Title: Hotel Carlota Reviews, Deals & Photos 2026 - Expedia [See all properties](http://www.expedia.com/Hotel-Search?regionId=2265&destination=Mexico+City%2C+Mexico&selected=11938036&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Carlota Discover your haven near Reforma 222 where you can unwind with shopping or relax by the pool. ## Photo gallery for Hotel Carlota ![Exterior - Hotel Carlota (Mexico City)](https://images.trvl-media.com/lodging/12000000/11940000/11938100/11938036/4aafb8b7.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Exterior - Hotel Carlota (Mexico City)](https://images.trvl-media.com/lodging/12000000/11940000/11938100/11938036/bc23060b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception - Hotel Carlota (Mexico City)](https://images.trvl-media.com/lodging/12000000/11940000/11938100/11938036/12fefd63.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Breakfast, lunch, dinner served; local cuisine - Hotel Carlota (Mexico City)](https://images.trvl-media.com/lodging/12000000/11940000/11938100/11938036/887e3241.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Premium bedding, in-room safe, desk, laptop workspace - Hotel Carlota (Mexico City)](https://images.trvl-media.com/lodging/12000000/11940000/11938100/11938036/3cb4b5f3.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located near Paseo de la Reforma, Hotel Carlota offers a boutique retreat with an outdoor pool and on-site shopping. Enjoy the convenience of free in-room WiFi, dry cleaning/laundry services, a library, and helpful staff highly praised by guests. ## Reviews 8.4 Very good ## Popular amenities - Pool - Pet friendly - Parking included - Free WiFi - Restaurant - Air conditioning ## Room options ### Check availability for these dates Tonight [Mar 14 - Mar 15](https://www.expedia.com/Hotel-Search?startDate=2026-03-14&endDate=2026-03-15&selected=11938036&PinnedHotelID=11938036&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-03-14&endDate=2026-03-15&selected=11938036&PinnedHotelID=11938036&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Mar 15 - Mar 16](https://www.expedia.com/Hotel-Search?startDate=2026-03-15&endDate=2026-03-16&selected=11938036&PinnedHotelID=11938036&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-03-15&endDate=2026-03-16&selected=11938036&PinnedHotelID=11938036&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Mar 20 - Mar 22](https://www.expedia.com/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=11938036&PinnedHotelID=11938036&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=11938036&PinnedHotelID=11938036&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Mar 27 - Mar 29](https://www.expedia.com/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=11938036&PinnedHotelID=11938036&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=11938036&PinnedHotelID=11938036&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed Showing 4 of 4 rooms ### View all photos for Deluxe Room ![Premium bedding, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/12000000/11940000/11938100/11938036/efe2b6cb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room 9.0 Wonderful 2 reviews ### Highlights Yard Air conditioning Flat-screen TV Separate bedroom Premium bedding Private bathroom Free bottled water Cable channels - 1 bedroom - Sleeps 2 - 1 Queen Bed ### View all photos for Premium Room ![Premium bedding, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/12000000/11940000/11938100/11938036/efe2b6cb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room ### Highlights Yard Air conditioning Flat-screen TV Separate bedroom Premium bedding Private bathroom Free bottled water Cable channels - 1 bedroom - Sleeps 2 - 1 Queen Bed ### View all photos for Standard Room ![Standard Room | Premium bedding, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/12000000/11940000/11938100/11938036/bb525aa5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room 8.0 Very good 7 reviews ### Highlights Yard Air conditioning Flat-screen TV Separate bedroom Premium bedding Private bathroom Free bottled water Cable channels - 1 bedroom - Sleeps 2 - 1 Queen Bed ### View all photos for Standard Room ![Standard