Located close to Alcala Beach and Los Gigantes Marina, Gran Melia Palacio de Isora provides 2 poolside bars, a beach bar, and a terrace. Adventurous travelers may like the volleyball, Pilates, and archery at this resort. Treat yourself to a detox wrap, hydrotherapy, or a body wrap at Spa by Clarins, the onsite spa. At the 9 on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and international cuisine. Yoga classes and fitness classes are offered at the 24-hour gym; Gran Melia Palacio de Isora also has shopping on site, a coffee shop/cafe, and a garden. Stay connected with free in-room WiFi, and guests can find other amenities such as a hair salon and an arcade/game room.
Located in Guia de Isora, Gran Melia Palacio de Isora is on the beach. While the natural beauty of Alcala Beach and Los Gigantes Beach can be enjoyed by anyone, those looking for an activity can check out Los Gigantes Marina. Looking to enjoy an event or a game while in town? See what's happening at Tenerife Top Training or Magma Art and Congress Centre. Scuba diving and snorkeling offer great chances to get out on the surrounding water, or you can seek out an adventure with mountain biking and hiking/biking trails nearby. Visit our Guia de Isora travel guide
Avenida Los Oceanos, s/n, Urb. La Jaquita, Alcalá, Guia de Isora, Tenerife, 38686
What's nearby
Tenerife Beaches
7 min walk - 0.4 miles
Centro Cultural Alcalá
5 min walk - 0.3 miles
La Jaquita Beach
5 min walk - 0.3 miles
Alcala Beach
7 min walk - 0.4 miles
Playa de Punta Blanca
5 min drive - 1.4 miles
Getting around
Tenerife South Airport (TFS)
27 min drive
Restaurants
Nami
1 min walk
Red Level Breakfast
6 min walk
3 Raices
5 min walk
Toni's
5 min walk
89
3 min drive
About this property
Gran Melia Palacio de Isora
Luxury resort near Alcala Beach
Located close to Los Gigantes Marina and Los Gigantes Beach, Gran Melia Palacio de Isora provides 2 poolside bars, a beach bar, and a terrace. Active travelers can enjoy volleyball, Pilates, and archery at this resort. Indulge in a detox wrap, hydrotherapy, and a body wrap at Spa by Clarins, the onsite spa. At the 9 on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and international cuisine. Yoga classes and fitness classes are offered at the 24-hour gym; Gran Melia Palacio de Isora also has shopping on site, a coffee shop/cafe, and a garden. Stay connected with free in-room WiFi, and guests can find other amenities such as a hair salon and an arcade/game room.
You'll also enjoy perks such as:
3 outdoor pools and a children's pool, along with a waterslide, cabanas, and sun loungers
An electric car charging station, supervised childcare (surcharge), and a porter/bellhop
A reception hall, concierge services, and a front-desk safe
Guest reviews give top marks for the helpful staff
Room features
All 604 rooms offer amenities such as free WiFi.
Extra conveniences in all rooms include:
32-inch flat-screen TVs with cable channels
Recycling and daily housekeeping
All inclusive details
All-inclusive room rates at Gran Melia Palacio de Isora are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
All buffet and à la carte meals, snacks, and select beverages included
This property is certified by this third-party sustainability certification scheme: Ecostars. For more information on what this certification requires and verifies, please visit their website.
Yes, this property has 3 outdoor pools and a children's pool.
How much does it cost to stay at Gran Melia Palacio de Isora?
As of Oct 23, 2026, prices found for a 1-night stay for 2 adults at Gran Melia Palacio de Isora on Nov 22, 2026 start from $426, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Gran Melia Palacio de Isora pet-friendly?
Yes, this resort allows dogs (limit 2 total). There's a fee of EUR 80 per pet, per day. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.
How much is parking?
Self parking is available for EUR 15 per day.
What time is check-in at Gran Melia Palacio de Isora?
Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).
What time is check-out at Gran Melia Palacio de Isora?
Check-out is at noon. Late check-out is available for a fee (subject to availability).
Are there all-inclusive benefits at Gran Melia Palacio de Isora?
Some rate plans available at this property are all-inclusive.
Where is Gran Melia Palacio de Isora located?
Located in Guia de Isora, this beachfront resort is on the boardwalk/promenade, 0.4 mi (0.6 km) from Alcala Beach, and within 6 mi (10 km) of Los Gigantes Marina and Los Gigantes Beach.
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
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Reviews
Gran Melia Palacio de Isora Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Staff are super kind
Room was clean
Bar too expensive ( 6 euro for a cup of tea, $16 euro for frozen drinks) for no reason while you are already paying for 5 star hotel stay
We stayed at the Gran Melia Palacio Isora in August 2026 (2 adults & 15 year old). The hotel is one of the most beautiful properties we’ve ever stayed in with the pool area a particular highlight.
The staff are all incredibly friendly, whether that be in the restaurants, bars, housekeeping or pool attendants - they are a credit to the hotel and we cannot praise them highly enough.
We stayed in a deluxe pool facing room which was huge and had every amenity we could need. The bathrooms were spotless and the balcony was one of the biggest I’ve ever seen. The hotel also accommodated our request for hypoallergenic bedding. My only quibble with the room was that the beds are on the firm side - careful if you’re used to a softer mattress.
The food in all restaurants was a very high standard and service was super quick. You do need to be quick booking the Italian or Nami on the app (we booked as soon as we checked in but by the following morning, everything was booked up).
We would recommend you bring some cans of insect repellent as the flies around the pool area and in the restaurants are persistent and will give you a little nibble. However, they leave you alone when bug spray is applied.
We’d also suggest getting a taxi to Los Gigantes (10-15 mins) and doing one of the whale and dolphin tours. The Flipper UNO tour we went on was a highlight.
