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Hotel Xcaret Mexico - All Parks / All Fun Inclusive

5.0 star property
An all-inclusive adventure awaits with multiple pools, pristine beaches, and endless fun at this luxurious tropical retreat near popular eco attractions

Choose dates to view prices

Hotel Xcaret Mexico, near Cenote Santa Cruz and Xcaret Eco Theme Park, offers an All Parks/All Fun Inclusive experience. Enjoy ten outdoor pools, a children's pool, and a white sand beach. The spa provides deep-tissue massages, and the staff is praised for their helpfulness.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast included
  • All inclusive
  • Pet friendly

Room options

Available filters for rooms
Showing 29 of 29 rooms

View all photos for Suite, Oceanfront (Adults)

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite, Oceanfront (Adults)

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
  • 570 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite, Oceanfront

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Family Suite, Oceanfront

7.6 out of 10
Good
(5 reviews)

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • 624 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite Garden

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite Garden

8.6 out of 10
Excellent
(85 reviews)

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • 570 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite

Junior Suite | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Junior Suite

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • 1352 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Ocean View

Suite, Ocean View | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite, Ocean View

9.2 out of 10
Wonderful
(31 reviews)

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • 603 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite River

Suite River | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite River

8.8 out of 10
Excellent
(84 reviews)

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • 657 sq ft
  • 1 bedroom
  • River view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, Oceanfront (Swim-up Adults)

Room, Oceanfront (Swim-up Adults) | Outdoor pool | Indoor pool, 15 outdoor pools, pool umbrellas, sun loungers

Room, Oceanfront (Swim-up Adults)

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
  • 624 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room (Swim Up Garden)

Room (Swim Up Garden) | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Room (Swim Up Garden)

9.0 out of 10
Wonderful
(16 reviews)

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • 624 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite Adults

Junior Suite Adults | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Junior Suite Adults

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Club Lounge
Free minibar items
Flat-screen TV
  • 1352 sq ft
  • 1 bedroom
  • Beach view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite River Adults

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite River Adults

9.6 out of 10
Exceptional
(7 reviews)

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
  • 640 sq ft
  • 1 bedroom
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (River Spa)

Suite (River Spa) | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite (River Spa)

9.0 out of 10
Wonderful
(9 reviews)

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
  • 640 sq ft
  • 1 bedroom
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (Spa)

Junior Suite (Spa) | View from room

Junior Suite (Spa)

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
  • 1352 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Garden Spa)

Suite (Garden Spa) | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite (Garden Spa)

9.2 out of 10
Wonderful
(12 reviews)

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
  • 640 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite with River View

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite with River View

8.0 out of 10
Very good
(1 review)
  • 570 sq ft
  • River view
  • Sleeps 4

View all photos for Suite Superior with Garden View

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite Superior with Garden View

  • 592 sq ft
  • Sleeps 4

View all photos for Suite with Sea View

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite with Sea View

  • 570 sq ft
  • Sea view
  • Sleeps 4

View all photos for Suite Premium with Sea View

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite Premium with Sea View

  • 570 sq ft
  • Sea view
  • Sleeps 3

View all photos for Suite Deluxe with Sea View

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite Deluxe with Sea View

  • 570 sq ft
  • Sea view
  • Sleeps 4

View all photos for Suite Superior with Sea View

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite Superior with Sea View

  • 592 sq ft
  • Sea view
  • Sleeps 3

View all photos for Suite Junior

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite Junior

  • 1356 sq ft
  • Sleeps 3

View all photos for Suite Junior with Sea View

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite Junior with Sea View

  • 1356 sq ft
  • Sea view
  • Sleeps 3

View all photos for Suite with Garden View

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite with Garden View

9.6 out of 10
Exceptional
(8 reviews)
  • 570 sq ft
  • Sleeps 4

View all photos for Suite (River Jump)

Suite (River Jump) | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite (River Jump)

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • 640 sq ft
  • River view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite (Master)

Suite (Master) | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite (Master)

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • 1356 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite Standard with River View

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite Standard with River View