Room | Premium bedding, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/12000000/11940000/11938100/11938036/918a5bd6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room ### Highlights Yard Air conditioning Flat-screen TV Separate bedroom Premium bedding Private bathroom Free bottled water Cable channels - 1 bedroom - Sleeps 2 - 1 Double Bed ## You may also like Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/590000/582800/582712/43a22a8b_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Galeria Plaza Reforma Reforma - Pool - Free WiFi - Restaurant - Air conditioning 9.4 Exceptional 3,319 reviews $130 nightly $155 total Apr 10 - Apr 11 Total with taxes and fees [](https://www.expedia.com/Mexico-City-Hotels-Galeria-Plaza-Reforma.h582712.Hotel-Information?chkin=2026-4-10&chkout=2026-4-11&rm1=a2®ionId=178285&destination=Mexico City (and vicinity)&destType=MARKET&latLong=19.432,-99.1344&searchId=49aad24c-1ef2-4d96-a7fb-8d91c5f8c76a&top_cur=USD) Ad ![Presidential Suite 1 King Bed | Bathroom | Shower, hair dryer, towels](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/870000/860900/860881/w3840h2556x0y4-f76bef99_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hilton Mexico City Reforma Reforma - Pool - Hot tub - Spa - Pet friendly 9.4 Exceptional 1,106 reviews $164 nightly $196 total Apr 1 - Apr 2 Total with taxes and fees [](https://www.expedia.com/Mexico-City-Hotels-Hilton-Mexico-City-Reforma.h860881.Hotel-Information?chkin=2026-4-1&chkout=2026-4-2&rm1=a2®ionId=178285&destination=Mexico City (and vicinity)&destType=MARKET&latLong=19.432,-99.1344&searchId=49aad24c-1ef2-4d96-a7fb-8d91c5f8c76a&top_cur=USD) Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/10000/400/366/e4b00277_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Marquis Reforma Hotel Spa Reforma - Pool - Spa - Free WiFi - Restaurant 9.4 Exceptional 1,157 reviews $216 nightly $258 total Apr 12 - Apr 13 Total with taxes and fees [](https://www.expedia.com/Mexico-City-Hotels-Marquis-Reforma-Hotel-Spa.h366.Hotel-Information?chkin=2026-4-12&chkout=2026-4-13&rm1=a2®ionId=178285&destination=Mexico City (and vicinity)&destType=MARKET&latLong=19.432,-99.1344&searchId=49aad24c-1ef2-4d96-a7fb-8d91c5f8c76a&top_cur=USD) Ad ![Outdoor pool, free cabanas, pool umbrellas](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/85000000/84760000/84753200/84753116/42fe03b8_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Volga, Member of Preferred Hotels & Resorts Reforma - Pool - Breakfast included - Spa - Pet friendly 9.2 Wonderful 160 reviews $434 nightly $511 total Mar 19 - Mar 20 Total with taxes and fees [](https://www.expedia.com/Mexico-City-Hotels-Volga.h84753116.Hotel-Information?chkin=2026-3-19&chkout=2026-3-20&rm1=a2®ionId=178285&destination=Mexico City (and vicinity)&destType=MARKET&latLong=19.432,-99.1344&searchId=49aad24c-1ef2-4d96-a7fb-8d91c5f8c76a&top_cur=USD) Ad ![Indoor pool, open 6 AM to 8 PM, sun loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/30000/25800/25798/6f23737b_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Barceló México Reforma Reforma - Pool - Hot tub - Spa - Free WiFi 9.4 Exceptional 5,212 reviews $109 nightly $130 total Apr 5 - Apr 6 Total with taxes and fees [](https://www.expedia.com/Mexico-City-Hotels-Barcelo-Mexico-Reforma.h25798.Hotel-Information?chkin=2026-4-5&chkout=2026-4-6&rm1=a2®ionId=178285&destination=Mexico City (and vicinity)&destType=MARKET&latLong=19.432,-99.1344&searchId=49aad24c-1ef2-4d96-a7fb-8d91c5f8c76a&top_cur=USD) Ad ![Bar (on property)](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/10000/9300/9253/94faa092_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Camino Real Polanco Mexico Reforma - 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Pool - Spa - Pet friendly - Parking included 9.4 Exceptional 1,424 reviews $320 nightly $383 total Mar 15 - Mar 16 Total with taxes and fees [](https://www.expedia.com/Mexico-City-Hotels-Hyatt-Regency-Mexico-City.h23360.Hotel-Information?chkin=2026-3-15&chkout=2026-3-16&rm1=a2®ionId=178285&destination=Mexico City (and