Title: Kempinski Hotel Cancún Reviews, Deals & Photos 2026 - Expedia

[See all properties](http://www.expedia.com/Hotel-Search?regionId=179995&destination=Cancun%2C+Quintana+Roo%2C+Mexico&selected=25978&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false)

# Kempinski Hotel Cancún

Travelers relax in beach cabanas with ocean views at this Cancún resort, where aromatherapy treatments and poolside refreshments await

## Photo gallery for Kempinski Hotel Cancún

![On the beach, white sand, beach cabanas, sun loungers - Kempinski Hotel Cancún (Cancun)](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/24afb577.jpg?impolicy=resizecrop&rw=598&ra=fit)

![Property video](https://mediaim.expedia.com/video/6F041AF43BE87A195BD3F075922F344A/23141830-d477-4eb9-89ab-cea79c7529ad-thumbnail.jpg?impolicy=resizecrop&rw=1280)

![Lobby - Kempinski Hotel Cancún (Cancun)](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3399h3840x3y0-56212cbd.jpg?impolicy=resizecrop&rw=297&ra=fit)

![Premium bedding, down comforters, minibar, in-room safe - Kempinski Hotel Cancún (Cancun)](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3836h2557x4y3-72b0db89.jpg?impolicy=resizecrop&rw=297&ra=fit)

![Presidential Suite | Premium bedding, down comforters, minibar, in-room safe - Kempinski Hotel Cancún (Cancun)](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3840h2556x0y4-b5835a03.jpg?impolicy=resizecrop&rw=297&ra=fit)

- Overview
- Rooms
- Location
- Policies

Kempinski Hotel Cancún, near Luxury Avenue Shopping Mall, offers a white sand beach and six distinctive restaurants. Guests enjoy Kayantá Spa treatments, pickleball, and poolside drinks. Kids love the playground, while adults can join yoga classes or visit the café.

VIP Access

## Reviews

9.4

Exceptional

## Popular amenities

- Free WiFi
- Air conditioning

VIP Access

### 

Get more when you're a member

- Save 15% or more on select VIP Access properties when you reach Silver tier or above
- Experience top-rated quality and exceptional service
- Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available

[Learn more](https://www.expedia.com/lp/b/vipaccess)

## Room options

### Check availability for these dates

Tonight

[Mar 14 - Mar 15](https://www.expedia.com/Hotel-Search?startDate=2026-03-14&endDate=2026-03-15&selected=25978&PinnedHotelID=25978&HadPinnedHotel=true&regionId=-1&adults=2)

[](https://www.expedia.com/Hotel-Search?startDate=2026-03-14&endDate=2026-03-15&selected=25978&PinnedHotelID=25978&HadPinnedHotel=true&regionId=-1&adults=2)

Tomorrow

[Mar 15 - Mar 16](https://www.expedia.com/Hotel-Search?startDate=2026-03-15&endDate=2026-03-16&selected=25978&PinnedHotelID=25978&HadPinnedHotel=true&regionId=-1&adults=2)

[](https://www.expedia.com/Hotel-Search?startDate=2026-03-15&endDate=2026-03-16&selected=25978&PinnedHotelID=25978&HadPinnedHotel=true&regionId=-1&adults=2)

This weekend

[Mar 20 - Mar 22](https://www.expedia.com/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=25978&PinnedHotelID=25978&HadPinnedHotel=true&regionId=-1&adults=2)

[](https://www.expedia.com/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=25978&PinnedHotelID=25978&HadPinnedHotel=true&regionId=-1&adults=2)

Next weekend

[Mar 27 - Mar 29](https://www.expedia.com/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=25978&PinnedHotelID=25978&HadPinnedHotel=true&regionId=-1&adults=2)

[](https://www.expedia.com/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=25978&PinnedHotelID=25978&HadPinnedHotel=true&regionId=-1&adults=2)

All rooms

1 bed

2 beds

3+ beds

Showing 15 of 15 rooms

### View all photos for Club Suite (Seaside)

![Club Suite (Seaside) | Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/f770c0c8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium)

### Club Suite (Seaside)

### Highlights

Balcony or patio

Separate sitting area

Air conditioning

Heating

Connecting rooms available

Club Lounge

LCD TV

Hypo-allergenic bedding

- Partial sea view
- 883 sq ft
- 1 bedroom
- Sleeps 3
- 1 King Bed

### View all photos for Suite (Seaside)

![Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3837h2557x3y4-21b16ded.jpg?impolicy=fcrop&w=1200&h=800&quality=medium)

