Title: Palazzo Firenze by Baglioni Hotels & Resorts Reviews, Deals & Photos 2026 - Expedia [See all properties](http://www.expedia.com/Hotel-Search?regionId=&selected=1152276&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Palazzo Firenze by Baglioni Hotels & Resorts A welcoming lobby fireplace warms travelers after days exploring Florence's artistic treasures and historic sites, with charming streets just beyond the door. ## Photo gallery for Palazzo Firenze by Baglioni Hotels & Resorts ![Property entrance - Palazzo Firenze by Baglioni Hotels & Resorts (Florence)](https://images.trvl-media.com/lodging/2000000/1160000/1152300/1152276/479e9ac2.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Breakfast, lunch and dinner served - Palazzo Firenze by Baglioni Hotels & Resorts (Florence)](https://images.trvl-media.com/lodging/2000000/1160000/1152300/1152276/w3840h5757x0y0-c7311b44.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property entrance - Palazzo Firenze by Baglioni Hotels & Resorts (Florence)](https://images.trvl-media.com/lodging/2000000/1160000/1152300/1152276/d9a728b6.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior - Palazzo Firenze by Baglioni Hotels & Resorts (Florence)](https://images.trvl-media.com/lodging/2000000/1160000/1152300/1152276/008ca65f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property entrance - Palazzo Firenze by Baglioni Hotels & Resorts (Florence)](https://images.trvl-media.com/lodging/2000000/1160000/1152300/1152276/7fdc4293.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Relais Santa Croce by Baglioni Hotels captures Florence's essence with its inviting lobby fireplace. Minutes from Palazzo Vecchio and Piazza del Duomo, it offers historic charm, authentic Italian cuisine at Guelfi e Ghibellini, and free WiFi. VIP Access ## Reviews 9.4 Exceptional ## Popular amenities - Breakfast included - Pet friendly - Free WiFi - Restaurant - Air conditioning - Parking available VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.com/lp/b/vipaccess) ## Check prices for these days [Tonight ](https://www.expedia.com/Hotel-Search?startDate=2026-03-01&endDate=2026-03-02&selected=1152276&PinnedHotelID=1152276&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-03-01&endDate=2026-03-02&selected=1152276&PinnedHotelID=1152276&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.com/Hotel-Search?startDate=2026-03-02&endDate=2026-03-03&selected=1152276&PinnedHotelID=1152276&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-03-02&endDate=2026-03-03&selected=1152276&PinnedHotelID=1152276&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.com/Hotel-Search?startDate=2026-03-06&endDate=2026-03-08&selected=1152276&PinnedHotelID=1152276&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-03-06&endDate=2026-03-08&selected=1152276&PinnedHotelID=1152276&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.com/Hotel-Search?startDate=2026-03-13&endDate=2026-03-15&selected=1152276&PinnedHotelID=1152276&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-03-13&endDate=2026-03-15&selected=1152276&PinnedHotelID=1152276&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds Showing 9 of 9 rooms ### View all photos for Da Verrazzano Suite, Stay for Kids and Teens Included ![Premium bedding, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/2000000/1160000/1152300/1152276/13bc0fd1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Da Verrazzano Suite, Stay for Kids and Teens Included ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Connecting rooms available Free cribs/infant beds Plasma TV Separate bedroom - 1808 sq ft - 1 bedroom - Sleeps 4 - 1 King Bed ### View all photos for Santa Croce Royal Suite, Stay for Kids and Teens Included ![Premium bedding, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/2000000/1160000/1152300/1152276/3d065748.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Santa Croce Royal Suite, Stay for Kids and Teens Included ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Connecting rooms available Free cribs/infant beds Plasma TV 2 bedrooms - 2777 sq ft - 2 bedrooms - Sleeps 6 - 2 King Beds ### View all photos for De Pepi Suite, Stay for Kids and Teens Included ![Premium bedding, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/2000000/1160000/1152300/1152276/3d065748.