  • 484 sq ft
  • River view
  • Sleeps 4

View all photos for Suite Luxury with Garden View

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite Luxury with Garden View

  • 570 sq ft
  • Sleeps 3

View all photos for Suite Luxury with River View

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite Luxury with River View

  • 624 sq ft
  • River view
  • Sleeps 3

View all photos for Suite Premium with River View

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite Premium with River View

  • 624 sq ft
  • River view
  • Sleeps 3

View all photos for Suite Junior with River View

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite Junior with River View

  • 1356 sq ft
  • River view
  • Sleeps 3
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About the neighborhood

Map
Carr. Chetumal - Puerto Juarez Km. 282, Playa del Carmen, QROO, 77710

What's nearby

  • Cenote Santa Cruz - 3 min walk - 0.2 miles
  • Xcaret Eco Theme Park - 16 min walk - 0.9 miles
  • Xenses Park - 17 min walk - 1.0 mile
  • Xplor Theme Park - 3 min drive - 1.1 miles
  • Ferry to Cozumel - 5 min drive - 1.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 57 min drive

Restaurants

  • ‪Occidental Vacation Club First Club Lounge at Grand Xcaret - ‬9 min walk
  • ‪The Buffete - ‬2 min walk
  • ‪Arriba Baja - ‬16 min walk
  • ‪Mercado de la Merced - ‬10 min walk
  • ‪Cafeteca - ‬7 min drive

About this property

Hotel Xcaret Mexico - All Parks / All Fun Inclusive

Luxury family-friendly property near Xenses Park
Located close to Cenote Santa Cruz and Xcaret Eco Theme Park, Hotel Xcaret Mexico - All Parks / All Fun Inclusive provides free full breakfast, a free roundtrip airport shuttle, and 2 swim-up bars. This property is a great place to bask in the sun with a beachfront location, beachfront dining, and beach massages. Indulge in a detox wrap, a sports massage, and a body scrub at the onsite spa. At the 20 on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and Mexican cuisine. The 24-hour gym offers yoga classes and fitness classes; other things to do include kayaking, rowing/canoeing, and hiking/biking. Guests can also expect to find 2 poolside bars, a terrace and designer stores on site.
You'll also find perks like:
  • 15 outdoor pools and an indoor pool, along with a waterslide, 2 swim-up bars, and sun loungers
  • Free self parking
  • Free bicycle rentals, an outdoor tennis court, and supervised childcare (surcharge)
  • Concierge services, an elevator, and multilingual staff
  • Guest reviews speak highly of the helpful staff
Room features
All 1800 rooms offer comforts such as private indoor hot tubs and 24-hour room service, as well as perks like premium bedding and pillow menus. Guest reviews speak positively of the clean rooms at the property.
Other amenities include:
  • Hypo-allergenic bedding, Egyptian cotton sheets, and pillowtop mattresses
  • Bathrooms with rainfall showers and hair dryers
  • Flat-screen TVs with digital channels
  • Wardrobes/closets, balconies, and LED light bulbs

All inclusive details

All-inclusive room rates at Hotel Xcaret Mexico - All Parks / All Fun Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Snorkeling

Land activities

Kids club

Entertainment

Onsite entertainment and activities

Similar properties

Water park
Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only
  • Pool
  • Breakfast included
  • All inclusive
  • Spa
9.2 out of 10, Wonderful, 1,439 reviews
$824 nightly
The price is $1,000
Jan 18 - Jan 19, 2026
Total with taxes and fees
Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only

Property amenities

Parking and transportation

  • 24-hour free roundtrip airport shuttle at scheduled times and on request
  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Free full breakfast available daily 7:00 AM to noon
  • 14 bars/lounges
  • 2 coffee shops/cafes
  • 2 poolside bars
  • 2 swim-up bars
  • 20 restaurants
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • CHIBALI
  • LA CANTINA
  • LA TRAJINERA
  • MERCADO LA MERCED
  • XIN GAO