### Suite (Seaside)

10.0

Exceptional

1 review

### Highlights

Balcony or patio

Separate sitting area

Air conditioning

Heating

Connecting rooms available

LCD TV

Hypo-allergenic bedding

Renovated in 2023

- Partial sea view
- 882 sq ft
- 1 bedroom
- Sleeps 3
- 1 King Bed

### View all photos for Suite (Seafront)

![Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3840h2557x0y4-1eb41fc6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium)

### Suite (Seafront)

### Highlights

Balcony or patio

Separate sitting area

Air conditioning

Heating

Connecting rooms available

LCD TV

Hypo-allergenic bedding

Renovated in 2023

- Sea view
- 882 sq ft
- 1 bedroom
- Sleeps 3
- 1 King Bed

### View all photos for Club Double Room (Seaside)

![Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3837h2514x3y0-9129f075.jpg?impolicy=fcrop&w=1200&h=800&quality=medium)

### Club Double Room (Seaside)

10.0

Exceptional

1 review

### Highlights

Balcony or patio

Air conditioning

Heating

Connecting rooms available

Club Lounge

LCD TV

Hypo-allergenic bedding

Renovated in 2023

- Partial sea view
- 441 sq ft
- 1 bedroom
- Sleeps 4
- 2 Double Beds

### View all photos for Club Room, 1 King Bed (Seaside)

![Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3837h2514x3y0-9129f075.jpg?impolicy=fcrop&w=1200&h=800&quality=medium)

### Club Room, 1 King Bed (Seaside)

10.0

Exceptional

2 reviews

### Highlights

Balcony or patio

Air conditioning

Heating

Connecting rooms available

Club Lounge

LCD TV

Hypo-allergenic bedding

Renovated in 2023

- Partial sea view
- 441 sq ft
- 1 bedroom
- Sleeps 3
- 1 King Bed

### View all photos for Club Suite (Seafront)

![Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3840h2557x0y4-1eb41fc6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium)

### Club Suite (Seafront)

### Highlights

Balcony or patio

Separate sitting area

Air conditioning

Heating

Connecting rooms available

Club Lounge

LCD TV

Hypo-allergenic bedding

- Partial sea view
- 883 sq ft
- 1 bedroom
- Sleeps 3
- 1 King Bed

### View all photos for Deluxe Double Room (Seafront)

![Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3837h2557x3y4-de66f832.jpg?impolicy=fcrop&w=1200&h=800&quality=medium)

### Deluxe Double Room (Seafront)

9.2

Wonderful

5 reviews

### Highlights

Balcony or patio

Air conditioning

Heating

Connecting rooms available

LCD TV

Hypo-allergenic bedding

Renovated in 2023

Separate bedroom

- Sea view
- 441 sq ft
- 1 bedroom
- Sleeps 4
- 2 Double Beds

### View all photos for Panoramic Suite

![Panoramic Suite | Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3837h2557x3y4-f4063652.jpg?impolicy=fcrop&w=1200&h=800&quality=medium)

### Panoramic Suite

### Highlights

Balcony or patio

Separate sitting area

Air conditioning

Heating

Connecting rooms available

LCD TV

Hypo-allergenic bedding

Renovated in 2023

- Sea view
- 882 sq ft
- 1 bedroom
- Sleeps 3
- 1 King Bed

### View all photos for Presidential Suite

![Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3840h2557x0y4-1eb41fc6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium)

### Presidential Suite

### Highlights

Balcony or patio

Separate dining area

Separate sitting area

Individually furnished

Private outdoor hot tub

Air conditioning

Heating

Connecting rooms available

- Sea view
- 2464 sq ft
- 1 bedroom
- Sleeps 3
- 1 King Bed

### View all photos for Deluxe Room, 1 King Bed (Seaside)

![Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3837h2514x3y0-9129f075.jpg?impolicy=fcrop&w=1200&h=800&quality=medium)

### Deluxe Room, 1 King Bed (Seaside)

9.6

Exceptional

35 reviews

### Highlights

Balcony or patio

Air conditioning

Heating

Connecting rooms available

LCD TV

Hypo-allergenic bedding

Renovated in 2023

Separate bedroom

- Sea view
- 441 sq ft
- 1 bedroom
- Sleeps 3
- 1 King Bed

### View all photos for Club Room, 1 King Bed (Club Seafront)

![Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3840h2557x0y4-1eb41fc6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium)