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### De Pepi Suite, Stay for Kids and Teens Included ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Connecting rooms available Free cribs/infant beds Plasma TV Separate bedroom - 980 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Florentine Suite, Stay for Kids and Teens Included ![Florentine Suite, Stay for Kids and Teens Included | Premium bedding, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/2000000/1160000/1152300/1152276/50302e2b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Florentine Suite, Stay for Kids and Teens Included 10.0 Exceptional 1 review ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Connecting rooms available Free cribs/infant beds Plasma TV Separate bedroom - 495 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Junior Suite, Stay for Kids and Teens Included ![Premium bedding, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/2000000/1160000/1152300/1152276/8a6578ac.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, Stay for Kids and Teens Included 10.0 Exceptional 1 review ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Connecting rooms available Free cribs/infant beds Plasma TV Premium bedding - 452 sq ft - Sleeps 3 - 1 King Bed ### View all photos for Junior Suite Terrace, Stay for Kids and Teens Included ![Junior Suite Terrace, Stay for Kids and Teens Included | Premium bedding, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/2000000/1160000/1152300/1152276/w3200h2379x0y0-1bc60501.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite Terrace, Stay for Kids and Teens Included ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Connecting rooms available Free cribs/infant beds Plasma TV Separate bedroom - 398 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Family Junior Suite, Stay for Kids and Teens Included ![Premium bedding, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/2000000/1160000/1152300/1152276/8a6578ac.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Junior Suite, Stay for Kids and Teens Included ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Connecting rooms available Free cribs/infant beds Plasma TV Separate bedroom - 753 sq ft - 1 bedroom - Sleeps 5 - 2 King Beds ### View all photos for Deluxe Room ![Premium bedding, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/2000000/1160000/1152300/1152276/92029f67.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Connecting rooms available Free cribs/infant beds Plasma TV Separate bedroom - 291 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Grand Deluxe Room, Stay for Kids and Teens Included ![Grand Deluxe Room, Stay for Kids and Teens Included | Premium bedding, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/2000000/1160000/1152300/1152276/09091597.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Grand Deluxe Room, Stay for Kids and Teens Included ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Connecting rooms available Free cribs/infant beds Plasma TV Separate bedroom - 323 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ## You may also like Ad ![Interior entrance](https://images.trvl-media.com/lodging/1000000/60000/54200/54104/20da82ba.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotel Paris Historic Centre of Florence - Pet friendly - Free WiFi - Air conditioning - Breakfast available 8.8 Excellent 1,002 reviews $109 nightly $135 total Mar 2 - Mar 3 Total with taxes and fees [](https://www.expedia.com/Florence-Hotels-Hotel-Paris.h54104.Hotel-Information?chkin=2026-3-2&chkout=2026-3-3&rm1=a2®ionId=1222&destination=Florence&destType=MARKET&latLong=43.769554,11.255808&searchId=b61c5177-8f1f-4bb4-b0a5-67dacf925613&top_cur=USD) Ad ![Front of property](https://images.trvl-media.com/lodging/1000000/590000/580400/580315/8d3f9bdd.