Things to do

  • 15 outdoor pools
  • 24-hour gym
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Designer stores
  • Fishing
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Games
  • Hiking/biking trails
  • Indoor pool
  • Kayaking
  • Outdoor tennis court
  • Playground
  • Rowing/canoeing
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 15 outdoor pools
  • Arcade/game room
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Living room
  • Playground
  • Separate bedroom
  • Snack bar/deli
  • Soundproofed rooms
  • Stroller
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Beach towels
  • Garden
  • On a river
  • On the beach
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (47 inch wide door)
  • Handrails in stairways (40 inches high)
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (47 inches high)
  • Wheelchair-accessible restaurant

More

  • 10 buildings
  • 7 floors
  • Ballroom
  • Banquet hall
  • Built in 2017
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Day bed
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Living room
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 3000 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Up to 22 lbs per pet

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Pet fee: MXN 3000 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
Xcaret Mexico All Parks Tours All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
Xcaret Mexico All Parks Tours All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive

Frequently asked questions

Does Hotel Xcaret Mexico - All Parks / All Fun Inclusive have a pool?

Yes, this property has an indoor pool, 15 outdoor pools, and a children's pool.

How much does it cost to stay at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

As of Dec 28, 2025, prices found for a 1-night stay for 2 adults at Hotel Xcaret Mexico - All Parks / All Fun Inclusive on Jan 24, 2026 start from $815.13, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Xcaret Mexico - All Parks / All Fun Inclusive pet-friendly?

Yes, this property allows dogs with a maximum weight of up to 22 lbs per pet. There's a fee of MXN 3000 per pet, per stay. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Check-out is at noon.

Does Hotel Xcaret Mexico - All Parks / All Fun Inclusive provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs on request.

Are there all-inclusive benefits at Hotel Xcaret Mexico - All Parks / All Fun Inclusive?

Some rate plans available at this property are all-inclusive.

Where is Hotel Xcaret Mexico - All Parks / All Fun Inclusive located?

Located in Playa del Carmen, this beachfront property is on the riverwalk and within 1 mi (2 km) of Xenses Park, Cenote Santa Cruz, and Xcaret Eco Theme Park. Xplor Theme Park and Mahi Golf Course are also within 6 mi (10 km).

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Reviews

Hotel Xcaret Mexico - All Parks / All Fun Inclusive Reviews

8.6

Excellent

9.4

Cleanliness

9.2

Amenities

8.6

Staff & service

9.4

Eco-friendliness

9.2

Property conditions & facilities
Rating 10 - Excellent. 932 out of 1376 reviews
Rating 8 - Good. 153 out of 1376 reviews
Rating 6 - Okay. 111 out of 1376 reviews
Rating 4 - Poor. 73 out of 1376 reviews
Rating 2 - Terrible. 107 out of 1376 reviews

Reviews

10/10 Excellent

Erica

Liked: Cleanliness, amenities, property conditions & facilities
The rooms were very clean and the staff was very courteous.
Stayed 1 night in Dec 2025

10/10 Excellent

Ian

Liked: Cleanliness, property conditions & facilities
Very clean and great food
Stayed 4 nights in Dec 2025

10/10 Excellent

Humberto Ortiz

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful, jaw dropping rooms and view and plenty of places to soak in the sun and relax.
Stayed 2 nights in Dec 2025

10/10 Excellent

Luis

Liked: Cleanliness, amenities, property conditions & facilities
Excellent in all aspects honestly I think it’s my favorite place for vacations wherever you look is a picture spot and the rooms are very nice the food is good as well
Stayed 5 nights in Nov 2025

8/10 Good

Kostandinos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were nice and clean The best drinks server at the pool was Daniel Pat Unique bars around the property
Stayed 6 nights in Nov 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Fresh food with many option… loved the easy transportation to the parks!!
Stayed 4 nights in Nov 2025

10/10 Excellent

jose luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was perfect. It was beautiful the hotel it's really big so many options to eat you can eat all day , if you want to you can stay there for days and never finished exploring everything you want you find it and every corner it's perfect for especial vacations.
Stayed 4 nights in Oct 2025