### Club Room, 1 King Bed (Club Seafront)

10.0

Exceptional

2 reviews

### Highlights

Balcony or patio

Air conditioning

Heating

Connecting rooms available

Club Lounge

LCD TV

Hypo-allergenic bedding

Renovated in 2023

- Partial sea view
- 441 sq ft
- 1 bedroom
- Sleeps 3
- 1 King Bed

### View all photos for Deluxe Room, 1 King Bed (Seafront)

![Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3840h2557x0y4-1eb41fc6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium)

### Deluxe Room, 1 King Bed (Seafront)

10.0

Exceptional

15 reviews

### Highlights

Balcony or patio

Air conditioning

Heating

Connecting rooms available

LCD TV

Hypo-allergenic bedding

Renovated in 2023

Separate bedroom

- Sea view
- 441 sq ft
- 1 bedroom
- Sleeps 3
- 1 King Bed

### View all photos for Deluxe Double Room (Seaside)

![Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3837h2514x3y0-9129f075.jpg?impolicy=fcrop&w=1200&h=800&quality=medium)

### Deluxe Double Room (Seaside)

8.8

Excellent

6 reviews

### Highlights

Balcony or patio

Air conditioning

Heating

Connecting rooms available

LCD TV

Hypo-allergenic bedding

Renovated in 2023

Separate bedroom

- Sea view
- 441 sq ft
- 1 bedroom
- Sleeps 4
- 2 Double Beds

### View all photos for Club Double Room (Seafront)

![Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3837h2557x3y4-de66f832.jpg?impolicy=fcrop&w=1200&h=800&quality=medium)

### Club Double Room (Seafront)

### Highlights

Balcony or patio

Air conditioning

Heating

Connecting rooms available

Club Lounge

LCD TV

Hypo-allergenic bedding

Renovated in 2023

- Sea view
- 441 sq ft
- 1 bedroom
- Sleeps 4
- 2 Double Beds

### View all photos for Suite (The Saasil)

![Suite (The Saasil) | Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3837h2557x3y4-3ec54de1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium)

### Suite (The Saasil)

### Highlights

Balcony or patio

Separate dining area

Separate sitting area

Individually furnished

Private pool

Air conditioning

Heating

Connecting rooms available

- Beach view
- 1905 sq ft
- 3 bedrooms
- Sleeps 6
- 3 King Beds

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## About the neighborhood

Located on the beach, Kempinski Hotel Cancún is in Zona Hotelera neighborhood and is connected to a shopping center. Aquaworld and Iberostar Cancun Golf Course are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Luxury Avenue Shopping Mall and La Isla Shopping Mall. El Rey Ruins and Forum By The Sea Mall are two other places to visit that come recommended. Jet skiing and kayaking offer great chances to get out on the surrounding water, or you can seek out an adventure with ziplining and ecotours nearby. [Visit our Cancun travel guide](https://www.expedia.com/Cancun.dx179995)

[View more Resorts in Cancun](https://www.expedia.com/Cancun-Resorts.d179995-aaResorts.Travel-Guide-Accommodation)

![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.09383%2C-86.76858&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=-G4nmsKAc4L5p0j4tPkuumJuBeE=)

Retorno del Rey No. 36, Cancun, QROO, 77500

### What's nearby

- ![🎶 Birds flying high, you know how I feel! 🎶  
Parasailing along the coast of Cancun is an awesome experience, we were even lucky enough to spot a few turtles swimming below! ☀️🐢🐠🐟🌴😀  
#GoProANZ #GoPro #Mexico ](https://images.trvl-media.com/place/179995/c00eea74-23e1-42d6-896a-bdcd84883d55.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high)  
Ballenas Beach  
2 min walk \- 0.1 miles
- ![Aquaworld showing signage](https://images.trvl-media.com/place/6075634/d57890af-4f42-4bb4-8cfa-c5ca115a7165.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high)  
Aquaworld  
16 min walk \- 0.9 miles
- ![Cancun_LaIslaShoppingMall_6075610_190](https://images.trvl-media.com/place/6075610/0f026e52-8aa6-4036-8e50-6e927536acff.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high)  
La Isla Shopping Mall  
3 min drive \- 1.2 miles
- Luxury Avenue Shopping Mall  
11 min walk \- 0.6 miles
- Kukulcan Plaza Shopping Mall  
11 min walk \- 0.6 miles