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Villa Neroli Coverciano - Pool - Breakfast included - Spa - Pet friendly 9.6 Exceptional 564 reviews $123 nightly $151 total Mar 15 - Mar 16 Total with taxes and fees [](https://www.expedia.com/Florence-Hotels-Villa-Neroli.h580315.Hotel-Information?chkin=2026-3-15&chkout=2026-3-16&rm1=a2®ionId=1222&destination=Florence&destType=MARKET&latLong=43.769554,11.255808&searchId=b61c5177-8f1f-4bb4-b0a5-67dacf925613&top_cur=USD) Ad ![Suite Executive con accesso Spa | View from room](https://images.trvl-media.com/lodging/11000000/10130000/10129200/10129170/2f76dd8a.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Palazzo Castri 1874 Spa & Garden Historic Centre of Florence - 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More rewards for more adventures! [Sign in](https://www.expedia.com/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FFlorence-Hotels-Baglioni-Relais-Santa-Croce.h1152276.Hotel-Information%3Fsiteid%3D1%26langid%3D1033%26clickref%3D1011lC9FImrj%26affcid%3DUS.DIRECT.PHG.1011l335453.1100l68075%26ref_id%3D1011lC9FImrj%26my_ad%3DAFF.US.DIRECT.PHG.1011l335453.1100l68075%26afflid%3D1011lC9FImrj%26affdtl%3DPHG.1011lC9FImrj.)[Sign up, it's free](https://www.expedia.com/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FFlorence-Hotels-Baglioni-Relais-Santa-Croce.h1152276.Hotel-Information%3Fsiteid%3D1%26langid%3D1033%26clickref%3D1011lC9FImrj%26affcid%3DUS.DIRECT.PHG.1011l335453.1100l68075%26ref_id%3D1011lC9FImrj%26my_ad%3DAFF.US.DIRECT.PHG.1011l335453.1100l68075%26afflid%3D1011lC9FImrj%26affdtl%3DPHG.1011lC9FImrj.) ## About the neighborhood Located in Historic Centre of Florence neighborhood, Palazzo Firenze by Baglioni Hotels & Resorts is connected to a rail/subway station. Uffizi Gallery and Basilica of Santa Maria Novella are cultural highlights, and some of the area's notable landmarks include Piazza della Signoria and Cathedral of Santa Maria del Fiore. Piazza del Duomo and Palazzo Vecchio are two other places to visit that come recommended. Practice your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as hiking/biking trails and ecotours in the area. [Visit our Florence travel guide](https://www.expedia.com/Florence.dx1222) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C43.77007%2C11.26227&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=KzeHA4joitIovblPapmPjIi4BZs=) Via Ghibellina 87, Florence, FI, 50122 ### What's nearby - ![Piazza della Signoria featuring heritage architecture](https://images.trvl-media.com/place/508341/3cacf52e-4a22-482f-a8a5-1899ef71fd87.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Piazza della Signoria 6 min walk \- 0.4 miles - ![Piazza del Duomo which includes night scenes, heritage architecture and a church or cathedral](https://images.trvl-media.com/place/508338/afd0d3ff-161f-4203-9580-7a3e1e60578d.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Piazza del Duomo 8 min walk \- 0.5 miles - ![Arcetri showing heritage architecture, a city and landscape views](https://images.trvl-media.com/place/501034/d6ab4aae-2c02-4824-b3dd-a7370ffc8eab.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Palazzo Vecchio 8 min walk \- 0.5 miles - ![Uffizi Gallery in Florence in Italy](https://images.trvl-media.com/place/6075462/638682df-5d23-4089-83af-be7850616ae1.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Uffizi Gallery 8 min walk \- 0.5 miles - ![Cathedral of Santa Maria del Fiore featuring a city, heritage architecture and a church or cathedral](https://images.trvl-media.com/place/501046/58cc313e-b63c-4e3e-825f-1235037a9d48.