, 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great stay! The rooms were clean and spacious, beds comfortable. The location was perfect-close to everything with a beautiful beach just steps away. The staff were incredibly attentive and friendly, always making sure we had everything we needed. Would definitely stay again! ![](https://a.travel-assets.com/ugc/hotel-reviews/5f65bab5-b274-4e02-b844-0e8cb12f347f-1774296511658.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Andrey Stayed 7 nights in Mar 2026 Verified ### 10/10 Excellent #### Paulina Mar 29, 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This stay was enjoyable! The resort is lively, full of good food, and it was a great location (: ##### Paulina Stayed 3 nights in Mar 2026 Verified ### 10/10 Excellent #### Sergio Vaughn Feb 2, 2026 Liked: Amenities, property conditions & facilities Great property, amazing food and staff ##### Sergio Vaughn Stayed 3 nights in Jan 2026 Verified ### 8/10 Good #### Tina Mar 16, 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Was great! Food was really good, but could use more late night food for staff without limiting attire. ##### Tina Stayed 4 nights in Mar 2026 Verified ### 10/10 Excellent #### Hannah Elizabeth Mar 27, 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We enjoyed our stay so much we extended it another day! The room & resort were very clean, staff was friendly, food was decent (better than other all inclusives I have been to), & the pool/beach activities were fun. The only downside was not being able to get dinner reservations at the restaurants because they book up so fast. ##### Hannah Elizabeth Stayed 4 nights in Mar 2026 Verified ### 8/10 Good #### James Feb 16, 2026 Liked: Cleanliness, amenities, property conditions & facilities Clean facilities, breakfast buffet was great. Only had dinner at the resort once, steak was meh, but the dining experience was good. Great location. ##### James Stayed 4 nights in Feb 2026 Verified ### 10/10 Excellent #### Tori Jan 27, 2026 Liked: Cleanliness, amenities, property conditions & facilities Resort was nice, food was good and service was great. I would stay again! ##### Tori Stayed 4 nights in Jan 2026 Verified ### 10/10 Excellent #### Isaac Rene Feb 12, 2026 Liked: Cleanliness, amenities, property conditions & facilities Clean rooms great Staff ![](https://a.travel-assets.com/ugc/hotel-reviews/d6c0c2fd-5d96-495b-b0ea-4435ff1e167a-1770896369802.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Isaac Rene Stayed 4 nights in Feb 2026 Verified ### 10/10 Excellent #### Ashley Feb 3, 2026 Liked: Cleanliness, amenities, property conditions & facilities Disliked: Staff & service breakfast was amazing different selections to pick from ##### Ashley Stayed 3 nights in Nov 2025 Verified ### 10/10 Excellent #### Catherine Jan 28, 2026 Liked: Cleanliness, amenities, property conditions & facilities We loved the buffet, the staff was above and beyond in their courtesy! ##### Catherine Stayed 6 nights in Dec 2025 Verified ### 10/10 Excellent #### Katie Feb 28, 2026 Liked: Cleanliness, amenities, property conditions & facilities We had a wonderful time. The entertainment staff, especially Nelly and Harim were great! They took time to visit with us and made our stay extra special. We loved participating in the Aqua Zumba! ![View from our ocean front room. ](https://a.travel-assets.com/ugc/hotel-reviews/46dbdf96-468d-47c7-a80e-0249ed176727-1772309428164.