### Getting around

- Cancun Intl. Airport (CUN)  
18 min drive

### Restaurants

- La Veranda  
9 min walk
- Club Bistro  
9 min walk
- Nebbiolo  
5 min walk
- Taboo Cancún  
6 min walk
- Cafetto  
10 min walk

## About this property

### Kempinski Hotel Cancún

Luxury family-friendly resort located near Luxury Avenue Shopping Mall with rooms refurbished in 2023 

Located close to Aquaworld and La Isla Shopping Mall, Kempinski Hotel Cancún provides a beach bar, a poolside bar, and a terrace. With a beachfront location, beachfront dining, and beach cabanas, this resort is the perfect place to soak up some sun. Indulge in a deep-tissue massage, hydrotherapy, and a body scrub at Kayantá Spa, the onsite spa. At the 6 on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and seafood. Yoga classes and Pilates classes are offered at the health club; Kempinski Hotel Cancún also has an art gallery on site, designer stores on site, and a coffee shop/cafe. In addition to a garden and a playground, guests can connect to free in-room WiFi, with speed of 50+ Mbps. 

Other perks at this resort include:

- 2 outdoor pools along with free cabanas, sun loungers, and pool umbrellas
- Limo/town car service, buffet breakfast (surcharge), and an outdoor tennis court
- A free beach club on site, supervised childcare (surcharge), and a pickleball court
- A front-desk safe, a gift shop, and tour/ticket assistance
- Guest reviews give top marks for the beach locale, helpful staff, and first-rate property condition

Room features

All 363 rooms feature comforts such as 24-hour room service and premium bedding, as well as perks like laptop-friendly workspaces and air conditioning. Guest reviews speak positively of the clean rooms at the property. 

Extra amenities include: 

- Hypo-allergenic bedding, down comforters, and rollaway/extra beds (surcharge)
- Bathrooms with rainfall showers and deep soaking tubs
- 42-inch LCD TVs with cable channels
- Balconies or patios, wardrobes/closets, and recycling

### All inclusive details

All-inclusive room rates at Kempinski Hotel Cancún are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply). 

### Food and beverages

All buffet meals, snacks, and beverages included

In-room minibar (all beverages included)

In-room liquor dispensers

Meals and beverages at companion properties

Dining availability limited at one or more venues

Gourmet or à la carte dining limited to 3 meals per stay

### Awards and affiliations

Eco-Certified Property

This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy. 

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## Property amenities

### Internet

- Available in all rooms: Free WiFi
- In-room WiFi speed: 50+ Mbps
- Available in some public areas: Free WiFi

### Parking and transportation

- 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
- Limo/town car service
- Limited onsite parking
- Wheelchair-accessible parking available

### Food and drink

- Daily buffet breakfast available 7:00 AM to 11:30 AM for a fee: USD 48.50 for adults and USD 48.50 for children
- 2 bars/lounges
- 6 restaurants
- A beach bar
- A coffee shop/cafe
- A poolside bar
- Coffee and tea in common areas
- Couples/private dining
- Private picnics

### Restaurants on site

- Casitas
- El Café Mexicano
- Fantino
- The Caribe Bar &Grill
- The Club Grill

### Things to do

- 2 outdoor pools
- Art gallery
- Children's club
- Designer stores
- Fitness classes
- Free beach club
- Full-service spa
- Health club
- Hot tub
- Outdoor tennis court
- Piano
- Pickleball
- Pilates classes
- Playground
- Sauna
- Shopping
- Steam room
- Tennis lessons
- TV in common areas
- Yoga classes

### Family friendly

- 2 outdoor pools
- Children's club (surcharge)
- In-room babysitting (surcharge)
- Laundry facilities
- Lifeguards on site
- Playground
- Rollaway/extra bed (surcharge)
- Stroller
- Supervised activities for children (surcharge)

### Conveniences

- 24-hour front desk
- ATM
- Gift shop/newsstand
- Guidebooks
- Hair salon
- Laundry facilities
- Luggage storage
- Safe at front desk

### Guest services

- Concierge services
- Dry cleaning/laundry service
- Housekeeping (daily)
- Multilingual staff
- Porter/bellhop
- Proposal/romance packages
- Tour and ticket assistance
- Turndown service
- Wedding services

### Business services

- 8 meeting rooms
- Computer station
- Conference center (290,625 square feet of space)