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Cathedral of Santa Maria del Fiore 10 min walk \- 0.5 miles ### Getting around - San Marco University Tram Stop 15 min walk - Florence (ZMS-Santa Maria Novella Train Station) 19 min walk - Florence Airport, Peretola (FLR) 33 min drive ### Restaurants - Finisterrae 2 min walk - Pino's Sandwiches 1 min walk - Boccanegra 1 min walk - Osteria De' Pazzi 2 min walk - i dolci di Patrizio Cosi 3 min walk ## About this property ### Palazzo Firenze by Baglioni Hotels & Resorts Luxury boutique hotel near Piazza della Signoria Located close to Palazzo Vecchio and Piazza del Duomo, Palazzo Firenze by Baglioni Hotels & Resorts provides a free breakfast buffet, dry cleaning/laundry services, and a fireplace in the lobby. Adventurous travelers may like the cycling at this hotel. The on-site restaurant, Guelfi e Ghibellini, offers breakfast, lunch, and dinner. In addition to car rentals on site and a bar, guests can connect to free in-room WiFi. Other perks include: - Bike rentals, valet parking (surcharge), and a roundtrip airport shuttle (surcharge) - Express check-in, babysitting (surcharge), and free newspapers - A porter/bellhop, tour/ticket assistance, and a front-desk safe Room features All guestrooms are individually furnished, and boast comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like laptop-friendly workspaces and air conditioning. Other conveniences in all rooms include: - Rainfall showers, bidets, and tubs or showers - Plasma TVs with satellite channels - Free infant beds, coffee/tea makers, and daily housekeeping ## Similar properties ![Seasonal outdoor pool, open 9:00 AM to 7:00 PM, pool umbrellas](https://images.trvl-media.com/lodging/1000000/590000/582300/582298/8956a807.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Grand Hotel Minerva Historic Centre of Florence - Pool - Pet friendly - Free WiFi - Restaurant 9.6 Exceptional 1,003 reviews $321 nightly $370 total Mar 3 - Mar 4 Total with taxes and fees [](https://www.expedia.com/Hotel-Search?startDate=2026-03-03&endDate=2026-03-04&selected=582298&PinnedHotelID=582298&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/1000000/20000/14600/14583/9c1dd8be.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Lungarno - Lungarno Collection Historic Centre of Florence - Pet friendly - Free WiFi - Restaurant - Air conditioning 9.6 Exceptional 609 reviews $542 nightly $615 total Mar 16 - 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Soundproofed rooms ### Conveniences - 24-hour front desk - Free newspapers in lobby - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Turndown service - Wedding services ### Business services - Business center - Meeting room ### Spa - In-room massages ### Accessibility - Elevator ### More - Banquet hall - Built in 1700 - Designated smoking areas - Fireplace in lobby ## Room amenities ### Bedroom - Free crib - Premium bedding ### Bathroom - Bathrobes - Bathtub or shower - Bidet - Free toiletries - Hair dryer - Rainfall showerhead - Slippers - Towels provided ### Entertainment - Pay movies - Smart TV with satellite channels ### Food and drink - 24-hour room service - Coffee/tea maker - Minibar ### More - Air conditioning (climate-controlled) - Connecting rooms available - Desk - Desk chair - Free daily newspapers - Individual decor - Individual furnishings - Laptop workspace - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 2:00 PM; Check-in end time: 5:30 AM Express check-in available Minimum check-in age: 18 ### Check-out Check-out before 11:30 AM Contactless check-out available ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Renovations and closures The property is closed between February 2 and May 13\. ### Access methods Staffed front desk ### Pets Pets allowed for an extra charge of EUR 50 per pet, per stay Service animals are welcome, and are exempt from fees 1 total (up to 33 lbs per pet) Food and water bowls are available ### Children and extra beds Children are welcome Rollaway/extra beds are not available Free cribs are available on request at the property ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: EUR 8.00 per person, per night, up to 7 nights. This tax does not apply to children under 12 years of age. We have included all charges provided to us by the property. ### Optional extras - Airport shuttle fee: EUR 80 per vehicle (roundtrip, maximum occupancy 3) - Valet parking fee: EUR 55 per night - Pet fee: EUR 50 per pet, per stay - Service animals are exempt from fees The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Noise-free guestrooms cannot be guaranteed Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit Property Registration Number