vicinity)&destType=MARKET&latLong=19.432,-99.1344&searchId=49aad24c-1ef2-4d96-a7fb-8d91c5f8c76a&top_cur=USD) Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/35000000/34960000/34959000/34958967/2f92fcbd_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Sofitel Mexico City Reforma Reforma - Pool - Spa - Pet friendly - Free WiFi 9.6 Exceptional 964 reviews $458 nightly $547 total Mar 29 - Mar 30 Total with taxes and fees [](https://www.expedia.com/Mexico-City-Hotels-Sofitel-Mexico-City-Reforma.h34958967.Hotel-Information?chkin=2026-3-29&chkout=2026-3-30&rm1=a2®ionId=178285&destination=Mexico City (and vicinity)&destType=MARKET&latLong=19.432,-99.1344&searchId=49aad24c-1ef2-4d96-a7fb-8d91c5f8c76a&top_cur=USD) Ad ![Breakfast, lunch, dinner served; international cuisine, alfresco dining ](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/3000000/2300000/2297400/2297329/21e39dfd_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Mexico City Marriott Reforma Hotel Reforma - Pool - Hot tub - Spa - Restaurant 9.0 Wonderful 1,000 reviews $207 nightly $248 total Mar 28 - Mar 29 Total with taxes and fees [](https://www.expedia.com/Mexico-City-Hotels-Mexico-City-Marriott-Reforma-Hotel.h2297329.Hotel-Information?chkin=2026-3-28&chkout=2026-3-29&rm1=a2®ionId=178285&destination=Mexico City (and vicinity)&destType=MARKET&latLong=19.432,-99.1344&searchId=49aad24c-1ef2-4d96-a7fb-8d91c5f8c76a&top_cur=USD) ![Mod logo](https://a.travel-assets.com/egds/marks/onekey__standard__always_light.svg) Earn OneKeyCash on thousands of hotels when you sign in and book. More rewards for more adventures! [Sign in](https://www.expedia.com/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FMexico-City-Hotels-Hotel-Carlota.h11938036.Hotel-Information%3Fsiteid%3D1%26langid%3D1033%26clickref%3D1110l33u4PFb%26affcid%3DUS.DIRECT.PHG.1011l335453.1100l68075%26ref_id%3D1110l33u4PFb%26my_ad%3DAFF.US.DIRECT.PHG.1011l335453.1100l68075%26afflid%3D1110l33u4PFb%26affdtl%3DPHG.1110l33u4PFb.)[Sign up, it's free](https://www.expedia.com/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FMexico-City-Hotels-Hotel-Carlota.h11938036.Hotel-Information%3Fsiteid%3D1%26langid%3D1033%26clickref%3D1110l33u4PFb%26affcid%3DUS.DIRECT.PHG.1011l335453.1100l68075%26ref_id%3D1110l33u4PFb%26my_ad%3DAFF.US.DIRECT.PHG.1011l335453.1100l68075%26afflid%3D1110l33u4PFb%26affdtl%3DPHG.1110l33u4PFb.) ## About the neighborhood Located in Reforma, a neighborhood in Mexico City, Hotel Carlota is near a metro station. Paseo de la Reforma and Angel of Independence Monument are notable landmarks, and the area's natural beauty can be seen at Alameda Central and Chapultepec Park. Looking to enjoy an event or a game? See what's going on at Auditorio Nacional or Mexico City Arena. [Visit our Mexico City travel guide](https://www.expedia.com/Mexico-City.dx178285) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C19.43058%2C-99.16336&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=8NUG5igMLCyNSEKlluPO7c7hCxA=) Rio Amazonas No. 73, Col. Cuauhtemoc, Mexico City, 06500 ### What's nearby - ![Paseo de La Reforma avenue and Angel of Independence Monument - Mexico City, Mexico](https://images.trvl-media.com/place/179290/3a01d0ca-bd22-4b94-820e-cbeee93de6a1.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Paseo de la Reforma 3 min walk \- 0.2 miles - ![The Angel of Independence in Mexico City](https://images.trvl-media.com/place/501737/473226e5-df19-42e9-b3a2-1cf9606c78d5.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Angel of Independence Monument 10 min walk \- 0.6 miles - ![Mexico, Mexico City, Monument of Revolution, monumento a la revolucion, drone, dron, ciudad, paisaje, arquitectura](https://images.trvl-media.com/place/6158219/a7044678-58ef-487f-b65b-752fd144682a.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Monument to the Revolution 15 min walk \- 0.8 miles - Reforma 222 3 min walk \- 0.2 miles - U.S. Embassy 7 min walk \- 0.4 miles ### Getting around - Mexico City Buenavista Station 4 min drive - Insurgentes Station 13 min walk - Benito Juarez International Airport (MEX) 23 min drive ### Restaurants - Tierra Garat 2 min walk - Mezzo Mezzo 3 min walk - La Provoleta Asador Argentino 2 min walk - El Ronquillo 3 min walk - Alcornoque 3 min walk ## About this property ### Hotel Carlota Boutique hotel near Paseo de la Reforma Close to Angel of Independence Monument and Monument to the Revolution, Hotel Carlota provides a poolside bar, shopping on site, and a library. The on-site restaurant offers breakfast, lunch, and dinner. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar. Other perks include: - An outdoor pool - Free self parking - Bike rentals, a roundtrip airport shuttle (surcharge), and concierge services - Tour/ticket assistance, a 24-hour front desk, and an elevator - Guest reviews give top marks for the helpful staff Room features All guestrooms at Hotel Carlota boast comforts such as premium bedding and laptop-compatible safes, as well as thoughtful touches like laptop-friendly workspaces and air conditioning. Extra amenities include: - Bathrooms with showers and tubs or showers - Flat-screen TVs with cable channels - Private yards, wardrobes/closets, and daily housekeeping ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/1000000/590000/582800/582712/3c7cdb37.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Galeria Plaza Reforma Reforma - Pool - Free WiFi - Restaurant - Air conditioning 9.4 Exceptional 3,319 reviews $130 nightly $155 total Apr 10 - Apr 11 Total with taxes and fees [](https://www.expedia.com/Hotel-Search?startDate=2026-04-10&endDate=2026-04-11&selected=582712&PinnedHotelID=582712&HadPinnedHotel=true®ionId=-1&adults=2) ![Grand Suite | Premium bedding, individually decorated, individually furnished, desk](https://images.trvl-media.com/lodging/103000000/102370000/102366400/102366308/e7d63458.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### ULIV Cibeles Roma Norte - Kitchen - Pet friendly - Parking included - Free WiFi 9.4 Exceptional 1,110 reviews $116 nightly $139 total Mar 24 - 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Pool - Spa - Pet friendly - Restaurant 9.2 Wonderful 2,255 reviews $143 nightly $171 total Apr 3 - Apr 4 Total with taxes and fees [](https://www.expedia.com/Hotel-Search?startDate=2026-04-03&endDate=2026-04-04&selected=18081&PinnedHotelID=18081&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/1000000/10000/4400/4366/934444df.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Fiesta Americana Reforma Reforma - Pet friendly - Free WiFi - Restaurant - Air conditioning 9.2 Wonderful 4,483 reviews $125 nightly $149 total Apr 5 - Apr 6 Total with taxes and fees [](https://www.expedia.com/Hotel-Search?startDate=2026-04-05&endDate=2026-04-06&selected=4366&PinnedHotelID=4366&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior detail](https://images.trvl-media.com/lodging/110000000/109020000/109011400/109011329/4565ead1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Vuestro Hotel Boutique Reforma - Pool - Breakfast included - Free WiFi - Air conditioning 9.6 Exceptional 236 reviews $180 nightly $215 total Apr 12 - Apr 13 Total with taxes and fees [](https://www.expedia.com/Hotel-Search?startDate=2026-04-12&endDate=2026-04-13&selected=109011329&PinnedHotelID=109011329&HadPinnedHotel=true®ionId=-1&adults=2) ![Rooftop terrace](https://images.trvl-media.com/lodging/111000000/110130000/110122500/110122446/54f1273a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### ULIV Mexico City Roma Norte - Kitchen - Pet friendly - Parking included - Free WiFi 9.0 Wonderful 1,350 reviews $91 nightly $108 total Mar 16 - Mar 17 Total with taxes and fees [](https://www.expedia.com/Hotel-Search?startDate=2026-03-16&endDate=2026-03-17&selected=110122446&PinnedHotelID=110122446&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-03-28&endDate=2026-03-29&selected=11938036&PinnedHotelID=11938036&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=11938036,582712,102366308,243,90276718) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Height restrictions apply for onsite parking - 24-hour roundtrip airport shuttle on request for a surcharge - Area shuttle (surcharge) - Free self parking on site ### Food and drink - A bar/lounge - A poolside bar - A restaurant - Snack bar/deli ### Things to do - Bicycle rentals - Library - Outdoor pool - Shopping ### Family friendly - Laundry facilities - Outdoor pool - Snack bar/deli ### Conveniences - 24-hour front desk - Free newspapers in lobby - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Porter/bellhop - Tour and ticket assistance ### Accessibility - Elevator ### More - 2 floors - Designated smoking areas ## Room amenities ### Bedroom - Premium bedding ### Bathroom - Bathtub or shower - Free toiletries - Private bathroom - Shower - Towels provided ### Entertainment - Flat-screen TV with cable channels ### Food and drink - Free bottled water - Limited room service ### More - Air conditioning - Desk - Free daily newspapers - Laptop workspace - Laptop-compatible safe ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: midnight Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets allowed for an extra charge of MXN 500 per pet, per stay, plus a deposit of MXN 1000 per stay Welcoming dogs only 2 total (up to 29 lbs per pet) ### Children and extra beds Children are welcome 1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available ### Property payment types ## Important information ### Optional extras - Airport shuttle fee: MXN 1392 per vehicle (roundtrip, maximum occupancy 2) - Pet deposit: MXN 1000 per stay - Pet fee: MXN 500 per pet, per stay The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Safety features at this property include a fire extinguisher and a first aid kit ### We should mention Parking height restrictions apply ### Property is also known as Hotel Carlota Mexico City Hotel Carlota Carlota Mexico City ## Frequently asked questions ### Does Hotel Carlota have a pool? ### How much does it cost to stay at Hotel Carlota? ### Is Hotel Carlota pet-friendly? ### How much is parking? ### What time is check-in at Hotel Carlota? ### What time is check-out at Hotel Carlota? ### Does Hotel Carlota provide a shuttle to the airport? ### Where is Hotel Carlota located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Carlota Reviews 8.4 ### Very Good All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.com/lp/b/content-guidelines) ### 8.8 Cleanliness ### 8.8 Location ### 8.8 Staff & service ### 8.6 Property conditions & facilities 10 - Excellent 319 8 - Good 146 6 - Okay 75 4 - Poor 32 2 - Terrible 27 ## Reviews ### 8/10 Good #### Aldo Noel Dec 16, 2025 Liked: Cleanliness, amenities, property conditions & facilities Location and proximity to major retailers. Drinks were delicious too!! ##### Aldo Noel Stayed 2 nights in Dec 2025 ### 10/10 Excellent #### Arturo A Sep 2, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very cute property 1/2 block from reforma, very very walkable. The restaurant/bar staff is super nice and friendly (Gabrien and Jazmin in particular) Very clean rooms and areas in general. ##### Arturo A Stayed 5 nights in Aug 2025 ### 10/10 Excellent #### Efrain Jan 15, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great staff and great location ##### Efrain Stayed 4 nights in Sep 2024 ### 10/10 Excellent #### Leonardo Jul 19, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Overall, great stay. Had an issue with my key card and the staff were very helpful in getting the issue fixed for me. Wish the bathroom was a little cleaner but it wasn’t too bad. Area is very walkable with lots of restaurants and convenience stores nearby. Again the staff were so kind and helpful my entire stay. ##### Leonardo Stayed 3 nights in Jun 2025 ### 8/10 Good #### Scott Jan 5, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Great location, very comfortable beds and tasty, popular local cafe. Rooms have small windows onto courtyard and no view. ##### Scott Stayed 3 nights in Dec 2024 ### 8/10 Good #### Teu Jul 8, 2025 Liked: Amenities Disliked: Property conditions & facilities Nice hotel but every time I stay there’s something wrong with my room, whether the showers broken or this last time our aircon was so loud I could barely sleep! I wasn’t able to turn it off. The pool area is great! ##### Teu Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Rian Oct 30, 2023 Liked: Cleanliness, room comfort, communication #### Very nice Great location and very nice room. The restaurant was very nice and service was awesome! ##### Rian Stayed 4 nights in Oct 2023 ### 8/10 Good #### Yashitha Sep 3, 2024 Liked: Cleanliness, staff & service The property