### Outdoors

- Beach cabanas (surcharge)
- Beach loungers
- Beach towels
- Beach umbrellas
- Free pool cabanas
- Garden
- In a nature reserve
- On the bay
- On the beach
- Outdoor furniture
- Pool loungers
- Pool umbrellas
- Terrace

### Full-service spa

- 8 treatment rooms
- Aromatherapy
- Body scrubs
- Body wraps
- Couples treatment rooms
- Deep-tissue massages
- Detox wraps
- Facials
- Hot stone massages
- Hot tub
- Hydrotherapy
- Manicures/pedicures
- Mud bath
- Outdoor treatment areas
- Prenatal massages
- Reflexology
- Sauna
- Spa open daily
- Sports massages
- Steam room
- Swedish massages
- Thai massages

### Accessibility

- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- 6 accessible parking spaces
- Accessible airport shuttle
- Area rugs in public areas
- Assistive listening devices in meeting rooms
- Elevator (60 inch wide door)
- Front entrance ramp
- Grab bar near toilet (39 inches high)
- Hardwood flooring in public areas
- Height-adjustable showerhead
- Low-height door lock
- Low-height electrical outlets in bathroom
- Smooth flooring in public areas
- Thin carpet in public areas
- Transfer shower
- Well-lit path to entrance
- Wheelchair accessibility
- Wheelchair accessible (may have limitations)
- Wheelchair-accessible concierge desk
- Wheelchair-accessible gym
- Wheelchair-accessible lounge
- Wheelchair-accessible parking
- Wheelchair-accessible path of travel
- Wheelchair-accessible path to elevator
- Wheelchair-accessible pool
- Wheelchair-accessible public washroom
- Wheelchair-accessible restaurant
- Wheelchair-accessible spa
- Wheelchair-width doorways

### More

- 1 building
- 9 floors
- Ballroom
- Banquet hall
- Belle Époque architecture
- Built in 1993
- Comprehensive food waste policy
- Lifeguards
- Reception hall
- Renovated guestrooms - January 2023
- Smoking not allowed

## Room amenities

### Bedroom

- Blackout drapes
- Down comforter
- Hypo-allergenic bedding
- Premium bedding
- Rollaway/extra bed (surcharge)

### Bathroom

- Bathrobes
- Deep soaking bathtub
- Free toiletries
- Hair dryer
- Private bathroom
- Rainfall showerhead
- Separate bathtub and shower
- Slippers
- Towels provided

### Entertainment

- 42-inch LCD TV with cable channels
- iPod dock
- Pay movies

### Food and drink

- 24-hour room service
- Champagne service
- Espresso maker
- Meal delivery service
- Minibar
- Restaurant dining guides

### More

- Air conditioning (climate-controlled)
- Connecting rooms available
- Desk
- Desk chair
- Heating
- Iron/ironing board
- Laptop workspace
- Mobile key entry
- Phone
- Recycling
- Safe

## Policies

### Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 18 

### Check-out

Check-out before noon

### Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

### Access methods

Staffed front desk

### Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

### Children and extra beds

Children are welcome

2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for USD 50.0 per night

Cribs (infant beds) are not available

### Property payment types

## Important information

### Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

- A tax is imposed by the city: USD 4.80 per accommodation, per night
- Resort fee: USD 58 per accommodation, per night

The resort fee includes:
- Additional inclusions

We have included all charges provided to us by the property. 

### Optional extras

- Fee for buffet breakfast: approximately USD 48.50 for adults and USD 48.50 for children
- Airport shuttle fee: USD 200 per vehicle (roundtrip, maximum occupancy 7)
- Rollaway bed fee: USD 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. 

### You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

### We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

A fee for a mandatory Christmas Day gala dinner is included in the total price displayed for stays on December 25

A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31

A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1

Only registered guests are allowed in the guestrooms

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

A car is recommended for transportation to and from this property

Guests under 16 years old are not allowed in the spa

## Frequently asked questions

### Does Kempinski Hotel Cancún have a pool?

### How much does it cost to stay at Kempinski Hotel Cancún?

### Is Kempinski Hotel Cancún pet-friendly?

### How much is parking?

### What time is check-in at Kempinski Hotel Cancún?

### What time is check-out at Kempinski Hotel Cancún?

### Does Kempinski Hotel Cancún provide a shuttle to the airport?

### Are there all-inclusive benefits at Kempinski Hotel Cancún?

### Where is Kempinski Hotel Cancún located?

## Have a question?

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## Reviews

## Kempinski Hotel Cancún Reviews

9.4

### Exceptional

All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.com/lp/b/content-guidelines)