Overall, this is an incredibly beautiful hotel, with some of the finest staff in all of Europe. Highly recommended.
Couldn’t fault the staff or the property, restaurant booking was difficult and frustrating, menus limited. Pool areas lovely, as was the room. The worst thing however were entitled rude guests, I feel for the poor staff having to deal with them. Just because you have a bit of money to afford nice places doesn’t mean you have to behave badly! One particular woman needed a personality transplant, all she did was moan and walk around with a miserable face!!
A return trip to a beautiful hotel, food is amazing and location for me to enjoy the peace and lovely scenic walks is great! I enjoyed the varied sports programme with excellent Pilates and yoga sessions daily !
The staff were all so friendly and welcoming making it a very enjoyable week in the sun for me
Our favourite hotel in Tenerife, this was our third time here. They have kept their standards high all the time. Excellent range of restaurants. Besutiful property and location.
Stayed 4 nights in Feb 2024
Verified review
6/10 Okay
Dmitri A.
Nov 9, 2025
Liked: Cleanliness, staff & service
Overall I would rate this property at 3.5 stars. Unfortunately, my wife and I were not overly impressed with a property condition, restaurants variety including table reservation system, lack of personal touch in terms of service, room location, limited options in terms of entertainment, level of prices. Having said that, location is perfect, front desk staff were very helpful.
Anytime we feel like at home , with all the amenities always available
Stayed 6 nights in Dec 2024
Verified review
10/10 Excellent
Nicholas
Apr 11, 2024
Liked: Property conditions & facilities
Really first class. Wonderful and helpful staff with great facilities in a beautiful hotel. My only complaint is that I found it almost impossible to book the hotel restaurants. And some great local beaches nearby.
Accommodation, housekeeping and staff were good as were the facilities. On the down-side, the specialty restaurants were difficult (if not impossible) to book and the additional snack sessions didn't exist
Amazing hotel. Incredible pools and views. Would recommend. The heated family pool was very cold, but after guests raised their concerns it was eventually resolved. The staff did their best to support us and accommodate us. Can’t thank them enough for helping to make it special.
So as an overall, we think the hotel is very nice. The setting, swimming pool, facilities are good. The reason why we only gave it 3/5 stars is because I think there are a few things lacking. Our stay includes the breakfast, the variety is good but the quality could be better. Some things were good but others like the sausages and bacon are not of great quality. The other thing is that the staff are not that well train, some were good and others pretty bad. the cleaning of the rooms are generally not very clean. The hotel has a lot of potential and if they get the staff more well trained overall and improve the food quality then it would be much better. Although we went to oasis restaurant, the food was very good
Another lovely stay in Gran Melia. A welcome drink was offered on arrival which was greatly appreciated after a long day of travelling. We enjoyed a fabulous breakfast every morning in the beautiful plaza. We were made feel very welcome by all hotel staff. Every visit we enjoy the evening entertainment. Room has everthing you need and very comfortable bed. The only negative - please consider mattress toppers/pads for the sun loungers as they are not very comfortable!
We have stayed here many times before but this was the first time we were disappointed with our visit. The property itself is good with comfortable rooms and a lovely outdoor pool. However, the service fell below what we would expect at this price point and based on our previous experiences. Each day at breakfast, we were not offered coffee as before, and had to make it ourselves. At one evening meal, we had to get a high chair for our baby ourselves despite asking the staff for it 3 times. I had arranged with the staff for a cake and candle for my wife's birthday in advance and this did not happen. I brought this to guest experience the next day who promised they would make sure it happened that night. It did not. We brought up all these issues on check out and were promised a phone call from a manager that day which again did not happen. We were left very disappointed with the level of service from an expensive resort and we will not be going back.
Stayed 5 nights in Feb 2026
Verified review
6/10 Okay
Lok
Dec 20, 2025
Liked: Property conditions & facilities
The room cleaning was a bit average. After cleaning each day, floors are still dirty. Noticed they don’t hoover but instead uses a mop which looks rather dirty. After clean, floors still makes my feet dirty. Breakfast has good variety but quality not great but overall ok.
Staff not trained well, some are good but general saying hi when they see you not always the case. Staff doesn’t always know things and answer your questions.
A lovely resort but if you did want to eat in the non-buffet restaurants in the evening it is challenging to book! However there are some really lovely local restaurants serving delicious food in the town - just a short walk away.
It is surprising that a 5 star resort doesn’t offer complimentary water for guests in the room. Or offer water fountains around the resort to ensure that guests stay hydrated.
However the resort is lovely.
The hotel and grounds are beautifully maintained, with lovely garden areas. All the staff are friendly and very helpful. The food in the restaurants, including the buffet style restaurant, is 5 star throughout. I think they have every cuisine you could possibly want and the quality is top notch. The only negative I can think of is that the evening bar service can be slow, but that’s not because of the staff. They are working hard to keep up, but the ratio of customers to bar staff wasn’t quite right, which often lead to lots of people waiting to be served. That said, I wouldn’t hesitate to recommend this hotel.
I have just returned from a 5 night winter break here. I have travelled extensively but this hotel is up there with some of the best i have stayed in, certainly in Europe.
The staff were all extremely polite friendly and professional.
The pools and grounds were beautiful, but the town outside tge horel was very limited.
We decided to upgrade to all inclusive on arrival which i would recommend due to the local town being limited for dining options.
The dining on offer at the hotel was absolutely great and i couldnt fault it at all.
The roon was spacious and clean but a little tired looking.
I would have expected more minibqr items to be included with AI. The hitel is expensive but tge quality was spot on.
We had the most relaxing lovely holiday