IT048017A12EKX2XD2 ### We should mention All guests, including children, must be present at check-in and show their government-issued photo ID card or passport Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation ### National rating This property has received its official star rating from the local rating authority. ### Property is also known as Relais Hotel Santa Croce Relais Santa Croce Relais Santa Croce Florence Relais Santa Croce Hotel Florence Relais Santa Croce Hotel Baglioni Relais Santa Croce Florence Relais Santa Croce by Baglioni Hotels Palazzo Firenze by Baglioni Hotels & Resorts Hotel Palazzo Firenze by Baglioni Hotels & Resorts Florence Palazzo Firenze by Baglioni Hotels & Resorts Hotel Florence ## Frequently asked questions ### Is Palazzo Firenze by Baglioni Hotels & Resorts pet-friendly? ### How much is parking? ### What time is check-in at Palazzo Firenze by Baglioni Hotels & Resorts? ### What time is check-out at Palazzo Firenze by Baglioni Hotels & Resorts? ### Does Palazzo Firenze by Baglioni Hotels & Resorts provide a shuttle to the airport? ### Where is Palazzo Firenze by Baglioni Hotels & Resorts located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Palazzo Firenze by Baglioni Hotels & Resorts Reviews 9.4 ### Exceptional All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.com/lp/b/content-guidelines) ### 9.8 Cleanliness ### 9.2 Location ### 9.6 Staff & service ### 9.6 Property conditions & facilities 10 - Excellent 182 8 - Good 36 6 - Okay 11 4 - Poor 5 2 - Terrible 1 ## Reviews ### 10/10 Excellent #### Ricardo Jul 24, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Hotel was clean and service was very good. ##### Ricardo Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### Kenneth Sep 23, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Great property and great staff! ##### Kenneth Stayed 5 nights in Sep 2023 ### 10/10 Excellent #### Stacey Sep 20, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful hotel with lovely staff ##### Stacey Stayed 3 nights in Sep 2024 ### 10/10 Excellent #### Isabel Feb 15, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Comfortable luxury Lovely hotel in a quiet part of the city center. Staff was amazing. ##### Isabel Stayed 3 nights in Nov 2024 ### 10/10 Excellent #### Samuel Dec 30, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Excellent staff!!! ##### Samuel Stayed 3 nights in Dec 2024 ### 10/10 Excellent #### Stacey May 22, 2024 Liked: Cleanliness, staff & service, property conditions & facilities The property is beautiful. The beds are very comfortable and the staff is wonderful! ##### Stacey Stayed 6 nights in May 2024 ### 10/10 Excellent #### Jacqueline Feb 18, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities During our recent visit to Florence, we had the pleasure of staying at Palazzo Firenze, and it was absolutely perfect. The staff provided exceptional service and had great knowledge of the area. Our room was spotless and incredibly comfortable. The hotel's location was ideal for sightseeing and dining. We couldn’t have chosen a better place to stay and would definitely return. ##### Jacqueline Stayed 3 nights in Jan 2025 ### 10/10 Excellent #### Colin Oct 3, 2024 A very special place with exceptional decor, attention to detail and service ##### Colin Stayed 1 night in Oct 2024 ### 10/10 Excellent #### Thomas Sep 5, 2024 Liked: Staff & service, amenities, property conditions & facilities All the staff were excellent. Everyone went out of there way to ensure the visit was perfect ! ##### Thomas Stayed 2 nights in Sep 2024 ### 10/10 Excellent #### Paul Jan 12, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Wonderful experience of Florence at a top class hotel where all the team had great knowledge and excellent customer service. Big call out to Larissa for wonderful breakfast service. ##### Paul Stayed 5 nights in Jan 2025 ### 10/10 Excellent #### Ayman Jun 16, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Phenomenal staff. Great place and very quiet and peaceful. Beautiful! ##### Ayman Stayed 4 nights in Jun 2024 ### 10/10 Excellent #### leda Oct 13, 2024 Staff were wonderful, location fab. Very attentive, kind and helpful with an unexpected mobility issue. Highly recommend! ##### leda Stayed 4 nights in Oct 2024 ### 10/10 Excellent #### Julio Dec 15, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very noce and chic hotel very close to Santa Croce and walking distance to all attractions in central Florence. A gem. Great break fast and friendly staff. Would definitely come back. ##### Julio Stayed 2 nights in Dec 2024 ### 10/10 Excellent #### christopher Nov 11, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Exceptional level of customer service. Denise the front desk manager extremely knowledgeable of the area and made some great recommendations for shopping and sightseeings. Absolutely the place to stay in Florence. Outstanding - is really the best word I can use to describe our experience . ##### christopher Stayed 3 nights in Nov 2024 ### 10/10 Excellent #### Daniel Oct 17, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Absolutely fantastic. Real 5 star glamour. Room was clean, quiet and incredibly comfortable. Staff were amazing and really looked after us. The G&G restaurant was the best dinner we had in Florence. A must! ##### Daniel Stayed 3 nights in Oct 2024 ### 10/10 Excellent #### Theresa May 25, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It was a beautiful property. For the price the quality of the breakfast could have been better, and we asked for a bag to be mailed and they wouldn’t do it because it was a Sunday. We had hoped to not have to bring it on the train again. Overall, however, the staff was great and the property is beautiful and conveniently located. ##### Theresa Stayed 3 nights in May 2025 ### 10/10 Excellent #### Dan Aug 17, 2024 Liked: Cleanliness, staff & service, property conditions & facilities This hotel is very close to the main attractions.Fine hotel facilities. The staff very friendly,genuine and profesional. Too bad nobody was able to bring the CANICULE under control. Fabulous trip for studying the big four RINASCIMIENTO founders:Brunelleshi,Massacio,Donatello and Ghiberti! ##### Dan Stayed 8 nights in Aug 2024 ### 6/10 Okay #### Emiliano Sep 27, 2023 Liked: Cleanliness, staff & service Staff were amazing. Location was great. However the ground floor is shared with a restaurant which is not part of the hotel & you’re ushered to the first floor to check in. It is a beautiful old building but it needs an interior design make over. The brown leather sofas everywhere & bare concrete floors in the hallways might be modern but they don’t look very nice. We upgraded to a suite which was spacious but disappointing. ##### Emiliano Stayed 1 night in Sep 2023 ### 10/10 Excellent #### james Mar 16, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Very nice hotel in quiet (relatively) San Croce. Very walkable to everything. Clean rooms w views. Great breakfast and service. Only issue was check in - deceptive advertising of kids free but staff disputed vehemently. Although this is likely a US vs italy custom- this should be made clearer (Eg strict registration policy for kids despite free stay w existing bedding noted on web site and other internet sources ) to avoid the significant stress we experienced at check in - in addition to lecture from staff. We did not feel welcomed initially - but - to the credit of the management- they did find a way to accommodate- and this is the bottom line and reason for 5 star recommendation overall. I travel extensively (w st Regis stay on our next stop in Venice just completed) and would stay at Relais San Croce again despite confusion. Check out clerk was excellent on March 14 2023 in early afternoon. ##### james Stayed 3 nights in Mar 2024 ### 10/10 Excellent #### David Aug 23, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice hotel Nice hotel with good location and friendly staff. ##### David Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### DAVID Jul 18, 2025 Liked: Cleanliness, staff & service, property conditions & facilities I VERY MUCH ENJOYED THE STAY ##### DAVID Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### Arran Dec 19, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great stay Great Stay ##### Arran Stayed 3 nights in Dec 2024 ### 10/10 Excellent #### Madina Aug 21, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Gorgeous boutique hotel, like museum Beautiful rooms!!! Thank you Giovanni for all ur help and knowledge organizing everything for us, and breakfast waiters were great!!! ##### Madina Stayed 3 nights in Aug 2025 ### 10/10 Excellent #### Shankar Jul 6, 2025 Liked: Cleanliness, amenities, property conditions & facilities Great service esp Fillippo and Daniel at the breakfast service ##### Shankar Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### William Apr 26, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Location is great, hotel staff was wonderful, rooms were very comfortable, breakfast was excellent, hotel history and architecture was just beautiful ##### William Stayed 4 nights in Apr 2023 ## Explore a world of travel with Expedia - [Lodging](?equalTargetTab=tab-0) - [Flights](?equalTargetTab=tab-1) - [Packages](?equalTargetTab=tab-2) - [Cars](?equalTargetTab=tab-3) - [Vacation Rentals](?equalTargetTab=tab-4) - [Things to Do](?equalTargetTab=tab-5) - [Numa Florence Palazzo Belfiore](https://www.expedia.com/Florence-Hotels-Residence-Palazzo-Belfiore.h2539694.Hotel-Information) - [Residenza degli Speziali](https://www.expedia.com/Florence-Hotels-Residenza-Degli-Speziali.h102675236.Hotel-Information) - [Hotel Brooklyn](https://www.expedia.com/Florence-Hotels-Hotel-Lombardi.h2839414.Hotel-Information) - [Hotel Veneto Firenze](https://www.expedia.com/Florence-Hotels-Hotel-Veneto.h75199.Hotel-Information) - [Residence Hilda](https://www.expedia.com/Florence-Hotels-Residence-Hilda.h1768260.Hotel-Information) - [Glance Hotel In Florence](https://www.expedia.com/Florence-Hotels-Glance-Hotel-In-Florence.h15660863.Hotel-Information) - [Ricasoli Garden Relais](https://www.expedia.com/Florence-Hotels-Renascentia-Garden-Relais.h37794886.Hotel-Information) - [Una Hotels Vittoria Firenze](https://www.expedia.com/Florence-Hotels-UNAHOTELS-Vittoria-Firenze.h905634.Hotel-Information) - [Relais Cavalcanti Guest House](https://www.expedia.com/Florence-Hotels-Relais-Cavalcanti-Guest-House.h2522921.Hotel-Information) - [Grand Hotel Cavour](https://www.expedia.com/Florence-Hotels-Grand-Hotel-Cavour.h10993.Hotel-Information) - [Villa Alle Rampe](https://www.expedia.com/Florence-Hotels-Villa-Alle-Rampe.h2528765.Hotel-Information) - [Aurum Uffizi](https://www.expedia.com/Florence-Hotels-Fiorino.h2541615.Hotel-Information) - [Bernini Palace](https://www.expedia.com/Florence-Hotels-Bernini-Palace.h13999.Hotel-Information) - [Orto De Medici Hotel](https://www.expedia.com/Florence-Hotels-Orto-De-Medici-Hotel.h849839.Hotel-Information) - [Glimpse Hotel](https://www.expedia.com/Florence-Hotels-Glimpse-Hotel.h102540815.Hotel-Information) - [Hotel Golf](https://www.expedia.com/Florence-Hotels-Hotel-Golf.h48564.Hotel-Information) - [Sani Tourist House](https://www.expedia.com/Florence-Hotels-Sani-Tourist-House.h2524275.Hotel-Information) - [Ape Rosa Relais](https://www.expedia.com/Florence-Hotels-Ape-Rosa-Relais.h3729376.Hotel-Information) - [Hotel Berchielli](https://www.expedia.com/Florence-Hotels-Hotel-Berchielli.h521260.Hotel-Information) - [Four Seasons Hotel Firenze](https://www.expedia.com/Florence-Hotels-Four-Seasons-Hotel-Firenze.h1838796.Hotel-Information) - [Flights to Province of Florence](https://www.expedia.com/Destinations-In-Province-Of-Florence.d179893.Flight-Destinations) - [Province of Florence Vacations](https://www.expedia.com/Province-Of-Florence.d179893.Destination-Travel-Guides) - [Car rentals near Province of Florence](https://www.expedia.com/Destinations-In-Province-Of-Florence.d179893.Car-Rental-Destinations) - [Province of Florence Vacation Rentals](https://www.expedia.com/Destinations-In-Province-Of-Florence.d179893.Vacation-Rental-Destinations) - [Things to do in Province of Florence](https://www.expedia.com/Things-To-Do-In-Province-Of-Florence.d179893.Travel-Guide-Activities)