### 9.8

Cleanliness

### 9.4

Amenities

### 9.6

Staff & service

### 9.4

Property conditions & facilities

10 - Excellent

654

8 - Good

79

6 - Okay

29

4 - Poor

12

2 - Terrible

27

## Reviews

### 10/10 Excellent

#### PrimeCare Physicians

Feb 17, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Yes Hotel was nice and Clean 

##### PrimeCare Physicians

Stayed 5 nights in Dec 2025

### 10/10 Excellent

#### suzanne

Feb 2, 2026

Liked: Cleanliness, amenities, property conditions & facilities

The resort is gorgeous. Great spa pool sauna gym spa and amazing servicr

![](https://a.travel-assets.com/ugc/hotel-reviews/8591ea78-577c-4fc5-9cec-bf474f1a1341-1769990762423.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high)

![](https://a.travel-assets.com/ugc/hotel-reviews/4428fba1-e600-42bc-b95e-e3ffd6a12135-1769990764424.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high)

![](https://a.travel-assets.com/ugc/hotel-reviews/df99d428-dda3-4fe5-9ec8-44e47774082c-1769990764898.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high)

##### suzanne

Stayed 4 nights in Jan 2026

### 10/10 Excellent

#### SALLY-ANN

Dec 16, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Lovely comfortable room and friendly staff as always 

##### SALLY-ANN

Stayed 5 nights in Dec 2025

### 10/10 Excellent

#### Jon-Erik

Jan 28, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Top tier hotel: top food drinks etc so good RECOMMEND 10/10 

##### Jon-Erik

Stayed 2 nights in Jan 2026

### 10/10 Excellent

#### Victoria

Jan 19, 2026

Liked: Cleanliness, amenities, property conditions & facilities

10/10 from the moment I stepped out of the car. This was an incredible place to stay!! I highly recommend it if you’re in Cancún. The staff was outstanding, amenities were perfect, beach was incredible! Thank you to Michelle and others for making my birthday special!

![](https://a.travel-assets.com/ugc/hotel-reviews/5023e61d-262b-4e35-a374-d4216513dc49-1768851535824.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high)

##### Victoria

Stayed 1 night in Jan 2026

### 10/10 Excellent

#### Robert

Jan 15, 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Property is great showing little sign of age but classical style of 5 star hotel. Breakfast was great especially Angel had us covered every day. Heated pools and great beach . Not too busy which makes it easy to enjoy the pools beaches and food options. Be ready to spend top $ for food and drinks which are exceptionally prepared. 

##### Robert

Stayed 4 nights in Jan 2026

### 10/10 Excellent

#### Alfred Mark

Jan 13, 2026

Liked: Cleanliness, amenities, property conditions & facilities

The staff was absolutely amazing—friendly, attentive, and truly made the experience special. The hotel itself and the room could benefit from a refresh, as they feel a bit dated, but everything was very clean and well maintained. Despite that, we were extremely pleased with our stay and would happily return thanks to the outstanding service and overall experience.

##### Alfred Mark

Stayed 5 nights in Jan 2026

### 8/10 Good

#### Kia

Dec 15, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great hospitality. Convenient location. Walkable to multiple restaurants. My only complaint is that they didn’t have an airport shuttle and their private shuttle was overpriced at $100 for a 20 min ride. 

##### Kia

Stayed 3 nights in Dec 2025

### 10/10 Excellent

#### Michelle Elizabeth

Dec 22, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This is our 4th stay at this property and we will be returning. The amazing staff at every level and attention to detail is above all the rest. Club level was amazing once again and big thanks to Oscar, Wilberth and Alberto for providing exceptional service to us during our stay. We also enjoyed Cafe Mexicano and treated equally as well by all the staff we encountered. Alberto, Jorge, and Ozman thanks for providing exceptional service as well. Big thanks to Kempinski Cancún for another wonderful stay. 

##### Michelle Elizabeth

Stayed 5 nights in Dec 2025

### 10/10 Excellent

#### Melvin

Nov 17, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Room was spotless

##### Melvin

Stayed 3 nights in Oct 2025

### 10/10 Excellent

#### Rosanna

Sep 11, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We stayed in a one bedroom 1 and 1/2 bath suite which was beautiful.