was in a great location with friendly staff. There is a nice pool and restaurant in the property. The facilities however were a little dated, especially the shower heads. Otherwise, it was a pleasant stay. ##### Yashitha Stayed 3 nights in Aug 2024 ### 6/10 Okay #### Richard Dec 2, 2025 Liked: Cleanliness, staff & service, amenities Friendly staff, good location, but hotel has prioritised aesthetics over practicality. The hotel is very noisy — they play loud music all day and well into the night which makes it hard to relax in your room. The rooms are also very dark as they have small windows which overlook the walk ways. Then there’s a bunch of little things that make the rooms impractical — they give you robes but no where to hang the robes when wet, the only light by the sink is overhead so you have shadows on your face for shaving, etc. Finally the whole hotel could do with some maintenance — shower heads that are caked in limescale, lots of missing tiles in the swimming pool, lights that don’t work properly in the rooms. ##### Richard Stayed 4 nights in Nov 2025 ### 8/10 Good #### ALEX May 4, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 2nd time in the city and really liked this property more than my last(nh hotel). Staff are great. Close to everything from nightslife to parks, food etc. Only thing I didnt like is they seem to turn off or up the ac at night.I like to sleep in the cold. Other than that id recommend staying here. ##### ALEX Stayed 3 nights in May 2025 ### 8/10 Good #### Chris Jul 18, 2025 Liked: Cleanliness, staff & service So far so great! Property is industrial chic. The pool is strange - it’s in the courtyard in front of the restaurant patio which isn’t appealing and probably why nobody was in it during my stay. Other than that the staff was INCREDIBLE and so kind and accommodating. Shipping is super close across Paseo Reforma. Overall, extremely happy! ![](https://a.travel-assets.com/ugc/hotel-reviews/baaa94cd-675c-40d7-9c54-527cb5f81d92-1752822728731.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Chris Stayed 1 night in Jul 2025 ### 8/10 Good #### Verified traveler Apr 26, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Would stay again I recently stayed at Hotel Carlota for a weekend trip. The hotel itself is very clean, modern, and rooms are spacious. All the staff members were friendly and helpful!! A plus is hotel parking is free. My only complaint is I got a room facing the street which was very noisy. You could hear neighbors and cars the entire night. However I believe moving rooms could help with this. Overall I would stay again! ##### Verified traveler Stayed 2 nights in Mar 2025 ### 4/10 Poor #### Jasmine Oct 7, 2025 Liked: Staff & service, property conditions & facilities Disliked: Cleanliness, amenities The room wasn’t cleaned throughly during the time we were there the amenities aren’t that convenient because they have inconsistent hours. The staff was nice but they were hard to reach on more than one occasion. Not exactly family friendly in my opinion or experience feels like the bathroom sink being on the outside of the bathroom it self is a bit unsanitary and sink was not properly cleaned. Door should have a proper lock it didn’t lock so feels unsafe. ##### Jasmine Stayed 8 nights in Sep 2025 ### 10/10 Excellent #### Hugo Nov 2, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Try the restaurants. They are awesome ##### Hugo Stayed 1 night in Oct 2024 ### 10/10 Excellent #### Fernando Aug 21, 2023 Liked: Cleanliness, amenities, property conditions & facilities, communication Lovely place to stay! The design is just ver very interesting and the beds were comfortable, the staff helpful and plenty of areas to chill and work! The only thing is that the walls are kinda thin and is easy to hear others! Also there are so many amazing places to eat around the corner, this is definitely one of my favs hotels in Mexico City! ##### Fernando Stayed 1 night in Aug 2023 ### 6/10 Okay #### Joshua Jan 21, 2024 Liked: Staff & service Disliked: Amenities I liked the location and design. Bathrooms need to be cleaner and better towels. ##### Joshua Stayed 4 nights in Jan 2024 ### 6/10 Okay #### John Apr 29, 2025 Liked: Staff & service, property conditions & facilities The staff was friendly, and the room was very fine. However, I woke up to a roach in my room one morning that I made to kill. They staff came to clean my room and left the dead roach by the door. Besides that everything was fine. ##### John Stayed 3 nights in Apr 2025 ### 4/10 Poor #### adel Jan 6, 2025 Disliked: Amenities, property conditions & facilities The staff is very helpful and nice. The hotel needs a lot of work; rusty pipes, bad quality towels, and very bad internet. I see the hotel responded to previous complaints about internet that it was addressed, the WiFi is still pretty bad. The hotel is also very noisy, they have music until late on the weekends ##### adel Stayed 5 nights in Dec 2024 ### 8/10 Good #### Thomas Nov 5, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I would rate it a 4.5\. Not soundproof due to occasional courtyard noise and stairwell vibration noise. Front desk and security were very nice. Security especially friendly. Very cute, trendy boutique hotel with a small pool, bar and restaurant in an excellent convenient location on a nice street. Housekeeper barged in twice in a row without knocking to leave a welcome note, but quickly shut the door and apologized. I had the Do Not Disturb sign up. ##### Thomas Stayed 2 nights in Oct 2024 ### 4/10 Poor #### ROBERT Feb 28, 2024 Disliked: Cleanliness, staff & service, property conditions & facilities The service at the pool and restaurant were fine. House keeping did not show until 4 when I napped. And when they did, they never emptied either garbage can. There 4 days. They were never emptied. The place was unnecessarily noisy at 3Am when something happened every night that caused very loud noises. ##### ROBERT Stayed 4 nights in Feb 2024 ### 6/10 Okay #### Nicole May 21, 2024 Liked: Staff & service, amenities We had a good time in this hotel, here are some pros and cons: Pros: - The location is excellent, super convenient for all the areas of interest - Rooms are big, spacious and it is well equipped - The pool are is ok to relax for a bit and take the sun - There is always someone from staff available to attend to your needs. Cons: - The hotel has a strong industrial feeling that I didn't like. The rooms don't feel cozy and some details like rugs, pillow cases and curtains feel old. - Room service is not great, they knocked on our door one day at 5pm to try to clean up. - The doors don't have a double lock option from the inside, which I didn't love. Overall it was an ok experience. I will probably look for a different place next time in Mexico City, but good enough for the price we paid. ##### Nicole Stayed 3 nights in May 2024 ### 10/10 Excellent #### John Feb 16, 2026 Liked: Cleanliness, amenities, property conditions & facilities Comfortable room. Great location. Restaurant staff went above and beyond - Eden es lo mejor! ##### John Stayed 5 nights in Feb 2026 ### 8/10 Good #### Alfonso May 30, 2025 Liked: Cleanliness, staff & service The location is convenient the rooms are decent, amenities are excellent. The pool gives the impression of being dirty, so you don’t really feel like going in. The staff is mostly excellent, very kind and helpful. The only strange thing was that they use the common areas to eat, and chat. When I arrived the staff was having lunch at the bar, and then i went up to a lounge area and other staff was having their lunch there, I think its uncofortable for both clients and staff. ##### Alfonso Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Richard Sep 14, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel was great and centralaly located. The staff was very accommodating and helped us check in after an overnight flight. I would definitely stay here again. ##### Richard Stayed 2 nights in Sep 2024 ### 10/10 Excellent #### Mary Mar 4, 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice room but not huge, bathroom slightly outdated. But the property was lovely- pool area very nice. Relaxing place to read in the afternoon. Staff was amazing- so nice and friendly and always willing to help. Great location. ##### Mary Stayed 3 nights in Feb 2026