10/10 Excellent

Derek

Liked: Cleanliness, amenities, property conditions & facilities
The property has much better food than the average all inclusive, staff was always friendly and made you feel welcome. The activities were amazing and abundant, we actually changed our flight to stay an extra day because we were having so much fun.
Stayed 3 nights in Oct 2025

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities
Food was amazing in all restaurants. Staff super friendly and parks are definitely worth it
Stayed 3 nights in Oct 2025

6/10 Okay

Feng

Liked: Cleanliness, property conditions & facilities
Good about the Hotel, Hotel layouts design style is excellent, the restaurant food by à la cart are excellent, buffet just okay, pools are nice. Bad about the hotel, hotel management needs improvements, all processes are chaotic, the concierge information are mess up, calling for room service no one ever answer the phone, room facilities are outdated, hotel app is useless, spending a lot of time on dealing informations.
Stayed 2 nights in Dec 2025

10/10 Excellent

Liliana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was Amazing, great staff and so much to see and do !
Stayed 3 nights in Sep 2025

6/10 Okay

Thomas

Liked: Cleanliness, property conditions & facilities
Hotel, staff and Xcaret parks are amazing, but they should better comunicate that you need to reserve restaurants and parks in advance. It was crowded. We stayed 5 nights and could not get a spot for Xenotes or at any of our top 7/8 dinner choices. And if you don't get up at 7am expect 30+ min wait for walkin breakfast.
Stayed 5 nights in Dec 2025

6/10 Okay

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely horrible sleeping arrangement. All rooms are equipped with double beds not suitable for 2 adults if you come with family of 4. Sofa bed is also uncomfortable. Rest is great.
Stayed 7 nights in Dec 2025

10/10 Excellent

Mayensi Roselin Recinos

Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous resort, my family had so much fun, there are so many activities to do and the food was delicious.
Stayed 6 nights in Aug 2025

10/10 Excellent

Aurora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the food the service everybody is very nice definitely I come back!!!
Stayed 3 nights in Sep 2025

10/10 Excellent

Jose E Alfaro

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 5 nights in Oct 2025

10/10 Excellent

Ma De Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is so attentive. Rooms and property clean.
Stayed 2 nights in Oct 2025

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was exceptional. Really good service. We loved it.
Stayed 4 nights in Oct 2025

10/10 Excellent

Ogochukwu

Liked: Cleanliness, amenities, property conditions & facilities
Omg! Where do i start. The staff was amazing, everybody has a smile on their faces and always available to help. The food was delicious which was surprising for an all inclusive. Top shelf beverages. A lot of activities. The whole facility is very neat and smells nice. I can go on and on. I would definitely come back!
Stayed 4 nights in Dec 2025

10/10 Excellent

Jose

Liked: Cleanliness
Room's always smell nice they get cleaned everyday the staff if the best I've encountered in an all included and resort I'm going to say is the best in peninsula
Stayed 4 nights in Sep 2025

10/10 Excellent

Hata

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect. People are nice, everyday room cleaning. We’re coming back for sure.
Stayed 7 nights in Oct 2025

10/10 Excellent

Elbano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's an awesome resort, all inclusive, all parks included, transportation, food, activities. The spa is wonderful!
Stayed 3 nights in Aug 2025

2/10 Terrible

Travis

Liked: Cleanliness
Our ocean view suite had no view of the ocean. We had to continuously ask for more water in our room, they would not replenish it when they cleaned. Food was subpar
Stayed 4 nights in Dec 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Has everything and staff are very helpful.
Stayed 3 nights in Aug 2025

8/10 Good

Yuchen

Liked: Cleanliness, amenities, property conditions & facilities
The room and staff are excellent. All the parks are great to explore. Kids enjoyed their stay. However, we don’t like the park where there is a sale representative advising they will give us $180 credit after having a 90min presentation with them about vacation plan. They told us they would give us $90 after we told them we don’t have that much time, only 30min. We repeatedly told them we only had around 30min. At the end, they thought we would spend 90min to exchange $180. We had to go after they chit chat us for nothing. I personally don’t like their sale tactic which is the only bad experience with this trip.
Lobby view
Night view from the chapel
Stayed 5 nights in Nov 2025