![](https://a.travel-assets.com/ugc/hotel-reviews/2c38d824-ab89-43f9-af13-5f3a0d4540f4-1757549510131.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high)

![](https://a.travel-assets.com/ugc/hotel-reviews/349d6a32-5525-4b16-a837-824971dd5303-1757549510096.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high)

![](https://a.travel-assets.com/ugc/hotel-reviews/adb088fe-e2ca-480e-97bb-84e61636b07f-1757549510375.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high)

![](https://a.travel-assets.com/ugc/hotel-reviews/f904440d-81a3-4e7f-b6c2-7b74ffa8152d-1757549510384.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high)

##### Rosanna

Stayed 5 nights in Aug 2025

### 10/10 Excellent

#### Omar Ali Mohammad

Dec 8, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This is the 2nd time in a row there! Thos place never disappointed me! The food is at a separate level from all the others! I got a 7-star service! I can't ask for more! I oove evrything about it. I got room service twice a day with extra towels each time! Amazing experience!

##### Omar Ali Mohammad

Stayed 5 nights in Dec 2025

### 10/10 Excellent

#### Jake

Jul 16, 2025

Liked: Cleanliness, amenities, property conditions & facilities

10/10 The breakfast is amazing!

##### Jake

Stayed 3 nights in Jul 2025

### 10/10 Excellent

#### JOSE O

Sep 21, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Staff was professional, service oriented and extremely well trained and responsive 

##### JOSE O

Stayed 3 nights in Sep 2025

### 10/10 Excellent

#### Hugo

Nov 28, 2025

Liked: Cleanliness, amenities, property conditions & facilities

This is the kind of place you don’t want to write a review to keep it for yourself. Service is great. Fantino restaurant is amazing and location is unbeatable. You 10 great restaurants walking distance. I come here at least once a year and will be coming back. PS. This hotel used to be the Ritz Carlton. I definitely recommend it! 

##### Hugo

Stayed 6 nights in Nov 2025

### 10/10 Excellent

#### Madalina

Jun 15, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Beautiful property,amazing staff! 

![](https://a.travel-assets.com/ugc/hotel-reviews/9634a177-b7ef-45c6-b865-04d1477d264c-1750018676351.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high)

![](https://a.travel-assets.com/ugc/hotel-reviews/9723a272-8186-40be-acc7-0d949ca5b27e-1750018678849.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high)

##### Madalina

Stayed 1 night in Jun 2025

### 10/10 Excellent

#### Nadia

Jul 9, 2025

Liked: Cleanliness, amenities, property conditions & facilities

It’s one of the best resorts on the strip in Cancun. Also best food/restaurants in Cancun. 

##### Nadia

Stayed 3 nights in Jul 2025

### 10/10 Excellent

#### Gregory

Mar 14, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Perfect location, great beach

##### Gregory

Stayed 8 nights in Mar 2025

### 10/10 Excellent

#### Roopak

Apr 28, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The ocean font room, dining and service was brilliant. We had a great time staying here. 

##### Roopak

Stayed 2 nights in Apr 2025

### 10/10 Excellent

#### Emilio

Jul 7, 2025

Liked: Amenities

Is quiet and relaxing and it’s clean

![From our balcony room ](https://a.travel-assets.com/ugc/hotel-reviews/a4cc566f-0a4a-401a-83bf-6d910e7ad307-1751906459224.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high)

##### Emilio

Stayed 8 nights in Jun 2025

### 6/10 Okay

#### ZABIULLAH

May 1, 2025

Liked: Cleanliness, staff & service

The ocean view is spectacular and proximity to the beach is fantastic. 

##### ZABIULLAH

Stayed 4 nights in Apr 2025

### 10/10 Excellent

#### Junesa

Feb 18, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property, and staff was very nice. Loved our stay there

##### Junesa

Stayed 3 nights in Feb 2025

### 10/10 Excellent

#### Agnieszka

Apr 25, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing experience, excellent food and service 

##### Agnieszka

Stayed 4 nights in Apr 2025

### 10/10 Excellent

#### Sashank

Mar 8, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent property great location and view from room and one of the best beaches in Cancun

##### Sashank

Stayed 5 nights in Feb 2025

### 10/10 Excellent

#### Leyanis

Jun 30, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

An exceptional hotel and a truly memorable stay. The service was outstanding from start to finish. I highly recommend this property to anyone seeking a top-tier experience. 

##### Leyanis

Stayed 2 nights in Jun 2025

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