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Katie Stayed 7 nights in Feb 2026 Verified ### 10/10 Excellent #### Kimberly Feb 2, 2026 Liked: Cleanliness, amenities, property conditions & facilities The beach was the prettiest I have ever seen! This location is perfect. ##### Kimberly Stayed 2 nights in Jan 2026 Verified ### 10/10 Excellent #### Rafeeah Jan 12, 2026 Liked: Cleanliness, amenities, property conditions & facilities great service, drinks and food ##### Rafeeah Stayed 5 nights in Jan 2026 Verified ### 8/10 Good #### John E Jan 19, 2026 Liked: Cleanliness, amenities, property conditions & facilities Clean room, nice staff ##### John E Stayed 3 nights in Jan 2026 Verified ### 10/10 Excellent #### Jay Jan 15, 2026 Liked: Cleanliness, property conditions & facilities Room was clean, staff service was excellent, pool and beach were great. Food selection and quality was very good ##### Jay Stayed 5 nights in Jan 2026 Verified ### 8/10 Good #### Michael Mar 12, 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Overall it was good. If you like your booze it all Walmart booze but hey it’s still a good time. ##### Michael Stayed 4 nights in Mar 2026 Verified ### 10/10 Excellent #### Jennifer Feb 2, 2026 Liked: Cleanliness, amenities, property conditions & facilities Nice resort- very clean and great pool/beach area. The ocean is crystal clear. The staff is very friendly and professional. The food was good quality overall, especially breakfast and the specialty restaurants. Would definitely stay here again. ##### Jennifer Stayed 4 nights in Jan 2026 Verified ### 10/10 Excellent #### Ryan Mar 14, 2026 Liked: Cleanliness, staff & service, amenities Honestly best stay I’ve had at an all inclusive. Fun. Lots of other successful 20-30 somethings. Some older crowd. The pink party was a bit urban and pool dj could use some work. But really impressed overall. ##### Ryan Stayed 4 nights in Mar 2026 Verified ### 10/10 Excellent #### Davinique Ciara Jan 24, 2026 Liked: Cleanliness, amenities, property conditions & facilities The amazing ocean view room ##### Davinique Ciara Stayed 5 nights in Jan 2026 Verified ### 10/10 Excellent #### Joelea Jan 18, 2026 Liked: Cleanliness, amenities, property conditions & facilities Conveniently on the strip and has great entertainment. The bar staff can be very rude but overall a great experience ##### Joelea Stayed 4 nights in Jan 2026 Verified ### 10/10 Excellent #### Alexis Mar 25, 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is my second time staying at this property and to be honest it won't be the last. The only flaw of this resort is that the elevators take a while to arrive so just make sure to take a shot or grab a drink so help with the time. Since I only stayed for one day I was granted a free upgrade to the presidential suite and that room was the grand finale to my week long stay in Cancun. I feel like this property is perfect for solo travelers , couples and groups who desire luxury and a mild party vibe. Run dont walk. 10/10 ##### Alexis Stayed 1 night in Mar 2026 Verified ### 10/10 Excellent #### Christina Jan 28, 2026 Liked: Cleanliness, amenities, property conditions & facilities Clean room, staff everywhere was great, kind and accommodating. Peak customer service. Food was fantastic. All the outdoor amenities and beach were beautiful and comfortable and clean ![](https://a.travel-assets.com/ugc/hotel-reviews/d8830313-a577-45a6-bf4b-f077c50f7aae-1769614375058.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/121574ce-a5b7-4055-a81d-f46b640939cd-1769614377537.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/169b8064-6b41-43ac-8508-66fd8673b86a-1769614381958.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Christina Stayed 4 nights in Jan 2026 Verified ### 8/10 Good #### CESAR Mar 6, 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good location if you want to stay close to the action in the Zona Hotelera. However, be aware that regular all-inclusive price doesn’t include drinks in the top floor where this hotel holds their pool parties. That probably was the reason why all parties there were very poorly attended. ##### CESAR Stayed 4 nights in Feb 2026 Verified ### 10/10 Excellent #### Antonya Anna-Lisa Katrina Dec 1, 2025 Liked: Cleanliness, amenities, property conditions & facilities Staff and buffet was amazing! ##### Antonya Anna-Lisa Katrina Stayed 4 nights in Nov 2025 ## Explore a world of travel with Expedia - [Lodging](?equalTargetTab=tab-0) - [Flights](?equalTargetTab=tab-1) - [Packages](?equalTargetTab=tab-2) - [Cars](?equalTargetTab=tab-3) - [Vacation Rentals](?equalTargetTab=tab-4) - [Things to Do](?equalTargetTab=tab-5) - [Fiesta Americana Condesa Cancun All Inclusive](https://www.expedia.com/Cancun-Hotels-Fiesta-Americana-Condesa-Cancun-All-Inclusive.h1112.Hotel-Information) - [Hilton Cancun, an All-Inclusive Resort](https://www.expedia.com/Cancun-Hotels-Hilton-Cancun.h57171807.Hotel-Information) - [Gr Solaris Cancun & Spa - All Inclusive](https://www.expedia.com/Cancun-Hotels-GR-Solaris-Cancun-Spa-All-Inclusive.h1110099.Hotel-Information) - [Iberostar Selection Cancún - All Inclusive](https://www.expedia.com/Cancun-Hotels-Iberostar-Selection-Cancun-All-Inclusive.h4592689.Hotel-Information) - [Moon Palace The Grand Cancun - All-inclusive](https://www.expedia.com/Cancun-Hotels-The-Grand-At-Moon-Palace-All-Inclusive.h15194504.Hotel-Information) - [Cancun Bay All Inclusive Hotel](https://www.expedia.com/Cancun-Hotels-Cancun-Bay-Resort-All-Inclusive.h5806712.Hotel-Information) - [Live Aqua Cancun - Adults Only - All-Inclusive](https://www.expedia.com/Cancun-Hotels-Live-Aqua-Beach-Resort-Cancun-All-Inclusive-Adults-Only.h1140762.Hotel-Information) - [Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive](https://www.expedia.com/Cancun-Hotels-Hyatt-Vivid-Grand-Island.h101124286.Hotel-Information) - [Oleo Cancun Playa All Inclusive Resort](https://www.expedia.com/Cancun-Hotels-Oleo-Cancun-Playa-All-Inclusive-Boutique-Resort.h16419073.Hotel-Information) - [The Royal Cancun All Villas Resort - All Inclusive](https://www.expedia.com/Cancun-Hotels-The-Royal-Cancun-All-Villas-Resort-All-Inclusive.h18904781.Hotel-Information) - [Hotel Riu Cancun - Adults Only - All Inclusive](https://www.expedia.com/Cancun-Hotels-Riu-Cancun-All-Inclusive.h1087292.Hotel-Information) - [Temptation Cancun Resort All Inclusive - Adults Only](https://www.expedia.com/Cancun-Hotels-Temptation-Cancun-Resort-All-Inclusive-Adults-Only.h17310768.Hotel-Information) - [Hilton Cancun Mar Caribe All-Inclusive Resort](https://www.expedia.com/Cancun-Hotels-Hilton-Cancun-Mar-Caribe-All-Inclusive-Resort.h41491098.Hotel-Information) - [Hyatt Ziva Cancun All Inclusive](https://www.expedia.com/Cancun-Hotels-Hyatt-Ziva-Cancun-All-Inclusive.h11669114.Hotel-Information) - [Hotel Riu Palace Peninsula - All Inclusive](https://www.expedia.com/Cancun-Hotels-Riu-Palace-Peninsula-All-Inclusive.h4862726.Hotel-Information) - [Breathless Cancun Soul Resort & Spa - Adults Only - All Inclusive](https://www.expedia.com/Cancun-Hotels-Breathless-Cancun-Soul-Resort-Spa-Adults-Only-All-Inclusive.h69562378.Hotel-Information) - [Paradisus Cancún – All Inclusive](https://www.expedia.com/Cancun-Hotels-Paradisus-Cancun-All-Inclusive.h525789.Hotel-Information) - [Grand Fiesta Americana Coral Beach Cancun - All Inclusive](https://www.expedia.com/Cancun-Hotels-Grand-Fiesta-Americana-Coral-Beach-Cancun-All-Inclusive.h12689.Hotel-Information) - [Wyndham Grand Cancun All Inclusive Resort & Villas](https://www.expedia.com/Cancun-Hotels-Wyndham-Grand-Cancun-All-Inclusive-Resort-Villas.h2203.Hotel-Information) - [Secrets The Vine Cancun - Adults Only - All Inclusive](https://www.expedia.com/Cancun-Hotels-Secrets-The-Vine-Cancun-Adults-Only-All-Inclusive.h5052348.Hotel-Information) - [Flights to Benito Juárez](https://www.expedia.com/Destinations-In-Benito-Juarez.d553248635640645911.Flight-Destinations) - [Benito Juárez Vacations](https://www.expedia.com/Benito-Juarez.d553248635640645911.Destination-Travel-Guides) - [Car rentals near Benito Juárez](https://www.expedia.com/Destinations-In-Benito-Juarez.d553248635640645911.Car-Rental-Destinations) - [Benito Juárez Vacation Rentals](https://www.expedia.com/Destinations-In-Benito-Juarez.d553248635640645911.Vacation-Rental-Destinations) - [Things to do in Benito Juárez](https://www.expedia.com/Things-To-Do-In-Benito-Juarez.d553248635640645911.Travel-Guide-Activities)